Great gym with lots of investment over the past 2 years. Gym can get busy at times as it seems that the centre is a victim of it's own success but the pool and soft play are thoroughly enjoyed by my k... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieGuildford Road, KT22 9BL Leatherhead, England, GB
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Lees wat reviewers zeggen
Fairl easy to join on-line. Booking sessions nice and easy. Personally, I had a few issues booking whole system said menbership was 'pending'. But a quick chat at reception serms to have sorted tbing... Toon meer
Bedrijf heeft geantwoord
Does exactly what I want. Contactless entry, changing rooms are clean, pool is clean and not too busy. 1 thing has always bugged me, and that is that there is no route from the pool change area to the... Toon meer
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My blind 88 year old mum, who has swum at the Leatherhead leisure centre ( now operated by Better ) for the last 15 years has today been turned away at reception because she did not book on... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Guildford Road, KT22 9BL, Leatherhead, England, Verenigd Koninkrijk
4,6
Uitstekend
91 reviews
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the equipment in the gym is varied
the equipment in the gym is varied .
the stairs and changing rooms are very dirty .
there is not any air conditioning in the changing rooms
26 juni 2025
Antwoord van Better - Leatherhead Leisure Centre
Dear Miss K. Spooner,
Thank you so much for taking the time to share your feedback with us. We're very sorry to hear that our facilities did not provide the positive experience we aim to deliver.
Your comments have been forwarded to the Centre Team for their review and consideration.
We truly appreciate you bringing this to our attention, and we hope your next visit will be a much more positive one.
Kind regards,
Sarah H
Antwoord van Better - Leatherhead Leisure Centre
Hi Andrew,
Thank you so much for your kind words!
We are delighted to hear you found our staff informative and enthusiastic — we take pride in creating a welcoming and motivating environment. It's great to know you enjoyed the gym's ambience as well. We look forward to seeing you again soon and supporting you on your fitness journey!
Warm regards,
Charmaine
GREAT STAFF
On arrival receptionist was friendly happy to help
My induction was with Lewis who made me feel at ease and took on board what i was saying
He was polite knowledgable and helpful
2 juni 2025
Antwoord van Better - Leatherhead Leisure Centre
Hi Jenny,
Thank you so much for your kind words!
We’re delighted to hear that our receptionist made a great first impression and that Lewis provided a welcoming and helpful induction experience. It’s wonderful to know he was able to put you at ease and assist you effectively. We truly appreciate your feedback and look forward to continuing to support you!
Warm regards,
Charmaine
Better at Leatherhead with Darren Pope and team delivering improvements
Leatherhead Leisure Centre has improved enormously since Better took over.
A lot of improvements were necessary and obviously they can’t all be done at once, but the changes made have been welcomed with more in the pipeline.
The manager is a breath of fresh air. Very approachable, a good listener and keen to get things right for his customers.
I’m looking forward to the next programme of improvements.
Keep the good work coming Darren.
18 mei 2025
Review zonder uitnodiging
Antwoord van Better - Leatherhead Leisure Centre
Hi Chris
Thank you for your review.
We are delighted to hear that you've noticed and appreciated the improvements at Leatherhead Leisure Centre since Better took over. It’s great to know that the changes made so far are making a positive difference, and we’re excited about what’s still to come.
Your feedback will be passed on to Darren and the team to review, and we hope you continue to enjoy your experience with us.
Kind Regards
Amir
Good classes
Whilst I really have enjoyed my recent classes the instructors at both classes did not ask if anyone was new or if anyone has injuries etc that they needed to know about . One class that was supposed to be 45 minutes was 30.
23 april 2025
Antwoord van Better - Leatherhead Leisure Centre
Hi Collette,
Thank you so much for your feedback—we’re really glad to hear you’ve been enjoying your recent classes at the Leatherhead Leisure Centre! We also truly appreciate you bringing these concerns to our attention. It’s very important to us that every participant feels safe, supported, and informed during each session. We’ll make sure to remind our instructors to check in with new participants and ask about any injuries at the beginning of class. Regarding the shortened session, we apologise for the confusion and will look into what happened there to ensure consistency moving forward.
We hope to see you back again soon!
Kind regards,
Charmaine
Really enjoyed Caroline’s yoga today…
Really enjoyed Caroline’s yoga today and started my journey into gyming! Very nice gym - all new!
23 april 2025
Antwoord van Better - Leatherhead Leisure Centre
Hi Sally,
That’s awesome to hear! We’re so glad you enjoyed Caroline’s yoga class at the Leatherhead Leisure Centre and that you’re starting your gym journey with us. We hope you continue to have a great experience with the new equipment and classes. Keep up the great work! 💪✨
Kind regards,
Charmaine
Great teachers
Great teachers
Would like more classes in early afternoon 12-2 pmish and some classes v busy so hard to get into eg Yoga on a Monday morning so would love that teacher to be offered more classes
23 april 2025
Antwoord van Better - Leatherhead Leisure Centre
Hi Rachel,
Thank you so much for your kind words about our instructors at the Leatherhead Leisure Centre – we’ll be sure to pass that along to them! 😊 We really appreciate your feedback about class times and availability. We’re always looking for ways to improve the schedule, and your suggestion for more early afternoon classes and additional sessions with our popular yoga instructor is super helpful. Stay tuned – we’ll see what we can do! 💪🧘♀️
Warm regards,
Charmaine
Antwoord van Better - Leatherhead Leisure Centre
Hi Lily,
Thank you for your kind feedback!
We're thrilled to hear that you’ve enjoyed our facilities and found them to be clean and great value for money.
We strive to offer a high-quality experience, and it's wonderful to know we’ve met your expectations.
School children
There are a lot of school kids here, who seem to use the gym more as a social spot than an actual gym, which is very frustrating as the gym is usually packed at the time adults are using it i.e. after working hours.
26 februari 2025
Antwoord van Better - Leatherhead Leisure Centre
Hi Lucy,
Thank you for sharing your feedback.
We understand how frustrating it can be when the gym feels crowded, especially during peak hours. We're working to find ways to ensure that all members, both adults and younger users, can have a positive and effective experience. In the meantime, we appreciate your patience and encourage you to share any suggestions you may have to improve the overall atmosphere for everyone.
Your experience is important to us, and we're always looking for ways to improve!
Kind regards,
Charmaine
Antwoord van Better - Leatherhead Leisure Centre
Hi Elizabeth,
Thank you so much for your kind words! We genuinely appreciate you taking the time to share your thoughts with us. It brings us so much joy to know that our staff was able to make a positive impression during your experience.
We are committed to providing exceptional service, and your feedback reassures us that we’re on the right track. Your support means the world to us, and we’re grateful for the trust you place in our team.
If there’s anything more we can do to enhance your experience or any additional feedback you’d like to share, please don’t hesitate to reach out. We’re always here to help!
Warm regards,
Charmaine
Thumbs up!
Massivily impressed with the new improved facilities.
Gym equipment is high end with plenty of choice and units available. The outdoor balcony where to exercise in the open air is a nice addition to the above.
Clean and tidy and good price compared to other clubs in the area.
21 februari 2025
Antwoord van Better - Leatherhead Leisure Centre
Hi Vanessa,
Thank you so much for your positive feedback!
We are delighted to hear that you're impressed with our new and improved facilities. It's great to know you’re enjoying the variety of gym equipment, the outdoor balcony, and the overall cleanliness. We work hard to offer great value for our members, so we're glad to hear it’s making a difference for you.
Thanks again for your kind words – we can’t wait to welcome you back!
Warm regards,
Charmaine
Very Good Customer Service
Each time I’ve needed to phone BETTER they’ve been helpful, polite and professional. The latest phone call was the same. I recommend them.
17 februari 2025
Review zonder uitnodiging
Antwoord van Better - Leatherhead Leisure Centre
Good Afternoon Gillian,
Thank you so much for your kind words!
We're thrilled to hear that our team has consistently provided you with helpful, polite, and professional service. Your recommendation means a lot to us, and we’ll continue striving to maintain that high standard. If you ever need assistance again, don’t hesitate to reach out!
Kind regards,
Charmaine
I applied for a refund for monthly…
I applied for a refund for monthly membership, due to the health suite facilities being closed for 6 weeks. The refund has been granted within the stated 14 days and without problems. I thought this was really good service and look forward to renewing the membership in the coming months. I would just add I don't know why Leatherhead Leisure Centre chose to refurb the sauna during winter. I think that is when it is most popular.
18 februari 2025
Antwoord van Better - Leatherhead Leisure Centre
Good Afternoon Tim,
Thank you for sharing your feedback!
We're glad to hear that your refund was processed smoothly and that you’re happy with our service. We truly appreciate your understanding and patience. We also value your input regarding the timing of the sauna refurbishment, and we’ll take it into consideration as we continue to improve our facilities. We look forward to welcoming you back to the Leatherhead Leisure Centre when you’re ready to renew your membership!
Warm regards,
Charmaine
Excellent Facilities
So clean and welcoming with trained staff to assist you in all of your classes. I really enjoyed my visits.
6 februari 2025
Review zonder uitnodiging
Antwoord van Better - Leatherhead Leisure Centre
Hi Nigel,
Thanks for your review.
We are so pleased to hear that Leatherhead is such a welcoming centre and that the staff are so helpful!
Warm Regards
Hazal
Great facilities
Great facilities, especially since the new gym refurb. :)
1 januari 2025
Review zonder uitnodiging
Antwoord van Better - Leatherhead Leisure Centre
Hi Alexandra,
Thanks for your review.
We are very happy to hear you are so pleased with the refurbishment at Leatherhead!
Warm Regards
Hazal
Leatherhead Leisure Centre
This gym has had a total refurbishment and now looks immaculate. Brand new state of the art equipment wonderfully laid out. They have also refurbished their studios and the floors are perfect for classes of all kinds and the air conditioning works very well.
I saw people of all age groups enjoying their gym experience and this gym is a credit to the community. It was comforting to see the enthusiasm of all staff members and I also witnessed Senior Management getting their sleeves rolled up helping gym members and staff deliver an excellent service. I now use this gym as my preferred go to gym and highly recommend it.
22 januari 2025
Review zonder uitnodiging
Antwoord van Better - Leatherhead Leisure Centre
Hi David,
Thanks for your review.
We are so happy to hear that you have recognised all of the hard work we have put into the refurbishment of Leatherhead and the the staff have been so helpful!
Warm Regards
Hazal
Fabulous new gym and lovely staff
Fabulous new gym and lovely staff. What’s not to like.
6 februari 2025
Review zonder uitnodiging
Antwoord van Better - Leatherhead Leisure Centre
Hi Rosemary,
Thanks for your review.
We are so pleased to hear you are enjoying Leatherhead and that the staff are so lovely!
Warm Regards
Hazal
New gym has recently been installed and…
New gym has recently been installed and has the latest new technology. So much better than the previous leisure operator. Well done GLL/Better. Also new studios are round the corner and they look amazing. So excited to see what happens in the future.
6 februari 2025
Review zonder uitnodiging
Antwoord van Better - Leatherhead Leisure Centre
Hi Atlanta,
Thanks for your review.
We are happy to hear how impressed you are with all the refurbishments at Leatherhead!
Warm Regards
Hazal
Antwoord van Better - Leatherhead Leisure Centre
Hi Mulu
Thank you for your review,
This is wonderful to see! Please feel free to contact the center staff or the Customer Service Team if you have any further enquiries.
Kind Regards
Amir
Facilities are great unfortunately the…
Facilities are great unfortunately the customer service has been appalling. Not at all impressed with some of the team members
11 januari 2025
Antwoord van Better - Leatherhead Leisure Centre
Hi Tammy,
Thanks for your review.
We are disappointed to hear that you have not had the best customer experience and have emailed you so we can gather some more information and hopefully resolve any outstanding issues.
Warm Regards
Hazal
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