Very friendly staff, main pool has a huge window so a lovely view of outdoors. Generally a really friendly place to go and swim. It's a tiny bit grubby if you go straight after the school swim in th... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie1 Lawton Road, EN4 9BS Barnet, GB
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Lees wat reviewers zeggen
Induction sessions with Ken gave me a great platform to start my fitness program. The New Barnet centre is clean and well laid out. I’ve been multiple times and used the air conditioned gym & pool.... Toon meer
Bedrijf heeft geantwoord
There is no enough machinary in the gym ,only a few are there ,i felt its not worth for the 55£ and there is no option of selecting only gym ,its better to have a option of only gym access..but the st... Toon meer
Bedrijf heeft geantwoord
I really like your service, the temperature of water is very good, and the water is clean, not a lot of people very comfort to swim there
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
1 Lawton Road, EN4 9BS, Barnet, Verenigd Koninkrijk
4,1
Goed
112 reviews
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Not great
Update: I'm not satisfied with the response from Better. The apologee is pointless without a plan to resolve the issues I've reported. I'll be leaving Better and joining the nearby Charge Up gym that offers much better facilities for boxing and martial arts.
There are specific staff members who have an issue with the usage of the light boxing bag. They either won't or can't tell me why it can't be used. Strangely other members of the team are quite happy for it to be used. The bag has now been removed completely and in it's place I'm expected to use the heavy bag which is so compact it's injuring me. I've got cuts on my shins from the hardness (I am worried about risk of infection), and pain in my elbows and shoulders from the impact. I've reported it as an issue numerous times but the message isn't reaching management or they don't care. There are some really pleasant employees here who are as baffled by the behaviour of their colleagues as I am.
13 november 2024
Review zonder uitnodiging
Antwoord van Better - New Barnet Leisure Centre
Hi Hasan,
Thank you for your updated review.
I am sorry you feel this way.
Kind regards,
Charmaine
Lovely friendly swimming instructors.
3 november 2024
Antwoord van Better - New Barnet Leisure Centre
Good Evening AF,
Thank you for taking the time to share your feedback with us.
We are thrilled to hear that you are enjoying your swimming lessons at the New Barnet Leisure Centre. It's wonderful to know that our facilities and instructors are meeting your expectations and contributing positively to your learning experience. If you have any specific highlights or suggestions from your lessons that you would like to share, we would love to hear them. Your input is invaluable as we strive to continually enhance our programs.
Wishing you continued success in your swimming journey!
Best regards,
Charmaine
Fantastic everything 100%
6 november 2024
Antwoord van Better - New Barnet Leisure Centre
Good Evening Nicola,
Thank you for taking the time to share your thoughts with us. We truly appreciate your review.
We are thrilled to hear that you are enjoying your membership at the New Barnet Leisure Centre. We strive to create a welcoming environment for all our members, and feedback like yours reaffirms our commitment to excellent customer service.
We value your membership and look forward to continuing to support your fitness journey.
Best regards,
Charmaine
I really enjoy
I really enjoy, especially all staff are really friendly, excellent.
4 november 2024
Review zonder uitnodiging
Antwoord van Better - New Barnet Leisure Centre
Hi Abdulwahid
Thank you for review.
It is great to see you are enjoying your time at the New Barnet Leisure Centre and the staff are creating a friendly atmosphere at the centre.
We hope this continues!
Kind Regards
Amir
It's OK
Like - facilities largely clean and equipment seems in good order.
Dislike -
- the app is not user friendly at all difficult to navigate and see your bookings
- the waiting list system for classes is not fair and adds to the stress of getting into a class - by the time you see the email that a place has become available it's already been taken. Places on waiting list should be organised by order of registering and when places become available the first in line in the waiting list should get the place and so forth.
30 oktober 2024
Antwoord van Better - New Barnet Leisure Centre
Hi Maya,
Thanks for your review.
We appreciate your feedback and we have logged this.
Warm Regards
Hazal
Very clean and well maintained leisure centre …
Very clean and well maintained leisure centre with a variety of fitness classes. Staff is very helpful.
24 oktober 2024
Antwoord van Better - New Barnet Leisure Centre
Hi Marianna,
Thanks for your review.
It is so great to hear that you are so impressed with New Barnet and hope that you enjoy your membership.
Warm Regards
Hazal
Lovely Leisure centre
Lovely Leisure centre, local to where I live, in walking distance. My only issue is, the current in the swimming pool is very strong! Its like swimming in the sea, the current is so strong compared to other swimming pools. I dont know if they can adjust this or turn it down. Other than that, its a very nice leisure centre.
REPLY:
Hi Hazal, Thanks for your quick reply. I do hope that the current can be turned down, I think it would benefit quite a lot of people, especially the elderly who I see use the pool quite often. Fingers crossed something an be done. My next visit is tomorrow. Thanks.
8 oktober 2024
Antwoord van Better - New Barnet Leisure Centre
Hi Mr S,
Thanks for your review.
We are pleased to hear you are enjoying the centre and have passed on your feedback about the pool.
Warm Regards
Hazal
Ken was very kind and understanding of…
Ken was very kind and understanding of what I need from Better gym, he asked all the important questions as I’ve joined due too health related reasons. I’m looking forward too using a lot of the facilities. Thank you
1 oktober 2024
Antwoord van Better - New Barnet Leisure Centre
Hi Sophia,
Thanks for your review.
We are pleased to hear our centre staff were able to support you and we hope you enjoy using New Barnet!
Warm Regards
Hazal
Antwoord van Better - New Barnet Leisure Centre
Hi,
Thank you for the feedback.
We are truly sorry to hear about your experience with our staff, and I want to assure you that this is not the standard of service we strive to provide.
We value all of our customers, and I will ensure that this issue is addressed with the team so that we can prevent this from happening in the future. Please feel free to reach out directly if you'd like to discuss your experience in more detail, as we would appreciate the opportunity to make things right.
Antwoord van Better - New Barnet Leisure Centre
Good Evening June,
I hope this message finds you well. I wanted to take a moment to express our gratitude for your recent review.
It brings us immense joy to learn that you are thoroughly enjoying your membership at the New Barnet Leisure Centre. Your feedback about the staff being amazing is truly heartwarming and serves as a great source of motivation for all of us.
Thank you once again for your review. Your feedback is invaluable to us, and we look forward to continuing to provide you with exceptional service.
Warm regards,
Charmaine
Change of instructors
The teachers are great and
My daughter is enjoying her lessons, however I feel that changing the teachers every week is a little confusing for the children. Children need continuity and it’s important they have a teacher who is aware of their abilities and their progress.
15 september 2024
Antwoord van Better - New Barnet Leisure Centre
Hi AV,
Thanks for your review.
It's great to hear that your daughter is enjoying her lessons and hope that now the summer period is over there will be more consistency.
Warm Regards
Hazal
Changing rooms weren't clean
Changing rooms werent clean, one of the disability/family showers was out of order and 11 kids in one group, and not that much space in the pool
5 september 2024
Antwoord van Better - New Barnet Leisure Centre
Hi Maksymilian,
Thanks for your review.
It is disappointing to read that you did not enjoy your last visit and hopefully we can do Better next time.
Warm Regards
Hazal
My little boy loved the sessions…
My little boy loved the sessions especially when is in the water. Thank you
8 september 2024
Antwoord van Better - New Barnet Leisure Centre
Good morning Antonia,
We want to express our sincere gratitude for taking the time to share your review with us. Your feedback is truly valuable to us.
We are absolutely thrilled to hear that your son is thoroughly enjoying his swimming lessons at the New Barnet Leisure Centre. It's wonderful to know that he is finding the lessons both beneficial and enjoyable.
Thank you once again for sharing your experience with us. We are committed to maintaining this high standard and ensuring that all our customers have a positive experience.
Best regards,
Charmaine
Excellent children’s swimming lessons
Excellent children’s swimming lessons. Nice clean pool and changing facilities
3 september 2024
Antwoord van Better - New Barnet Leisure Centre
Good Afternoon Sarah,
I hope this message finds you well. I sincerely want to express my gratitude for taking the time to share your feedback with us.
It brings us immense joy to receive such positive feedback about your child's experience with their swimming lessons at the New Barnet Leisure Centre. Knowing that they are enjoying and benefiting from the lessons is incredibly rewarding for us.
We are committed to providing a nurturing and supportive environment for all our members, and your feedback serves as great encouragement for our team.
Thank you once again for your kind words. We look forward to continuing to serve you and your child with the highest level of care and commitment.
Warm regards,
Charmaine
Great experience
Great experience ! Professional staff , clean environment, well organised swimming spaces. Our son loves swimming and learning new techniques there !
10 augustus 2024
Antwoord van Better - New Barnet Leisure Centre
Hi Ner
It's great to hear that you and your son are enjoying your time at our New Barnet Leisure Centre and have had the opportunity to speak with our staff. We aim to continue delivering a delightful experience for you.
We hope your son continues to progress and attain the confidence and swimming skills you desire.
Thank you for choosing Better.
Kind Regards
Amir
Excellent organisation
Theachers are great. The environment is clean. Receptionist is helpful.
13 mei 2024
Antwoord van Better - New Barnet Leisure Centre
Hi Beyhan,
Thank you for your review.
We are delighted to hear you are enjoying New Barnet!
Warm Regards
Hazal
BETTER customer service friendly and…
BETTER customer service friendly and helpful! I contacted customer service via email and was fast and efficient. Caoimhe was amazing, providing all the clear instructions how to register as an elderly person. Wonderful and gone far beyond to support. Thank you
18 april 2024
Review zonder uitnodiging
Antwoord van Better - New Barnet Leisure Centre
Dear B,
I hope this message finds you well. I wanted to take a moment to express my gratitude for your recent review. Your feedback means a lot to us and we truly appreciate you taking the time to share your experience.
I am thrilled to hear that you had a positive interaction with Caoimhe when you reached out to us for assistance with your membership. It's always our top priority to ensure that our customers receive exceptional support and I'm glad to hear that Caoimhe was able to provide that for you.
Thank you again for your feedback and please don't hesitate to reach out if you need any further assistance.
Best regards,
Charmaine
Been a long time
Been a long time since I have been in a gym. Manager put me in a good frame of mind . Place looks inviting with mixed age groups. Nice and clean and not over busy .
10 april 2024
Antwoord van Better - New Barnet Leisure Centre
Hi,
Thank you for your review.
We are delighted to hear that you have chosen Better to resume your fitness journey and are enjoying New Barnet!
Warm Regards
Hazal
Very supportive and understanding…
Very supportive and understanding instructor, talk given very much according to our needs: good instruction given when using the gym equipment again according to our abilities as is the exercise program. Very helpful and well presented as well as being affordable.
3 april 2024
Antwoord van Better - New Barnet Leisure Centre
Dear Jane,
Thank you for taking the time to provide us with your valuable feedback.
We are delighted to learn that you are enjoying the facilities at the New Barnet Leisure Centre. We take pride in providing our members with state-of-the-art amenities and services to ensure a satisfying experience.
It is gratifying to know that our fitness instructor was able to accommodate your requirements and design a program tailored to your fitness goals. Our team strives to provide personalised attention to each member and deliver an exceptional level of service.
We sincerely appreciate your patronage and hope to continue exceeding your expectations in the future.
Best regards,
Charmaine
The staff and services
The staff and services, the space is very clear and nice. All people is friendly
3 april 2024
Antwoord van Better - New Barnet Leisure Centre
Dear Carmen,
I hope this message finds you well. I wanted to take a moment to express my gratitude for the review that you left for us. Your feedback is incredibly important to us, and it's wonderful to hear that you are enjoying your membership at the New Barnet Leisure Centre.
We are thrilled to learn that our services and facilities have met your expectations and that you are having a positive experience with us. We take pride in providing a comfortable, safe, and enjoyable environment for all our members, and we're glad to know that we're meeting our goals.
Thank you once again for your kind words. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to seeing you soon.
Best regards,
Charmaine
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