Clissold leisure centre is in my experience, only been twice so far, very well maintained. It's clean and staff are polite and helpful. Very impressed with the swimming lessons sprog attends.... Toon meer
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Locatie
Wijzig locatie63 Clissold Rd, N16 9EX Hackney, GB
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Lees wat reviewers zeggen
I’ve had a great experience at Clissold Leisure Centre. Hamza is always really helpful and takes the time to give advice, answer questions, and suggest useful ideas to improve my workouts. As a member... Toon meer
Bedrijf heeft geantwoord
I am a regular member at this gym and just wanted to say how grateful,Hamza. He’s always polite, friendly, and so helpful to everyone works hard, always professional, and makes the gym such a nicer pl... Toon meer
Bedrijf heeft geantwoord
Staff were very kind and helpful. Changing rooms are well maintained and clean. Jacuzzi needs to be warmer as should the showers other than that no complaints. Pools are 10/10, women’s session in the... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
63 Clissold Rd, N16 9EX, Hackney, Verenigd Koninkrijk
3,8
Goed
192 reviews
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Amazingly helpful and attentive
Amazingly helpful and attentive . Went through it all so patient
11 oktober 2024
Antwoord van Better - Clissold Leisure Centre
Hi Deborah
Thank you for your review
We are very pleased to see you are enjoying your time at our Clissold Leisure Centre and the staff have been able to provide an amazing service.
Thank you for choosing Better!
Kind Regards
Amir
Our second swimming lesson was…
Our second swimming lesson was cancelled after the kids had already arrived and were waiting by the pool for their instructors . We were all ushered out explaining that there were no instructors for the day. No prior warning or emails were sent. Definitely no apologies for wasting our time and upsetting the kids.
13 oktober 2024
Antwoord van Better - Clissold Leisure Centre
Subject: Response to Your Review
Good Evening Sal,
Thank you so much for taking the time to share your feedback regarding your child's swimming lessons. I genuinely appreciate your insights as they help us improve our services.
I sincerely apologise for the inconvenience caused by the cancellation of your child's swimming lessons without prior notification. We strive to maintain clear communication with our customers, and it's concerning to hear that we fell short in this instance.
Typically, lessons are only cancelled when the instructor is unable to attend due to unforeseen circumstances, such as illness or emergencies. In such cases, our standard protocol is to promptly reach out to affected customers via phone or email to inform them of the cancellation before the session is scheduled to begin.
In addition, upon cancellation, you should receive an email offering you the opportunity to book a replacement lesson at a convenient time. If you didn’t receive this notification, please accept our apologies. Rest assured, if you do not receive a replacement lesson offer, we will ensure that your account is credited through your direct debit system as a gesture of goodwill.
We value your patronage and want to ensure your experience with us is positive. If there's anything else we can do to rectify this situation or if you have further questions, please don’t hesitate to reach out.
Warm regards,
Charmaine
Clean and facilities are great
Staff available everywhere, great facilities, clean gym.
8 oktober 2024
Antwoord van Better - Clissold Leisure Centre
Hi Kemal,
Thanks for your review.
We are glad to hear that you are enjoying the facilities at Clissold Leisure Centre and that there is plenty of staff on hand to assist!
Warm Regards
Hazal
Ok but BETTER could do better
It's ok in general but the level of cleanliness is lacking, not due to the staff but due to the size of the building, it needs more cleaners and at the moment the swimming pool is just about warm enough to get into without feeling freezing but it can be really cold.
17 september 2024
Antwoord van Better - Clissold Leisure Centre
Hi Fiona,
Thanks for your review in regards to Clissold Leisure Centre.
We appreciate your feedback and have passed this to the centre.
Warm Regards
Hazal
They are a great team
They are a great team, they always help me when I need it and they know how to do their job! I highly recommend Better-Clissold Leisure Center
9 september 2024
Review zonder uitnodiging
Antwoord van Better - Clissold Leisure Centre
Hi Yessica,
Thanks for your review.
We are so pleased to hear that the team at Clissold have been so helpful!
Warm Regards
Hazal
Should be called WORSE
CLISSOLD LEISURE CENTRE
This company is completely disorganised and has terrible customer service. Joining was a nightmare. To start,
they did not process the referral to Healthwise from my GP. When I eventually got an assessment, they seemed more interested in taking my bank details and filling in a form then assessing me. They gave me information about fees, booking etc which turned out to be incorrect and told me to look at the app for suitable activities. Then I was given the wrong type of membership so could not book the class I wanted. I tried phoning but nobody ever answered so I left a voicemail and sent an email but got no response to either.
The only reason I gave any stars at all is because when I eventually made it to a class, after almost 6 months of hassle, the trainer, George, was very good.
22 augustus 2024
Antwoord van Better - Clissold Leisure Centre
Hi June
Thank you for taking the time to leave a review.
We're very sorry to hear about your initial experience with the Healthwise team and will pass our feedback on to the General Manager at our Clissold Leisure Centre.
I am unable to see an old membership linked to your account and I can see that the health wise membership has been activated we hope you can enjoy the benefits from this membership.
An email has been sent to you directly if you would like to discuss your experience further.
Kind Regards
Amir
Great staff.
16 augustus 2024
Antwoord van Better - Clissold Leisure Centre
Hi Friend of Ted
Thank you for your review.
It's wonderful to know that you've had the opportunity to meet and converse with the friendly staff at our Truro Leisure Centre. Should you have any questions or queries, please do not hesitate to ask!
Thank you for choosing Better
Kind Regards
Amir
Clissold Leisure Centre
Mostly new gym equipment & a lovely pool. Great to see the 2nd floor changing rooms being rebuilt, because the main swimming pool changing facilities are substandard & filthy.
9 augustus 2024
Antwoord van Better - Clissold Leisure Centre
Hi
Thank you for taking the time to leave a review.
We are very pleased to see you are enjoying your time at our Clissold Leisure Centre using the available facilities and the new gym equipment and thank you for your patience with the renovations.
I have attached a link with all the information and updates about the refurbishments, if you wish to view -
Clissold Refurbishment | Hackney | Better (https://www.better.org.uk/leisure-centre/london/hackney/clissold-leisure-centre/clissold-centre-refurbishment).
Kind Regards
Amir
Antwoord van Better - Clissold Leisure Centre
Hi Nick
Thank you for your review.
We are very sorry to hear that your daughter's first lesson was cancelled.
I understand that last-minute cancellations can be frustrating, especially when it's due to unforeseen circumstances. Please know that we do our best to avoid these situations.
We hope your daughter looks forward to the upcoming lessons and you will receive a credit or a replacement lesson for the one that was cancelled.
Kind Regards
Amir
Excellent!!
7 augustus 2024
Antwoord van Better - Clissold Leisure Centre
Hi Cira
It is excellent to see you think its excellent!
We hope you continue to enjoy your time at our Clissold Leisure Centre and thank you for taking the time to leave a review.
Kind Regards
Amir
New Fitness Beginnings
As a gym beginner I was surprised how easy it was to understand how to use the gym equipment. Clissold Leasure Centre is a very clean environment.
6 augustus 2024
Antwoord van Better - Clissold Leisure Centre
Hi Sheila,
Thank you for your review.
We ae pleased to hear you are happy with Clissold Leisure Centre!
Warm Regards
Hazal
Good customer service
very good, had a technical issue and they stayed with me on the phone and resolved it.
15 juli 2024
Antwoord van Better - Clissold Leisure Centre
Hi An
Thank you for leaving a review.
We are very pleased to see our Customer Service Team have been able to assist and resolve the technical issue you previously had.
If you require further assistance at any point, please do not hesitate to give us a call.
Kind Regards
Amir
Your staff was very helpful and friendly.
24 juli 2024
Antwoord van Better - Clissold Leisure Centre
Hi Jainaba,
Thank you for your review.
We are proud to hear that the staff at Clissold Leisure Centre are making you feel welcome.
We have confidence your future visits will continue to be great.
Have a lovely weekend.
Kind regards,
Haven
Great gym but it's just too busy now.
Great gym but it's just too busy now.
They appear to let children use the weights now, which would be fine if they didn't use their phones for ten minutes between sets. And today I can see two boys that look about ten, no exaggeration. When I was starting out, medical advice was that under 16s shouldn't use weights due to their bones still growing.. Has this changed?
Anyway, other than an occasionally outright hostile, usually just rude receptionist, great gym.
28 juni 2024
Review zonder uitnodiging
Antwoord van Better - Clissold Leisure Centre
Hi Mark
Thank you for taking the time to leave a review and we are pleased to see you find it a great gym!
Our centre's provide Junior sessions for members aged 11-16, enabling younger individuals to utilize the gym facilities after school and college hours.
Information can be found via the link provided below about the benefits of resistance and weight training.
Physical activity guidelines for children and young people - NHS (www.nhs.uk) (https://www.nhs.uk/live-well/exercise/physical-activity-guidelines-children-and-young-people/).
We are sorry to hear about your interactions with the receptionist. If you would like us to escalate your concerns to the General Manager, please let us know and we will be happy to assist.
Kind Regards
Amir
Antwoord van Better - Clissold Leisure Centre
Good morning Huzi,
I acknowledge receipt of your review and would like to express my sincere apologies for the negative experience you have encountered with your membership. Please let me know if there is anything I can do to assist you in resolving this matter.
Kind Regards,
Charmaine
Rise Gymnastics lessons cancelled
Before joining the Rise Gymnastics lesson at Clissold Leisure Centre at 17:30 on Wednesdays, a friend mentioned that classes often get cancelled. My daughter had one lesson, and the second one had already been cancelled. It is tough to maintain a routine if this keeps happening.
10 mei 2024
Antwoord van Better - Clissold Leisure Centre
Dear Carlos,
Thank you for taking the time to share your experience with us. We are sorry to hear that your daughter's gymnastics lesson was canceled the inconvenience this may have caused
We always strive to ensure that all our classes are fully staffed and available; however, sometimes we may face unforeseen circumstances. In such cases, we make sure to send out an email to inform our members of any changes.
Best regards,
Amir
Clearly gym run by someone who would…
Clearly gym run by someone who would struggle to run bath..
How you explain that?? 8 machines for a back.. not a single machine for calf’s ..not a single smith machine..8 machines for a back omg.lol
Zero health and safety.. witnessed woman swinging kettlebell while on a balcony facing swimming pool.. inches from glass barrier.. if that kettlebell slips out of her hands someone be dead in a swimming pool.. utter shambles
4 februari 2024
Review zonder uitnodiging
Antwoord van Better - Clissold Leisure Centre
Dear Ramos,
I hope this message finds you well. I wanted to take a moment to thank you for sharing your review with us. Your feedback is extremely important to us, and we take it seriously.
I am sorry to hear that you are disappointed with the equipment available for your calf workout at the Clissold Centre. As a valued member, we understand how important it is to have access to the right equipment. Please know that I will pass your feedback on to the centre manager so they can look into acquiring the equipment you mentioned.
I also want to address your concerns regarding Health & Safety at the centre. We take the safety of our members very seriously, and I apologize if you feel our staff is not demonstrating this. I will share your feedback regarding the use of equipment in unsafe areas of the centre with the appropriate individuals to ensure that this issue is addressed.
Thank you for taking the time to share your concerns with us. Please know that we are committed to making improvements based on your feedback. If you have any further concerns or suggestions, please do not hesitate to reach out.
Warm regards,
Charmaine
link and track workouts
The gym and facility are fantastic, and I believe the overall membership offers good value for money. However, while using the centre app, I noticed a link to the 'mywellness app.' Unfortunately, I couldn't find a gym QR code within the app to link my workouts. Despite reaching out to the centre via email and consulting with staff members, I haven't been able to resolve this issue. Additionally, the QR codes on the machines don't seem to work with the app. It would be a significant enhancement to have the ability to link and track workouts seamlessly through the app.
25 januari 2024
Antwoord van Better - Clissold Leisure Centre
Hi Oliver,
Thank you for your review.
We are happy to hear you are enjoying Clissold Leisure Centre and appreciate your feedback about the app and will pass this onto our software developers.
Warm Regards
Hazal
Gym full of teens
There are so many kids from Stoke Newington school, it is getting unbearable -
They are everywhere, gathering in groups, jackets on the floor, speaking loudly -
The other day, I went fir 10 seconds to get a different dumbell weight, my jumper was on the bench , a student too the bench!!!
I can’t find a slot where they are no kids-
We are talking like groups of 20 kids -
Horrible
If they were not that noisy
No respect for space , often centimetres from you working out
Reply to Charmaine response as I can’t seem to do that:
- the app doesn’t give information about the junior gym- if you add a comment on junior gym, you should say exactly where the info is on the app ( as in details, stages to execute on the app)- I checked, I saw junior gym and tbh it is blank -
I am going at different times ( after school busy , before closure full of kids, Sunday busy ), middle of the day busy - always busy of kids
So maybe you are suggesting that I shouldn’t go Monday to Sunday as I work 8-4?
I am inclusive too but I want to use the machines and have a work out not like if I was in a school - if your wifi was working, then I could go to my music ( I don’t pay a subscription so I rely on wifi )-
Being inclusive , doesn’t mean to be selfish-
I requested for a space for women ( weights are never put back always guys leaving 100kilos on machine) , if not a slot of time-
Your junior gym seems to all the time- before writing a review I changed my schedule to go to the gym , but whatever I do it is full of kids
21 januari 2024
Review zonder uitnodiging
Antwoord van Better - Clissold Leisure Centre
Hello there,
Thank you for getting back to us.
We completely understand your frustration with the Junior Gym session times. It can be difficult to find the right time to work out when the facilities are busy.
We want to let you know that the App does show the Junior Gym times, but we understand that it may not be immediately clear how to access them. You need to click on the filters and then select "Show all times" to view their timings.
Please know that we are not suggesting that you avoid the gym altogether. We simply want to suggest alternative times that may work better for you. Unfortunately, we are unable to restrict Junior members from using the facilities during their designated session times.
We value your membership and want to ensure that you have a positive experience at our gym. If there is anything else we can do to help, please don't hesitate to reach out.
Best regards,
Great customer service
Great customer service, and amazing swimming lessons for babies + a creche with very experience childminders! So grateful.
17 januari 2024
Antwoord van Better - Clissold Leisure Centre
Good Evening Emelie,
I hope this message finds you well. I wanted to take a moment to express my gratitude for your review.
Your feedback has brought us immense joy and we are thrilled to hear that you are finding joy in the swimming lessons and the creche at the Clissold Leisure Centre. Our team is dedicated to providing the best possible experience for our customers and we are so glad to hear that we have succeeded in doing so for you.
We hope that you will continue to find inspiration and happiness in your future visits to the centre.
Warm regards,
Charmaine
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