Morning workouts at Hillingdon Sports are brilliant. The facility is consistently clean and well-prepared for the day. Big thanks to Sania and the rest of the team for always making eye contact, smili... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieGatting Way, UB8 1ES Uxbridge, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The reason for a 3 star is the food and drink section. The people behind the counter don’t look the most cleanest people to be working with food dirty hands & fingers nails. Dirty cups being given... Toon meer
Bedrijf heeft geantwoord
Hillington Sort Centre is more than just a gym is a massive complex and ever the fussiest members will find something for themself. Huge 50 meters swimming pool with working sauna and steam room, lo... Toon meer
Bedrijf heeft geantwoord
Hillingdon Lido “BETTER “ Real “Health” benefits! superior outdoor water 💦 Cool & Smooth Swims with calming Yoga 🧘🏽♀️ 🧘 beside !! Out side in the element s of clouds ., fresh-air ., breeze & even... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Gatting Way, UB8 1ES, Uxbridge, Verenigd Koninkrijk
4,2
Goed
163 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
excellent service .
excellent service .. jenny was very supportive and understanding .. very professional
21 april 2026
Antwoord van Better - Hillingdon Sport and Leisure Complex
Hi Sean
Thanks for your review.
We appreciate you awarding us 5 stars!
It is great to hear that you are enjoying the Hillingdon Sports and Leisure Complex and we look forward to welcoming you back soon!
Warm Regards
Rachel
I love to go and enjoy meeting…amazing experience
I love to go and enjoy meeting beautiful staff and other people
Life has been difficult but going to learn swimming and meeting people.
All is well with the facilities amazing.
13 april 2026
Antwoord van Better - Hillingdon Sport and Leisure Complex
Hi Sunita,
Thank you so much for your lovely feedback!
We’re really pleased to hear that you’re enjoying your visits to Hillingdon Sport and Leisure Complex.
It's amazing that you're making connections and finding swimming such a positive experience
We're thrilled to know our team and facilities are helping create a welcoming space where you can feel comfortable and supported.
We look forward to seeing you again soon!
Warm Regards,
Kaisha
All staff were very helpful and friendly
8 april 2026
Antwoord van Better - Hillingdon Sport and Leisure Complex
Hi Lee,
Thanks for your review.
We are so pleased to hear that the staff at Hillingdon Sport and Leisure Complex have been so helpful and friendly!
Warm Regards
Hazal
Good ,clean and easy assess
3 maart 2026
Antwoord van Better - Hillingdon Sport and Leisure Complex
Hi Sharanjit,
Thanks for your review.
We are so pleased to hear that you are enjoying Hillingdon Sport and Leisure Complex!
Warm Regards
Azaria
Antwoord van Better - Hillingdon Sport and Leisure Complex
Hello Rajan,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Excellent Customer Service
Aaiasa was a pleasure to speak with. Aaisa was warm and proactive. My mother and I are very grateful for her excellent customer service!
27 februari 2026
Review zonder uitnodiging
Antwoord van Better - Hillingdon Sport and Leisure Complex
Hi Claudia
Thank you four your review.
It is wonderful to see that Aaiasa has been able to provide excellent customer service and assist with your enquiry!
We will be sure to pass your feedback on and if you have any further questions, please let us know.
Kind Regards
Amir
Antwoord van Better - Hillingdon Sport and Leisure Complex
Hi Deepika
Thank you for your review.
We are very pleased to see that you are enjoying your experience at Hillingdon Sport and Leisure Complex, and it is great to know that the staff are creating a friendly atmosphere!
We hope this continues!
Kind Regards
Amir
Misleading on the website
Misleading on the website. I only wanted to have 1 gym session a week with my gf and said it would be one price and then got charged nearly £30. Told I’m not being refunded either. Should be called worst gyms
9 februari 2026
Antwoord van Better - Hillingdon Sport and Leisure Complex
Hi Gregory,
Thank you for sharing this with us!
We can see that you set up a Flex Concessionary monthly Membership with us on February 9th, 2026.
This enables you to book 1 free booking a month, and then you receive a discounted rate, similar to our Pay As You Go agreements, for any other Gym, swimming and Fitness classes bookings.
Please note that this information is visible before you register for the Membership, and you can select 'view details' on our Membership packages.
You can use the following link to locate this:
https://memberships.better.org.uk/centre/hillingdon-sports-leisure-centre
We understand that you used your free booking to attend a gym session on the day you registered; as a result, any additional bookings made after this would be charged at the discounted member rate.
We'd like to thank you for your feedback regarding this matter!
Warm Regards,
Kaisha
Best
Absolute steal!! I dont think you can find anything worth it in this area for that price! Service, people, ambience, staff, equipment, facilities you name it you have it!
3 december 2025
Antwoord van Better - Hillingdon Sport and Leisure Complex
Hi Naushad
Thank you for your review.
We are very pleased to see that you are having an all-round great experience at the Hillingdon Sport and Leisure Complex, and the membership prices work well for you!
It is also great to know that centre staff and members are enhancing your experience!
Kind Regards
Amir
Good centre with lots of facilities and…
Good centre with lots of facilities and fitness classes. Nice pool with good options for swim for fitness vs leisure swimming. The pool area could do with a deep clean as some of the pool tiles have dirty marks around the edge
6 februari 2026
Antwoord van Better - Hillingdon Sport and Leisure Complex
Hello SH,
Thank you for your comments and feedback.
We have taken note of your observations concerning the cleaning of the pool and will forward them to the centre manager for further review.
Kind regards
The gym is fine
The gym is fine. Too many teenagers just sitting around and car park can be to busy
4 februari 2026
Antwoord van Better - Hillingdon Sport and Leisure Complex
Hello Sandra,
Thank you for your comments and feedback.
I have passed on your comments to the centre manager to review.
Kind regards
So far I found easy access and helpful…
So far I found easy access and helpful staff and I believe leisure centre got everything what we needed.
1 februari 2026
Antwoord van Better - Hillingdon Sport and Leisure Complex
Hi Surya
Thank you for your review.
We are very pleased to see that you are enjoying your experience at Hillingdon Sport and Leisure Complex and that the staff have been able to assist with your enquiries!
We hope this continues!
Kind Regards
Amir
Antwoord van Better - Hillingdon Sport and Leisure Complex
Hello Marwan,
Thank you very much for your 5 -Star review.
Kind regards
Hillingdon sports and… leisure
I’m a member at Hillingdon sports and leisure complex, such an amazing club , staff and management are so amazing , so polite and friendly and always there to help , manager is the best , keeps the centre running so smoothly , attended 2 classes today fri 23rd jan , power pump and LBT with Rachael , she is amazing , such great classes , she is fun but works you so hard , 5 ⭐️, keep up the good work ⭐️⭐️⭐️⭐️⭐️
23 januari 2026
Review zonder uitnodiging
Antwoord van Better - Hillingdon Sport and Leisure Complex
Hi Bridget,
Thank you so much for taking the time to leave such a fantastic review!
We’re delighted to hear how much you’re enjoying Hillingdon Sports and Leisure Complex, and that the Centre Team has made such a positive impression.
We've been sure to pass on your kind words to the Centre.
It’s also great to know you're having fun at the Power Pump and LBT classes with Rachael, and have felt both challenged and supported.
Warm Regards,
Kaisha
I'm surprised by the complete ignorance…
I'm surprised by the complete ignorance of basic sauna hygiene rules. People entering the sauna should use towels to isolate their sweaty bodies (especially their feet) from the wooden benches, so that sweat doesn't remain on the benches. Failure to follow these rules carries a significant risk of transmitting skin diseases, bacteria, and viruses (especially herpes and various strains of HPV). I've been to many saunas in the civilized world, and these hygiene rules are practiced everywhere.
11 januari 2026
Antwoord van Better - Hillingdon Sport and Leisure Complex
Thank you for sharing your experience with us, Grzegorz,
We truly appreciate your feedback.
Please feel free to send an email to customerservices@gll.org if you wish your feedback to be escalated to the location for review.
Kind Regards
Hillingdon swimming pools
Swimming pools with some rubbish, some days not possible to book table tenis, poor schedule arrengments for the open pools.
30 december 2025
Antwoord van Better - Hillingdon Sport and Leisure Complex
Hi Alex
Thank you for your review.
We are sorry to hear about your experience at Hillingdon Sport and Leisure Complex.
If you need assistance booking, please feel free to contact our Customer Service Team. We will be happy to assist.
Kind Regards
Amir
Really good facilities and worth the…
Really good facilities and worth the money to join. The gym and gym changing rooms are new and well maintained. The staff is also very friendly. The swimming pool can do with updating but overall can't complain.
6 januari 2026
Antwoord van Better - Hillingdon Sport and Leisure Complex
Hi Mrs P
Thank you for your review.
We are very pleased to see that you are having a great experience at Hillingdon Sport and Leisure Complex, and you have had the opportunity to meet the centre staff!
It is also great to know that you are happy with the new refurbished centre, and we hope you reach your health and fitness goals with us.
Kind Regards
Amir
Antwoord van Better - Hillingdon Sport and Leisure Complex
Hi Ronald,
Thank you for your incredible feedback!
We’re really pleased to hear that you found our staff at the Hillingdon Sports and Leisure Complex so helpful, knowledgeable, and efficient.
We truly appreciate you taking the time to share your experience!
Warm Regards,
Kaisha
Facilities not all in working order.
Facilities not all in working order.
Steam room door broken,
Splash pool as many broken features,
Spin bikes need a clean and new foot straps,
Change cubicles have missing doors,
Lighting at the rear of building make it dangerous and unsafe.
27 december 2025
Antwoord van Better - Hillingdon Sport and Leisure Complex
Hi Neil
Thank you for your review.
We appreciate your feedback, and we are sorry to hear about the facilities at Hillingdon Sport and Leisure Complex.
We have passed your review on to the management team at the centre to look into, and we hope this will assist in resolving the issues you have raised.
Kind Regards
Amir
This centre is absolutely amazing
This centre is absolutely amazing, especially all the reception staff. Big shout out to Lewis and Owen, who are always so helpful. Would strongly recommend.
1 december 2025
Review zonder uitnodiging
Antwoord van Better - Hillingdon Sport and Leisure Complex
Thank you very much for finding the time to share this great feedback with us, Mikel.
We are very happy that Lewis and Owen have had such a positive impact on your visits!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.