Very professional staff, very pleasant, helpful, felt I was important and well listened to, nothing seemed to be any bother. Plenty for me to choose from, lots of information given. Impressed with the... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieNew Rd, E4 9EY Chingford, GB
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Lees wat reviewers zeggen
The employees are helpful. We're generally satisfied. But the showers often don't work properly. Sometimes they're too hot, sometimes too cold. We're there every Friday between 6 and 7, and some teena... Toon meer
Bedrijf heeft geantwoord
Logging in to my account was a nightmare. Apparently I'd been given two membership numbers (?!!!), I was using the first which worked sporadically on the website & not at all on the app (I wouldn't n... Toon meer
Bedrijf heeft geantwoord
Cihan and Georgina have been absolutely amazing! Cihan is an incredible teacher who has not only helped our daughter improve her swimming skills but has also greatly boosted her confidence. His kindne... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
New Rd, E4 9EY, Chingford, Verenigd Koninkrijk
4,1
Goed
86 reviews
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We are very helpfull
We are very happy with the work and support you give to each child to continue moving forward with the activities you offer us.
25 februari 2026
Antwoord van Better - Chingford Leisure Centre
Hi Ivy,
Thank you for sharing your review with us!
We're thrilled to hear that you're happy about the work and support our staff put in at our Chingford Leisure Centre.
It's great to know that this is helping each child to continue moving forward with the activities we offer.
Can we ask if you intended to rate us 1-star?
We understand that your review is largely positive, and would welcome you updating this.
Warm Regards,
Kaisha
The Reception Lady was really helpful…
The Reception Lady was really helpful with getting Mila sign for swimming lessons. Really happy with Customer services.
9 februari 2026
Antwoord van Better - Chingford Leisure Centre
Hi Nadya,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Chingford Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Good place to swim
Good place to swim, if you'll go at the time around 3 - 4 pm (as I'm doing) there is enough space to swim with no interruptions (2-3 trucks - the rest for kinds that have a swimming lessons). The thing I'm not happy with is that many parents are coming in the the changing room without taking their shoots off, and there is noone who would ask them to do it. One more thing: many of them parents are standing right by the swimming pool entrance (between changing room and swimming pool) and this space is always so crowded - they've got seats at the upper floor, where they can watch their kids... the same situation - there is noone who would ask them to do so.
11 februari 2026
Antwoord van Better - Chingford Leisure Centre
Hi Marcin
Thank you for your review.
We are pleased you enjoy swimming with us and find the pool peaceful during your visits, and we are sorry to hear about the issues with footwear in the changing rooms and congestion near the pool entrance.
We appreciate you bringing this to our attention, and we will pass your feedback on to the team at Chingford Leisure Centre.
Kind Regards
Amir
Top-Notch Service!
I emailed the Better team with a query and quickly received a very courteous and extremely helpful response, for which I am very grateful.
Thanks guys. Great service. Highly recommended.
3 februari 2026
Review zonder uitnodiging
Antwoord van Better - Chingford Leisure Centre
Hi Elizabeth,
Thank you so much for your kind words!
We’re delighted to hear that our customer service team responded so quickly and helped to resolve your query.
We really appreciate your recommendation and are glad you had a positive experience with us.
We're always here to help!
Warm Regards,
Kaisha
Antwoord van Better - Chingford Leisure Centre
Thank you for sharing your experience at Chingford Leisure Centre with us, Jamesina.
We are very happy to hear you are enjoying your visits and you appreciate our great staff.
Kind Regards
I regularly use the pool and gym at…
I regularly use the pool and gym at Chingford London.This pool is Excellent for cleanliness! And the staff are friendly too. 5 star!!
17 december 2025
Review zonder uitnodiging
Antwoord van Better - Chingford Leisure Centre
Thank you for finding the time to share your experience with us at Chingford Leisure Centre, Nick.
We are very happy to hear you are enjoying your swimming sessions and the professionalism of our great staff!
Kind Regards
Every time we visited
Every time we visited, we received excellent service. The leisure area is very clean, and the staff are friendly and kind. They are always there to make the customer’s journey easy.
17 november 2025
Antwoord van Better - Chingford Leisure Centre
Thank you for sharing this great feedback with us, Nishat!
We are very happy to hear that our staff have such a great impact on your appreciation of our Chingford Leisure Centre!
Kind Regards
Great atmosphere but a bit pricey!
Nice atmosphere and great instructors however space is limited especially when classes are fully booked. A bit pricey for very limited services.
25 november 2025
Antwoord van Better - Chingford Leisure Centre
Hi Anisa
Thank you for your review.
We are delighted to see that you are enjoying your experience at the Chingford Leisure Centre, and we appreciate your feedback.
If you would like to discuss different membership options, please contact our Customer Service Team. We will be happy to assist in finding a membership best suited to you.
Kind Regards
Amir
The staff are excellent and instructor…
The staff are excellent and instructor are very patience with my daughters. Both my daughter look forwards to their swimming lessons every week.
6 november 2025
Review zonder uitnodiging
Antwoord van Better - Chingford Leisure Centre
Dear Oliver,
Thank you so much for sharing your lovely feedback with us.
We are proud of our staff, and the happiness of our customers is what gives us the energy to keep working at the best standards.
Kind Regards,
Sara
Really good experience with the coaches…
Really good experience with the coaches here. Specially Georgina and Miguel. My children love it❤️❤️ Today they had new coach which was brilliant 👏
6 november 2025
Review zonder uitnodiging
Antwoord van Better - Chingford Leisure Centre
Hello Magdalena,
Thank you very much for your comments and feedback.
Kind Regards
It’s such a nice experience to be able…
It’s such a nice experience to be able to book the fitness class and get on it. Also the staff are very cordial and friendly. Helping to achieve desired goals and the environment so welcoming. However the pool need a bit of warmth.
5 november 2025
Antwoord van Better - Chingford Leisure Centre
Hello Ade,
Thank you for your comments and feedback.
Kind Regards.
Antwoord van Better - Chingford Leisure Centre
Hi Steve,
Thank you for your incredible feedback!
We're happy to hear that the staff have been excellent at the Chingford Leisure Centre.
Warm Regards,
Kaisha
Good choice of classes
Good choice of classes. Very nice staff. Showers need upgrading in the Chingford centre in the communal swimming pool area and upstairs, women’s toilets and wash basins in the changing room.
23 oktober 2025
Antwoord van Better - Chingford Leisure Centre
Hi Jennifer,
Thanks for your review.
We are so pleased to hear that you are enjoying Chingford Leisure Centre!
Warm Regards
Hazal
Lovely clean environment
Lovely clean environment with very helpful friendly staff. Excellent equipment and good range of classes.
29 september 2025
Antwoord van Better - Chingford Leisure Centre
Hello,
Thank you for your comments and feedback.
Kind Regards.
Swim for fitness
The membership problem I was experiencing was cleared up quickly and effectively by the customer service team Thanks so much.
I swim regularly at the local pool and the staff are always friendly and approachable Changing Village is kept clean but the showers could do with being a little warmer and more powerful.
29 september 2025
Review zonder uitnodiging
Antwoord van Better - Chingford Leisure Centre
Hello ,
Thank you for your comments and feedback, which will be passed on to the centre.
Kind regards.
Swim n gym
Fantastic facilities Fantastic staff overall fantastic is the word to describe it thanks
Alan
19 september 2025
Antwoord van Better - Chingford Leisure Centre
Hi Alan
Thank you for your review!
This is Fantastic!
We hope you continue to enjoy your experience at the Chingford Leisure Centre, and thank you for choosing Better!
Kind Regards
Amir
Um well uh u could say it was freezing…
Um well uh u could say it was freezing in the pool even with a warm suit top on!I felt the teachers were strict especially Franco.um and uh we were only swimming lengths which was boring and tiring sooo ya.from Lola age 10.
22 september 2025
Antwoord van Better - Chingford Leisure Centre
Hi Lola
Thank you for your review,
We are sorry to hear about your recent swimming lesson and the pool temperature.
We have passed your feedback on, and we hope this will help improve your experience with us.
Kind Regards
Amir
The employees are helpful
The employees are helpful. We're generally satisfied. But the showers often don't work properly. Sometimes they're too hot, sometimes too cold. We're there every Friday between 6 and 7, and some teenage boys who come in during those hours damage the lockers. Sometimes the stalls smell strongly of urine.
19 september 2025
Antwoord van Better - Chingford Leisure Centre
Hi,
Thanks for your review.
We are glad that overall, you are happy with Chingford Leisure Centre and we have passed on your feedback to the centre, so they can address the issues you have raised.
Warm Regards
Hazal
Antwoord van Better - Chingford Leisure Centre
Hi David
Thank you for your review.
We are very pleased to see you are enjoying your experience at the Chingford Leisure Centre and appreciate your feedback regarding the showers.
We will be sure to pass this on.
Kind Regards
Amir
I was made to feel very welcome
I was made to feel very welcome. The member of staff was very helpful and patient in showing me how to use the equipment.
5 september 2025
Antwoord van Better - Chingford Leisure Centre
Hello Diana,
Thank you very much for your comments and feedback.
Kind Regards.
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