The swimming teacher of the summer intensive program was very patient, kind and supportive. She managed to teach the basic things even those who have been struggling a lot. Newham leisure centre
Bedrijf heeft geantwoord
Locatie
Wijzig locatiePrince Regent Lane 281, E13 8SD London, England, GB
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Prince Regent Lane 281, E13 8SD, London, England, Verenigd Koninkrijk
3,8
Goed
85 reviews
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Swimming pool has only 1 step to get…
Swimming pool has only 1 step to get out of pool and that lane is used for kids lessons
6 juli 2025
Antwoord van Better - Newham Leisure Centre
Hello John,
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments/feedback to the centre and have asked that they investigate the issues you have raised.
Thank you for your understanding and i wish you a good day.
This is the second time that my 7…
This is the second time that my 7 years old son attended the swimming lessons. He seems more confident and already making progress.
Everything seems fine for now, I will only say that I would've preferred that at least two shower rooms to have the shower head mobile as it would've been more easy to rinse all the shampoo without the foam getting in his eyes. I believe that it would be beneficial even for smaller children.
6 juli 2025
Antwoord van Better - Newham Leisure Centre
Hi Maria,
Thank you so much for your feedback!
We're thrilled to hear that your son is feeling more confident and making progress in his swimming lessons – that's fantastic! We really appreciate you taking the time to share your thoughts on the shower rooms as well. We completely understand how a mobile shower head could make rinsing easier for both kids and adults, and we'll certainly take your suggestion into consideration for future improvements.
Thanks again for your support, and we look forward to continuing to help your son thrive in his lessons!
Kind regards,
Charmaine
A good swimming experience
A good swimming experience. App easy to navigate.
Changing rooms a bit grubby and always awash with water. Not enough showers. Toilet doesn't flush.
25 juni 2025
Antwoord van Better - Newham Leisure Centre
Hi Member,
Thank you for taking the time to share your feedback and highlight the areas where we can improve.
We are aware that some areas of our facilities require attention, and we completely understand how important cleanliness in the changing rooms is. Ensuring our centres are clean and safe for our customers is a top priority, and we will pass your comments on to the Centre Team for review.
We also appreciate your positive feedback about our app. We've worked hard to make it as user-friendly as possible, and it's great to hear that you’ve found it easy to navigate.
Please don’t hesitate to reach out if there’s anything else we can assist with.
Thank you again for your support.
Kind Regards,
Sarah H
Pay £0.20 extra each time to keep safe my belongings
I wanted to share some feedback regarding the locker system. I was surprised to find that using a locker requires a £0.20 coin each time, and unfortunately, this amount is not refunded. Considering that we already pay a fee to access the facilities, which are currently not fully available due to ongoing construction, it feels a bit unfair to incur an additional charge just to securely store personal belongings.
The membership fee itself isn’t insignificant, and having to carry cash, especially coins, in this day and age feels quite outdated. Most people don’t carry change anymore, and I believe many members would appreciate a more modern or flexible system, particularly when some of us already bring our own locks.
It’s disappointing to feel like we have to choose between risking our belongings or spending extra money repeatedly. I hope this is something that can be reviewed to improve the overall experience for members.
2 juni 2025
Antwoord van Better - Newham Leisure Centre
Good afternoon Lara,
Thank you for your valuable feedback. We will take your concern into consideration and will forward it to the appropriate department for their review regarding the locker system.
I hope you are having a pleasant day.
Going along swimmingly
It was my first time back in the water after 2 years due to poor health. I must say that I enjoyed the experience. The staff were great and catered to your specific needs. Always friendly and ready to help out. I hope my experience continues to be as it is. No problems. Thank you all.
3 juni 2025
Antwoord van Better - Newham Leisure Centre
Hi Leroy,
Thank you so much for your kind words and for sharing your experience with us.
We're truly honoured that you chose to return to the water with us after such a long time away, and we're thrilled to hear you felt supported and comfortable at the Newham Leisure Centre. Our team takes great pride in catering to each individual's needs, and it's wonderful to know that came through in your visit. We look forward to welcoming you back and hope every future experience continues to be just as positive.
Wishing you continued good health and happiness!
Kind regards,
Charmaine
Best for Beginners
Here’s an improved version of your review:
⸻
Overall, it was a great experience! The instructor is really good, and the pool is perfect for beginners and learners. The only downside is that the lockers don’t work, so you’ll need to bring your own bag and keep your belongings by the poolside.
Despite that, I’d still give it 5 stars.
15 mei 2025
Antwoord van Better - Newham Leisure Centre
Hi Ahsan,
Thank you so much for your wonderful review!
We’re thrilled to hear you had a great experience and found the instructor helpful. We appreciate your feedback about the lockers and apologise for the inconvenience. Your belongings’ safety is important to us, and we’re working on resolving that issue. Thanks again for your support and the 5-star rating!
We look forward to seeing you back at the pool soon.
Warm regards,
Charmaine
Antwoord van Better - Newham Leisure Centre
Hi Onu,
Thank you for your feedback! We're glad to hear you found the instructor nice at the Newham Leisure Centre. If you have any other thoughts or suggestions, feel free to share!
Kind regards,
Charmaine
Antwoord van Better - Newham Leisure Centre
Hi Opal,
Thank you so much for your kind words! We're really glad to hear that our swim teachers made you feel supported with their patience and understanding.
We’re here to help every step of the way!
Kind regards,
Charmaine
The greeting was lovely fro
The greeting was lovely from the lady on reception. I felt intimidated by all the men in the gym, but once I met the person doing the induction, I felt at ease.
14 mei 2025
Antwoord van Better - Newham Leisure Centre
Hi Brenda,
Thank you so much for your thoughtful message! We truly appreciate hearing your feedback.
We’re thrilled to learn that our reception team was able to make you feel welcomed upon your arrival. It means a lot to us that they could create a friendly atmosphere for you. Additionally, we’re glad to hear that the induction process was helpful in making you feel more comfortable with our facilities and services. We strive to ensure that every new member has a smooth and enjoyable experience, and it sounds like we were able to achieve that for you.
Please know that we are here to help you at any time. If you have any questions, concerns, or need assistance with anything as you continue your journey at the gym, do not hesitate to reach out to us. We’re dedicated to your well-being and success.
We look forward to seeing you around the gym and hope you have a wonderful time as you settle in!
Best wishes,
Charmaine
Disappointing Experience at Newham Leisure Centre Football Pitch
⸻
We play football at Newham Leisure Centre every Wednesday and have been doing so regularly. Unfortunately, the experience has been consistently frustrating. The pitch is in poor condition – it’s mostly dirt, and the net is either missing or completely ripped. Despite this, we continue to book it (paying £77) simply because of its convenient location.
We normally book the pitch from 10am to 11am, but unfortunately, today we selected the wrong time and booked it for 11am to 12pm by mistake. Since all the players had arrived early and the pitch is always empty except for us, we politely requested for it to be opened at 10am. Ed, the staff member on duty, eventually opened the pitch at 10:50am, and then kicked us off at 11:30am – insisting that our time had started when he unlocked it. That left us with only 30 minutes of playtime, despite having paid for a full hour.
When I went to reception to speak to a manager (as Ed advised), it turned out he was the manager – making it very uncomfortable to raise our concerns. I explained that this isn’t a one-off issue: the pitch is rarely open on time, and we regularly have to ask staff to unlock it, which cuts into our paid time. Unfortunately, Ed was extremely unprofessional and dismissive during the conversation.
We are very disappointed with the way the facility is managed and the lack of customer care, especially for regulars. Hopefully, the centre takes feedback seriously and makes the necessary improvements.
14 mei 2025
Review zonder uitnodiging
Antwoord van Better - Newham Leisure Centre
Hi An Q,
Thank you for sharing your feedback, and we’re truly sorry to hear about the frustrations you’ve experienced at Newham Leisure Centre. We understand how disappointing it must be to deal with a pitch that isn’t in the condition you expect, and the inconvenience of not being able to play on time, especially when you’ve paid for it.
We truly value our regular users, and your feedback highlights areas where we clearly need to improve. We’ll make sure this issue with pitch access and maintenance is addressed so that it doesn’t happen again in the future. Additionally, we will look into the concerns you raised about staff interactions and customer service to ensure a more positive experience going forward.
Again, we apologise for your recent experience and appreciate you bringing this to our attention. Your feedback is essential as we work to enhance the experience for all of our visitors. Thank you for your understanding, and we hope to make things right for your next visit.
Warm regards,
Charmaine
Antwoord van Better - Newham Leisure Centre
Hi Nacere,
Thank you so much for your kind words!
We're thrilled to hear you found our staff friendly and the environment clean and welcoming at the Newham Leisure Centre. Your feedback means a lot to us, and we look forward to serving you again soon!
Kind regards,
Charmaine
The coach was very helpful
31 maart 2025
Antwoord van Better - Newham Leisure Centre
Hi Lilian,
Thank you for your kind feedback! We're so glad to hear that the coach was helpful. We truly appreciate your support and are happy that you had a positive experience!
Kind regards,
Charmaine
Antwoord van Better - Newham Leisure Centre
Hi Mihaela,
Thank you so much for your kind review! We're thrilled to hear that you appreciate having support during your exercise sessions. We strive to provide a helpful and motivating environment, and it’s great to know that it’s making a positive impact on your fitness journey.
We’re also glad that the booking process has been easy and convenient for you. We work hard to make sure everything runs smoothly, so you can focus on what matters most—your workout!
If you ever have any suggestions on how we can make your experience even better or if you need anything else, feel free to reach out.
We look forward to continuing to support you in reaching your fitness goals!
Kind regards,
Charmaine
I had very good and quality support…
I would like to take a moment to express my sincere appreciation for the exceptional support I received from Niamh. She is not only a lovely person but also a true professional. Her assistance has been invaluable in helping me continue using Better as my daily gym.
Thank you, Niamh, for your outstanding service!
Best regards,
Jackson.
17 februari 2025
Review zonder uitnodiging
Antwoord van Better - Newham Leisure Centre
Hi Jackson,
Thanks for your review.
We are so pleased to hear that Niamh was so helpful and provided you with exceptional support!
Warm Regards
Hazal
Friendly place
My son love the experience and teacher
Very welcome team , the make sure evry kid is on the list to participate in the class.
The facilities are clean and tidy
13 januari 2025
Antwoord van Better - Newham Leisure Centre
Hi Elisabethe,
Thanks for your review.
We are very pleased to hear that your son is enjoying his lessons at Newham!
Warm Regards
Hazal
Antwoord van Better - Newham Leisure Centre
Hi Silviu
Thank you for your review.
It is great to see the teacher is providing a great lesson and the members are learning new skills.
We hope this continues and thank you for choosing Better.
Kind Regards
Amir
Great service
10 december 2024
Antwoord van Better - Newham Leisure Centre
Hi Ekta,
Thanks for your review.
We are delighted to hear that you have received great service at Newham Leisure Centre!
Warm Regards
Hazal
Very helpful.
1 december 2024
Antwoord van Better - Newham Leisure Centre
Hi Mr Darcy
Thank you for your review.
We are very pleased to see the centre staff has been able to assist and help with any queries you may have had.
We hope you enjoy your experience with us and thank you for choosing Better.
Kind Regards
Amir
Badminton court time
Timing on the badminton court only 40 minutes is not enough. It should be 40min please
25 november 2024
Review zonder uitnodiging
Antwoord van Better - Newham Leisure Centre
Good Evening Jabarjang,
Thank you for taking the time to share your review with us. We truly appreciate your feedback.
We are sorry to hear that the centre you attend does not currently offer 60-minute Badminton sessions, as we understand how important it is to have options that suit your needs and preferences. I will ensure to pass on your feedback to the centre concerned so they can look into this and see if they are able to accommodate your request. If you have any specific suggestions or ideas that could enhance your experience, please feel free to share them. Your input is valuable to us as we continuously strive to improve our services.
Thank you once again, and we hope to provide a better experience for you in the future.
Kind regards,
Charmaine
The staff are much more helpful…
The staff are much more helpful specially for the first time member. It is more organised than before a lot of times to be choose
7 november 2024
Antwoord van Better - Newham Leisure Centre
Hi Mei-Lin,
Thanks for your review.
We are very happy to hear that the staff at Newham have been so helpful - Welcome to Better!
Warm Regards
Hazal
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