Clissold leisure centre is in my experience, only been twice so far, very well maintained. It's clean and staff are polite and helpful. Very impressed with the swimming lessons sprog attends.... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie63 Clissold Rd, N16 9EX Hackney, GB
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Lees wat reviewers zeggen
I’ve had a great experience at Clissold Leisure Centre. Hamza is always really helpful and takes the time to give advice, answer questions, and suggest useful ideas to improve my workouts. As a member... Toon meer
Bedrijf heeft geantwoord
I am a regular member at this gym and just wanted to say how grateful,Hamza. He’s always polite, friendly, and so helpful to everyone works hard, always professional, and makes the gym such a nicer pl... Toon meer
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Staff were very kind and helpful. Changing rooms are well maintained and clean. Jacuzzi needs to be warmer as should the showers other than that no complaints. Pools are 10/10, women’s session in the... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
63 Clissold Rd, N16 9EX, Hackney, Verenigd Koninkrijk
3,8
Goed
192 reviews
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Antwoord van Better - Clissold Leisure Centre
Hello Antonio,
Thank you for your fantastic review!
We are so delighted to hear that yor enjoying our facility.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
My daughter had a great start her…
My daughter had a great start her swimming lessons.
6 augustus 2025
Antwoord van Better - Clissold Leisure Centre
Hi Gloria,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our facility at Clissold leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Antwoord van Better - Clissold Leisure Centre
Hi JS,
Thanks for your feedback!
We’re always working to improve our customer service and upgrade our facilities and equipment to serve you better. If you have any specific suggestions or concerns, please feel free to share — we’d love to hear from you!
Kind regards,
Charmaine
Good service helpful staff
6 juni 2025
Antwoord van Better - Clissold Leisure Centre
Hi Suzan
Thank you for your review.
It is great to see the staff have been able to help with your enquiry and have provided a good service.
If you have any further questions, please let us know!
Kind Regards
Amir
The day before the last time I got…
The day before the last time I got extremely lost, the girl who was at the entrance on Saturday morning was extremely rude. I told her it was my first time at the gym and asked if I needed to check in to validate my attendance. She told me I had to check in at the gym itself. However, when I arrived at the gym, they told me I was supposed to check in at the entrance.
Because of the confusion, I rushed through my workout and went back to speak with the girl at the entrance. She was rude again, told me to check in using the machine, said “Bye,” and just waved me toward the gate. It was extremely rude.
31 mei 2025
Antwoord van Better - Clissold Leisure Centre
Hi Ariane,
Thank you for taking the time to share your experience. We're truly sorry to hear about the confusion and the interaction you had at the entrance of the Clissold Leisure Centre. That’s not the kind of welcome we want any guest, especially a first-time visitor, to experience.
We understand how frustrating it must have been to receive conflicting instructions and then feel rushed and dismissed. Your feedback has been shared with our team, and we’ll be following up internally to ensure that clearer guidance and more respectful communication are consistently provided to all members.
Thank you again for your feedback—it helps us improve.
Best regards,
Charmaine
I've had a great experience using the…
I've had a great experience using the facilities provided by Better. One thing that really stands out for me is the female-only sessions for swimming and the sauna. These sessions provide the privacy and comfort I need to fully relax, enjoy myself, and let off some steam without feeling self-conscious.
It's clear that Better is making an effort to be inclusive and supportive of women who value a more private environment. I truly appreciate this and hope to see even more female-only activities in the future — it's a small change that makes a big difference!
4 juni 2025
Antwoord van Better - Clissold Leisure Centre
Hi Ruma,
Thank you so much for your wonderful feedback!
We're thrilled to hear that our female-only swimming and sauna sessions have made a positive impact on your experience. Creating a comfortable and inclusive space where everyone feels at ease is very important to us. Your suggestion for more female-only activities is greatly appreciated, and we’ll definitely keep it in mind as we continue to expand our offerings. We look forward to welcoming you back soon for many more relaxing and enjoyable sessions!
Warm regards,
Charmaine
Top Personal Trainer! ☝🏾
I had the wonderful privilege of being personally trainned by a PT named Isiah. He was very, polite, knowledgeable, passionate, patient and caring
He is very professional and competent in his role. Equally very approachable too!
I love that he is invested in my health and physical journey, and passionate about getting me there too!. I felt very motivated
and confident by the end of this session. Thanks to Isiah... 💪💪💪
29 mei 2025
Review zonder uitnodiging
Antwoord van Better - Clissold Leisure Centre
Hi Customer,
Thank you so much for your kind words and thoughtful feedback!
We're thrilled to hear that you had such a positive experience training with Isiah. His dedication, professionalism, and genuine passion for helping others truly set him apart, and we're so glad he was able to support and motivate you on your fitness journey. We'll be sure to pass along your message—he’ll be delighted to know he made such a great impact. Keep up the amazing work, and we’re excited to see you continue progressing! 💪
Warm regards,
Charmaine
Great facilities
12 mei 2025
Antwoord van Better - Clissold Leisure Centre
Hi Driver
Thank you for your review.
We are very pleased to see you are enjoying the facilities at the Clissold Leisure Centre!
We hope your experience continues.
Kind Regards
Amir
The experience with the Staff at…
The experience with the Staff at Clissord Leisure Centre was great and would have have given a 5 star. The blot is as a result of the telephone operators l spoke with last Wednesday. Absolutely unhelpful and felt torn whether l should give 3 stars for my interaction overall against great service provided by Clissord staff.
16 mei 2025
Antwoord van Better - Clissold Leisure Centre
Hi Tawanda,
Thank you for taking the time to share your feedback. We're delighted to hear that your experience with the staff at Clissold Leisure Centre was great—that truly means a lot to us.
We're very sorry to hear that your experience with our telephone support did not meet expectations. Your comments have been shared with the relevant team so we can address the issue and ensure better service moving forward.
We truly value your support and hope to welcome you back soon for another positive visit. Please don’t hesitate to reach out if there’s anything we can do to assist you further.
Warm regards,
Charmaine
Antwoord van Better - Clissold Leisure Centre
Hi Mr Alkalin
Thank you for your review.
It is great to see you are happy with the service and communications you are receiving from the Better team.
We hope you enjoy using the facilities at the Clissold Leisure Centre, and if you have any further enquiries, please let me know.
Kind Regards
Amir
Antwoord van Better - Clissold Leisure Centre
Hi Wendy,
Thank you so much for your kind words!
We're thrilled to hear you had an amazing experience and that you’re happy with the quality of the activities at the Clissold Leisure Centre. Your support means a lot to us, and we look forward to serving you again soon!
Warm regards,
Charmaine
I had a session with George Brown
I had a session with George Brown, he was very helpful and friendly. I understood what I needed and how to use everything. It was very useful.
Thanks
2 mei 2025
Antwoord van Better - Clissold Leisure Centre
Hi Kevin,
Thank you so much for your kind feedback! We're glad to hear that your session with George Brown was helpful and that you came away with a clear understanding of everything you needed. We'll be sure to pass along your compliments to George. Don't hesitate to reach out if you need any further support!
Kind regards,
Charmaine
very good leisure centre
7 mei 2025
Antwoord van Better - Clissold Leisure Centre
Hi Cel,
Thank you so much for your kind words!
We truly appreciate your feedback and are delighted to hear that you had a wonderful time during your visit to the Clissold Leisure Centre. It’s always our goal to provide a fantastic experience for our guests, and we’re thrilled that we could achieve that for you. We look forward to welcoming you back again soon so you can enjoy more of what we have to offer! If there's anything specific you’d like to see or do on your next visit, please let us know.
Best regards,
Charmaine
It was very nice my son loved it
26 april 2025
Antwoord van Better - Clissold Leisure Centre
Hi Rinkle,
Thank you so much for your kind words!
We're thrilled to hear that your son loved it at the Clissold Leisure Centre. We hope to welcome you both back again soon!
Kind regards,
Charmaine
Antwoord van Better - Clissold Leisure Centre
Hi Anita,
Thank you so much for sharing your feedback!
We're thrilled to hear that our employee made a positive impression on you. Providing excellent customer service is one of our top priorities, and it's wonderful to know that their kindness stood out during your experience. We'll be sure to pass along your compliments to them—it’s always encouraging for our team to know their efforts are appreciated. We look forward to welcoming you back in the future and ensuring that your next visit is just as enjoyable. Thank you again for taking the time to share your thoughts!
Kind regards,
Charmaine
I fell ill and had to cancell a group…
I fell ill and had to cancell a group exercise class before the start time. i have been fined £3 which i is outragious. how can i cancell a class at 2am in the morning for a 6am class
7 april 2025
Antwoord van Better - Clissold Leisure Centre
Hi Errol,
Thank you for sharing your concerns. We are truly sorry to hear that you fell ill, and we understand how difficult it can be to deal with such situations. We strive to maintain a fair and reasonable cancellation policy to ensure all our members have the opportunity to attend classes.
Regarding the £3 cancellation fee, this is typically applied when a cancellation is made after the cutoff time, which helps us manage class availability and staffing. We completely understand that emergencies like illness can happen at any time, and we are happy to remove any penalty fees based on this information. Please speak to staff at the centre and they will assist you further with the removal of a penalty fee due to illness/unforeseen circumstances.
We’d be happy to discuss this further and explore any possible solutions for you. Please feel free to reach out to us directly so we can assist you.
We appreciate your understanding and look forward to hearing from you.
Best regards,
Charmaine
Antwoord van Better - Clissold Leisure Centre
Hi Kirsty,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that you had such a positive experience at the Clissold Leisure Centre. It's great to know that you enjoyed the machines – we put a lot of effort into ensuring they're well-maintained and up-to-date for our guests. We're also thrilled that our team made a positive impression. Our staff always strives to create a welcoming and helpful atmosphere, so it’s rewarding to hear their efforts made a difference in your visit. We truly appreciate your feedback and can’t wait to welcome you back for another amazing experience soon!
Kind regards,
Charmaine
Enjoyable , clean , clear instructions
The instructor was great and created a little team . My daughter and I enjoyed !
26 maart 2025
Antwoord van Better - Clissold Leisure Centre
Hi Eda,
Thank you so much for your kind words!
We're thrilled to hear that both you and your daughter had a positive experience at the Clissold Leisure Centre. It’s wonderful that the instructor was able to foster a team atmosphere, and it means a lot to know that you both enjoyed the experience. We always aim to create a supportive and engaging environment, and it's great to hear that we were able to do that for you. We hope to see you again soon for more fun and learning!
If you have any feedback or suggestions, feel free to share—your input is always appreciated.
Kind regards,
Charmaine
Antwoord van Better - Clissold Leisure Centre
Hi Tibet,
Thank you for taking the time to share your feedback. We’re glad to hear that you were satisfied with the services provided at the Clissold Leisure Centre. However, we’re truly sorry to learn that the cleanliness of our facilities did not meet your expectations. Cleanliness is a priority for us, and we take your concerns seriously.
Please know that we are already looking into the specific areas you mentioned to ensure they are addressed promptly. We’ll be working with our cleaning team to ensure the facilities are maintained to a higher standard. Your feedback is valuable in helping us improve, and we hope you’ll give us another opportunity to deliver a better experience in the future.
If you have any further concerns or specific suggestions on how we can improve, feel free to let us know. We appreciate your support and hope to welcome you back soon!
Warm regards,
Charmaine
DANGEROUS!!!
I have sent 3 emails complaining where I was told one email must of been lost, we couldn’t see the 2nd & the 3rd well no one bothered to reply! I attended the soft play with my toddler & friend’s children. The lady didn’t view any tickets and allowed anyone in. There was more adults than children present & more so adults WITHOUT children. This was something I questioned a large group of people and was told they were keeping the parent company?!?Our belongings were removed from a table & put on the floor. The soft play was filthy - clumps of hair, dirty tissue, food ect. No supervision in the soft play with big kids in the toddler area. Where on earth are the safe guarding rules here? How can you allow adults in without children? There was so many adults you couldn’t see the bottom of the soft play area. We left within 30 mins as coming from a child care background, so many rules was broken & deemed unacceptable as well as unsafe!
21 februari 2025
Review zonder uitnodiging
Antwoord van Better - Clissold Leisure Centre
Hi Lauren,
Thank you for taking the time to share your feedback. We sincerely apologise for the disappointing experience you had during your visit to the Clissold Leisure Centre, and we regret that your previous attempts to reach out were not handled appropriately.
We take concerns about safety and cleanliness very seriously, and it is clear that we did not meet our usual standards on the day of your visit. Your comments about the lack of supervision, cleanliness, and the presence of adults without children are concerning and will be reviewed immediately. We strive to maintain a safe and enjoyable environment for all families, and it is unacceptable that you had such an experience.
We understand your frustration and will be investigating the situation further with our team to ensure these issues are addressed and that proper procedures are followed. In the meantime, we appreciate you bringing these concerns to our attention.
Once again, we apologise for the inconvenience, and we truly appreciate your feedback as it helps us improve our services.
Warm regards,
Charmaine
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