I am very happy with the services at this Gym, I was ecstatic to find out that they also had a Crèche that I could put my 9 month old baby in with qualified teachers whilst I took an hour out for myse... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie324, Barking Road, E6 2RT London, England, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I wanted to say a big thank you to Alex at East Ham leisure centre for helping during the transition period to Better. Thank you for explaining clearly the new swim bands and being the amazing... Toon meer
Bedrijf heeft geantwoord
The app works well and the membership options are good. It's a little pricey but everything is nowadays. Maintenance of one specific centre could be better, e.g. shower out of order two weeks running... Toon meer
Bedrijf heeft geantwoord
Good pool which wasn't crowded. But changing room was dirty and staff not very helpful. Disappointing that you need to buy a non-refundable token for using the lockers. And once you open the lock... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
324, Barking Road, E6 2RT, London, England, Verenigd Koninkrijk
3,6
Gemiddeld
88 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Better - East Ham Leisure Centre
Hi Mohammad,
Thank you for your warm and thoughtful message!
We are absolutely delighted to hear that you enjoyed your experience with our friendly staff and exceptional customer service at the East Ham Leisure Centre. It's always our goal to make our guests feel welcome and valued, and it brings us great joy to know that we succeeded in doing so for you.
We can’t wait to have the pleasure of welcoming you back in the near future!
Kind regards,
Charmaine
The prices is so high
The prices is so high. I'm long time user of this gym and was with them when it was £27 then £30. When better took over it has ruined it for everyone. Even though I don't swim I was happy to pay £30 because it was less busy then other gym in area even though other gyms are less In membership.
But £41 for only using gym facilities and not swimming it is ridiculous. I hope they will introduce a membership with that is only for gym not for swimming.
Other wise I hope and pray that they go out if business.
1 mei 2025
Review zonder uitnodiging
Antwoord van Better - East Ham Leisure Centre
Hi Ahmed,
Thank you for sharing your feedback and for being a long-time member—we genuinely appreciate your loyalty and the time you've spent with us over the years.
We’re sorry to hear that you're unhappy with the recent changes, particularly around pricing. We understand that not everyone uses all the facilities, and your concern about paying for services you don't use—like swimming—is completely valid. Please know that we regularly review our membership structure and pricing to ensure it reflects the facilities and services offered, while also staying competitive in the area.
Your suggestion for a gym-only membership is helpful and has been passed on to the relevant team for consideration. Feedback like yours plays a key role in helping us improve and tailor our offerings to better meet the needs of our members.
We hope you’ll give us the opportunity to continue supporting your fitness journey. If you’d like to speak with a team member directly, please feel free to reach out—we’d be happy to assist further.
Best regards,
Charmaine
Its a great place to train
Its a great place to train. The staff are friendly and welcoming
8 mei 2025
Antwoord van Better - East Ham Leisure Centre
Hi Veronica,
Thank you so much for your kind words! We're glad to hear you enjoyed your training experience at the East Ham Leisure Centre and felt welcomed by our staff. Creating a supportive and friendly environment is very important to us. We look forward to seeing you again soon!
Kind regards,
Charmaine
The membership I was one was good value…
The membership I was one was good value for money.. now for no good reason they discontinued that membership and put me on a expensive one.. not happy at all
6 mei 2025
Antwoord van Better - East Ham Leisure Centre
Hi Chayarun,
Thank you for sharing your feedback.
We’re sorry to hear that you’re not happy with the recent changes to the membership. We understand how frustrating it can be when something you value is discontinued.
However, after reviewing the system, I noticed that your previous membership was suspended because the proof of eligibility was not uploaded in a timely manner. If you would like to discuss this in more detail, please reach out to Customer Services and address your email to "Charmaine," and I will investigate this issue further for you.
I am eager to resolve this matter to your satisfaction.
Best regards,
Charmaine
Fantastic place to be
It’s really lovely place to visit and enjoy the time being there, particularly my kids did enjoy a lot and staff are very friendly, helpful and welcoming .. I would say it’s a great place to learn many things.
30 april 2025
Antwoord van Better - East Ham Leisure Centre
Hello Suleiman,
Thank you very much for your thoughtful message!
We are delighted to learn that you and your family had an enjoyable experience with us, particularly that your children had a great time. Our team puts in a lot of effort to foster a friendly and educational atmosphere, so it’s fantastic to hear that it positively impacted your visit. We look forward to welcoming you back to the East Ham Leisure Centre for more fun and learning in the near future!
Best regards,
Charmaine
The studio hasn't had electricity for…
The studio hasn't had electricity for almost two weeks. There is plenty of staff, and nobody takes responsibility.
The Locker with the token system is not usable at all. How can one access the locker multiple times? You have to spend multiple tokens for multiple accesses. Also, you have to carry the key all the time, which is big and doesn't fit on my wrist. It's not comfortable to wear that key at all. It should be like Atherton Centre, where you put your own lock.
Entry through the scanner only works once a day. What if you want to enter the gym again? Also, when I booked swimming for my daughter, it allowed entry only 10 minutes before. You should be able to enter at least 30 minutes early. 10 minutes are not enough to get kids ready with a swimsuit.
Also staff sitting at the reception are always rude. They don't treat even members as customers.
22 april 2025
Antwoord van Better - East Ham Leisure Centre
Hi,
Thank you for sharing your feedback with us. We're really sorry to hear about the challenges you've faced during your visits. Your concerns are important, and we truly appreciate you taking the time to highlight these issues.
We're actively working on resolving the electricity problem and understand how frustrating it must be. We apologise for the inconvenience and are doing everything we can to restore normal operations as soon as possible.
Regarding the locker system, we completely understand your frustration. We're currently reviewing this to make it more user-friendly and ensure you can access the locker without multiple tokens or carrying a cumbersome key. Your suggestion to allow personal locks like the Atherton Centre is a great idea, and we'll look into that.
We also hear your concern about the entry scanner and the time restrictions for swimming bookings. We are reviewing the system to provide more flexibility and ensure that entry times and booking windows work better for families, especially when getting kids ready.
Lastly, we're really sorry to hear that you've had negative experiences with the reception staff. This is definitely not the standard we strive for, and we'll be addressing this internally to improve customer service and ensure a more welcoming atmosphere.
Thank you again for your feedback, and we hope to improve your experience moving forward. If there's anything else you'd like to discuss, please don’t hesitate to reach out directly.
Kind regards,
Charmaine
Place for unemployed people and…
Place for unemployed people and promoting to be unemployed. Adorable only for those on benefits. Groups and activities during the day hours. Working IMG people can not attend. Also working people are obligated to pay almost double the price of compare with those on benefits. So unfair.
8 april 2025
Antwoord van Better - East Ham Leisure Centre
Hi Magda,
Thank you for sharing your thoughts.
We genuinely appreciate all feedback, as it helps us improve. We understand your concerns regarding pricing and access to activities. Our goal is to create a welcoming space for everyone, including both those on benefits and those in employment. We are actively looking into ways to make our programs more accessible for working individuals and to ensure that the pricing structure feels fair to all. Your input is valuable, and we'll take it into consideration as we continue to improve. Please don't hesitate to reach out directly if you have further suggestions or questions.
Kind regards,
Charmaine
Appraisal for East London Better Gym
Attended East London Better Gym after completing the long winded membership admin issues but have been extremely grateful for the staff & sessions I've participated in. Stuart was late on Sunday for Circuit Training unfortunately but made up for it in the session however yesterday's 1-1 induction update with Sang was insightful encouraging informative helpful & professional. Would definitely recommend him if you require advice on physical fitness. Thank you for your time.
8 april 2025
Review zonder uitnodiging
Antwoord van Better - East Ham Leisure Centre
Hi LN,
Thank you so much for sharing your experience with us!
We're thrilled to hear that, despite the initial membership process, you've had such positive interactions with our team and enjoyed the sessions. We truly appreciate your understanding regarding Stuart’s delay and are glad to know he made up for it during the session. We're also happy to hear that Sang's 1-1 induction update was helpful and professional! Your feedback is invaluable, and we’ll make sure to pass along your kind words to both Stuart and Sang. We hope to continue supporting your fitness journey and appreciate your recommendation!
Kind regards,
Charmaine
All saff so halpfull and so nice…
All saff so halpfull and so nice behaviour so nice expiration first day on class 👏 thank you for supporting all 👍🧡
15 maart 2025
Antwoord van Better - East Ham Leisure Centre
Hi Radhya,
Thank you so much for your lovely review.
We're thrilled to hear that you had such a positive experience on your first day of class. It’s wonderful to know that our staff made you feel supported and that their helpfulness and friendly behavior made a difference. We’re here to ensure you have the best experience possible, and your feedback motivates us to keep doing our best! Looking forward to supporting you on your learning journey.
Thank you again for sharing your thoughts! 🧡😊👏
Kind regards,
Charmaine
Extremely Happy
Extremely Happy
Very easy online portle to use, and the staff at East Ham are extremely professionaal helped my son settle in so quickly. Couldnt be more happy!
11 februari 2025
Antwoord van Better - East Ham Leisure Centre
Hi Mohammed,
Thanks for your review.
We are so pleased to hear that you are extremely happy with the service you have received!
Warm Regards
Hazal
Swimming pool is dirty
Swimming pool is dirty, no proper maintenance and staff at the reception are rude don’t know manners.
1 februari 2025
Antwoord van Better - East Ham Leisure Centre
Hi PN,
Thanks for your review.
We are disappointed to read this and have forwarded your feedback to the centre so they can improve for the future!
We hope your next visit is more enjoyable.
Warm Regards
Hazal
Unclean, limited…
You have to pay for lockers which is unfair especially because they are absolutely filthy.
You should have move aqua aerobics available, especially evening classes.
The gym could benefit from a hip thrust machine.
6 januari 2025
Antwoord van Better - East Ham Leisure Centre
Good Evening Varsha,
I hope this message finds you well.
Thank you for taking the time to share your thoughts and experiences with us. We genuinely appreciate your feedback as it helps us to improve our services.
We are truly sorry to learn that the condition of the lockers at the East Ham Leisure Centre did not meet the standards we strive for. Please know that we take these concerns seriously and will investigate the matter further to ensure that all our facilities are maintained to the highest quality for our members and guests.
Additionally, we regret to hear that the Fitness Classes you are interested in are not available in the variety or frequency you would like. We understand how important it is to have access to a diverse range of classes that fit your schedule and interests. We are currently reviewing our class offerings and will work towards expanding them to better serve our community.
Thank you once again for bringing these matters to our attention. Your input is invaluable, and we are committed to making the necessary improvements.
Best regards,
Charmaine
Very easy swimming learning routine
Very easy swimming learning routine
Excellent instructors
7 januari 2025
Antwoord van Better - East Ham Leisure Centre
Good Evening Haris,
Thank you for taking the time to share your feedback with us.
We are thrilled to hear about your positive experiences at the East Ham Leisure Centre. It’s wonderful to know that you find our instructors to be both welcoming and professional during your visits. We strive to create an environment where everyone feels comfortable and supported, and it’s encouraging to see that our efforts are resonating with you. If you have any specific instances or further suggestions you'd like to share, we would love to hear them!
Best regards,
Charmaine
Antwoord van Better - East Ham Leisure Centre
Hi Georgeta
Thank you for your review.
We are glad to hear that you enjoyed your experience at the East Ham Leisure Centre and received exceptional service!
If you need any assistance in the future, please feel free to reach out to the staff members at the centre.
Kind Regards
Amir
Centre is very clean
Centre is very clean. Staff is kind person. Teachers very good with children. My children like every class
4 december 2024
Review zonder uitnodiging
Antwoord van Better - East Ham Leisure Centre
Hi Vathany
Thank you for your review.
It is wonderful to hear that you are enjoying your experience at the East Ham Leisure Centre and that the staff and instructors are providing excellent service and teaching.
We hope your children continue to enjoy the lessons and develop the skills and confidence they desire.
Kind Regards
Amir
Very unfriendly staff atmosphere
Staff seem as if they are forced to doing their job with not approach attitude. A very friendly environment created by staff can bring happier work out for individuals.
4 december 2024
Antwoord van Better - East Ham Leisure Centre
Hi Askar,
Thank you for your review.
We are disappointed to hear that you have not found the staff to be friendly and have passed on your feedback so they may improve in the future.
Warm Regards
Hazal
Amazing swim teacher
My daughter swimming lesson was absolutely amazing, lovely and friendly staff, very professional swimming teachers.
However the facilities are lacking in cleaning, showers and locker rooms are in desperate need of upgrading. The family/ disabled showers are smelly and dirty.
Newham and Better together have to sort this out as a matter of urgency, these have been like this for ages.
15 november 2024
Antwoord van Better - East Ham Leisure Centre
Hi Roxana,
Thanks for your review.
We are so pleased to hear that your daughter is enjoying her lesson and we have passed on your feedback in regards to the cleanliness and changing rooms to the centre.
Warm Regards
Hazal
Swimming lessons
Teachers were good, class was fantastic - but i think they recruited too many students for the session. They need to restrict number of intake per session.
15 november 2024
Antwoord van Better - East Ham Leisure Centre
Hi Zainab,
Thanks for your review.
It is great to hear that you enjoyed your first lesson at East Ham!!
Warm Regards
Hazal
Can someone explain this to me
Can someone explain this to me . Why was I told the profession boxing will be put back up last month once they find a solid wall by the manager. I spoke to costomer services they said to me it's up to the gym. I spoke to the lady manager on 24th. She told me that they are waiting for bloody head office to let them know an they also said its not a boxing club perthetic. SO WHO IS IT BLOODY UP TO. I PAY FOR THIS YOU NEED TO KEEP THE MEMBER YOU HAVE. THAT PLACE IS DEAD COMPARED TO WHAT IT WAS BACK IN THE DAY. YOU CALLD BETTER YOU JUST TAKEN IT OVER AND YOU MADE THINGS WORSE. Why do you people lie just be honest it's not hard
24 september 2024
Review zonder uitnodiging
Antwoord van Better - East Ham Leisure Centre
Good Evening,
Thank you for your review.
Your feedback will passed to the centre management team.
Kind regards,
Charmaine
Registratio/ induction
The lady i met at the desk when i first went to the centre was very helpful and to the guy who introduced me to the machines because i haven't use some of them for over 10yrs. So far no problem.
17 september 2024
Antwoord van Better - East Ham Leisure Centre
Hi Bin10
Thank you for your review.
It's great to hear that you're enjoying your time at our East Ham Leisure Centre and the centre staff have been able to help when joining and throughout your time at the centre.
We hope this continues and thank you for choosing Better.
Kind Regards
Amir
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.