Very friendly staff, main pool has a huge window so a lovely view of outdoors. Generally a really friendly place to go and swim. It's a tiny bit grubby if you go straight after the school swim in th... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie1 Lawton Road, EN4 9BS Barnet, GB
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Lees wat reviewers zeggen
Induction sessions with Ken gave me a great platform to start my fitness program. The New Barnet centre is clean and well laid out. I’ve been multiple times and used the air conditioned gym & pool.... Toon meer
Bedrijf heeft geantwoord
There is no enough machinary in the gym ,only a few are there ,i felt its not worth for the 55£ and there is no option of selecting only gym ,its better to have a option of only gym access..but the st... Toon meer
Bedrijf heeft geantwoord
I really like your service, the temperature of water is very good, and the water is clean, not a lot of people very comfort to swim there
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
1 Lawton Road, EN4 9BS, Barnet, Verenigd Koninkrijk
4,1
Goed
112 reviews
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Staff are friendly and helpful
Staff are friendly and helpful. I like the location of the gym, by the park nice views, coffee is good, cafe staff always pleasant.
The gym facilities, swimming pool and classes are good. It's very convenient having a library in the same building also.
27 november 2025
Antwoord van Better - New Barnet Leisure Centre
Thank you for your lovely feedback, Bernadette!
We’re so glad you’re enjoying the friendly staff, great views, café, and our gym, pool, and classes.
We really appreciate you taking the time to share your experience!
Kind Regards
Antwoord van Better - New Barnet Leisure Centre
Hi Dr Wei
Thank you for your review.
We are pleased to see that you like the facilities at New Barnet Leisure Centre and that the staff have been able to help with your enquiries.
Thank you for choosing Better!
Kind Regards
Amir
Kind and patient
The lady who works at the reception is very kind and patient. The swimming instructors are very kind and have a great connection with the children.
6 november 2025
Antwoord van Better - New Barnet Leisure Centre
Hello Marjan,
Thank you for your comments and Feedback.
Kind Regards
A very friendly reception
A very friendly reception, good interview with the Fitness personnel and very nice facilities
4 november 2025
Antwoord van Better - New Barnet Leisure Centre
Hello Carol,
Thank you for your comments and feedback.
Kind Regards
Excellent customer service
30 oktober 2025
Antwoord van Better - New Barnet Leisure Centre
Hello Mohammad,
Thank you for your comments and feedback.
Kind Regards
Long wait times for machines
Great gym, good equipment, but members linger far too long on the machines and, compared to Islington Better Gym it takes much longer to put in a full workout
5 november 2025
Antwoord van Better - New Barnet Leisure Centre
Hello Jonbake,
Thank you for your feedback, and comments.
Kind Regards.
I booked a yoga class
I booked a yoga class. I’ve been doing yoga for a long time at another gym but decided to swop gyms to better gym. Another instructor was filling in for an instructor but the class really wasn’t up to scratch. The yoga class was awful. It didn’t flow. She kept on stopping and talking instead of getting on with it. She didn’t seem very professional at all. It’s all about being pushed and motivated but she didn’t do this.
30 september 2025
Antwoord van Better - New Barnet Leisure Centre
Hi Angela,
Thank you for sharing your feedback. We are truly sorry to hear that you did not enjoy your class and have passed on your feedback to the centre.
Kind regards,
Hazal
Your staff are kind and friendly…
Your staff are kind and friendly specially those who work in reception and the place is super clean just if possible have music louder would be great.
24 september 2025
Antwoord van Better - New Barnet Leisure Centre
Hi Elaheh
Thank you for your review.
It is great to see the staff at New Barnet Leisure Centre receiving a great review, and it is also great to know they are taking care of the facilities!
We have passed your feedback on and hope you continue to enjoy your experience with Better.
Kind Regards
Amir
Really nice centre
Really nice centre, good mix of classes to choose from. Really glad I joined.
24 september 2025
Antwoord van Better - New Barnet Leisure Centre
Hi,
Thanks for your review.
We are so pleased to hear that you are enjoying New Barnet Leisure Centre!
Warm Regards
Hazal
Lovely clean well run sports centres
Lovely clean well run sports centres. Helpful staff and great classes.
17 september 2025
Antwoord van Better - New Barnet Leisure Centre
Hi Kate
Thank you for your review.
We are very pleased to see you are enjoying your experience at the New Barnet Leisure Centre, and the team is taking great care of the facilities.
We hope your experience continues, and thank you for choosing Better!
Kind Regards
Amir
Super helpful employee Karsi at the…
Super helpful employee Karsi at the desk helped me transfer my pay as you go membership to pay monthly.
16 augustus 2025
Antwoord van Better - New Barnet Leisure Centre
Hi Peter,
Thank you so much for your kind words!
We are delighted to hear that Karsi was able to assist you smoothly with transferring your membership. We'll be sure to pass along your appreciation to them. If you need anything else, we're always here to help! 😊
Warm regards,
Charmaine
Appropriate and sympathetic advice
Billy sympathetically introduced me to a set of exercises appropriate for my abilities and my time of life which I've enjoyed doing.
9 juli 2025
Antwoord van Better - New Barnet Leisure Centre
Hi Huw
Thank you for your review.
We are delighted to hear that Billy has successfully tailored a training plan that meets your personal needs, and we hope you find great enjoyment in utilising this plan during your gym sessions with us!
We hope you enjoy using the other facilities at the New Barnet Leisure Centre, and thank you for choosing Better.
Kind Regards
Amir
Antwoord van Better - New Barnet Leisure Centre
Hi Amy,
Thank you very much for your thoughtful message!
We’re thrilled to hear that you had a wonderful experience with our warm and welcoming staff, as well as the sparkling cleanliness of our pool at the New Barnet Leisure Centre. Your kind feedback means a lot to us! We eagerly anticipate the opportunity to welcome you back for another enjoyable visit soon!
Kind regards,
Charmaine
It is regularly adding different…
It is regularly adding different exercise machines. The staff are helpful.
26 juli 2025
Antwoord van Better - New Barnet Leisure Centre
Hi Debbie,
Thank you for your positive feedback!
We’re glad to hear you appreciate the variety of exercise machines and our helpful staff at the New Barnet Leisure Centre. We’re always striving to improve your experience, so please don’t hesitate to let us know if there’s anything else we can do for you!
Kind regards,
Charmaine
Outstanding facilities in a gorgeous setting.
Staff, especially Lindsey and everyone in general are friendly, helpful and always hardworking and approachable.
It also helps that the location is beautiful.
30 juli 2025
Antwoord van Better - New Barnet Leisure Centre
Hi Mark,
Thank you so much for your kind words!
We’re thrilled to hear that Lindsey and the entire team at the New Barnet Leisure Centre made such a positive impression. We’re proud of our staff’s dedication and are glad you enjoyed the beautiful location as well. Looking forward to welcoming you back soon!
Warm regards,
Charmaine
A member of New Barnet Leisure Centre
A member of New Barnet Leisure Centre, I really enjoy coming here, whether for the swimming pool, the gym or classes. The staff are unfailingly friendly and helpful and the "feng shui" must be good because there's a generally good vibe here. I recently asked to freeze my membership while recovering from surgery. Both the freeze and my subsequent request to end the freeze were dealt with promptly and efficiently.
19 juli 2025
Review zonder uitnodiging
Antwoord van Better - New Barnet Leisure Centre
Hello Marsha,
Thank you very much for your comment and feedback.
I will pass on your feedback to the centre.
Kind Regards
A Wonderful Experience with a Kind Team and a Clean Environment
I’m truly happy to have joined your center. Above all, I’d like to thank your kind and friendly staff—Mr. Mehdi, Mr. Jack, and Ken—for all the help and support they gave me. I also really appreciate how clean and well-maintained the place is. Everything was excellent for me.
17 juli 2025
Antwoord van Better - New Barnet Leisure Centre
Good Evening Customer,
Thank you so much for your kind words!
We’re truly delighted to hear that you’ve had such a positive experience at the New Barnet Leisure Centre. Mehdi, Jack, and Ken will be especially happy to know their support made a difference. We also appreciate your recognition of our efforts to maintain a clean and welcoming environment. Your satisfaction means a lot to us, and we’re grateful to have you as part of our community!
Kind regards,
Charmaine
Antwoord van Better - New Barnet Leisure Centre
Hi Daniel,
Thank you for your kind words!
We're glad you enjoyed the swimming pool at the New Barnet Leisure Centre. We look forward to welcoming you back again soon!
Kind regards,
Charmaine
Not many classes, everything fully booked...
I was few months now at Better in Southgate which I was satisfied with and chose it mainly because of the Sauna but as I live next to the New Barnet one I decided to change and try this one instead. I am not pleased I must say. The treadmill is not as new as the Southgate ones and doesn't have all the routines and courses I used to do which were amazing. I can't seem to be able to book myself for classes even one week in advance, nearly everything gets booked up the moment the classes are live to book. I am a busy mum and I can only attend this gym twice a week and if I can't ever attend a class then it is completely pointless going here.they have way less classes than the Southgate one and not many spaces to book are left. I find this unfair as I pay more money per month now and don't have access to the same stuff I used to have. You have to increase your classes or workout something as I am on 4 waiting lists atm and still can't get anything even when I get the email of a free space. Everything's gone within seconds. Very disappointed
28 mei 2025
Antwoord van Better - New Barnet Leisure Centre
Hi Illona,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that your experience at Better New Barnet hasn’t met your expectations, especially after being satisfied with our Southgate location.
We understand how important features like updated equipment and accessible class bookings are, especially when your time is limited. It’s frustrating to feel like you're not getting the value you expect, particularly when you're paying more and have fewer options available. Please know that your concerns about the treadmill variety, class availability, and booking system are being taken seriously.
We're actively reviewing our class schedules and capacity to better meet demand and appreciate your suggestion to increase class offerings. Your feedback is invaluable as we continue to improve our services.
Thank you again for your honesty, and we hope we can make your experience at New Barnet a much better one moving forward.
Warm regards,
Charmaine
New Barnet Leisure centre - bad managment, ageist and unresponsive
Since lockdown , aqua aerobics classes are very popular. Demand is 3 times bigger than capacity. Only 2 classess per week. being able to book is impossible- website crashes every time class becomes available for booking. It's mostly women over 60 who use this class. We have asked and asked and requested to increase nb of classes or at least capacity nbrs per class. 2 weeks ago capacity has been reduced. We were told swimmers - schools take priority. Managment is totally unresponsive to our pleading and our needs. In spite of advertising how much "better" cares for community's mental and physically wellbeing. Elderly are overlooked and not heard at all. Same comes to lane swimming, mornings are reserved for schools . Only before 8 am and after 1:30pm lane swimming is available. Not considerate to those who work afternoons and evenings. 90% of staff are really good with exception of 2 guys whom I had bad expierience with. It is an ageist attitude to members - example. : Often - before aqua class, there will be major cleaning taking place in changing rooms - spaghetti junction of cables on the floor + big water hoovers and hoses. Aqua class is attended by elderly women- in their 70ies, 80ies and with impaired walking- using walking sticks and crutches. This is "accident waiting to happen " hazard. I myself talked to staff about how dangerous that is, only to be dismissed with no regard to concern I was trying to raise.
I don't know why aqua classes cannot be increased. Copthall leisure centre has aqua aerobics class every day, 2 classes some days. It is very disappointing and frustrating and it does not match "better's" manifesto.
1 mei 2025
Antwoord van Better - New Barnet Leisure Centre
Hi Alicia,
Thanks for your review.
We are disappointed to hear that you are unhappy with the class programme at New Barnet.
We always want to provide as many classes as possible but it isn't always possible to add classes, due to factors like; programme of the centre, staff who are trained for that particular class, staff availability etc.
We appreciate your feedback and have passed this to the centre so they can see if this is possible.
Warm Regards
Hazal
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