Very professional staff, very pleasant, helpful, felt I was important and well listened to, nothing seemed to be any bother. Plenty for me to choose from, lots of information given. Impressed with the... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieNew Rd, E4 9EY Chingford, GB
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Lees wat reviewers zeggen
The employees are helpful. We're generally satisfied. But the showers often don't work properly. Sometimes they're too hot, sometimes too cold. We're there every Friday between 6 and 7, and some teena... Toon meer
Bedrijf heeft geantwoord
Logging in to my account was a nightmare. Apparently I'd been given two membership numbers (?!!!), I was using the first which worked sporadically on the website & not at all on the app (I wouldn't n... Toon meer
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Cihan and Georgina have been absolutely amazing! Cihan is an incredible teacher who has not only helped our daughter improve her swimming skills but has also greatly boosted her confidence. His kindne... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
New Rd, E4 9EY, Chingford, Verenigd Koninkrijk
4,1
Goed
86 reviews
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Very professional
Very professional staff, very pleasant, helpful, felt I was important and well listened to, nothing seemed to be any bother. Plenty for me to choose from, lots of information given. Impressed with the service.
8 oktober 2026
Antwoord van Better - Chingford Leisure Centre
Hi Janet,
Thank you for your wonderful review.
We're happy to hear that you felt valued, and well looked after throughout your visit.
It's great to know our team took the time to provide the information you needed and helped you explore the options available with confidence.
We truly appreciate your kind comments and look forward to welcoming you again soon.
Warm Regards,
Azaria
I really appreciate the expert tuition…
I really appreciate the expert tuition I am receiving as a beginner swimmer.
Facilities are good.
17 september 2026
Antwoord van Better - Chingford Leisure Centre
Hi Sarah,
Thank you for your lovely review!
We're so happy that you're appreciating your swim instructor and feel you're receiving expert advice during your lessons.
It's also great that you're loving our facilities too.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Avoid booking parties for children with…
Avoid booking parties for children with this company at all costs had an awful experience with one of the instructors. His name was apparently Matt he was very rude to my eight-year-old daughter telling her she was a bad listener and I’m very surprised they are letting people of this calibre work with young children who are very intimidating. My daughter had been crying in her bedroom for a very long time after leaving this party and I am really not happy at all there is no one or channel to really complain to about this and it’s just appalling. What kind of checks are done on the people who work here and why are they allowed to work with young children if they have such a demeanour?
5 september 2026
Review zonder uitnodiging
Antwoord van Better - Chingford Leisure Centre
Good Afternoon,
Thank you for your review!
We're deeply sorry to hear about your recent experience at our centre and the distress this has caused your daughter.
We take concerns like this very seriously, particularly regarding our level of customer service and staff conduct, and the experience you've described has saddened us.
We would also like to clarify that there are several ways to raise a complaint, including through our Customer Services team and directly via the centre email address.
We would be grateful for the opportunity to investigate this matter further.
Please contact us at Customerservices@gll.org
We look forward to your response!
Warm Regards,
Kaisha
Antwoord van Better - Chingford Leisure Centre
Hi Steve,
Thank you for your great review!
It's amazing to hear how helpful, polite and professional our team have been during your visits, and we'll be sure to pass on your kind words.
We can't wait to welcome you back again soon!
Warm Regards,
Kaisha
Clean and not overcrowded in the gym …
Clean and not overcrowded in the gym especially in the evening
20 augustus 2026
Antwoord van Better - Chingford Leisure Centre
Hi Richard,
Thank you for your feedback! We're delighted to hear that you found Chingford Leisure Centre clean and that you were able to enjoy your workouts without the gym feeling overcrowded, especially during the evening.
Creating a comfortable and welcoming environment for our customers is very important to us, and it's great to know that this has contributed to a positive experience for you.
We truly appreciate your five-star review and look forward to welcoming you back again soon.
Warm Regards,
Hazal
Helpful staff
Easy to book activities. Staff always willing to help. Changing rooms nice and clean.
8 juli 2026
Antwoord van Better - Chingford Leisure Centre
Hi,
Thank you for your feedback.
We’re delighted to hear that you found booking activities easy and that our team have been consistently helpful during your visits. It’s also great to know that the changing rooms met your expectations for cleanliness.
Your kind comments are very much appreciated and will be shared with the team. We look forward to welcoming you back again soon.
Warm Regards,
Hazal
Great gym with sufficient equipment
Great gym with sufficient equipment. Staff are very helpful and know how, especially Leah the gym instructor and Ellie the receptionist.
8 juni 2026
Antwoord van Better - Chingford Leisure Centre
Hi Ethan
Thank you for your review.
We are very pleased to see that you are enjoying the gym and that our team, including Leah and Ellie have been able to enhance your experience with us!
Kind Regards
Amir
Kids swimming lessons here are rubbish
Kids swimming lessons here are rubbish. Some lessons the kids don't even get in the pool, they sit them on the side in their swimming costumes and show them bits of paper. Complete waste of time and money. Don't the management realise parents have to rush home from work to get to these lessons, what is the point if they don't even get to see them swim. Surely all this safety stuff could just be done on a video they could watch at home?
8 juni 2026
Review zonder uitnodiging
Antwoord van Better - Chingford Leisure Centre
Hi David,
Thank you for sharing your review!
We appreciate your feedback regarding the quality of our swimming lessons.
The health and safety of our members are our top priority, which is why we're continuously reinforcing our water safety rules and guidance with our swim school pupils.
We're more than happy to share your comments with our swim teachers for further investigation, as this enables us to further review how we deliver our lessons.
Thank you again for raising this with us!
Warm Regards,
Kaisha
Antwoord van Better - Chingford Leisure Centre
Hi Redouan,
Thanks for your review.
We are so pleased to hear that the staff at Chingford Leisure Centre have been so polite and helpful!
Warm Regards
Hazal
Complaint completely ignored after…
Complaint completely ignored after swimming class incident.
I am deeply disappointed the way Chingford Leisure Centre has hands complaint a submitted following an incident during one of my son’s swimming classes. The incident itself was concerning enough, but what made the experience worse is the complete lack of response from the management team. This is simply not good enough for a facility that is trusted with the safety and wellbeing of its customers including children.
Nesrine Faham
8 april 2026
Review zonder uitnodiging
Antwoord van Better - Chingford Leisure Centre
Good Afternoon,
Thanks for your review!
We appreciate your feedback and would like to find out more.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
We look forward to your response!
Warm Regards,
Kaisha
Very friendly and helpful physio
Very friendly and helpful physio. I stood my needs and put forward a programme which I am following.
7 mei 2026
Antwoord van Better - Chingford Leisure Centre
Hi Paul,
Thanks for your review.
We are so pleased to hear that the staff at Chingford Leisure Centre have been so supportive!
Warm Regards
Hazal
Staff are all very friendly and…
Staff are all very friendly and helpful, especially the young girl on the front desk who I have asked advise on many occasions. The other customers are all helpful and friendly when using the gym everyone helps each other. The classes I have attended have all been really good, although I am new!!! Hoping for some results 😁
6 mei 2026
Antwoord van Better - Chingford Leisure Centre
Hi Suzan
Thanks for your review.
We are so pleased to hear that the staff at Chingford Leisure Centre have been so supportive, and that you are enjoying your membership.
Kind Regards
Rachel
The staff are brilliant
The staff are brilliant, kind and very helpful. I really like the 'no-nonsense' pool and waterobics classes at Chingford.
I've yet to use the refurbished gym but it looks like a place I want to try.
6 april 2026
Antwoord van Better - Chingford Leisure Centre
Hi Patricia,
Thank you so much for your kind review!
We’re really pleased to hear you’ve had such a positive experience with our team at Chingford, it’s great to know their friendliness and support are making a difference.
We hope you get the chance to try out the refurbished gym soon, it’s a fantastic space, and we’d love to hear what you think once you’ve given it a go.
Thanks again for taking the time to share your feedback, and we look forward to seeing you again soon!
Best regards,
Azaria
Going gym here is amazing
Going gym here is amazing. The guy who helped me with my introduction was nice and fast in doing so. The other activity’s here are also wonderful like swimming or others. Overall this place is the best place ever to go
18 april 2026
Antwoord van Better - Chingford Leisure Centre
Hi Akio,
Thank you for your great feedback!
We’re really pleased to hear you enjoyed your gym introduction and found our team helpful and efficient.
It’s also great to know you’re enjoying the other activities in the Chingford Leisure Centre!
We really appreciate your support and look forward to seeing you again!
Best wishes
Azaria
Fined for walking through an open gate at Chingford?
I have been told I failed to attend a class and am blocked from booking further classes unless I pay a fine. However I have attended all my classes or have cancelled within the time limit when I haven’t. I found the letter aggressive and it left no room for error. In the end I had to drive to the centre to dispute it so I could join classes that could easily have been full had I not done so. This cost me time and money and it has left a sour taste in my mouth about Better. They need a large sign to
make sure we all know that walking through the gate if it’s open will produce a fine. Also the letter needs to allow for error on their part.
24 april 2026
Review zonder uitnodiging
Antwoord van Better - Chingford Leisure Centre
Hi Mary,
Thank you for your review!
We understand that you made a similar review regarding this, and we asked you to contact us via Customer Services.
Once you've contacted us, if you haven't already, one of our customer service agents will follow up with you.
We appreciate that you attended your booking, and we recommend scanning your Membership Number even if the gates are open.
Thank you again for your feedback!
Warm Regards,
Kaisha
Antwoord van Better - Chingford Leisure Centre
Hi Joshua
Thank you for your review.
We are very pleased to see that you are having a good experience at Chingord Leisure Centre, and we hope to see you again soon!
Kind Regards
Amir
Antwoord van Better - Chingford Leisure Centre
Hi Nunus,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our centre at Chingford leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
My first time at aqua aerobics
Good instructor and friendly group.
I am looking forward to my next class.
1 april 2026
Antwoord van Better - Chingford Leisure Centre
Hi Babs
Thank you for your review.
We are so pleased to hear that you are enjoying Chingford Leisure Centre, and in particular the Aqua class.
We are thrilled to hear that you enjoyed your first session, and we look forward to welcoming you back very soon
Warm Regards
Rachel
Discrimination from Staff
The staff for special need they are not kind and they are discriminating. Not good service for special need kids and rude.
17 maart 2026
Antwoord van Better - Chingford Leisure Centre
Hi Saba,
Thanks for your review!
We appreciate your feedback and would love to find out more!
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
We look forward to your response and the chance to make your next visit more enjoyable!
Warm Regards,
Kaisha
Perfect family orientated company
A very lovely company who always make time for myself and my kids at their facilities. Their swimming instructors are top class and we are always made to feel welcome and supported.
Can’t thank them enough for the care and attention they consistently give us.
17 februari 2026
Antwoord van Better - Chingford Leisure Centre
Good Morning,
Thank you so much for your kind words!
We’re delighted to hear that our team always makes time for you and your children during your visits to our Chingford Leisure Centre.
We're also thrilled that you feel their swim instructors are top class, and they make you feel welcome and supported.
Your feedback will be shared with the team, as they’ll be so happy to know their care and dedication are appreciated.
Thank you again for your kind words, and we can't wait to see you again soon!
Warm Regards,
Kaisha
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