Clissold leisure centre is in my experience, only been twice so far, very well maintained. It's clean and staff are polite and helpful. Very impressed with the swimming lessons sprog attends.... Toon meer
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Locatie
Wijzig locatie63 Clissold Rd, N16 9EX Hackney, GB
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Lees wat reviewers zeggen
Staff were very kind and helpful. Changing rooms are well maintained and clean. Jacuzzi needs to be warmer as should the showers other than that no complaints. Pools are 10/10, women’s session in the... Toon meer
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I am a regular member at this gym and just wanted to say how grateful,Hamza. He’s always polite, friendly, and so helpful to everyone works hard, always professional, and makes the gym such a nicer pl... Toon meer
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I’ve had a great experience at Clissold Leisure Centre. Hamza is always really helpful and takes the time to give advice, answer questions, and suggest useful ideas to improve my workouts. As a member... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
63 Clissold Rd, N16 9EX, Hackney, Verenigd Koninkrijk
3,9
Goed
191 reviews
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Antwoord van Better - Clissold Leisure Centre
Hello Camron,
Thank you for your fantastic review!
We are so delighted to hear that our Swim school Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
The staff on the whole are lacklustre
The staff on the whole are lacklustre. The fitness classes are dull and have no soul or fire. Ive connected more with online instructors than with those teaching at the Clissold leisure centre, 40 people ina. room, with one person shouting instructions from the front, themselves not even happy to be there. The staff in the weights area openly criticise the facilities, are uninformed and unprepared in how best to work with people of mixed ethnicity, political views should not feature in a health assessment. On the plus side, the facilities are actually very good.
1 maart 2026
Antwoord van Better - Clissold Leisure Centre
Good Afternoon,
Thank you for your feedback!
We’re sorry to hear about your experience with our staff and fitness class structure, as this is not the standard we aim to provide.
We'll be raising comments regarding staff conduct and inclusivity with the wider team, and we're more than happy to investigate this further.
We also appreciate your positive feedback about the facilities.
Thank you again for sharing this with us!
Warm Regards,
Kaisha
Very poor experience & customer care.
There is a constant stream of classes cancelled at the last minute. Dreadful communication from the centre. A dance aerobics teacher has walked away from her classes and the centre can seem to find no suitable replacement. A new music app has been imposed which is like lift music and unsuitable for choreography. There’s occasionally sewage coming up through the floor in the ladies’ changing room. Shocking! The customer care is non existent to appalling.
12 maart 2026
Review zonder uitnodiging
Antwoord van Better - Clissold Leisure Centre
Hi Melanie,
Thanks for your review!
We’re aware that there has been some concern and confusion about the changes to music licensing in our fitness classes from this Spring.
In late 2025 we became aware that the cost of our current music license that covers all our 250 leisure centres and gyms across the UK would increase significantly. As a charitable social enterprise focused on community benefit, we carefully reviewed our options to ensure we continue to invest our resources responsibly and sustainably.
Following this review, we asked our fitness instructors to transition to PPL pre-cleared, royalty-free music. This approach allows us to manage rising costs while continuing to deliver the high-quality classes you expect.
In practical terms, all instructors are being provided with free access to Power Music; one of the most widely used fitness music platforms. Power Music enables instructors to create their own playlists using professionally recorded studio tracks (not AI-generated), giving them flexibility while ensuring full compliance with licensing requirements.
We hope this provides reassurance and clarity about why we have made this decision, the care we have taken to engage with and support our instructors and our commitment to maintaining your class experience. As we implement these changes we will continue to monitor feedback and engage with staff and customers.
Warm Regards,
Kaisha
Terrible music policy
If music motivates you to work harder, burn more calories, motivates you to move DO NOT CHOOSE BETTER! They have increased our memberships but taken away the licence to play real, genuine artists as they don’t want to pay the fee. The result - classes with AI elevator music that does simply nothing! It adds no atmosphere, depletes motivation, is a system that is entirely dependent on WiFi so sometimes we have no music! It’s not worth the £60 odd pounds a month anymore. Limp as a wet lettuce
11 maart 2026
Review zonder uitnodiging
Antwoord van Better - Clissold Leisure Centre
Hi Bhavisha,
Thanks for your review!
We’re aware that there has been some concern and confusion about the changes to music licensing in our fitness classes from this Spring
In late 2025 we became aware that the cost of our current music license that covers all our 250 leisure centres and gyms across the UK would increase significantly. As a charitable social enterprise focused on community benefit, we carefully reviewed our options to ensure we continue to invest our resources responsibly and sustainably.
Following this review, we asked our fitness instructors to transition to PPL pre-cleared, royalty-free music. This approach allows us to manage rising costs while continuing to deliver the high-quality classes you expect.
In practical terms, all instructors are being provided with free access to Power Music; one of the most widely used fitness music platforms. Power Music enables instructors to create their own playlists using professionally recorded studio tracks (not AI-generated), giving them flexibility while ensuring full compliance with licensing requirements.
We hope this provides reassurance and clarity about why we have made this decision, the care we have taken to engage with and support our instructors and our commitment to maintaining your class experience. As we implement these changes we will continue to monitor feedback and engage with staff and customers.
Warm Regards
Kaisha
very nice leisure center
very nice fully things and the swimming center is very nice
25 februari 2026
Antwoord van Better - Clissold Leisure Centre
Hi Almaz
Thank you for your review.
We are very pleased to see that you enjoyed your experience at Clissold Leisure Centre, and we hope to see you again soon!
Kind Regards
Amir
We are happy
18 februari 2026
Antwoord van Better - Clissold Leisure Centre
Hi Ariam,
Thanks for your review.
We are so pleased to hear that you are happy with Clissold Leisure Centre!
Warm Regards
Hazal
All the changing room for the swimming…
All the changing room for the swimming pool is too cold, freezing straight after swim, showers are poor, sometimes not enough water coming out, or not hot..... The app is terrible, waste of time.....
18 februari 2026
Antwoord van Better - Clissold Leisure Centre
Hi Raul,
Thank you for sharing this with us!
We're currently in contact with our Management Team regarding the concerns you've raised.
Once we receive an update, we'll update our response to your review.
[Update]
Hi Raul,
Thank you for your patience!
We've received an update from our management, and we understand that our boilers are in the process of being replaced.
Please note that our team are trying their best to manually direct heat to different areas across the Centre.
We're in the process of replacing our old boilers, and this is due to go online on March 6th.
We'll let you know if there are any changes to this expected date.
Warm Regards,
Kaisha
Antwoord van Better - Clissold Leisure Centre
Hello Christina,
Thank you for your 5-Star review.
We are delighted to know that you are enjoying the lessons at The Clissold Leisure.
Kind regards
Jasmine
Less the 1 star actually I had an…
Less the 1 star actually I had an option. I got confused with the date and the reception dont have a system to book you in. I know I am the stupid one for confusin the the 6 to an 8. But if they checked me in by name when I arrive I would have not been waiting half an hour. Before realising that I had the wrong day.
16 februari 2026
Review zonder uitnodiging
Antwoord van Better - Clissold Leisure Centre
Hello Nadia,
Thank you for sharing your feedback with us.
We're truly sorry to hear about the confusion and the inconvenience you experienced at Clissold Leisure Centre.
We appreciate your understanding and hope that your next visit will be much more enjoyable and seamless.
Kind regards
Enlightened
I have been significantly struggling with MH in recent months, having my induction and membership completed with George at Clissold park was enlightening and really helped a long way. I was anxious and felt depleted but left feeling encouraged by him. So thank you:)
2 februari 2026
Antwoord van Better - Clissold Leisure Centre
Hello Asweina,
Thank you very much for your comments and review.
We’re thrilled to hear that your induction with George at Clissold Leisure Centre was such a positive experience. It’s wonderful to know that your visit helped ease any anxiety you had about coming to the gym. We look forward to welcoming you back soon!
Kind regards
Clissold Leisure Centre is an amazing community facility
I joined the Clissold Leisure Centre recently.
The staff are so kind and helpful and the facilty is incredible.
The staff work really hard to keep the place clean, which must be so difficult considering the footfall.
It's in need of some refurbishment which, I believe, is currently underway.
Overall, this is an amzing facility to have in the community.
2 februari 2026
Antwoord van Better - Clissold Leisure Centre
Hello Jo,
Thank you very much for your 5-star review and your kind words.
We are pleased to learn that, The Clissold Leisure Centre has met your expectations and serves as a valuable asset to the local community.
Kind regards
pool changing room are truly revolting
Registered at clissold leisure centre - it's absolutely filthy - the pool changing room are truly revolting
25 januari 2026
Review zonder uitnodiging
Antwoord van Better - Clissold Leisure Centre
Hello Benedicte,
Thank you for taking the time to let us know about your recent experience at Clissold Leisure Centre.
I’m really sorry to hear about the condition of the pool changing rooms, that’s absolutely not the standard we aim to provide.
I’ve passed your feedback on to the site’s management team so they can look into this urgently and ensure the areas are properly cleaned and maintained.
Thanks again for reaching out.
Kind regards
I'm quite happy
I'm quite happy. George the instructor is great. we learn a lot of things how our body works and also nutrition.
21 januari 2026
Antwoord van Better - Clissold Leisure Centre
Hello Amine,
Thank you very much for your comments and feedback, not to mention your 5-star review.
Kind regards
Good staff improvement in facilities needed
I like that the staff and the fact that they are stern and keen to teach.
The changing rooms are clean although there are not enough of them and not enough showers for the amount of young people having a class all at one time
12 januari 2026
Antwoord van Better - Clissold Leisure Centre
Hi,
Thank you so much for sharing your feedback!
We’re pleased to hear that you appreciate the staff at Clissold Leisure Centre and their commitment to being firm, supportive, and keen to teach.
It's great to know that the cleanliness of the changing rooms has also been great.
We find your feedback regarding the number of changing rooms and available showers, particularly during busy class times, extremely helpful.
Warm Regards,
Kaisha
Perfect facility for all sport and…
Perfect facility for all sports and activities. Always clean and staff is nice. Big sports Hall. Well maintained competition pool and newish gym.
16 januari 2026
Review zonder uitnodiging
Antwoord van Better - Clissold Leisure Centre
Hi John,
Thank you for your kind feedback!
We’re really pleased to hear that you're enjoying the facilities at the Clissold Leisure Centre
It's great to know that you appreciate the cleanliness, and you're constantly supported by friendly staff.
We're so happy that the sports hall, pool, and gym are working well for you.
Warm Regards,
Kaisha
Supervision could be better
The idea is good but there was nobody to help the four year old ease in into what was to them, a completely new environment with unknown kids. They were disoriented, felt they didn't know what to do while everyone else did, started crying, came to me and refused to go back. Sad.
14 januari 2026
Antwoord van Better - Clissold Leisure Centre
Hi Carmen
Thank you for your review.
We are very sorry to hear about the recent experience at Clissold Leisure.
We have passed your feedback on to the management team at the centre to look into, and an email has been sent to you directly regarding your experience.
Kind Regards
Amir
In the beginning of January
In the beginning of January, I phoned a person with Relay UK app. I have transferred to another gym because my old gym was redeveloped. In the new gym is quite nice, but the lift isn’t working, so I have to walk up to second floor from basement because I’m born cerebral palsy.
10 januari 2026
Antwoord van Better - Clissold Leisure Centre
Hi Fahim,
Thank you for sharing your feedback. We are happy to hear that you are enjoying the facilities at Clissold Leisure Centre and have passed on your feedback about the lift.
Kind regards,
Hazal
Antwoord van Better - Clissold Leisure Centre
Thank you for sharing your experience at Clissold Leisure Centre with us, Eileen!
We are very happy to hear you are enjoying your visits!
Hang your heads in shame
As a member I cannot believe you have the health suite in that state my OCD kicked in instantly and left I would advise you just go into the toilet and look at all the rust surrounding the actual toilet and parts of the spa the ceilings have broken paint hanging and debris lying on the roof that u can see just by looking up the tub looks grimey I couldn't bare to even get in and to top it off you have women that go into the steam room and comb thier hair clumps of hair in the steam Room seats and floor also you have kids running up and down the changing rooms playing with hairdryers playing in cubicles respectfully this is the worst health suite I've been in and won't be using it again unless it is refurbished a group of members were discussing leaving because of this htgen3is absolutely diabolical
13 december 2025
Review zonder uitnodiging
Antwoord van Better - Clissold Leisure Centre
Hi Earonn,
Thank you for providing your feedback!
We’re very sorry to hear about your recent experience at the Clissold Leisure Centre, and would like to apologise that the health suite did not meet our usual cleanliness standards.
We take your concerns extremely seriously, and the issues you've raised will be escalated to the Centre management Team for review.
We appreciate you bringing this to our attention and regret the disappointment caused.
Warm Regards,
Kaisha
Clissold sports centre
Over all I find the people lovely at Better. I find their prices are getting expensive. This is supposed to be a community Sports centre , but is now becoming a private exclusive sports centre with their prices.
11 december 2025
Antwoord van Better - Clissold Leisure Centre
Hello James,
Thank you for your comments and feedback
Kind Regards.
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