Clissold leisure centre is in my experience, only been twice so far, very well maintained. It's clean and staff are polite and helpful. Very impressed with the swimming lessons sprog attends.... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie63 Clissold Rd, N16 9EX Hackney, GB
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Lees wat reviewers zeggen
Staff were very kind and helpful. Changing rooms are well maintained and clean. Jacuzzi needs to be warmer as should the showers other than that no complaints. Pools are 10/10, women’s session in the... Toon meer
Bedrijf heeft geantwoord
I am a regular member at this gym and just wanted to say how grateful,Hamza. He’s always polite, friendly, and so helpful to everyone works hard, always professional, and makes the gym such a nicer pl... Toon meer
Bedrijf heeft geantwoord
I’ve had a great experience at Clissold Leisure Centre. Hamza is always really helpful and takes the time to give advice, answer questions, and suggest useful ideas to improve my workouts. As a member... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
63 Clissold Rd, N16 9EX, Hackney, Verenigd Koninkrijk
3,9
Goed
191 reviews
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No Good
The app is very difficult to access. The other day I went to ask the receptionist at the Clisol Leisure Center some questions and they didn't treat me well. I just wanted to change my daughter's activity because she's become afraid of the pool, and the app doesn't work for me.
20 mei 2026
Antwoord van Better - Clissold Leisure Centre
Hi Daniel,
Thanks for your review.
We appreciate your feedback and if you still require assistance, we would love to help you.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
We look forward to your response and the chance to make your next visit more enjoyable!
Warm Regards
Hazal
Kaira and Guissepe were excellent and…
Kaira and Guissepe were excellent and very kind and helpful. Amazing swimming instructors.
20 mei 2026
Review zonder uitnodiging
Antwoord van Better - Clissold Leisure Centre
Hi Sam,
Thank you for your wonderful review!
We're overjoyed to hear that Kaira and Guissepe were excellent, very kind and helpful during your swim lessons, which have made them amazing.
They'll be thrilled to receive your kind words.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Please fix the access gates issue
Please fix the access gates issue, wifi issues and the broken machines
18 mei 2026
Antwoord van Better - Clissold Leisure Centre
Hi Soshana,
Thank you for your review!
We're deeply sorry about the issues you've faced with the WIFI access, entry gate issues and the maintenance of some of our facilities.
We're more than happy to share this with our wider team for further review.
Thank you again for your feedback!
Warm Regards,
Kaisha
Clissold Better Leisure needs to get better - quickly
My experience of Clissold Better Leisure would be fair, but it is seriously compromised by an ongoing fly infestation in the women's gym changing rooms and a water supply to the showers which is often cold.
20 mei 2026
Review zonder uitnodiging
Antwoord van Better - Clissold Leisure Centre
Good Evening,
Thank you for your review!
We're deeply sorry to hear about the issues you've encountered with the cleanliness and temperature of the showers in our female changing rooms.
We're more than happy to share this with the relevant team for further review.
Thank you again for your feedback!
Warm Regards,
Kaisha
Better are a very disgusting company…
Better are a very disgusting company who sacrifice customers and employees for profit.
Constant ludicrous, wasteful renovations which generate noise and chaos, not to mention overcrowded (and therefore dangerous) classes.
Studio equipment is cheap and not fit for purpose - such as slippery, stretchy mats totally unsuitable for yoga! (One instructor suggested that members buy their own as these are dangerous!!)
The new policy of using AI music for fitness classes to avoid paying artists’ royalties is a disgrace. Instructors now lack artistic freedom and classes are dull as a result. The ‘music’ is so mind-numbing, it creates feelings veering from insanity to rage.
Very low staff morale.
All in all utterly disappointing for a local community leisure centre which calls itself a charitable enterprise - HA!
20 mei 2026
Antwoord van Better - Clissold Leisure Centre
Hi Rebecca,
Thanks for your review!
We appreciate your comments regarding the ongoing refurbishments at our centre and issues you've had with some of the mats in our fitness studio.
We deeply apologise for the negative impact this has had on you, as we always try to create as little disruption as possible for our members.
We’re also aware that there has been some concern and confusion about the changes to music licensing in our fitness classes from this Spring.
In late 2025 we became aware that the cost of our current music license that covers all our 250 leisure centres and gyms across the UK would increase significantly. As a charitable social enterprise focused on community benefit, we carefully reviewed our options to ensure we continue to invest our resources responsibly and sustainably.
Following this review, we asked our fitness instructors to transition to PPL pre-cleared, royalty-free music. This approach allows us to manage rising costs while continuing to deliver the high-quality classes you expect.
In practical terms, all instructors are being provided with free access to Power Music; one of the most widely used fitness music platforms. Power Music enables instructors to create their own playlists using professionally recorded studio tracks (not AI-generated), giving them flexibility while ensuring full compliance with licensing requirements.
We hope this provides reassurance and clarity about why we have made this decision, the care we have taken to engage with and support our instructors and our commitment to maintaining your class experience. As we implement these changes we will continue to monitor feedback and engage with staff and customers.
Warm Regards,
Kaisha
I use my local leisure centre a lot
I use my local leisure centre a lot. The teachers are brilliant but now are unable to use their own music. Music is key to exercise and all the good instructors are leaving. No one is interested in what customers or trainers think.
4 mei 2026
Antwoord van Better - Clissold Leisure Centre
Hi Alie,
Thanks for your review.
We’re aware that there has been some concern and confusion about the changes to music licensing in our fitness classes from this Spring
In late 2025 we became aware that the cost of our current music license that covers all our 250 leisure centres and gyms across the UK would increase significantly. As a charitable social enterprise focused on community benefit, we carefully reviewed our options to ensure we continue to invest our resources responsibly and sustainably.
Following this review, we asked our fitness instructors to transition to PPL pre-cleared, royalty-free music. This approach allows us to manage rising costs while continuing to deliver the high-quality classes you expect.
In practical terms, all instructors are being provided with free access to Power Music; one of the most widely used fitness music platforms. Power Music enables instructors to create their own playlists using professionally recorded studio tracks (not AI-generated), giving them flexibility while ensuring full compliance with licensing requirements.
We hope this provides reassurance and clarity about why we have made this decision, the care we have taken to engage with and support our instructors and our commitment to maintaining your class experience. As we implement these changes we will continue to monitor feedback and engage with staff and customers.
Warm Regards
Hazal
The instructor is not really helping
The instructor is not really helping
All she does is command and does not teach anything
I am not enjoying it at all
very disappointing
12 mei 2026
Antwoord van Better - Clissold Leisure Centre
Hi Zuhal,
Thank you for your review!
We're sorry to hear that the quality of the lessons has been impacted by your instructor.
We understand that they may not be helping as much as you'd hoped, which has left you feeling disappointed.
We're saddened that you're not enjoying the lessons.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
Thank you for your feedback!
Warm Regards,
Kaisha
I booked swimming for Tuesday May 12…
I booked swimming for Tuesday May 12 at…
I booked swimming for Tuesday May 12 at 19:30 and there wee supposed to be 3 lanes available: fast, medium,slow. However, employee in blue tee shirt closed slow lane because she wanted to swim with her acquaintances, teaching them. They didn't pay for the lane, we, the public paid. The audacity of employee in blue tee shirt, who couldn't even swim properly herself, was mindbogling.As a result I couldn't swim fast because poor slow swimmers were asked to join faster lane and squeeze with us. The fault is with general manager who allows his employee, to abuse the rules. Paying customers suffered as swimming in the evening was available for men only for 50 minutes
12 mei 2026
Review zonder uitnodiging
Antwoord van Better - Clissold Leisure Centre
Good Evening,
Thanks for your review!
We're sorry to hear about the recent issues you experienced during your Swim For Fitness session.
We've shared your feedback with the wider team for further review and insight on this.
We greatly appreciate you raising this with us, and we deeply apologise for any inconvenience and frustration this caused at the time.
Thank you again for sharing your review!
Warm Regards,
Kaisha
Inconsiderate and unintelligent sauna schedule
The new sauna time tables are very inconsiderate and unintelligent.
Was there a high demand for mixed sessions? It must have only been the men who wanted that because the women don't want to be exposed to men like this.
Most of us prefer to be with other women when using the sauna steam room. Before the refurb there was a healthy amount of days and times per week for Women Only and always filled if not fully booked. Now women only sessions are at lunch time or in the late evenings 1 hour per session 4 times per week, no weekends. No consideration for the women who work, have their children's bedtimes to think of or just don't feel it's right to be made to wait until 9pm to use the sauna. WHY??? What inspired these new times?
WE DO NOT WANT TO BE IN A HOT ROOMS WITH MEN IN OUR MY BATHING SUITS. It's such an uncomfortable experience having men gape at you.
Why have you decreased the women's sessions without considering the women who use the services?
This needs to be reconsidered. We love men but do not want to be with men for this experience.
Some possible times to consider:
• Extend the women only evening sessions to 6:45pm - 9:45pm once or twice a week so we can get out at a decent hour
• Extend the afternoon women only sessions to 12pm-3pm to accommodate women before the school run
• Add weekend sessions
And perhaps do this for both Women and Male only sessions
5 mei 2026
Review zonder uitnodiging
Antwoord van Better - Clissold Leisure Centre
Hi Shandi,
Thank you for sharing your feedback. We really appreciate you sharing your concerns with us.
We have passed on your feedback to the centre manager so they can investigate the issues you have raised.
Kind regards,
Hazal
Antwoord van Better - Clissold Leisure Centre
Hi Mehitabel,
Thank you for your lovely review!
We are so delighted to hear that you are enjoying Clissold Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We hope to see you again soon.
Warm Regards
Azaria
Antwoord van Better - Clissold Leisure Centre
Hi Pauline,
Thank you for your review!
We apologise for any inconvenience and frustration caused by the closure.
We hope to keep our members updated on any new developments.
Thank you again for your feedback!
Warm Regards,
Kaisha
Antwoord van Better - Clissold Leisure Centre
Hi Sandy
Thank you for your review.
It's wonderful to hear that our team has been able to offer the support and relevant expertise to assist with your enquiries!
If you have any further questions, please let us know!
Kind Regards
Amir
I have always good experience
I have always good experience . Good facilities. Staff are always friendly.
22 april 2026
Antwoord van Better - Clissold Leisure Centre
Good Evening,
Thank you for your lovely review!
We're thrilled that you always have a good experience with us at Clissold Leisure Centre, and that you appreciate our facilities.
It's also great to know that our staff are always friendly during your visits.
We hope to see you again soon!
Warm Regards,
Kaisha
Customer service is non existent in the…
Customer service is non existent in the clissold centre.
Long ques on the reception desk which make you late for your booked class.
Dirty changing rooms.
Unclean gym facilities
3 april 2026
Antwoord van Better - Clissold Leisure Centre
Hi Latoya
Thank you for your review.
We are sorry to hear about the queues and cleanliness issues you experienced.
Your feedback has been shared with management to improve our service and facilities, and we hope this enhances your experience with us!
Kind Regards
Amir
On a weight loss programme
On a weight loss programme, instructor is amazing, very supportive. Love coming to the gym everyone is friendly and helpful, 3rd week today and have already lost some weight.
22 april 2026
Antwoord van Better - Clissold Leisure Centre
Hi Jay
Thanks for your review.
We are so pleased to hear that the staff at Clissold Leisure Centre have been so supportive and that you are enjoying your membership. It's wonderful to hear that you have achieved results already, and we hope you continue to enjoy your usage of the centre.
Warm Regards
Rachel
I enrolled on healthwise for nothing
You dont fufill the needs of people with limited movement.I joined healthwise and do not meet the criteria to join the gym.I can only do chair based exercise which runs twice a week, is hard to get into.The staff failed to mention that in order for me to book go to healthwise which did not apply to chair based classes. Ive paid and couldnt get into class due to wrong information.I wrote email no response.I called and a lovely lady explained it was under different category. I can only attend one as i have another on another day.You need to have more classes for disabled people. I doubt i will lose weight, ive lost my motivation.Then by next month have to cancel in order to not be charged £26. I ask was there any point in joining? NO
7 april 2026
Antwoord van Better - Clissold Leisure Centre
Hi Honey,
Thank you for your review!
We're sorry to hear about the issues you've experienced when trying to book fitness classes using your Healthwise Membership.
We also apologise for any miscommunication provided when trying to locate these sessions, and we're happy to hear that this was recently resolved on the phone.
We're deeply saddened about the negative impact this has had on you, as you've raised that it wasn't worth joining the healthwise programme.
We greatly appreciate your feedback about increasing the classes, so more of our members can access this.
Thank you for raising this with us!
Warm Regards,
Kaisha
Antwoord van Better - Clissold Leisure Centre
Hi Mokhinur,
Thanks for your review.
We are sorry that you are not happy with the Flex membership. This membership gives one session included a month and all other sessions are booked at a pay and play rate.
This membership is fantastic if you would like to use the centres occasionally; however, if you are going often it does work out cheaper to sign up to an inclusive membership.
Full membership options can be found here: Memberships | Centre Details (https://memberships.better.org.uk/centre/clissold-leisure-centre)
If you would like to upgrade, please visit the form at the following link so we can assist you: (https://www.better.org.uk/amend-membership)
Warm Regards
Hazal
Antwoord van Better - Clissold Leisure Centre
Hi Ahmed
Thank you for your review.
It is great to see that you feel supported by the staff at Clissold Leisure Centre and that they have been able to help with your enquiries!
We hope you continue to enjoy your experience with us, and please do not hesitate to reach out if you have any further questions.
Kind Regards
Amir
My experience was very good
My experience was very good. My son enjoyed the class only complain what that the session was too short.
30 maart 2026
Antwoord van Better - Clissold Leisure Centre
Hi Michelle,
Thank you for your feedback.
We’re so pleased to hear your son enjoyed the class, and that it left him wanting more time in the water!
We look forward to welcoming you both again soon.
Warm regards,
Azaria
Very helpful friendly staff
18 maart 2026
Antwoord van Better - Clissold Leisure Centre
Hi Michelle,
Thanks for your review.
We are so pleased to hear that the staff at Clissold Leisure Centre have been so supportive!
Warm Regards
Azaria
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