Bensons For Beds - Wigan21 Reviews 

The staff was very helpful

Welcoming ,very friendly, and explained with demo the different mattress and their advantages...

Great customer service by the assistant who went the extra mile to make sure that I got exactly what I was looking for in the limited time that needed to receive it by

Friendly patient staff in Carol. No pressure to purchase.

The sales person was very helpful and not pushy and the whole experience was as I expected

Great bed. Great service, ability to pay on finance. Helpful staff gave great advice. Bed arrived on time. Delivery men were very helpful and explained how the bed was assembled for future reference. They even helped me to move my old bed out of the bedroom.

Very helpful sales lady , no

Excellent customer service friendly staff very informative.

We went into Bensons for beds and got the help we needed. We did buy the bed we wanted. Very pleased 🙂

Carol who works at bensons on robin park wigan is great,realy helpful,knowledgable and polite.we wont look anywhere else first in the future,just ask for carol you wont regret it.

Quick easy purchase. The delivery men were outstanding and explained how to set the bed up in great detail. They even offered us to ring if we ran into any issues and they would come back to help. Amazing service.

Staff at the store, knowledgeable and easy to talk with. The bed was delivered on time and with efficiency and the old mattress removed at the same time. Then a lovely man came and built the bed same day. All went smoothly

Where very helpful and supportive in helping us to find the best deal possible Lorraine was very helpful

In the showroom, Tracey (on secondment from St Helens) explained everything very professionally to ensure we had all the information necessary to make a confident purchase.

Bensons' emails and texts were very timely.

The delivery couldn’t have gone better. On time, very clean and quick.

The experience was very efficient. I purchased a bed Frame and an ex display mattress. The customer service I received in particular from Carol both in store and subsequently to arrange delivery was excellent. Looking forward to by bed arriving now. Many thanks.

From ordering to delivery all is top notch service, all team members was very helpful.

I purchased a wardrobe, set of drawers and bedside cabinet on behalf of my brother. Within weeks the drawers in both the wardrobe and set of drawers began to collapse. The door on the wardrobe also dropped. I went to the store where we purchased it the staff were very helpful and contacted their customer service dept. They sent photos and after several more visits we finally got a visit from contracted out staff. They glued the drawers but didn't fix the wardrobe. Within a few days the drawer fronts came off.
I contacted Customer services again who put me through to sub contractor dept. Many more calls to them occurred they refused to attend to make repairs. They finally said if I got a local contractor out they would pay £50 towards the repairs!
The whole issue was an absolute nightmare, Finally I gave up and will purchase more stable quality furniture from elsewhere.
The staff at Wigan Store however were very helpful.
I would not recommend Bensons For Beds to anyone

Dear Benson Beds Team,

I recently purchased a bed from your Wigan Robin Park store, and this is my first time buying from your brand. I must say, I truly love the style and comfort of the bed, and the in-store staff were very friendly and helpful throughout my shopping experience.

However, I do have a few concerns I wish to share. Since this is my first purchase, I’m not yet familiar with the quality of your products over time, and I hope the bed will remain sturdy without developing squeaks or shakes after a few months due to loose screws.

Additionally, I was surprised by the £80 fee for bed setup. In my opinion, this cost should be included in the price of the bed or covered by the company as part of the delivery service. For such an expensive product, having delivery and assembly included would make the experience feel more complete and customer-friendly.

Overall, I appreciate the service from your Wigan Robin Park team, but I hope you will consider this feedback for a better customer experience in the future.

Kind regards,

Very helpful and well informed staff....easy to deal with