Great gym with lots of investment over the past 2 years. Gym can get busy at times as it seems that the centre is a victim of it's own success but the pool and soft play are thoroughly enjoyed by my k... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieGuildford Road, KT22 9BL Leatherhead, England, GB
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Lees wat reviewers zeggen
Fairl easy to join on-line. Booking sessions nice and easy. Personally, I had a few issues booking whole system said menbership was 'pending'. But a quick chat at reception serms to have sorted tbing... Toon meer
Bedrijf heeft geantwoord
Does exactly what I want. Contactless entry, changing rooms are clean, pool is clean and not too busy. 1 thing has always bugged me, and that is that there is no route from the pool change area to the... Toon meer
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My blind 88 year old mum, who has swum at the Leatherhead leisure centre ( now operated by Better ) for the last 15 years has today been turned away at reception because she did not book on... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Guildford Road, KT22 9BL, Leatherhead, England, Verenigd Koninkrijk
4,6
Uitstekend
91 reviews
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Welcome experience
Sue on the reception desk welcomed me as a newcomer to the gym and helped me to find everything I needed. She was friendly, courteous and professional.
15 januari 2025
Antwoord van Better - Leatherhead Leisure Centre
Subject: Thank You for Your Feedback!
Good Afternoon Bob & Sheila,
Thank you so much for taking the time to share your thoughts with us.
We are absolutely thrilled to hear that you are enjoying your membership at the Leatherhead Leisure Centre. It's wonderful to know that our team has made a positive impression on you with their friendly and professional demeanour. We pride ourselves on providing excellent customer service, and your feedback reinforces our commitment to creating a welcoming environment for all of our members.
If there’s anything more we can do to enhance your experience or if you have additional suggestions, please don’t hesitate to reach out. We look forward to continuing to serve you and making your visits enjoyable.
Best regards,
Charmaine
The key to your success is the internet…
The key to your success is the internet navigation. Do the links work? Are the instructions clear and unambiguous. On the whole pretty good. Well done. I navigated through it without a problem. Your verification process (reviewing my Driving license) was within 48 hours - any longer would not have been good.
4 december 2024
Antwoord van Better - Leatherhead Leisure Centre
Hi Brian
Thank you for your review,
We are delighted that you have successfully navigated our website and accessed the various options available. Additionally, we have an app available that can be used similarly to the website, along with even more features!
We are also pleased to see that your eligibility document was approved promptly and hope you enjoy your experience at our Leatherhead Leisure Centre
Kind Regards
Amir
Good website and easy to use
Good website and easy to use. Gym is reasonably well provided given the current major refurbishment of the main gym location.
26 november 2024
Antwoord van Better - Leatherhead Leisure Centre
Hi Gerard,
Thanks for your review.
We are delighted to hear that you are so impressed by the website and our Leatherhead branch!
Warm Regards
Hazal
Antwoord van Better - Leatherhead Leisure Centre
Hi Lisa,
Thanks for your review.
We are so pleased to hear you are enjoying Leatherhead Leisure Centre!
Warm Regards
Hazal
Very pleased.
Easy to sign up.....price of monthly pass reasonable.....and I joined just in time for the new gym, which is really good. Great machines and lots of them.
20 november 2024
Antwoord van Better - Leatherhead Leisure Centre
Good Morning Noel,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you are enjoying your membership at the newly refurbished Leatherhead Leisure Centre! It’s wonderful to know that the updates we’ve made to the facilities are positively impacting your experience. We aim to create an inviting and enjoyable environment for all our members.
We’re also pleased to hear that you found the sign-up process straightforward. Our goal is to ensure that everyone can easily join and start enjoying all the amenities we offer right away. Additionally, we're glad you feel that the membership fees are reasonable—providing great value for the fitness and leisure options available to our members is something we truly prioritize.
Thank you once again for your feedback, and we look forward to seeing you at the centre!
Best regards,
Charmaine
Leatherhead leisure centre
Leatherhead leisure centre comes highly recommended. Yes it has a new gym but it's more than that. The fitness staff are so friendly, caring and know how to set a challenge at the right level. The regulars at Leatherhead leisure centre have become genuine friends of mine and it brightens my day each time we catch up.
19 november 2024
Review zonder uitnodiging
Antwoord van Better - Leatherhead Leisure Centre
Hi Charlotte,
Thanks for your review.
We are so pleased that you are enjoying Leatherhead and that the staff and fellow customers are so friendly.
Warm Regards
Hazal
Huge improvement from Fusion
Huge improvement from Fusion. Staff are very friendly, especially Abigail at the front desk who even remembers my partner Tessa and my names, and hence we are personally greeted at each visit.
24 oktober 2024
Review zonder uitnodiging
Antwoord van Better - Leatherhead Leisure Centre
Hi Mr Thomson,
Thanks for your review.
We are delighted to hear that you are impressed with Betters improvements at Leatherhead and that the staff greet you so warmly and personally!
Warm regards
Hazal
Easy to use.
16 oktober 2024
Antwoord van Better - Leatherhead Leisure Centre
Hi Nikki
Thank you for your review.
This is great to see!
We hope you enjoy your time at our Leatherhead Leisure Centre and thank you for choosing Better.
Kind Regards
Amir
Spectacular gym on the way!
I did voice my frustration and dissapointment with the condition of mostly the gym in a review last week. Following this I hade a nose around, and behind bars and barriers can see something spectacular taking shape! It is a pitty that members and the public cannot see what is happening. If they(Better) deliver on the promises, this complex will house the best gym in Surrey! I will give credit when it is due, the outline of new gym looks spectacular!! It's my true observation and looking forward to opening day!! I'm eating humble pie!
12 oktober 2024
Review zonder uitnodiging
Antwoord van Better - Leatherhead Leisure Centre
Dear Martin,
We greatly appreciate your feedback.
We are pleased to learn of your anticipation for the upcoming refurbishment at the Leatherhead Leisure Centre. As the new operators of the Mole Valley leisure facilities, we have commenced the process of gradually renovating the facilities requiring updates. Our aim is to ensure that our patrons can comfortably enjoy the facilities and activities we provide.
Thank you for your lovely feedback.
Warm regards,
Charmaine
Antwoord van Better - Leatherhead Leisure Centre
Hi Matthew,
Thanks for your review.
Our Leatherhead branch is currently undergoing a major refurbishment including the gym, so please bear with us whilst we complete the works and we are sure you will be impressed with the updates we are completing.
Warm Regards
Hazal
Urgent concerns regarding Gym condition
The condition of the gym has reached a dangerous and completely unacceptable state. One of the running machines has been broken for months, with its electronic parts exposed, posing a serious risk. It’s shocking—literally—that this machine is still in use, as touching even sweaty it could result in electric shocks. This is an immediate safety hazard, yet there seems to be no urgency to fix or even cordon off the machine. What’s even more concerning is that late in the afternoon, many children from the nearby schools use the gym. It’s only a matter of time before someone, especially a child, gets seriously hurt or even electrocuted. How is this being allowed to happen in a facility where safety should be the top priority?
Currently, three machines are out of order, and this isn’t just a one-time issue—two of them break down almost every second week. It’s clear these machines are in desperate need of replacement, yet nothing seems to be done about it. Temporary fixes are no longer enough, and the constant breakdowns are severely limiting members' ability to work out properly.
This constant cycle of repairs and malfunctions shows a total lack of long-term maintenance planning. Members pay for a functional gym, not one where equipment is constantly broken or unusable. The need for immediate replacement of these machines is urgent—anything less would be unacceptable.
On top of that, the overall lack of maintenance and cleanliness is unacceptable. Currenttly, the gym is consistently filthy, with machines left unsanitized and floors covered in dirt. The disregard for basic hygiene is bad enough, but when you add the risk of serious injury from broken equipment, it’s clear that the management has completely failed its members.
This level of negligence is beyond frustrating—it’s downright reckless. If something isn’t done immediately, the gym is a serious accident waiting to happen.
30 september 2024
Review zonder uitnodiging
Antwoord van Better - Leatherhead Leisure Centre
Good Morning Zahid,
Thank you for your review.
We are aware that you have also emailed us in regards to the above review and this has been escalated to the centre management team for their attention. A member of the team will respond directly back to your concerns via email in due course.
Please accept our sincere apologies for the inconvenience caused during this time.
Kind regards,
Charmaine
Renewing gym membership
I had a problem renewing my gym membership, as Better had taken over from the previous company.
I rang Customer Services and was immediately able to speak to someone, who understood the problem. It involved an exchange of emails, which were responded to promptly, and the problem was resolved the same morning.
It was a pleasant surprise. Couldn't ask for more, so well done.
12 september 2024
Review zonder uitnodiging
Antwoord van Better - Leatherhead Leisure Centre
Good Morning Mrs Criswick,
Thank you for your lovely review.
We are thrilled to hear that a member of our team was able to assist you with your membership query and resolve this to your satisfaction in a prompt and professional manner. We pride ourselves on our Customer Service excellence so we are very happy to hear that this was the service you received when you contacted us for support. I hope you are now able to continue with your membership at the Leatherhead Leisure Centre.
Thank you for being a part of our community.
Kind regards,
Charmaine
Attention to maintenance
I had been a few days before and one of my favourite machines wasn’t working very well. When I returned yesterday it was working perfectly which gave me confidence in the maintenance and management of the equipment.
27 augustus 2024
Antwoord van Better - Leatherhead Leisure Centre
Good Morning N,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the Leatherhead Leisure Centre. We are also happy to hear that the equipment in the Gym is well-maintained and repaired in a timely manner. We hope you continue to enjoy your membership at this facility and take advantage of the great activities they have available.
Thank you for being a part of our community.
Kind regards,
Charmaine
Staff at leatherhead very helpful as a…
Staff at leatherhead very helpful as a disabled person I asked many questions the girl behind the desk helped he get my membership even helped me with the app explaining how to book classes ect her name was shamika I left feeling hopefully for my fitness journey instead of stressed thank you shamika
4 augustus 2024
Review zonder uitnodiging
Antwoord van Better - Leatherhead Leisure Centre
Hi Bekki,
Thanks for your review.
We are so delighted to hear that our centre team were so helpful and that you have become a Better member!
Warm Regards
Hazal
Antwoord van Better - Leatherhead Leisure Centre
Dear Lola,
We greatly appreciate your feedback.
We are pleased to learn of your positive experience regarding your membership at the Leatherhead Leisure Centre, particularly the warm and friendly demeanor of our staff. Additionally, we are glad that you found our website user-friendly, which facilitated a smooth membership enrollment process. We trust that you will continue to derive satisfaction from your membership with us.
Sincerely,
Charmaine
Swimming,staff are very friendly and…
Swimming,staff are very friendly and helpful the only thing was couple of children was throwing a ball around in the pool nearly hit me part from that it's ok. It took a lot for me to get my husband to come swimming
12 augustus 2024
Antwoord van Better - Leatherhead Leisure Centre
Hi Susan,
Thank you for your review.
We are delighted that you and your husband are enjoying using Leatherhead and hope you continue to come swimming!
Warm Regards
Hazal
Antwoord van Better - Leatherhead Leisure Centre
Hi Andrew
Thank you for your review
It's great to see that you're enjoying the facilities at our Leatherhead Leisure Centre.
We hope you continue to enjoy your time with Better.
Kind Regards
Amir
We arrived to be told that my son…
We arrived to be told that my son couldn't have two lessons in a day. The manager then told us a month later that we could. I am still waiting for a refund and have been offered a voucher of half the amount which I don't want.
30 juni 2024
Antwoord van Better - Leatherhead Leisure Centre
Good Afternoon Luke,
I acknowledge receipt of your review and would like to extend my apologies for the misinformation provided to you at the centre regarding your child's swimming lessons. I have verified that your child is permitted to have two lessons in a day if necessary, and I regret any confusion this may have caused.
Upon reviewing your child's membership, I have noted the cancellation, and I assure you that the full fees will be reimbursed to you. In order to facilitate the refund process, I kindly request that you complete a refund form to provide us with the necessary bank details for the reimbursement. The link to the form is below.
https://www.better.org.uk/refund-request
Hope this helps.
Charmaine
I love the junior gym but…
I love the junior gym but the only downside is that there is no one to help out with anything, they are all busy doing something else when they could come and check the gym
11 juli 2024
Antwoord van Better - Leatherhead Leisure Centre
Dear Lkibstinosh,
We appreciate your feedback and want to express our gratitude for taking the time to share your thoughts.
It is with great pleasure that we learn of your positive experience at the Leatherhead Leisure Centre's gym. On the other hand, we are disheartened to hear about the lack of visibility of our Fitness Team during your sessions. Rest assured, we will relay your comments to the center manager to address and ensure the presence of a member of the Fitness Team during Junior Gym sessions going forward.
Thank you for bringing this matter to our attention.
Sincerely,
Charmaine
Antwoord van Better - Leatherhead Leisure Centre
Hi Layla
Thank you for your review.
It is great to see you find it very easy to book through the App.
We hope you enjoy your bookings and the time spent at our centre!
Kind Regards
Amir
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