I use the gym here. Standard and quality equipments, clean, minimal noice and great staff experience. Great value for money. If they can increase closing time to 10pm instead of 9pm to allow peo... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieShibdon Road, NE10 0PD Blaydon-on-Tyne, England, GB
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Lees wat reviewers zeggen
Booking is easy, staff are great and facilities more than suitable and are always clean. The only thing I would like to be imptoved is more availability for swimming in the evening after 7pm.
Bedrijf heeft geantwoord
Unfortunately due to lack of comunication my grandson aytended his 1st and last swimming lesson last week. He is autistic and doest like his face being splashed. I didnt get a chance to talk to the in... Toon meer
Bedrijf heeft geantwoord
After being diagnosed with osteoarthritis in the hip I decided to do aqua aerobics to see if it helped me any , and yes it does. I now am a member of Heworth and love it. I do 3 classes a week
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Shibdon Road, NE10 0PD, Blaydon-on-Tyne, England, Verenigd Koninkrijk
4,2
Goed
40 reviews
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Great experience at Better …
Great customer service when joining such helpful staff made joining easy and straightforward, great facilities at Heworth Leisure Centre immaculately clean, pool is fantastic and had a lovely induction experience at the gym with a gentleman my only criticism is the reception staff could be a little more friendly otherwise it would have been a five star from me
2 juli 2025
Antwoord van Better - Heworth Leisure Centre
Hi Ashley,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Heworth leisure centre.
We pride ourselves on providing excellent service and any feedback given would be much appriacted as this can help us to imporve our service to our customers.
We have also passed on your comments and feedback to the centre!
Warm Regards
Aaiasa
Better recently took over management of...
Better recently took over management of most gyms formerly ran by GoGateshead. They actively promote using their app which you can use to book classes and scan a qr code for access. While you can still get a physical card, you have to go to the front desk to be let into the gym. Previously with GoGateshead, you just got a member card which you swiped to let yourself in. I don't understand why the old card entry system was removed in place of an app, but I suspect Better use it to collect data on users- even if not it seems unnecessary to remove the old system of card swiping which should have been kept in my opinion.
Better also seemed preoccupied with plastering information boards all over the gyms about how they're such an amazing company, but gave the staff minimal training on how to use their systems, resulting in a fairly bumpy transition between management. The gyms themselves seem to be running just the same so far with some work being undertaken to improve the facilities going forward but I'm not a fan of these app-related upgrades which just seem like fancy tech for tech's sake rather than meaningful improvements to the gyms' infrastructure.
To be clear, I have zero issue with the gyms themselves or the staff who work there (it seems like they were given very little support), it's Better and their practices as a company who give me a bad impression.
28 april 2025
Antwoord van Better - Heworth Leisure Centre
Hi Sam,
Thank you for taking the time to share your detailed feedback following the transition from GoGateshead to Better. We appreciate your honesty and understand that changes in systems and operations can sometimes be frustrating, especially when familiar processes are replaced.
We’d like to clarify that the introduction of the Better UK app was aimed at streamlining access, improving user convenience, and offering more flexibility in managing bookings and memberships. That said, we fully understand that not everyone prefers digital solutions, and your point about the card-swiping system is well taken. Your comments will be passed on to the relevant teams to consider how we can better support all members, regardless of their preferred method of access.
We’re also sorry to hear that the transition felt bumpy and that our staff may not have received the level of support you — and they — expected. Our team members are incredibly important to us, and we're actively working to improve training and communication during transitions like this.
Your recognition of the staff and ongoing facility improvements is appreciated, and we’re glad to hear the gyms themselves continue to meet your expectations. We’re committed to making meaningful upgrades and ensuring that any changes truly enhance your experience.
Thank you again for your feedback — it helps us improve.
Kind regards,
Charmaine
Unfortunately the gym iam at is…
Unfortunately the gym iam at is overpacked with children from school over road so at 3 can never use much and it's a small gym to start with limits should be on place for how many come in and most of them mess about
29 april 2025
Antwoord van Better - Heworth Leisure Centre
Hi,
Thank you for your feedback. We’re sorry to hear that your experience during peak hours hasn’t met expectations. We understand how frustrating it can be when the gym feels overcrowded and equipment is hard to access. We’re currently reviewing our capacity management and will be looking into ways to improve the experience for all our members, including possibly adjusting peak-time access for younger visitors. Your input is really valuable, and we appreciate you bringing this to our attention.
Best regards,
Charmaine
Not suitable for my child
The swimming class was not at all tailored for my 3 year old. Expecting a year old to go up and down the pool using a pool noodle is absolutely ridiculous. It was his first lesson and he was took straight to the deep end with a lot more advanced, older children. And the lessons I booked were with a different teacher to who was there on Sunday. Not a great start.
27 april 2025
Antwoord van Better - Heworth Leisure Centre
Hi Laura,
Thank you for sharing your feedback. We're truly sorry to hear that your experience didn’t meet expectations. We understand how important it is for young children, especially those just starting out, to feel safe and supported in the water.
Our goal is always to create a welcoming and age-appropriate environment, and we clearly missed the mark in your case. We also apologise for the change in instructor without prior notice—that’s not the experience we aim to deliver.
We’d appreciate the opportunity to make this right and discuss how we can better support your child’s swimming journey. Please feel free to reach out to us directly at [your contact info] so we can look into this further.
Thank you again for your feedback—it helps us improve.
Warm regards,
Charmaine
Big Thankful
Just wanna say a big thanks to all the staff at Heworth Leisure Centre – you lot are brilliant! Always friendly, helpful, and the place is spot on every time I pop in. Really appreciate the effort you all put in. Keep it up!
Cheers,
Aram
Zema's Dad.
31 maart 2025
Antwoord van Better - Heworth Leisure Centre
Hi Aram,
Thank you so much for your awesome review!
We’re chuffed to hear that you enjoy your visits to Heworth Leisure Centre and that our team has made such a positive impression.
Your kind words mean a lot to the whole team.
Knowing our efforts are appreciated keeps us going.
Can’t wait to see you again soon!
Staff at Heworth Better were brilliant…
Staff at Heworth Better were brilliant special mention to Mark Lee Tanya ..what lovely patient people they are ..they helped everyone and nothing was too much of a problem ..thank you for all your.help
9 april 2025
Antwoord van Better - Heworth Leisure Centre
Hi Lynne,
Thank you so much for your kind words ,we’re absolutely delighted to hear that the team at Heworth Leisure Centre, especially Mark, Lee, and Tanya, have made such a positive impact on your fitness experience.
It’s wonderful to know that they’re helping our members feel valued and supported. We’re committed to making our facilities accessible to everyone, and it’s great to hear that our team is bringing that goal to life.
Thanks again for your lovely feedback , it really means a lot to us!
Warm regards,
Sarah H
I love the choice
I love the choice of fitness classes, gym workout or swimming, easy to book on the app and different choices of memberships with no contract to suit everyone. The staff are approachable, helpful and friendly.
8 april 2025
Antwoord van Better - Heworth Leisure Centre
Hi Meg,
Thank you so much for your kind words!
We're thrilled to hear that you're enjoying the variety of fitness options we offer, and that the app makes booking easy for you. It’s great to know our flexible memberships are hitting the mark too! We’ll be sure to pass your lovely feedback on to the team at the Hemsworth Leisure Centre—they’ll be delighted to hear it. Thanks again for being a part of our community!
Kind regards,
Charmaine
So far I haven’t excepted any problems…
So far I haven’t excepted any problems booking classes on the app - been no problems getting in or out of the Lesuite centre - only joined on 1st April loving the classes
1 april 2025
Antwoord van Better - Heworth Leisure Centre
Hi Helen,
Thank you so much for your positive feedback!
We're thrilled to hear that you've had a smooth experience booking classes and that you're enjoying the sessions at the Heworth Leisure Centre. If you ever need any assistance or have any suggestions, don't hesitate to reach out. We're here to help and hope you continue to have a great experience! 😊
Kind regards,
Charmaine
Change of provider
After concern about the handover from my previous provider the Better staff were amazingly helpful. I was having trouble setting up my account but a very patient, knowledgeable and helpful representative of Better guided me and checked my details and account. Well done Better.
2 april 2025
Antwoord van Better - Heworth Leisure Centre
Hi Linda,
Thank you so much for your kind words!
We're thrilled to hear that our team could help make your transition smooth and provide the support you needed during the mobilisation of the Gateshead Leisure Centres. We truly appreciate your feedback and are happy that our representative was able to assist you effectively. If you ever need anything else, don't hesitate to reach out. We're here to help!
Kind regards,
Charmaine
Very stressful
The transition from go Gateshead has been very stressful. Problems with app not syncing with my membership. I would like to say the staff who have been on site have been very helpful. Changing passwords etc to app up and running properly. I am concerned that I don't know my password though ( despite asking) as I will be unable to access benefit offers on the app 🤷🏼
1 april 2025
Antwoord van Better - Heworth Leisure Centre
Hi Christine,
Thank you for your feedback, and we’re sorry to hear about the difficulties you’ve experienced during the transition from Go Gateshead. We understand how frustrating technical issues can be, but we’re glad to hear that our staff have been able to assist you on-site with resetting passwords and getting the app working properly.
We completely understand your concern about not knowing your password, especially when it comes to accessing benefit offers. We’ll make sure to follow up on this matter to help resolve it for you as soon as possible. In the meantime, please don’t hesitate to reach out directly if you need further assistance.
We appreciate your patience as we work to improve your experience, and we’ll continue to do everything we can to make the transition smoother for you.
Kind regards,
Charmaine
Attended group cycling classes…
Attended group cycling classes yesterday and today. As I expected, there were queues due to the introduction of a new system. I find the App no problem at all to use. However, I experienced issues with the site WiFi which I couldn’t use the system until I turned off WiFi and used my mobile data instead. In view of this I requested and received a membership card as a backup.
The reliability of the site WiFi and reliable internet access is crucial to the smooth running of the system. P.s. the address of Geeorth Leisre Centre in the drop down box below is totally wrong!
2 april 2025
Antwoord van Better - Heworth Leisure Centre
Hi Colin,
Thank you for your feedback!
We're glad to hear you found the app easy to use, and we apologise for the WiFi issues you encountered. We understand how crucial reliable internet access is for the smooth running of the system, and we're looking into the WiFi situation to improve this for all our members. We appreciate you taking the extra step of requesting a membership card as a backup and will make sure to address your concerns. Also, thank you for pointing out the incorrect address—our team will look into that as soon as possible. We value your input and will continue working on enhancing your experience at the centre.
Looking forward to seeing you in class again soon!
Kind regards,
Charmaine
Don’t think you should have to book to…
Don’t think you should have to book to do a normal swim or pay if you can’t make a class you’ve booked , you may feel poorly unexpectedly within the 4 hour time slot that you get to cancel
1 april 2025
Antwoord van Better - Heworth Leisure Centre
Hi Judith,
Thank you for sharing your feedback.
We understand your concerns about having to book in advance for a regular swim and the cancellation policy for classes. We strive to provide the best experience for all our visitors and will take your thoughts into consideration as we continue to improve. We hope to make your future visits more enjoyable and appreciate your understanding!
Warm regards,
Charmaine
Antwoord van Better - Heworth Leisure Centre
Hi Rob,
Thank you for your feedback.
We are sorry to hear about your experience. We take your concerns seriously and will be looking into the handover process, organisation, and IT systems to identify areas for improvement. If you have specific suggestions or additional details you'd like to share, please feel free to reach out.
We're committed to enhancing our service and hope to provide a better experience in the future.
Kind regards,
Charmaine
Antwoord van Better - Heworth Leisure Centre
Hi Carol,
Thank you for your feedback!
We're so glad to hear that booking and attending classes has been easy for you. We strive to make the experience as seamless as possible.
Looking forward to seeing you in more classes!
Warm regards,
Charmaine
All the information transferred over…
All the information transferred over for gateshead hasn't pulled through and all my daughter information is in correct. Hopefully things get better as we move along and the information updates itself. Not a good start
2 april 2025
Antwoord van Better - Heworth Leisure Centre
Hi Rachael,
Thank you for sharing your feedback, and I’m really sorry to hear about the issues you’ve encountered with the change of provider.
We understand how frustrating this can be, especially when it involves important details. We’re actively working to resolve these issues, and we hope that things will improve as the system updates. Please feel free to reach out if you need any immediate assistance in the meantime, and we appreciate your patience as we work to get everything sorted.
Kind regards,
Charmaine
Terrible non of the menberships were…
Terrible non of the menberships were correct, with the take over of gateshead lc. Total shammbles.
Not good customer service
1 april 2025
Antwoord van Better - Heworth Leisure Centre
Hi Maureen,
Thank you for your feedback.
We’re really sorry to hear that you had a negative experience with us, especially regarding the memberships and the changes at Gateshead LC. We understand how frustrating this must be. Our goal is to provide a smooth and positive experience for all of our customers, and it’s clear we missed the mark with your visit.
We’d love the chance to make this right. Could you please reach out to our customer service team at customerservices@gll.org so we can look into the issue and assist you further?
Thank you for bringing this to our attention, and we hope to resolve things for you soon.
Best regards,
Charmaine
Air conditioning not working unbearably…
Air conditioning not working unbearably hot in gym before I even started exercising and had to leave after 20 minutes. Others were leaving too.
Has been broken for over a week and doesn’t seem to be working at all now.
Address of Heworth gym is wrong in your system - the postal address listed is for Blaydon Leisure centre. The gym I attended is Heworth Leisure centre, high lanes, Heworth, Gateshead, NE10 0PD
25 maart 2025
Antwoord van Better - Heworth Leisure Centre
Hi Joanne,
Thank you for taking the time to leave your feedback. We’re really sorry to hear about the issues you experienced with the air conditioning and the incorrect address listed. We understand how frustrating it must have been to work out in such uncomfortable conditions, and we’ll be sure to address the air conditioning once we start to operate the facilities on the 1st April.
Regarding the address, we sincerely apologise for the mistake and will update our system to reflect the correct information for Heworth Leisure Centre on the 1st April.
Thank you for your understanding.
Kind regards,
Charmaine
WentHew to the Gym in Heworth leisure…
Went to the Gym in Heworth leisure centre last night and the Air Con was off but being worked on as i went in
The temperature inside was about 80* so i was sweating straight away, not a problem if there had of been some paper towels in the dispensers or hygiene fluid to wipe the machines afterward, they were all empty!!
First time ive saw the dispensers with nothing in
But what concerned me more was the fact that the guys working on the A/C unit in the ceiling didnt have any barriers up round them and there gear was all over the floor, not very safe at all
Hope these are not signs of what we have to look forward too
25 maart 2025
Antwoord van Better - Heworth Leisure Centre
Hi W Taylor,
Thank you for sharing your feedback, and I'm really sorry to hear about your experience at Heworth Leisure Centre. We understand how uncomfortable it can be when the air conditioning isn't functioning properly, especially in a gym setting. We appreciate you bringing up the issue with the dispensers being empty as well—this is definitely something that should have been addressed before your visit, and is something we will look into once we start to operate the facilities on the 1st April.
Regarding the work on the A/C unit, your concerns about safety are valid, and we take them seriously. We will also look into making sure proper safety measures are in place for any maintenance work, and that the area is secure during such times.
We value your input and are committed to improving the gym experience. I hope you’ll consider giving us another chance once we take over the operation of this facility on the 1st April.
Kind regards,
Charmaine
I have been a gym member for a number…
I have been a gym member for a number of years and love Heworth. However the air-conditioning has been broken for some time. As spring is here the gym is becoming increasingly warm and uncomfortable. Address below is incorrect!
25 maart 2025
Antwoord van Better - Heworth Leisure Centre
Hi Russell,
Thank you for being a loyal member and for sharing your feedback with us! We’re glad to hear that you’ve enjoyed your time at Heworth. We apologise for the issues you’ve been experiencing with the air conditioning. We understand how important a comfortable environment is during your workouts, and we will look into this issue once we start to operate the facilities on the 1st April. We also appreciate you pointing out the address issue; we’ll make sure that gets updated once your details are on our system.
Thanks again for your patience and continued support! If you have any other concerns, feel free to reach out to us from 1st April onwards.
Kind regards,
Charmaine
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