Received the worst customer service have ever experienced in London. Reception guy was sullen, angry and argumentative. Was almost reduced to tears by his intimidating communication. Paid £5 for a bro... Toon meer
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Locatie
Wijzig locatie32 Endell Street, WC2H 9AG Covent Garden, GB
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Lees wat reviewers zeggen
10/10 Great humanistic staff. Kind services with real personal touch. Happy people. Lots of positivity and warmth around at all of your leisure centres in remarkable and enlightening ways. Em... Toon meer
Bedrijf heeft geantwoord
First time at Oasis Sport Center I loved swimming outside. You feel the great spirit among the swimmers. Spacious gender segregated changing room (I am old school and like it so much better!). Gr... Toon meer
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Absolutely love Oasis leisure centre gym! They recently upgraded some facilities which are top-notch, with a wide range of equipment that caters to all fitness levels. The staff are friendly, knowledg... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
32 Endell Street, WC2H 9AG, Covent Garden, Verenigd Koninkrijk
4,2
Goed
123 reviews
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Received the worst customer service…
Received the worst customer service have ever experienced in London. Reception guy was sullen, angry and argumentative. Was almost reduced to tears by his intimidating communication. Paid £5 for a broken lock and called stupid when tried to return. Asked to pay another £5 Most lockers broken inside changing room or full, had to keep bag by pool. Was loyal customer for decades but now seriously looking at alternative options due to poor to virtually non existent customer service. Sort it out oasis no customer should be reduced to tears from angry reception. Swim meant to be time to destress …
3 oktober 2026
Review zonder uitnodiging
Antwoord van Better - Oasis Sports Centre
Hi Arla,
Thank you for taking the time to share your feedback.
We're very sorry to hear about your experience at Oasis Sports Centre. No customer should leave a visit feeling upset or intimidated, and we're particularly concerned by your comments regarding the manner in which you were spoken to by a member of the team.
We're also sorry to hear about the issues you encountered with the locker, the availability of lockers in the changing area, and the impact this had on your visit. We appreciate how frustrating this must have been, especially as swimming should be an opportunity to relax and unwind.
As a long-standing customer, it's especially disappointing to hear that this experience has led you to consider leaving. Your comments regarding customer service and the changing room facilities will be shared with the centre management team for review.
Thank you for bringing these concerns to our attention.
Warm Regards,
Hazal
Good end to ed experience
Easy website to navigate and select a membership, good pricing, excellent facilities with helpful staff.
23 september 2026
Antwoord van Better - Oasis Sports Centre
Hi John
Thank you for your review.
We're delighted to hear that you found our website easy to navigate, our membership options and pricing appealing, and that you enjoyed our facilities at Oasis Sports Centre.
We hope to see you again soon!
Kind Regards
Amir
Good experience at Better Gym Oasis
Good experience at Better Gym Oasis. The customer service was excellent, especially from Manal, who was very friendly, welcoming and helpful. She made the whole experience really positive. I would definitely recommend Better Gym Oasis!
17 september 2026
Review zonder uitnodiging
Antwoord van Better - Oasis Sports Centre
Hi Olu,
Thank you for your wonderful review!
We're so happy that you had a great experience at our Oasis Sports Centre and that you received excellent customer service from Manal.
It's fantastic to know that she was friendly, welcoming and helpful.
We can't wait to welcome you back again soon!
Warm Regards,
Kaisha
Such a sociable place
Such a sociable place! Love the vibe, people are so friendly and the pool and facilities are amazing! 🤩
10 augustus 2026
Antwoord van Better - Oasis Sports Centre
Hi there,
Thank you for taking the time to share your feedback about Oasis Sports Centre.
We are delighted to hear that you enjoy the friendly and sociable atmosphere at the centre. It is wonderful to know that the welcoming environment, pool and facilities have all contributed to such a positive experience.
Thank you for your kind comments and for your support. We look forward to continuing to welcome you to the centre.
Warm Regards,
Hazal
Dirty Pool and bad customer service experience
I was really disappointed with my recent visit to Oasis Sports Centre.
I booked two swimming sessions and was shocked by the cleanliness of the facilities. There were plasters floating in the pool, litter around the poolside area including crisp packets and food wrappers, and the changing rooms and toilets were not clean. The women’s changing facilities are currently being refurbished, which I understand, but the temporary facilities still need to be maintained to an acceptable hygiene standard.
I contacted Better to request a refund due to the condition of the facilities, but my request was declined on the basis that the bookings were non-refundable and that the sessions had been used. However, the issue was that I could only discover the condition of the facilities after entering the centre and using my booking.
I am shocked that I am being denied a refund as I was in the facilities for a very limited time due to the state of the pool and changing areas
29 juli 2026
Review zonder uitnodiging
Antwoord van Better - Oasis Sports Centre
Hi Hannah,
We are sorry to hear that you were disappointed with your recent visits to Oasis Sports Centre.
The cleanliness concerns you have raised, including litter around the poolside, debris in the pool, and the condition of the changing and toilet facilities, are not the standards we aim to provide. We appreciate that the ongoing refurbishment of the women's changing rooms may have added to your frustration, however temporary facilities should still be maintained to an acceptable standard.
We understand why you were unhappy with the outcome of your refund request. However, our booking terms state that bookings are non-refundable once the activity has been attended and the booking has been used. While we recognise that your concerns relate to the condition of the facilities rather than a change of mind, attendance and use of the session mean the booking falls outside our refund policy.
That said, your feedback regarding the cleanliness of the centre is important and has been shared with the management team so that the issues raised can be reviewed and addressed appropriately. We apologise that your experience did not meet expectations.
Warm Regards,
Hazal
Antwoord van Better - Oasis Sports Centre
Hi Juan
Thank you for your review.
We are delighted to hear that you found the enrolment process easy, friendly, and quick, and we hope you enjoy using the facilities at Oasis Sports Centre!
Kind Regards
Amir
Everything is excellent
17 juli 2026
Antwoord van Better - Oasis Sports Centre
Hi Michael
Thank you for your review.
We are very pleased to see that you are having an excellent experience at Oasis Sports Centre, and we hope this continues!
Kind Regards
Amir
What is so valuable when things get…
What is so valuable when things get complicated is effective support and I certainly received this from Better and especially from Gavin
As a result I am now a fully paid up member for this current year.
8 juli 2026
Review zonder uitnodiging
Antwoord van Better - Oasis Sports Centre
Hi Jane,
Thank you for your kind feedback.
We’re delighted to hear that you received effective support when things became complicated, and that Gavin was able to assist you in such a positive and helpful way. It’s great to know that his support made a difference and helped you complete your membership for the year.
Your comments will be shared with Gavin and the team, who will really appreciate your recognition.
Warm Regards,
Hazal
I love the Oasis in Endell Street
I love the Oasis in Endell Street. I have Antonio as my PT and he is amazing!! The gym has amazing equipment and is very spacious. The indoor pool is never too busy and the location is fantastic:)
29 juni 2026
Antwoord van Better - Oasis Sports Centre
Hi Ruthy,
Thank you for your kind feedback.
We’re delighted to hear how much you’re enjoying Oasis Sports Centre on Endell Street. It’s fantastic to know that Antonio has made such a positive impact as your personal trainer, and that you’re benefiting from both the spacious gym and the quality equipment available.
We’re also pleased to hear that the pool and location have added to your overall experience, and that the environment works so well for you.
Your feedback will be shared with Antonio and the team, who will be really pleased to hear your comments.
We look forward to welcoming you back again soon.
Warm Regards,
Hazal
Good value for your bucks at a great…
Good value for your bucks at a great location with lots of options to choose from a variety of courses, gym and in- and outdoor swimming. Cleanliness in the showers/changing rooms has definitely improved over the last years.
7 juli 2026
Antwoord van Better - Oasis Sports Centre
Hi Kale
Thank you for your review.
We are delighted to hear you’re enjoying the range of facilities and value we offer at Oasis Sports Centre, and it’s great to know you’ve noticed improvements in cleanliness over time.
We hope you continue to enjoy your experience!
Kind Regards
Amir
Excellent Swimming lessons for little ones
Our 5 years old take swimming lessons here, and the teachers are amazing and it is such a great value. The facilities are clean. No complaints.
13 juni 2026
Antwoord van Better - Oasis Sports Centre
Hi Ann
Thank you for your review.
It is great to see that your child is enjoying their swimming lessons and that you’re happy with our team and facilities.
We hope the experience continues!
Kind Regards
Amir
Well look after from reception very…
Well look after from reception very nice and all facilities very well look after. Thanks very much
10 juni 2026
Antwoord van Better - Oasis Sports Centre
Hi Fabricio,
Thank you for your lovely feedback!
We're really pleased to hear that you felt well looked after by our reception team and that you’re happy with the facilities at Oasis Sports centre.
We’ll be sure to pass your comments on to the team.
Thanks again for taking the time to share your experience!
Best wishes
Azaria
Best spot in London for summer
Best spot in London for summer! Great staff and a great community feel… everyone welcome!
25 mei 2026
Antwoord van Better - Oasis Sports Centre
Hi Louise
Thank you for your review.
It is great to see that you are enjoying the facilities at Oasis Sports Centre and that the staff and other members are creating a great atmosphere!
Kind Regards
Amir
Antwoord van Better - Oasis Sports Centre
Hi Sylvia
Thank you for your review.
It is great to see that you found the joining process easy, and we hope you enjoy using the facilities at Oasis Sports Centre!
Kind Regards
Amir
Shocked at the level of green slime in…
Shocked at the level of green slime in the outdoor pool today. It’s quite unbelievable that it’s allowed to operate.
The men’s changing area (downstairs as a temporary one?) was also filthy with blood / nose “snot” on the toilet cubicles.
29 april 2026
Review zonder uitnodiging
Antwoord van Better - Oasis Sports Centre
Hi James,
Thank you for your feedback!
We appreciate your feedback regarding the cleanliness of our facilities.
We're saddened to hear that this negatively affected your visit, and we're more than happy to share your comments with the wider team for further review.
Thank you again for raising this with us!
Warm Regards,
Kaisha0
We are in the middle of a facilities…
We are in the middle of a facilities upgrade so the changing rooms and shoer facilities are disrupted.
14 april 2026
Antwoord van Better - Oasis Sports Centre
Hi Ian,
Thank you for your review!
We always try to minimise the disruption caused by the refurbishments we do at our facility, but we can sometimes experience a few issues with this.
We really appreciate your patience during this time, and we can't wait to showcase our changing room and shower spaces once the work is completed.
We hope to see you again soon!
Warm Regards,
Kaisha
• GLL's new policy of dictating music…
• GLL's new policy of dictating music choices at Oasis Sports Centre has caused instructors to leave and a decline in class quality and variety.
• Management has ignored member concerns, who are now demanding a return to previous class standards and the reinstatement of specific instructors.
• Members find the current situation depressing and boring.
• We want Alix back who is exceptionally excellent in doing the step and dance fitness classes
8 april 2026
Review zonder uitnodiging
Antwoord van Better - Oasis Sports Centre
Good Afternoon,
Thanks for your review!
We’re aware that there has been some concern and confusion about the changes to music licensing in our fitness classes from this Spring.
In late 2025 we became aware that the cost of our current music license that covers all our 250 leisure centres and gyms across the UK would increase significantly. As a charitable social enterprise focused on community benefit, we carefully reviewed our options to ensure we continue to invest our resources responsibly and sustainably.
Following this review, we asked our fitness instructors to transition to PPL pre-cleared, royalty-free music. This approach allows us to manage rising costs while continuing to deliver the high-quality classes you expect.
In practical terms, all instructors are being provided with free access to Power Music; one of the most widely used fitness music platforms. Power Music enables instructors to create their own playlists using professionally recorded studio tracks (not AI-generated), giving them flexibility while ensuring full compliance with licensing requirements.
We hope this provides reassurance and clarity about why we have made this decision, the care we have taken to engage with and support our instructors and our commitment to maintaining your class experience. As we implement these changes we will continue to monitor feedback and engage with staff and customers.
Warm Regards,
Kaisha
Amazing kids swimming teachers
21 maart 2026
Antwoord van Better - Oasis Sports Centre
Hi Jelena
Thanks for your review.
We are so pleased to hear that the swimming teachers at Oasis Sports Centre have received this wonderful review. We will be sure to pass this on to the centre team.
Warm Regards
Rachel
Staff and facilities both wonderful!
5 maart 2026
Antwoord van Better - Oasis Sports Centre
Hi Isobel,
Thanks for your review.
We are so happy to hear that you think Oasis Sports Centre is wonderful - we agree!
Warm Regards
Hazal
Gym & swim with ease
Gym & swim with ease. Well run, clean, efficient booking service.A wide range of classes and friendly staff and regular updates on gym programmes or changes to the gym experience.
20 februari 2026
Antwoord van Better - Oasis Sports Centre
Hi Jason
Thank you for your review.
We are very pleased to see that you are enjoying the facilities and fitness classes at Oasis Sports Centre!
It is also great to know that you have had the opportunity to meet the centre staff and that they are taking care of the facilities!
Thank you for choosing the Oasis Sports Centre!
Kind Regards
Amir
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