Systems for changing home gym could be better. When I went from 2 gyms to 1, my membership was amended but because the new gym wasn't my 'home' gym, my access for the barriers at the new gym no lon... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieThe Greenwich Centre Library, 12 Lambarde Square, SE10 9HB Greenwich, London, GB
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Lees wat reviewers zeggen
My experience at Better leisure in Greenwich, has been good the trainers are all brilliant if your first time they explain the moves and also ask if anyone has any injury and show you the easier versi... Toon meer
Bedrijf heeft geantwoord
I'm really torn, as I would like to give all positive feedback but sa recent experience has changed this. I've been with Better on a Swim membership since 2021. I enjoy going 3 times a week, the staff... Toon meer
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The staff at Better have been amazing, everyone I've dealt with have always gone above and beyond to Try and help me, a man called Wayne took on my problem and you could just hear in his voice he real... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
The Greenwich Centre Library, 12 Lambarde Square, SE10 9HB, Greenwich, London, Verenigd Koninkrijk
4,3
Uitstekend
38 reviews
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Lovely sporting facilities
Lovely sporting facilities. Very professional staff. I am very with the overall service. Would recommend them to anyone
12 december 2025
Review zonder uitnodiging
Antwoord van Better - Greenwich Centre Library
Hi Khadie,
Thank you for your kind review!
We’re delighted to hear that you’re enjoying the facilities and that our team’s professionalism made such a positive impression.
It’s also great to know you’re happy with the overall service, and we truly appreciate your recommendation.
We look forward to welcoming you back again soon!
Warm Regards,
Kaisha
Antwoord van Better - Greenwich Centre Library
Hi Naziya
Thanks for your review.
We appreciate you awarding us 5 stars.
It is great to hear that you are enjoying the Greenwich Centre and Woolwich Waves. We look forward to welcoming you back soon!
Kind regards
Rachel
Much better!
I really enjoy visiting Better Gym & Library because of the personal trainer I see, the way it makes me feel managing my health and conditions, the diversity of ages and ethnicity, taking inspiration of others managing their fitness, poetry appreciation classes in the Library
14 april 2026
Antwoord van Better - Greenwich Centre Library
Hi Clare,
Thank you for your lovely feedback.
We’re glad you’re enjoying your visits and your personal training sessions, and that they’re supporting your health and wellbeing.
It’s also great to hear you appreciate the diverse community and the poetry classes in the library.
We look forward to seeing you again soon.
Warm regards
Azaria
Referral from GP I have found so far it…
Referral from GP I have found so far it to be informative and very supportive. Enjoyed circuit group session and will be rebooking where possible
22 april 2026
Antwoord van Better - Greenwich Centre Library
Hi Margaret
Thanks for your review.
We are so pleased to hear that you are enjoying The Greenwich Centre and, in particular, the circuit session.
We hope you continue to enjoy your Healthwise membership with Better.
Warm Regards
Rachel
I have only just been inducted so…
I have only just been inducted so cannot really answer this yet but my wife has been a member for many years and apart from not having many classes for over 50s is happy with services.
23 februari 2026
Antwoord van Better - Greenwich Centre Library
Hi June,
Thank you for your review!
We're thrilled to hear that your and your wife's overall experience with us at The Greenwich Centre has been positive.
We also really appreciate your feedback regarding the number of fitness classes for those over 50.
We're more than happy to raise this with the wider team.
Thank you again for your feedback!
Warm Regards,
Kaisha
Nice greeting from Sarah
Nice greeting from Sarah, she went through membership options. Also explained what I could do at gym
3 maart 2026
Antwoord van Better - Greenwich Centre Library
Hi Amanda,
Thanks for your review.
We are so pleased to hear that Sarah at The Greenwich Centre was so helpful!
Warm Regards
Hazal
I'm really torn
I'm really torn, as I would like to give all positive feedback but sa recent experience has changed this. I've been with Better on a Swim membership since 2021. I enjoy going 3 times a week, the staff are lovely, as well as the regulars I meet from time to time. I've been going to Aqua aerobics weekly for about 6 months at £10.30 per class plus my £40 a month membership fee. Thinking that a full membership might be a cheaper option, I spoke to Better only to find that as I turned 60, three years ago I could have been on their 60+ membership @ £40 per month, which includes full membership and classes included. I'm disappointed that I was not contacted and informed this was an option. Please do Better, Better. How many over 60s are you charging full price when they could benefit from being healthier with the full membership?
20 februari 2026
Antwoord van Better - Greenwich Centre Library
Hi Eva,
Thank you for sharing this with us!
We do not routinely contact members to review their Membership options.
We outline in our Terms and Conditions that it is the member’s responsibility to ensure they are on the most suitable Membership type for their circumstances.
Please see clause 1.5 using the following link:
https://www.better.org.uk/legal-policies/terms
As we operate more than 250 facilities across the UK, we are unable to proactively contact members when they may become eligible for a different membership category.
However, we are always happy to help review your options
You are very welcome to contact our Customer Services team or speak with staff at your local centre, and we will gladly discuss the available memberships with you to find the option that best suits your needs.
Thank you again for your feedback!
Warm Regards,
Kaisha
Systems for changing home gym could be…
Systems for changing home gym could be better. When I went from 2 gyms to 1, my membership was amended but because the new gym wasn't my 'home' gym, my access for the barriers at the new gym no longer worked and the person at reception couldn't rectify. Better's central phone number needed calling during work weekday work hours which isn't convenient but did work.
Shower and toilet facilities could be better too.
But the equipment and overall presentation other than the above is good.
3 november 2025
Antwoord van Better - Greenwich Centre Library
We truly appreciate your detailed and honest feedback, Larry.
Thank you for highlighting what could be improved, as well as what you are enjoying at Greenwich Centre Library.
Kind Regards
It's OK
The gym is fairly well run but occasionally machines are out of order and it takes a long time for them to be repaired. I think they ay have cut back on staff as you don't see them now in the gym and things like replacing paper for wiping down the equipment is erratic
8 november 2025
Antwoord van Better - Greenwich Centre Library
Hi JK
Thank you for your review.
We are glad you find the gym well run, and we are sorry to hear about the frustration with machines being out of order and taking too long to repair.
We have passed your feedback on to the General Manager, and we hope this will help resolve the issues you have raised.
Kind Regards
Amir
Good gym
Good gym
Clean and quiet in the mornings.
Staff are polite
Would love to see pumped up exercise balls though
22 oktober 2025
Antwoord van Better - Greenwich Centre Library
Hi Gary
Thank you for your review.
It is great to hear that you are having a good experience at the Greenwich Centre and that the staff are providing a great service.
We also appreciate your feedback on the exercise balls and will pass this on to the team to look into!
Kind Regards
Amir
Rachel was great at helping me get set…
Rachel was great at helping me get set up. I just wish there was a bit more flexibility with the program so that you don't have to do all six weeks in one go.
30 september 2025
Review zonder uitnodiging
Antwoord van Better - Greenwich Centre Library
Hi Aqsa,
Thanks for your review.
We are so pleased to hear that the staff at Greenwich Centre Library have been so supportive!
Warm Regards
Hazal
Quick to respond to applications
Quick to respond to applications. Helpful finding solutions
19 augustus 2025
Antwoord van Better - Greenwich Centre Library
Hi Mohamoud,
Thank you for sharing your experience with us — we truly appreciate it.
We also want to thank you for your continued support.
Kind regards,
Sarah H
Better is doing great in providing…
Better is doing great in providing lessons to children at competitive prices and discounts.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Better - Greenwich Centre Library
Hi Kavitha,
Thank you so much for your kind words!
We’re thrilled to hear that you appreciate our lessons and pricing at the Greenwich Centre. Our goal is always to provide quality swimming lessons that are accessible and valuable to children. We look forward to continuing to support your children's learning journey!
Kind regards,
Charmaine
Great local gym!
Really friendly and helpful staff, a clean and cool environment, lots of modern machines and equipment that is well-maintained and accessible.
7 april 2025
Antwoord van Better - Greenwich Centre Library
Hi Jane,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our staff and enjoyed the environment and equipment at the Greenwich Centre. We take pride in maintaining a clean and welcoming space, and it's great to know it made an impact.
We look forward to welcoming you back soon!
Kind regards,
Charmaine
Fun Swimming Lessons
My 4 year old son attends swimming lessons at the Greenwich Centre and he thoroughly enjoys them. Great teaching staff and fun lessons. We would recommend.
7 april 2025
Antwoord van Better - Greenwich Centre Library
Hi Tamara,
Thank you so much for taking the time to leave such a thoughtful and enthusiastic review! We are absolutely thrilled to hear that your son is enjoying his swimming lessons at the Greenwich Centre.
It’s wonderful to know that the dedicated teaching staff and the engaging lesson plans are making such a positive impact on his progress and confidence in the water. We take great pride in creating a supportive and encouraging environment for all our students, and your feedback reassures us that we are on the right track.
Your recommendation means a lot to us, and we’re excited to continue supporting your son as he develops his swimming skills. Should you have any questions or need further assistance, please don’t hesitate to reach out.
Thank you once again for your kind words!
Best regards,
Charmaine
Five-star showers
Five-star showers have been fitted to the gym changing rooms at the Greenwich Better Centre. They are great and welcome additions to the facilities.
20 maart 2025
Review zonder uitnodiging
Antwoord van Better - Greenwich Centre Library
Hi John,
Thank you for your positive feedback!
We're so glad to hear that you're enjoying the new five-star showers in the gym changing rooms at the Greenwich Leisure Centre. We’re always looking for ways to improve the facilities, and it’s great to know that the upgrades are making a difference. We hope you continue to have a great experience with us!
Kind regards,
Charmaine
Better make exercise health care and…
Better make exercise health care and education (libraries) available to all
12 maart 2025
Antwoord van Better - Greenwich Centre Library
Hi Rawdon,
Thanks for your review.
We are happy that you recognise all we do for the communities we serve!
Warm Regards
Hazal
I can never log into my account
3 maart 2025
Antwoord van Better - Greenwich Centre Library
Hi Nadia
Thank you for your review.
There are several accounts linked to your email address which may affect you logging in to your account.
Please use your membership number to request a password reset and an email will be sent to you to reset your password and log in to your account.
I hope this helps and if you need further assistance, please let us know.
Kind Regards
Amir
Enjoyed experiences
My experience at Better leisure in Greenwich, has been good the trainers are all brilliant if your first time they explain the moves and also ask if anyone has any injury and show you the easier version. My only complaint is the cleanliness in some areas like the gym floors and showers with broken shower heads and cubicles.
18 februari 2025
Antwoord van Better - Greenwich Centre Library
Hi Antionette
Thank you for your review,
We’re glad to hear that you’ve had a positive experience with our trainers and their supportive approach, especially for first-timers.
We also appreciate your feedback on the cleanliness and the condition of the showers and gym floors. We're committed to maintaining high standards and will look into these areas to ensure improvements.
Kind Regards
Amir
Antwoord van Better - Greenwich Centre Library
Good evening Lesley,
I hope this message finds you well. I wanted to take a moment to express our sincere gratitude for your recent review.
Your kind words about the Concierge at The Greenwich Centre truly warmed our hearts. It's wonderful to hear that they consistently demonstrate helpfulness, patience, and friendliness every time you visit the centre. Your feedback serves as a great encouragement for our team to continue providing exceptional service.
Thank you once again for sharing your experience, Lesley. We look forward to welcoming you back to The Greenwich Centre soon. If there is anything else we can do to enhance your visits, please don't hesitate to let us know.
Warm regards,
Charmaine
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