Very friendly staff, main pool has a huge window so a lovely view of outdoors. Generally a really friendly place to go and swim. It's a tiny bit grubby if you go straight after the school swim in th... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie1 Lawton Road, EN4 9BS Barnet, GB
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Lees wat reviewers zeggen
Induction sessions with Ken gave me a great platform to start my fitness program. The New Barnet centre is clean and well laid out. I’ve been multiple times and used the air conditioned gym & pool.... Toon meer
Bedrijf heeft geantwoord
There is no enough machinary in the gym ,only a few are there ,i felt its not worth for the 55£ and there is no option of selecting only gym ,its better to have a option of only gym access..but the st... Toon meer
Bedrijf heeft geantwoord
I really like your service, the temperature of water is very good, and the water is clean, not a lot of people very comfort to swim there
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
1 Lawton Road, EN4 9BS, Barnet, Verenigd Koninkrijk
4,1
Goed
112 reviews
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Thanks for helping me to workout
I am now using New Barnet Centre’s facility. Good staff, well equipment, just a little bit small and the fee quite higher than others.
4 maart 2025
Antwoord van Better - New Barnet Leisure Centre
Hi Shung,
Thanks for your review.
We are so pleased to hear that the team at New Barnet Leisure Centre are good and that you are enjoying the centre!
Warm Regards
Hazal
Antwoord van Better - New Barnet Leisure Centre
Hi Redouane,
Thank you for your kind words!
We're thrilled to hear that you had a great experience with our friendly staff at the New Barnet Leisure Centre. We hope to welcome you back soon!
Warm regards,
Charmaine
Always clean centre and helpful staff.
23 april 2025
Antwoord van Better - New Barnet Leisure Centre
Hi Linda,
Thank you so much for your lovely words!
We’re absolutely delighted to hear that you’ve enjoyed your time with us and appreciated the pristine condition of the New Barnet Leisure Centre. It’s always our goal to create a warm and inviting atmosphere, and to have a staff that is attentive and ready to assist. Your thoughtful feedback truly brightens our day and motivates us to continue providing exceptional service. We can’t wait to have the pleasure of welcoming you again soon!
Best regards,
Charmaine
Joined for weight management
My gp suggested to join the Better programme with a view to lose weight. I have a reasonably affordable membership to New Barnet Leisure Centre with full access and will start some Nutrition seminar in May. I'm currently going to the gym. Had an initial phone and trainer consultation and have a circuit to follow. It's good for the self motivated. The centre is overall very good. Although the first thing that greets you at the entrance is ice cream promo board. The cafeteria is right by the entrance with a limited offer of healthy snacks/drinks which is not beneficial as it is also right next to the children's swimming pool. It would be ideal to set up a place that makes fresh juices, smoothies, healthy choices for snacking. The gym could also do with an actual playlist of different music at different hours instead of radio fm show. There is people of all ages that may enjoy & respond to a wiser & wider choice of background music. Reach out if you want me to create banging playlists for you (free of charge). Anyways, overall happy that I joined this centre. It's super close and the recreation ground, outdoor gym and trees and singing birds make it all better.
3 april 2025
Antwoord van Better - New Barnet Leisure Centre
Hi Narada,
Thank you so much for taking the time to share your experience with us! We're really pleased to hear that you've joined the Healthwise Scheme and are making great use of your membership at New Barnet Leisure Centre — it sounds like you’re off to a strong start with the gym, trainer consultation, and upcoming nutrition seminar. Great job!
We truly appreciate your feedback regarding the entrance setup and café offerings. You're absolutely right — having more accessible healthy snack and drink options, especially near the children’s swimming area, would be a valuable improvement. Your suggestion about fresh juices and smoothies has been noted and will definitely be shared with the team.
Also, we love the enthusiasm about the music! A curated playlist that reflects different times of the day and caters to all age groups is a brilliant idea — and your generous offer to create playlists for us is very kind (and honestly tempting!).
We're glad the centre’s location, outdoor spaces, and overall vibe are working well for you — nature and birdsong really do make a difference.
Thanks again for your thoughtful suggestions and positive feedback. We’re happy to have you as part of the community!
Best wishes,
Charmaine
Joined the new Barnet one / very clean…
Joined the new Barnet one / very clean & friendly staff .
12 april 2025
Antwoord van Better - New Barnet Leisure Centre
Dear Member,
We’re so pleased to hear that you’ve chosen us for your fitness journey! Our aim is always to provide a clean, fun, and enjoyable experience for our customers, and we’re over the moon to know we’ve been able to deliver that for you.
Thank you for taking the time to share your experience, and we truly appreciate your support.
Best regards,
Sarah H
Antwoord van Better - New Barnet Leisure Centre
Hi Jyotirmai,
I hope you're doing well! I want to extend my heartfelt thanks for taking the time to provide your feedback.
We are absolutely delighted to hear that the teacher was successful in keeping the kids fully engaged during the activities. It’s wonderful to know that they had a lot of fun while learning. Creating a positive and enjoyable experience for our students is always our top priority, and your comments reaffirm that we are on the right path.
If you have any additional thoughts or suggestions on how we can further enhance their experience, please feel free to share. We really appreciate your input!
Best regards,
Charmaine
We had our first lesson- swimming…
We had our first lesson- swimming lesson for kids over 4, sensory option.
The kid was delighted. The swimming teacher was so good - professional and friendly, and definetely knows how to deal with kids. FIRST thing our son said when leaving - i want to go to the swimming pool again.
I am not sure about the name of the teacher - it’s 1 PM Friday class.thank you very much!
22 maart 2025
Antwoord van Better - New Barnet Leisure Centre
Hi Maryia,
Thank you so much for your wonderful review!
We're thrilled to hear that your son had such a great experience in his first swimming lesson and that he’s already looking forward to the next one! 😊 Our instructors work hard to create a fun and supportive environment for all the kids, and it's fantastic to know that your son felt comfortable and excited. We’ll be sure to pass along your kind words to the centre! We can also help you find out their name if needed.
Looking forward to seeing you both again soon! 🏊♂️💦
Kind regards,
Charmaine
Amber at Angel Cafe in the leisure…
Amber at Angel Cafe in the leisure centre is lovely - amazing service!
19 maart 2025
Review zonder uitnodiging
Antwoord van Better - New Barnet Leisure Centre
Hi Cindy,
Thank you so much for your kind words!
We're thrilled to hear that Amber provided you with such excellent service at Angel Cafe in the New Barnet Leisure Centre. We’re proud to have her on our team, and we’ll be sure to pass along your feedback to her. It's always wonderful to know that our customers are enjoying their experience with us.
We look forward to welcoming you back soon!
Warm regards,
Charmaine
My local better gym in barnet is…
My local better gym in barnet is amazing. A great asset to the area.
12 maart 2025
Antwoord van Better - New Barnet Leisure Centre
Hi Matthew
Thank you for review.
It is great to see you are enjoying your experience at the New Barnet Leisure Centre and we appreciate your feedback.
Thank you for choosing Better!
Kind Regards
Amir
Friendly and clean!
I love the fact that the Better gym at New Barnet us always immaculately clean. The staff are wonderful, particularly Ozzie and Jason in the gym.
6 maart 2025
Antwoord van Better - New Barnet Leisure Centre
Hi Barbara,
Thank you so much for your kind words! We're thrilled to hear that you love the cleanliness of Better Gym at New Barnet. We take great pride in maintaining a spotless environment for our members. We’ll be sure to pass along your compliments to Ozzie and Jason – they’ll be happy to know their efforts are appreciated!
Looking forward to seeing you again soon!
Warm regards,
Charmaine
Like tha aqua classes
Like tha aqua classes, and pilates... New Barnet it's really nice place, nice people
28 februari 2025
Antwoord van Better - New Barnet Leisure Centre
Hi Anna,
Thank you so much for your lovely review.
We are delighted to hear you're enjoying the aqua classes and Pilates. New Barnet is a great community, and we're glad you find it a nice place with wonderful people. We look forward to seeing you in class again soon!
Kind regards,
Charmaine
The staff at the New Barnet Centre were…
The staff at the New Barnet Centre were so helpful on my first visit.
18 januari 2025
Antwoord van Better - New Barnet Leisure Centre
Hi Michael,
Thanks for your review.
It is great to hear how helpful the staff at New Barnet are!
Warm Regards
Hazal
Antwoord van Better - New Barnet Leisure Centre
Good Morning,
Thank you for taking the time to share your feedback with us.
I want to sincerely apologise for the experience you had with our staff. It is concerning to hear that one of our team members was rude to you, as we strive to create a welcoming and respectful environment for all our customers. Your experience is not reflective of our values, and I appreciate you bringing this to our attention.
Please know that we take this matter seriously and will address it promptly to ensure it does not happen again in the future.
Thank you once again for your review. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.
Best regards,
Charmaine
Teachers are not paying attention and…
Teachers are not paying attention and correcting students. The class is too crowded.
I have 2 boys swimming in the Barnet Leisure Center for more than 2 years. The only reason we are still here is it's local for us.
There are always ~20 students in a class, the teachers either chat with each other or just walk around. My children are also not happy as their progress is very slow and they are not sure what they need to improve, no feedback or correction from teachers. It's like they are in free swimming.
I gave feedback to the centre once but nothing improved. We are thinking of changing to another centre as don't want to waste time here.
8 oktober 2024
Review zonder uitnodiging
Antwoord van Better - New Barnet Leisure Centre
Hi Sam
Thank you for your review.
We are very sorry to hear about your boy's experience at the swimming lessons and have passed your feedback on to the General Manager and Area Swim Lead at the New Barnet Leisure Centre to look into.
A private information request has also been sent to you through Trust Pilot. Please complete this as soon as possible so we can look into the memberships and progress.
Kind Regards
Amir
Good Experience Better were friendly
Better were friendly, helpful,and professional.
2 januari 2025
Review zonder uitnodiging
Antwoord van Better - New Barnet Leisure Centre
Hi Just Answer
Thank you for your review.
We are very pleased to see you have had a good experience with us and we hope you enjoy your experience at the New Barnet Leisure Centre.
Kind Regards
Amir
The staff are really helpful and…
The staff are really helpful and willing to help me with the different things I have needed support with.
Everything is always clean and warm and I enjoy going to the new Barnet leisure centre.
16 december 2024
Antwoord van Better - New Barnet Leisure Centre
Hi Angela,
Thanks for your review.
It is great to hear that you are enjoying New Barnet and that the staff have been so supportive.
Warm Regards
Hazal
Costumer service
Costumer service - just amazing !!! Well done , very patient and good mannered representation!!
11 december 2024
Review zonder uitnodiging
Antwoord van Better - New Barnet Leisure Centre
Hi Ausra
Thank you for your review.
We are very pleased to see you have received amazing customer service and your query has been resolved.
We hope you enjoy your experience at our centre and please let us know if you need further assistance.
Kind Regards
Amir
Better is a good company because they are organised, and care about their clients.…
Better is a good company because they help their clients very well. They are very professional and they are very knowledgeable, kind and caring. I recommend them to anyone.
6 december 2024
Antwoord van Better - New Barnet Leisure Centre
Hi Sioned Williams and Ali Hosseinian
We appreciate your feedback and thank you for taking the time to leave a review.
It's wonderful to hear that you are enjoying your experience with us at Better.
We’re delighted to know that our staff has been able to provide you with kind and caring service.
We hope you continue to enjoy your time with us.
Kind regards,
Amir
You need to register your car two days in advance to park for free
Staff very helpful, easy instructions, i did the online registration for my membership and the parking, everything was smooth
15 november 2024
Antwoord van Better - New Barnet Leisure Centre
Hi George
Thank you for your review.
It is great to see that you have been able to register your car and the process was easy to do!
We hope you enjoy the facilities at out New Barnet Leisure Centre.
Kind Regards
Amir
Antwoord van Better - New Barnet Leisure Centre
Hi Mark
Thank you for leaving a review,
We are very pleased to see you are enjoying your experience at the New Barnet Leisure Centre and the staff are creating a relaxed atmosphere.
We hope this continues and thank you for choosing Better.
Kind Regards
Amir
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