Clissold leisure centre is in my experience, only been twice so far, very well maintained. It's clean and staff are polite and helpful. Very impressed with the swimming lessons sprog attends.... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie63 Clissold Rd, N16 9EX Hackney, GB
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Lees wat reviewers zeggen
I’ve had a great experience at Clissold Leisure Centre. Hamza is always really helpful and takes the time to give advice, answer questions, and suggest useful ideas to improve my workouts. As a member... Toon meer
Bedrijf heeft geantwoord
I am a regular member at this gym and just wanted to say how grateful,Hamza. He’s always polite, friendly, and so helpful to everyone works hard, always professional, and makes the gym such a nicer pl... Toon meer
Bedrijf heeft geantwoord
Staff were very kind and helpful. Changing rooms are well maintained and clean. Jacuzzi needs to be warmer as should the showers other than that no complaints. Pools are 10/10, women’s session in the... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
63 Clissold Rd, N16 9EX, Hackney, Verenigd Koninkrijk
3,8
Goed
192 reviews
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Antwoord van Better - Clissold Leisure Centre
Hi Reiner,
Thank you for your kind words!
We're thrilled to hear that you enjoyed our equipment selection and found our environment to be clean at the Clissold Leisure Centre. We strive to provide the best experience for our customers, and your feedback means a lot to us. We hope to see you again soon!
Warm regards,
Charmaine
Not very good
Not very good. Very noisy at entrance because of kids in soft play area and around. Noise in studio while doing yoga. Another day kids shrieking in evening class until 7pm. Then basketball by better staff while doing floor work in conditioning class in hall. Mic in cycle studio so loud that ears hurt yet couldn’t understand instructor. Music rubbish as well so left early.
5 maart 2025
Antwoord van Better - Clissold Leisure Centre
Hi SR,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear about your experience and we apologise for the disruptions you faced during your visit. It’s important for us to provide a peaceful and comfortable environment for all our members, especially during yoga, body conditioning, and cycling classes.
We’ll definitely take your comments into account and work on minimising noise from surrounding areas, ensuring the audio levels in the studios are appropriate, and improving the music selection. Your input is valuable to us, and we hope you'll give us another chance to deliver a more enjoyable experience next time.
Please feel free to reach out to us directly if you have any further concerns or suggestions.
Kind regards,
Charmaine
Thank you George for the induction and…
Thank you George for the induction and Better for the great membership only my second week at the gym so it will take some time to get used to a routine and using the gym machines, it gets busy at different times of the day so its about picking the right time when to go overall can't complain
25 februari 2025
Antwoord van Better - Clissold Leisure Centre
Hi Steven
Thank you for your review,
It is great to see that George's induction was helpful and that you're enjoying your membership so far. We understand that getting into a new routine and learning how to use the gym machines can take time, but it’s great to see you making progress!
We also appreciate you mentioning the busier times of the day, the off-peak hours tend to be quieter, if you can make it then.
Kind Regards
Amir
No lockers in the gym
No lockers in the gym.
Far too many unused running machines and weight area far too packed.
3 maart 2025
Antwoord van Better - Clissold Leisure Centre
Hi Sebastian
Thank you for your review.
We are sorry to hear about your experience at the Clissold Leisure Centre.
Your feedback has been passed on to the management team at the centre to review and we hope this will assist in improving your experience with us.
Kind Regards
Amir
Antwoord van Better - Clissold Leisure Centre
Hi Tanya,
Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear about your positive experience with us.
Our team is dedicated to providing exceptional support, and it’s wonderful to know that you felt well taken care of during your time with us. We strive to create an environment where our clients feel valued and supported, and your comments affirm that we are on the right track.
We are looking forward to welcoming you back soon and hope your next visit is just as enjoyable, if not more so. If there’s anything specific you’d like to explore or discuss during your next visit, please feel free to let us know!
Best regards,
Charmaine
I find the staff helpful and…
I find the staff helpful and accommodating. The time of the i choose is great not many people. I have access to the gym equipments.
28 februari 2025
Antwoord van Better - Clissold Leisure Centre
Hi Jeanette,
Thank you for your kind review!
We're so glad to hear that you find our staff helpful and accommodating. We're also happy to know that the timing works well for you and that you have easy access to the gym equipment. We look forward to continuing to provide you with a great experience!
Kind regards,
Charmaine
Well equipped and welcoming gym
The gym is very well equipped, clean and has a great atmosphere. Customers are drawn from a very diverse range of ages, gender, ethnicity etc. so it feels like a very welcoming and non threatening space. Music is played at just the right level - not too intrusive. It could benefit from having an obvious person managing within the gym so customers could ask questions about equipment use etc.
27 februari 2025
Antwoord van Better - Clissold Leisure Centre
Hi Michael
Thank you for your review,
We’re pleased to hear that you find our gym well-equipped, clean, and welcoming for a diverse range of people.
We appreciate your feedback on the atmosphere and the music level! We also take note of your suggestion about having someone more visible to assist with equipment use, and we’ll look into improving that experience.
We look forward to seeing you again soon!
Kind Regards Amir
Antwoord van Better - Clissold Leisure Centre
Hi Yanos
Thank you for your review.
We are glad to know that you have had the opportunity to interact with others at the Clissold Leisure Centre and we hope you have also managed to get a workout in and use the facilities available!
Kind Regards
Amir
Lovely trainers
I've given 5 stars because Hannah and George (trainers) are first class. They really care and support me.
21 februari 2025
Antwoord van Better - Clissold Leisure Centre
Hi Trevor
Thank you so much for your wonderful review!
We're thrilled to hear that Hannah and George have made such a positive impact on your experience. It means a lot to us that you feel supported and cared for by our trainers. We’ll be sure to pass along your kind words to them and look forward to continuing to support your fitness journey.
Kind Regards
Amir
Swimbies with Better
My son has recently started swimming lessons with Better Leisure Centre! And it’s much more affordable then Water Babies, where I used to take him.(by 5X!!!!)
The swim coach is great! Really hands on and informative yet makes the lessons fun, just as good teaching. He's enjoying it, and doing well. The group is a decent size, 7-8 parents. And the water is often relatively warm.
9 januari 2025
Antwoord van Better - Clissold Leisure Centre
Hi Z,
Thanks for your review.
We are so glad to hear that your son is enjoying his lessons! Tell him to keep up the great work!
Warm Regards
Hazal
poor customer service
Really poor customer service from the attendant at the front desk at Clissold Park leisure centre. Possibly the most reluctant example of service I’ve experienced. I felt I literally had to coerce any service from her. On reflection once we got home we decided to use a different gym altogether if that’s representative of how poor the service would be. If management cared they should consider reviewing how their staff treat customers/potential customers..
16 januari 2025
Antwoord van Better - Clissold Leisure Centre
Hi Reuben
Thank you for taking the time to leave a review,
We are very sorry to hear about your experience at Clissold Leisure which has resulted in you finding an alternative gym and have passed your feedback on to the General Manager.
We hope your feedback will assist in improving the experience at the centre.
Kind Regards
Amir
Swim lesson
Quincy is 4, so this is his mum! He absolutely LOVED his very first swimming lesson at Clissold Leisure Centre and can’t wait to have his next one! Total success he smiled from ear to ear the whole way through!
16 januari 2025
Antwoord van Better - Clissold Leisure Centre
Good Afternoon Quincy,
Thank you very much for your review.
We are truly delighted to hear that your son has been enjoying his swimming lessons at the Clissold Leisure Centre. It brings us great joy to know that he is not only learning valuable skills but also having fun in the process. Our instructors are dedicated to providing a positive and engaging environment for all our students, and it’s wonderful to hear that your son is benefiting from it.
We look forward to welcoming your son to his next lesson.
Best regards,
Charmaine
Everything is good.
23 december 2024
Antwoord van Better - Clissold Leisure Centre
Hi Tuhin
Thank you for your review.
This is great to see and we hope this continues!
Kind Regards
Amir
I have been coming here for a while…
I have been coming here for a while now. The gym is fantastic and I enjoy the new HiiT classes. I think maybe you could do with a new body conditioning teacher on a Tuesday as I really miss the old Michelle. ( I find the new one very hard to follow)
The Dance Michelle is fabulous, as is Myriam and Roni.
My children’s swim teacher Tilden? Is absolutely fantastic and has the patience of a saint.
But the space in the changing cubicles is tiny and I have to leave the door open so I can change my children. The floors are often filthy too. I wish you could redesign that area as it’s probably the worst part of the sports centre.
The changing rooms outside HiiT are pretty filthy too especially when someone has just had a shower and left hair and dirt everywhere. Maybe the showers should have just been left downstairs.
All the staff are lovely and it’s a lovely place to come and keep fit.
Also I wish you would put water downstairs in the gym hall too!
Thank you!
16 december 2024
Review zonder uitnodiging
Antwoord van Better - Clissold Leisure Centre
Hi Smith,
Thanks for your review.
We really appreciate you providing with such detailed feedback as this is very valuable to us, to get a clear insight into any issues you are experiencing.
We have passed this onto the centre so they can look into the points you have raised and improve for the future.
Warm Regards
Hazal
Antwoord van Better - Clissold Leisure Centre
Hi Fidel
Thank you for your review.
This is fantastic to see!
We hope you continue to enjoy your time with us and thank you for choosing Better.
Kind Regards
Amir
Great Teachers!
The classes are the best thing about the centre because the teachers are so good. Particular shout out for Viktoria's Zumba and Powerpump classes which are world class. I wish we had more of Viktoria's classes at Clissold; she is such an inspiring teacher, and really pushes us to achieve our potential.
Kefilwe on the Better helpline was also tremendously helpful with a complicated membership problem I had, and managed to resolve it for me quickly over the phone.
6 november 2024
Review zonder uitnodiging
Antwoord van Better - Clissold Leisure Centre
Good Morning Cate,
Thank you so much for taking the time to share your review with us.
We are thrilled to hear that you are enjoying Viktoria's Zumba and Powerpump classes at the Clissold Leisure Centre! It’s wonderful to know that her energy and passion are enhancing your fitness experience.
Additionally, we’re glad to hear that Kefilwe was able to assist you with your membership query. It’s great to know that she addressed your concerns effectively and ensured you were satisfied with the resolution. We always strive to provide excellent customer service, and it's encouraging to see that reflected in your experience.
If you have any more feedback or suggestions, please feel free to share. We appreciate your support and look forward to seeing you in class again soon!
Best regards,
Charmaine
Cold pool and cold showers - lesson cut short.
Booked baby swimming lessons. The pool has been very cold and our last lesson was cut short as the babies were getting upset due to the temperature (and parents!). The showers were also cold. The teacher was distracted due to a school group needing our space in the pool. We were only in the pool <20mins. Tempted to cancel future lessons if these issues continue - not a fun experience trying to wrestle a cold, wet baby into a wetsuit for only half a lesson!
4 november 2024
Antwoord van Better - Clissold Leisure Centre
Good Evening Ashleigh,
Thank you for taking the time to share your thoughts with us.
We appreciate your feedback and are truly sorry to learn that your child's swimming lessons were interrupted because of the pool temperature at the Clissold Leisure Centre. We understand how important these lessons are for your child's development and enjoyment, and it's disappointing when circumstances like this arise. Please know that we take such matters seriously and will investigate the issue to ensure a more comfortable environment for our swimmers in the future. If you have any further concerns or suggestions, we would love to hear them.
Thank you again for your understanding.
Kind regards,
Charmaine
My enquiry wasn't solved
My enquiry wasn't solved. In my email to customer service Clissold Leisure Centre, I explain the issue. I was told the technical team is looking into the problem. I was told that I cancelled my membership. Well, I did not. No one get back to me at the end despite of me writing emails to customer service.
30 oktober 2024
Review zonder uitnodiging
Antwoord van Better - Clissold Leisure Centre
Hi Marta
Thank you for your review.
We are sorry to hear about your experience and have sent you a private information request through Trust Pilot.
Please complete this request when possible and we will do our best to resolve the membership issues you are having.
Kind Regards
Amir
Overall I am satisfied with my…
Overall I am satisfied with my experience of Better, particularly considering the price point and facilities available at Clissold.
However, there are a few things I would like to feedback. The changing rooms for the pool are a bit tired and dirty, and the pool itself often has clumps of hair / plasters / other litter or detritus floating at the bottom. I think the pool staff could be a bit more proactive in fetching items out of the pool to remedy this.
I have attended a spin class and a HIIIT class. I found the HIIIT class to be quite disappointing, the instructor started late and ended the class early (which was only 30 mins) and the routine was very uninspiring. She also read the routine off her phone, and kept forgetting what the next step was.
The spin class was similar - there was very little interaction from the instructor, or timings to indicate how far through / far left in the ride we had to go. This mean the class was pretty uninspiring. Also, the movements and choreography also were not timed to the beat of the music. It seemed a little out of touch from how spinning is taught properly in studios across London. Perhaps Better could invest in training instructors on this model, particularly as the Spin Studio at Clissold is new and to my understanding, underused.
23 oktober 2024
Antwoord van Better - Clissold Leisure Centre
Good Afternoon NW,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you are enjoying your experience as a member of the Clissold Leisure Centre. Your positive feedback is invaluable to us!
We appreciate your comments about the changing rooms. It is also disappointing to hear that you are not enjoying our spin and HIIT classes. These sessions are designed to be both challenging and enjoyable, so we are saddened that they are not meeting your expectations.
I will pass on your concerns to the management team at the Clissold Leisure Centre so they can look into the points you have raised.
Best regards,
Charmaine
I was pleasantly surprised with the…
I was pleasantly surprised with the quality of everything.
The changing rooms are clean and you have cubicles for privacy.
The pools are amazing. I am not a sports person and I loved it. Will definitely go again and often.
The only thing I would change would be to have hooks in the cubicles to hang clothes.
21 oktober 2024
Antwoord van Better - Clissold Leisure Centre
Dear Joana,
Thank you for your recent feedback.
We are pleased to learn that you are enjoying your membership at Clissold Leisure Centre and that you find the changing facilities to be clean and well-maintained. We are also delighted to hear that you appreciate the swimming pool and look forward to your continued visits to our facilities.
We sincerely apologize for the absence of clothes hooks in the changing cubicles. I will forward your feedback to the management team for their consideration regarding potential improvements in the future.
Best regards,
Charmaine
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