The swimming teacher of the summer intensive program was very patient, kind and supportive. She managed to teach the basic things even those who have been struggling a lot. Newham leisure centre
Bedrijf heeft geantwoord
Locatie
Wijzig locatiePrince Regent Lane 281, E13 8SD London, England, GB
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Lees wat reviewers zeggen
I tried Michelle’s Legs, Bums and Tums class in the morning and absolutely loved it — she’s amazing! I’d really love to see more evening classes like this, especially strength-focused classes for wome... Toon meer
Bedrijf heeft geantwoord
Staff is friendly and helpful. The services are clunky with the app especially if u have kids booked into sessions as well as yourself. Son goes junior gym and is happy with facilities. Luckily he can... Toon meer
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I would like to write a review with regards the staff at Meehan leisure centre and how polite helpful and calm they was on my reception Priscilla was my main helper and what a polite young woma... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Prince Regent Lane 281, E13 8SD, London, England, Verenigd Koninkrijk
3,8
Goed
85 reviews
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It was quick and easy to sign up for…
It was quick and easy to sign up for the better gym. I like the app, it’s clear and easy to use. I like that I have a discount as I work for the NHS, it makes you feel valued and also I like that I’m not restricted to off peak times like my old gym with not much difference in the price. All together, a result in my opinion.
13 november 2024
Antwoord van Better - Newham Leisure Centre
Hi Kerry,
Thanks for your review.
We are so pleased to hear you had an easy time when signing up and that you are enjoying te benefits of our Community Network membership!
Warm Regards
Hazal
All it’s good
6 november 2024
Antwoord van Better - Newham Leisure Centre
Good Evening Cristina,
I hope this message finds you well.
Thank you for taking the time to share your review with us. We are truly delighted to hear that you are enjoying your experience as a member of the Newham Leisure Centre. It's wonderful to know that our facilities and services are meeting your expectations. If you have any specific highlights or suggestions that could enhance your experience even further, please feel free to share. We appreciate your feedback and look forward to continuing to support your fitness journey!
Best regards,
Charmaine
Customer service
The customer service is soo good at newham leasure centre! I enter the place and the concierge named Mubashir smiled at me and greeted me which was so lovely and also gave me a tour around the centre. Very helpful staff and very nice parking!
31 oktober 2024
Review zonder uitnodiging
Antwoord van Better - Newham Leisure Centre
Good Evening Qais,
Thank you for taking the time to share your feedback with us.
We are truly thrilled to hear that your experience at the Newham Leisure Centre has been nothing short of excellent, particularly regarding our Customer Service. At Newham Leisure Centre, we place immense value on providing top-notch service, and it’s gratifying to know that our efforts have made a positive impact during your visits.
It’s wonderful to hear that Mubashir, our concierge, consistently welcomes you with a warm smile. His attentiveness during your tour of the facilities is a shining example of the dedication we strive for in our team. We believe that first impressions are crucial, and it’s heartening to know that you felt well taken care of.
Additionally, we are pleased to learn that our parking facilities are convenient for you. We aim to provide an all-around accessible experience for all our guests, and your satisfaction in this regard reinforces our commitment to improving and maintaining our services.
Thank you once again for your kind words. We look forward to welcoming you back to the Newham Leisure Centre soon!
Best Regards,
Charmaine
Better Gym.
Quick and easy to join.
The app makes it easy to book classes/gym.
Staff very friendly.
Instructors knowledgeable and make the classes fun, they check for any pre existing injuries to make sure you are safe to train.
The classes are good and they have many to choose from.
The swimming pool is a good temperature and the changing rooms are nice and clean.
Overall it’s been a good experience 🤘🏻
20 oktober 2024
Antwoord van Better - Newham Leisure Centre
Good Afternoon Bill,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that your experience at the Newham Leisure Centre has been so positive. It's fantastic to know that you find our staff not only friendly but also welcoming, as we strive to create an inviting atmosphere for all our members. Additionally, we are pleased to hear that our instructors have made a remarkable impression on you with their expertise and ability to make classes both informative and enjoyable.
We're particularly glad to hear that you find the pool temperature just right for your swimming needs. Your comfort during your visits is our priority, and knowing that it enhances your experience means a lot to us. Thank you once again for your kind words; we truly appreciate your feedback and are committed to continuing to provide an enjoyable environment for all our members.
We look forward to seeing you again soon!
Best regards,
Charmaine
Good facilities and alway helpful staff…
Good facilities and alway helpful staff when required.
29 oktober 2024
Review zonder uitnodiging
Antwoord van Better - Newham Leisure Centre
Good Afternoon Pietro,
Thank you for taking the time to share your thoughts with us.
We are thrilled to know that you are enjoying your membership at the Newham Leisure Centre. Your satisfaction is very important to us! It’s wonderful to hear that you find our facilities to be meeting your expectations and that you feel welcomed each time you visit.
Additionally, we’re particularly pleased to learn that our staff members have consistently provided you with helpful and professional service. It’s our aim to create a positive and supportive environment for all our members, and your feedback confirms that we are on the right track.
If there’s anything else you’d like to share or if you have any suggestions for further improvement, please don’t hesitate to let us know.
Best regards,
Charmaine
The shower water is boiling hot
The shower water is boiling hot. It destroys scalp and facial skin barriers. After multiple requests no changes have been made.
10 september 2024
Antwoord van Better - Newham Leisure Centre
Good Afternoon Aamir,
Thank you for your review.
I am very sorry to hear that the water temperature is too hot at the Newham Leisure Centre. I have escalated this issue to the Centre manager previously so I am deeply saddened to hear that this has not yet been resolved. I will now escalate this higher on your behalf so this issue can be looked into as a matter of urgency.
Please accept our sincere apologies for the inconvenience caused during this time.
Kind regards,
Charmaine
The people are very helpful
The people that are in the entrance are very friendly and very helpful I wasn’t sure if I should go ahead with the membership the guy at reception assisted me and answered all my questions without any problem
4 juli 2024
Antwoord van Better - Newham Leisure Centre
Hi Saida,
Thank you for your review.
It is fantastic to hear you are so happy with the staff and the assistance you were provided at Newham Leisure Centre.
Warm Regards
Hazal
Absolute nightmare of a place - avoid!
Absolute nightmare of a place! The staff here are the most incompetent and hostile imaginable. Since Better took over this so called leisure centre has reached abysmal depths. Their booking system does not work. Reception staff are rude and dismissive and their is wrong information on the app and website leading to wasted journeys. Avoid this place. No wonder membership has dropped significantly since Better took over.
13 augustus 2024
Review zonder uitnodiging
Antwoord van Better - Newham Leisure Centre
Good evening,
Thank you for providing your feedback.
We are deeply apologetic to learn about the perceived lack of courtesy and helpfulness exhibited by the staff at Newham Leisure Centre during your recent visit. Our commitment to delivering exceptional customer service makes it particularly distressing to hear of your experience. Additionally, we are disheartened to hear about the inaccuracies in the information presented on our app. Could you kindly specify the specific inaccuracies so that we may promptly address them?
Please accept our sincere apologies for any inconvenience caused.
Warm regards,
Charmaine
Attendance system needs improvement
The registration and booking experience is good,however attendance marking system is not satisfactory. I scanned the card at reception but attendance was not marked on 8th August. Eager, my attendance was not recorded for 4th August.
8 augustus 2024
Antwoord van Better - Newham Leisure Centre
Hi Zishan
Thank you for your review,
We are pleased to see you are enjoying your experience at our Newham Leisure Centre and sorry for your recent experience signing in for your booked session.
Upon looking at your membership, I cannot see a missed session, this has not been reflected on your account. If you continue to have this problem when registering, please inform the concierge at the time and they will be able to assist further.
I hope this helps improve your time at our centre.
Kind Regards
Amir
Customer Services
27 juli 2024
Antwoord van Better - Newham Leisure Centre
Hi Customer
Thank you for your review
We hope our Customer Service Team have been able to assist and help with any queries or questions you may have.
Kind Regards
Amir
The staffs of better are very helpful helpful
The staffs of better are very helpful! The teacher and the environment was extremely good 👍
31 juli 2024
Antwoord van Better - Newham Leisure Centre
Hi Zunaira,
Thank you for your email.
We are delighted to hear that the staff at Newham Leisure Centre are helpful and you are enjoying the teaching environment.
We hope your visits continue to be positive. Have a lovely week!
Kind regards,
Haven
High price for low quality
The gym isnt well equipped and the price is just too high for the low standard services
11 juli 2024
Antwoord van Better - Newham Leisure Centre
Hi Immaculata,
Thank you for your review.
We are sorry to hear you are unhappy with Newham Leisure Centre.
We have only just taken over the centres in Newham and are currently adding new equipment and updating the facilities.
Please bear with us and hopefully we can improve in the future.
Warm Regards
Hazal
Antwoord van Better - Newham Leisure Centre
Hi Jibran
We are very pleased to see the staff members you have communicated with have provided great customer service!
We hope you enjoy your time with Better.
Regards
Amir
Really appreciate Jordan
Really appreciate Jordan, which helped me alot in resolving my payment issue.
I called three time before that and git very disappointed- but really depends who yoh speak to.
Jordan is so professional, respectful and passionate that he tried his best to resolve my issue and I am really thankful for that.
1 juli 2024
Review zonder uitnodiging
Antwoord van Better - Newham Leisure Centre
Hi Javeria
Thank you for taking the time to leave a review.
We are delighted to know that Jordan has been able to assist and resolve any outstanding issues you may have experienced, and we apologise that this was not addressed on your first attempt.
Your review will has been passed on to Jordon and please let us know if we can assist with anything further.
Regards
Amir
Not safe for children in pool
Not safe for children in pool
Adults not properly dressed in swimming outfit now swim with children having their swimming lessons. Better only care about money not the safety of our children. When it was active newham adults were not allowed to swim at the same time with children's swim lesson
Not safe again, anything can happen to out children
Parents are not allowed to go into changing rooms when kids are 8 years and over which is ok but they can let the adults swim with children
10 juni 2024
Review zonder uitnodiging
Antwoord van Better - Newham Leisure Centre
Hi Adura,
Thank you for your review.
We are disappointed to hear that you are unhappy with the programming at Newham.
Safeguarding is paramount for our customers and staff and it is not unsafe to have adults and children swimming at the same time.
If a customer is inappropriately dressed they will be asked to change or leave.
All of our centres are fully staffed and if children are in a lesson they will have a minimum of one teacher per class there to ensure their safety as well as lifeguards and other staff.
Warm Regards
Hazal
Antwoord van Better - Newham Leisure Centre
HI Runa,
Thank you for your review.
We are so pleased to hear you are enjoying Newham Leisure Centre.
Warm Regards
Hazal
Better's customer service team provide…
Better's customer service team provide excellent service. Bearing in mind they have only taken over from Active-Newham at the beginning of this month (April). The two staffs that I have had the opportunity to get in contact with were great. During the registration for my son's membership, Rachael was on the phone with me for over 30 minutes taking me through the registration and the best membership option to considered. Again recently, Jason brought to my attention about duplication on my son's membership account which he was able to explained and resolved. The staff are always happy to help and make the customer happy with the service they received.
Thank you team.
Antonia
18 april 2024
Review zonder uitnodiging
Antwoord van Better - Newham Leisure Centre
Hi Antonia,
Thank you for your review.
We are so happy to hear that Rachael and Jason from our Customer Service team in Belfast were so helpful and have passed on your great feedback!
Warm Regards
Hazal
Antwoord van Better - Newham Leisure Centre
Good Afternoon Jackie,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the Newham Leisure centre and the environment is friendly and welcoming. We hope you continue to enjoy your membership at this centre going forward.
Kind regards,
Charmaine
Disappointed customer…
I transfered my membership to Better on 02/04/24 which took me over an hour to do so. I had been a gym user under the previous management company and I had had no problems with the gym and studio use. The first full day if attending at Newham Leisure Centre I trued to use an emply and quiet studio to carryout my own yoga routine. I was told to leave the empty studio because, "Studios are for classes,only," I find the Better staff to be of a very low standard and very unhelpful. They surly and not at all professional in their attitude and appearance.
3 april 2024
Antwoord van Better - Newham Leisure Centre
Dear Stephen,
I hope this message finds you well. I wanted to express my gratitude for taking the time to share your review with us. Your feedback is very important to us as it helps us improve our services and meet our customers' expectations.
However, I am saddened to hear that you are experiencing difficulties in accessing the studio at the Newham Leisure Centre during quiet periods. I understand how frustrating this must be for you, and I want you to know that we take this matter seriously. We will do our best to investigate this issue further so the centre manager can find a solution that works for you.
Thank you for bringing this to our attention, and please don't hesitate to contact us if you have any further concerns or questions.
Best regards,
Charmaine
Better ? We’ll see about that.
Changes to peak hours since Better acquired the Newham partnership mean I’m now paying £12 more per month for the same facilities.
Lockers at Newham leisure centre should be changed to a refundable coin system, it would encourage people to use them and stop people leaving bags/coats around the gym floor. Non refundable 20p lockers are an inconvenience.
2 april 2024
Antwoord van Better - Newham Leisure Centre
Good Evening John,
I would like to thank you for your review.
I am very sorry to hear that you are paying a higher fee for your membership than you were previously paying. However, if you previously held an Off Peak membership and have since requested to upgrade your membership to have access at Peak hours the membership fee would increase as well as your access level.
In regards to the lockers, I will pass on your feedback to the attention of the centre manager. This is not something we would be able to change immediately, but it is something we can consider for the future.
Kind regards,
Charmaine
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