I use the gym here. Standard and quality equipments, clean, minimal noice and great staff experience. Great value for money. If they can increase closing time to 10pm instead of 9pm to allow peo... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieShibdon Road, NE10 0PD Blaydon-on-Tyne, England, GB
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Lees wat reviewers zeggen
Booking is easy, staff are great and facilities more than suitable and are always clean. The only thing I would like to be imptoved is more availability for swimming in the evening after 7pm.
Bedrijf heeft geantwoord
Unfortunately due to lack of comunication my grandson aytended his 1st and last swimming lesson last week. He is autistic and doest like his face being splashed. I didnt get a chance to talk to the in... Toon meer
Bedrijf heeft geantwoord
After being diagnosed with osteoarthritis in the hip I decided to do aqua aerobics to see if it helped me any , and yes it does. I now am a member of Heworth and love it. I do 3 classes a week
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Shibdon Road, NE10 0PD, Blaydon-on-Tyne, England, Verenigd Koninkrijk
4,2
Goed
40 reviews
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Antwoord van Better - Heworth Leisure Centre
Hi Prathikshaa,
Thank you for your great review!
We're thrilled to hear that you received good customer support from our team at reception.
We can't wait to welcome you back again!
Warm Regards,
Kaisha
Easy enrolment and lots of support when…
Easy enrolment and lots of support when needed. Reception staff were very helpful
11 september 2026
Antwoord van Better - Heworth Leisure Centre
Hi Sandra,
Thank you for your review!
We're delighted to hear that you found the enrolment process easy and that our team was able to provide support whenever needed.
It's especially wonderful to know that our reception staff were helpful and made a positive impression on your experience.
We’ll be sure to share your kind comments with the team!
Warm Regards,
Kaisha
Great Gym With A lot Of Interesting…
Great Gym With A lot Of Interesting Group Activities…
24 september 2026
Antwoord van Better - Heworth Leisure Centre
Good morning Uche,
Thank you for your review,
We are thrilled that our facilities and activities left such a great impression.
We are looking forward to welcoming you back soon!
Warm regards,
Ellis
Aqua aerobics
After being diagnosed with osteoarthritis in the hip I decided to do aqua aerobics to see if it helped me any , and yes it does. I now am a member of Heworth and love it. I do 3 classes a week
23 september 2026
Antwoord van Better - Heworth Leisure Centre
Good afternoon Dorothy,
Thank you for your lovely review!
We are delighted to hear that our Aqua Aerobics classes have been helping with your injury!
We look forward to continuing our service with you and enjoying some more classes.
Have a lovely rest of your day,
Ellis
I use the gym here
I use the gym here. Standard and quality equipments, clean, minimal noice and great staff experience.
Great value for money.
If they can increase closing time to 10pm instead of 9pm to allow people still meet up after work, it will be much more appreciated
1 september 2026
Antwoord van Better - Heworth Leisure Centre
Hi Chinasa,
Thank you for
We're delighted to hear that you find the gym clean, well-equipped, and great value for money.
It's also amazing that our team have been so great during your time with us.
We also appreciate your suggestion regarding extending the closing time to 10 pm, and we're more than happy to share this with the relevant team.
We hope to see you again soon!
Warm Regards,
Kaisha
Booking is easy
Booking is easy, staff are great and facilities more than suitable and are always clean. The only thing I would like to be imptoved is more availability for swimming in the evening after 7pm.
16 september 2026
Antwoord van Better - Heworth Leisure Centre
Hi Stephen,
Thank you for taking the time to share your lovely review.
It’s great to know you’re enjoying your experience with us.
We really appreciate your suggestion about later swimming times and will ensure this is passed on to the team for consideration.
We look forward to welcoming you back soon!
Best wishes
Azaria
Antwoord van Better - Heworth Leisure Centre
Hi Priva
Thank you for your review.
We are very pleased to see that the teaching staff at Heworth Leisure Centre are providing fantastic lessons, and we hope you attain the skills and confidence you wish.
Kind Regards
Amir
Great lovely staff
9 september 2026
Antwoord van Better - Heworth Leisure Centre
Hi Alice
Thank you for your review.
We are very pleased to see that the staff at Heworth Leisure Centre are creating a great atmosphere!
We will be sure to pass your feedback on.
Kind Regards
Amir
Healthy Happy Life
All the staff at the Heworth leisure centre are very polite helpful and knowledgable. Overall I am very happy I joined Better feel healthier and happy already
26 augustus 2026
Antwoord van Better - Heworth Leisure Centre
Hi Jeannette,
Thank you for your wonderful feedback!
We’re delighted to hear that you’ve had such a positive experience with the team at Heworth Leisure Centre.
It’s fantastic to know that joining BETTER is already helping you feel so much better.
We look forward to continuing to support you on your journey!
Warm regards,
Azaria
Antwoord van Better - Heworth Leisure Centre
Hi
Thank you for your review.
We are delighted to hear that you think our teachers at Heworth Leisure Centre are great, and we will be sure to pass your feedback on!
Kind Regards
Amir
Helpful staff at reception and poolside…
Helpful staff at reception and poolside making the expierance hassle free.
21 april 2026
Antwoord van Better - Heworth Leisure Centre
Hello Mrs Carr
Good afternoon. Thank you so much for sharing your review.
We’re absolutely delighted to hear that the team at Heworth Leisure Centre has been so supportive and helpful, making your experience truly enjoyable.
Warm regards
Rachel
Easy to set up well my daughter did it…
Easy to set up well my daughter did it but I spoke to a lovely gentleman on the phone and he was so helpful
21 april 2026
Antwoord van Better - Heworth Leisure Centre
Hi Jillian,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Azaria
False advertising??
Whilst I am very happy with the centre’s facilities, I am frustrated by the fact that they take a booking for a swim for all session (as opposed to swim for fitness) and twice we have all been put together in two swim lanes because the other lanes (which they advertised and I booked) are being used for something else. I am not a fast swimmer and don’t appreciate being out in with the fast swimmers and I am sure they don’t appreciate me holding them up. If the lanes aren’t available then dont sell them as such ! And you’ve got the address wrong for Heworth on your drop down menu…..
2 april 2026
Antwoord van Better - Heworth Leisure Centre
Hi Sarah,
Thank you for your review!
We're thrilled that you're enjoying the range of facilities we offer at Heworth Leisure Centre.
We appreciate your feedback regarding the lane distribution of our Swim For Fitness sessions during peak times.
Please note that we've shared this with the wider team for further review, as we appreciate that more lanes may have been advertised ahead of the booking.
We apologise for any inconvenience and frustration this has caused.
Thank you for your feedback!
Warm Regards,
Kaisha
No communication
Unfortunately due to lack of comunication my grandson aytended his 1st and last swimming lesson last week. He is autistic and doest like his face being splashed. I didnt get a chance to talk to the instructor so my grandson entered the pool on his own, by time i got to the veiwing area the instructor was splashing all the children, my grandson wanted out the pool and wouldnt get back in. He now womt return.
24 maart 2026
Antwoord van Better - Heworth Leisure Centre
Hi Lynda,
Thank you for sharing your review with us!
We’re very sorry to hear about your grandson’s experience during his first swimming lesson with us.
We understand how important it is for our instructors to be aware of individual needs, especially for children who may feel uncomfortable in certain situations.
We’re sorry that there wasn’t an opportunity to communicate this beforehand, and we're saddened to hear how upset this made him feel during the session.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
Thank you again for your feedback!
Warm Regards
Kaisha
Signing in problems and resulting fines
There seems to be a problem with the signing in process because I'm regularly getting fined for activities I have actually attended. This is preventing me from registering for activities until I can get to the gym to resolve the issue.
25 maart 2026
Antwoord van Better - Heworth Leisure Centre
Hi Eva
Thanks so much for sharing your feedback with us
We're sorry to hear about the trouble you experienced.
When you have a booking and arrive at the centre, please scan in at the barriers using the "self-check-in "tab on the Better UK App to register your attendance for the activity. You should see the message "You're checked in" once you've scanned through, appear on your app.
Alternatively, you can check in with the concierge team, and they will update your booking to attended on the register.
If you enter through an open barrier or gate, your attendance won't be registered, which might lead to a "no-show penalty."
We hope this helps. Our friendly and dedicated team is always happy to assist you with any questions, so please feel free to call us anytime if this happens again.
Customer Services 0208 317 5000
Kind regards
Rachel
Fantastic swimming lesson team at Heworth…
The swimming lesson team at Heworth pool are absolutely fantastic. They really help the children to overcome fear of water , fear of classes without parents and build their confidence . Unfortunately The pool temperatures are far too cold for the children.
18 maart 2026
Antwoord van Better - Heworth Leisure Centre
Hi Lorraine
Thank you so much for your review.
We're absolutely thrilled to hear such kind words about the swimming teachers at Heworth, and we'll make sure to share your lovely feedback with them.
We will pass your comments on to the centre management regarding the pool temperature.
Thanks again for taking the time to share your thoughts.
Kind regards
Rachel
The gym is great and the baths too
The gym is great and the baths too. Staff are lovely and it is always impeccable clean. I donated one star because of the ridiculous rule that you can not phone the gym directly but have to go through head office. I actually think this is dangerous in cases of emergency when people have to contact people at the gym.
24 maart 2026
Antwoord van Better - Heworth Leisure Centre
Hello Mr Egdell
Thank you so much for your wonderful review
We're absolutely thrilled to hear that you're loving the facilities at Heworth Leisure Centre and that our staff have made such a positive impression on you.
We understand it might feel a bit unusual not to be able to call your local leisure centre directly, but our cheerful and dedicated customer service team is always here to help you anytime.
We hope you continue to enjoy your membership.
Kind regards
Rachel
Highly recommend swimming lessons
Booked by daughters swimming lessons a few days in advance. She had an amazing time an the trainers were fantastic. She had a medal and certificate and was thrilled.
10 november 2025
Antwoord van Better - Heworth Leisure Centre
Hello Evie,
Thank you very much for your comments and feedback.
We are delighted to know that your daughter is enjoying her lessons
Warm Regards
Feeling at ease
So helpful and I'm a new member so I was a bit nervous on my own but the staff were lovely and friendly I really enjoyed my swim and now I'm not nervous about going on my own
9 oktober 2025
Antwoord van Better - Heworth Leisure Centre
Hi Susan
Thank you for your review.
It's wonderful to hear that the staff at Heworth Leisure have been so supportive during your transition as a new member, and that you're now feeling confident using the swimming pool!
We hope you continue to enjoy using the facilities and thank you for choosing Better.
Kind Regards
Amir
Antwoord van Better - Heworth Leisure Centre
Hi Christina
Thank you for your review.
We are very pleased to see that the team have been able to assist with your enquiry and help efficiently.
If you have any further queries or questions, please let us know.
Kind Regards
Amir
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