Better - New Barnet Leisure Centre Reviews 

112
•
TrustScore 4 uit 5

4,1

1 Lawton Road, EN4 9BS Barnet, GB

•

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Very friendly staff, main pool has a huge window so a lovely view of outdoors. Generally a really friendly place to go and swim. It's a tiny bit grubby if you go straight after the school swim in th... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Induction sessions with Ken gave me a great platform to start my fitness program. The New Barnet centre is clean and well laid out. I’ve been multiple times and used the air conditioned gym & pool.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

There is no enough machinary in the gym ,only a few are there ,i felt its not worth for the 55£ and there is no option of selecting only gym ,its better to have a option of only gym access..but the st... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I really like your service, the temperature of water is very good, and the water is clean, not a lot of people very comfort to swim there

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Vrijetijdscentrum
  2. ook in
  3. Bibliotheek
  4. Gezondheidsclub
  5. Gym
  6. Openluchtzwembad
  7. Overdekt zwembad

Geschreven door het bedrijf

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contactgegevens

  • 1 Lawton Road, EN4 9BS, Barnet, Verenigd Koninkrijk

4,1

Goed

TrustScore 4 uit 5

112 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,1

Alle reviews

(112)

5.424 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Better Gym lives up to its name

Better Gym lives up to its name. It really is a good place. The staff are always nice and helpful, the equipment is always kept clean and I'm glad to be member.

15 februari 2024
Review zonder uitnodiging
Logo Better - New Barnet Leisure Centre

Antwoord van Better - New Barnet Leisure Centre

Good Morning Susan,

Thank you for your review.

We are delighted to hear that you are enjoying your membership at the New Barnet Leisure Centre and the staff are always helpful and welcoming each time you attend. We are also very proud to hear that the facilities are well maintained and kept up to a high standard. We hope you continue to enjoy the New Barnet Leisure Centre and the great activities they have available for all ages and abilities.

Kind regards,

Charmaine

Beoordeeld met 5 van de 5 sterren

I found the gym well equipped with all…

I found the gym well equipped with all machines in working order. The place is very clean, the changing room and bathroom facilities are very good and spotless. The staff are polite and very helpful.

20 december 2023
Logo Better - New Barnet Leisure Centre

Antwoord van Better - New Barnet Leisure Centre

Hi Aboo 

Thank you for your review.

We are extremely happy to hear that you are happy with the facility and its equipment.

We will pass these kinds of words to the center, management team.

Merry Christmas and Happy New Year.

Beoordeeld met 4 van de 5 sterren

My first day Sunday 19/11/2023

My first day Sunday 19/11/2023, New Barnet Leisure Centre - Swimming Pool was great. The pool was spacious and so organised. I will definitely recommend to other people.

19 november 2023
Logo Better - New Barnet Leisure Centre

Antwoord van Better - New Barnet Leisure Centre

Good Morning Miquelina,

Thank you for your review.

We are very happy to hear that you enjoyed your first visit to our New Barnet leisure centre for a swim session. We pride ourselves on our great facilities and customer service excellence so we are delighted to hear that this was the service you received. We hope you continue to enjoy this centre and the great activities they have available and we would be delighted if you could recommend us to friends and family members too.

Kind regards,

Charmaine

Beoordeeld met 1 van de 5 sterren

Very Disappointed

I have 2 children who finished their Gold stage at Church Farm swimming (which is closed now). They joined Academy stage to improve their swimming at New Barnet Swimming. Too many students in just one class doing two lanes with ONE teacher who was taking with a parent for half of the lesson. The children were doing whatever they want like doing half lanes, summersault, doing all other movements without the correct one which really discouraged my children. Even tough the teacher saw all these she ignored everything. Not strict at all where as in Church Farm the teachers were very strict & very disciplined to teach the correct movements to students.

21 september 2023
Logo Better - New Barnet Leisure Centre

Antwoord van Better - New Barnet Leisure Centre

Hi,

Thank you for your feedback.

We are sorry to hear you did not enjoy your session at New Barnet. We would advise you to fill in a form via the following link so we can forward your feedback to the Swim school lead for the area.

Please visit the link here: https://www.better.org.uk/contactus

Warm Regards

Hazal

Beoordeeld met 5 van de 5 sterren

New Barnet leisure centre is very clean…

New Barnet leisure centre is very clean and the people are friendly . I have only managed to get into two classes as the booking system is rather odd but I think Im getting the hang of it now . The two classes I have been to were very good and the staff are professional . Its a nice quicky place .

21 september 2023
Logo Better - New Barnet Leisure Centre

Antwoord van Better - New Barnet Leisure Centre

Hi

Thank you very much for submitting feedback on our service.

Warm regards.

Beoordeeld met 2 van de 5 sterren

services needs to be improved and it…

services needs to be improved and it should be more customer friendly

23 augustus 2023
Logo Better - New Barnet Leisure Centre

Antwoord van Better - New Barnet Leisure Centre

Good Morning Mano,

Thank you for your review.

We are sorry to hear that our services are unsatisfactory. Are you please able to clarify which services require improvement so I can forward your feedback onto the centre manager? Through feedback we can improve on the area's that require attention and provide a Better service for all our customers.

Kind regards,

Charmaine

Beoordeeld met 5 van de 5 sterren

Great facilities, helpful staff

Great facilities, very helpful staff

23 augustus 2023
Logo Better - New Barnet Leisure Centre

Antwoord van Better - New Barnet Leisure Centre

Hi Carol,

Thank you for your review.

We are happy to hear you are enjoying New Barnet!

Warm Regards

Hazal

Beoordeeld met 4 van de 5 sterren

Excellent - I recommend

The New Barnet Lesiure centre is excellent.
It has a very large pool. There is a also a smaller for young toddlers too.

You can book swimming sessions online through their Better app which works well. The "Pay as you Go" deal is very good. You can pay through the app with debit/credit card.

The changing rooms are large and clean. Well done to the cleaners. There are lots of lockers. The lockers require only one £1 coin to put away your belongings. Then you have a little key you can strap onto your wrist like a watch until your swimming session is finished. This is very handy.

The water in the swimming pool is quite cold. It would be better if it was a little warmer.

Professional and friendly staff. Well done to the team. I commend them.

Overall, the place is clean.

There is an eating area where you can order food, sit and eat. There are sandwiches, snacks, and drinks. There is something called an "Angle Cafe" which sells these bubble teas. It is very nice. Available in a variety of juicy flavours. Perfect place to sit and drink drink tea or a latte after a nice workout. There is a park outside which is lovely. It has a great view.

The only downside is that I have to pay to park my car.
I don't like that. So I knocked off one star. I have to use a car to get here because it's too far away from where I live in order to walk to here. This is because all the other pools in my area are bad.
*cough cough* fusion *cough cough* nuffield *cough*

There is also library here. You can read before or after some exercise. They have a selection of books which is okay for a small library. Unfortunately, it has very short opening hours which is quite bad. Opens at 4pm only to close at 7pm on a Thursday. They need to get some staff here. For me this is not a problem because I am not a regular here. I only come here for a swim. I had a quick browse and found some nice books I never heard of.

Finally, as a side note: There is a gym but I haven't used it. Memberships cost £54 per month which is way to expensive for me. The £35 off peak membership is no use to anyone who has a full time job. They need to either change their hours or prices. At least this is something for them to consider.

20 augustus 2023
Review zonder uitnodiging
Logo Better - New Barnet Leisure Centre

Antwoord van Better - New Barnet Leisure Centre

Hi Mustafa,

Thank you for such an excellent review.

We are delighted that you are enjoying the facilities at New Barnet and have sent your feedback to the centre.

Warm Regards

Hazal

Beoordeeld met 5 van de 5 sterren

The facility is fantastic

The facility is fantastic. The gym is well equipped. The large pool is great. Always lifeguards present. It is simple to book and I have never experienced over-crowding.
The staff at the New Barnet facility are all so welcoming and helpful. Mukendi, Oksana and Krasimira on the reception always greet you warmly as you enter. And Billy, one of the personal trainers, has devised a personal programme for me which is really helpful. As I have mobility problems.
I am already feeling some benefits and its only month 1 !

28 juli 2023
Review zonder uitnodiging
Logo Better - New Barnet Leisure Centre

Antwoord van Better - New Barnet Leisure Centre

Good Afternoon,

Thank you for your lovely review.

We are very happy to hear that you are enjoying your membership at the New Barnet Leisure centre. We are also very happy to hear that the staff have been extremely helpful when you attend the centre and make you feel welcome. 
We pride ourselves on our excellent customer service so we are delighted to hear that this is the service you have received so far. I will ensure to pass on your lovely feedback for the attention of the staff mentioned.

We hope you can continue to enjoy the New Barnet Centre and the great activities they have on offer.

Kind regards,

Charmaine

Beoordeeld met 5 van de 5 sterren

Staff were so helpful on my first…

Staff were so helpful on my first visit. I really appreciated that. The facilities were very clean which makes such a difference to the experience

25 juni 2023
Logo Better - New Barnet Leisure Centre

Antwoord van Better - New Barnet Leisure Centre

Good Afternoon Kelly,

Thank you for your review.

We are really happy to hear that the staff were very helpful upon your first visit to the centre and the facilities were clean which enhanced your first experience. I will ensure to pass this feedback onto the centre and we hope you continue to enjoy our Better operated facilities.

Kind regards,

Charmaine

Beoordeeld met 5 van de 5 sterren

Very nice and clean with last technology gym center

I’m very happy to be at the new Barnet gym is very spacious clean with last technology fitness and muscles advice ,
Very helpful for my mood

26 juni 2023
Review zonder uitnodiging
Logo Better - New Barnet Leisure Centre

Antwoord van Better - New Barnet Leisure Centre

Good Afternoon Mr El Hadji,

Thank you for your review.

We are happy to hear that you are enjoying your membership at the spacious New Barnet leisure centre. We are also happy to hear that you are enjoying the new equipment and resistant machines. We hope you can continue to enjoy the centre in the future.

Kind regards,

Charmaine

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