Received the worst customer service have ever experienced in London. Reception guy was sullen, angry and argumentative. Was almost reduced to tears by his intimidating communication. Paid £5 for a bro... Toon meer
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Locatie
Wijzig locatie32 Endell Street, WC2H 9AG Covent Garden, GB
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Lees wat reviewers zeggen
10/10 Great humanistic staff. Kind services with real personal touch. Happy people. Lots of positivity and warmth around at all of your leisure centres in remarkable and enlightening ways. Em... Toon meer
Bedrijf heeft geantwoord
First time at Oasis Sport Center I loved swimming outside. You feel the great spirit among the swimmers. Spacious gender segregated changing room (I am old school and like it so much better!). Gr... Toon meer
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Absolutely love Oasis leisure centre gym! They recently upgraded some facilities which are top-notch, with a wide range of equipment that caters to all fitness levels. The staff are friendly, knowledg... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
32 Endell Street, WC2H 9AG, Covent Garden, Verenigd Koninkrijk
4,2
Goed
123 reviews
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In Praise of Cheryl
Cheryl has impressed me for years -- specifically, her warmth and professionalism at the front desk. In July 2025, I came to admire her even more. A bag of my belongings was stolen from the men's locker room (I was showering from the bag, just ten feet away). When I reported the theft, Cheryl could not have been more sympathetic. She dropped what she was doing and focused on my confusion and sadness. Cheryl is a credit to the Oasis.
1 juli 2025
Review zonder uitnodiging
Antwoord van Better - Oasis Sports Centre
Hi John,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Oasis Sports Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Antwoord van Better - Oasis Sports Centre
Hi Delfina
Thank you for your review.
It's wonderful to hear that you are having a positive experience at the Oasis Sports Centre and taking advantage of the lessons offered.
We wish you success in gaining the skills and confidence you desire while participating in the lessons!
Kind Regards
Amir
I generally love this pool but today was CHAOS
I generally love this pool -- it has done wonders for my spinal rehabilitation -- but it was utter chaos today, and ongoing problems have got seriously worse.
Yes, it was very sunny. But did they have to let so many people in to sunbathe? The pool was just about unusable for swimmers. Especially once the indoor pool was inexplicably closed. Did the staff scheduler not look at the weather forecast several days ago?
The men's showers are great but only two of them were working today. This is even worse than normal. There are roughly ten, and they are all needed even on normal weekday mornings.
I had left some sunglasses in the men's changing rooms on my last visit. Getting a staff member to check the lost property was a huge trial, as I was sent backwards and forwards between front desk staff, lifeguards, and the poolside manager. I will be complaining about the latter's bad attitude separately.
29 juni 2025
Antwoord van Better - Oasis Sports Centre
Hi Ian
Thank you for your review.
We are very sorry to hear about your recent experience and the issues you encountered during your visit.
It’s incredibly important to us that the pool remains a supportive and accessible environment for all members. We are sorry to hear that the overcrowding and the closure of the indoor pool disrupted this for you. We also apologise for the ongoing issues with the men’s showers.
Your feedback regarding the interactions you had with the staff regarding your lost property has also been passed on to the General Manager at the Oasis Sports Centre to review, and we hope this will assist in improving your experience with us.
Kind Regards
Amir
Ridiculously overcrowded
Booked a swim time for 50 minutes at 1:20 pm on a Sunday for me and my family. I arrived to find it absolutely heaving. It was a hot sunny day but this was ridiculously over crowded.
No space in the outside pool for us to have a family swim. We only went to this centre because of the outdoor pool. The one lane for family’s was crazy busy.
Im assuming that people stay over the allocated 50 minutes. There has got to be a way of monitoring this. Other places give different coloured wristband so when your slot is up you leave.
There was no point having the current booking system, it’s pointless.
The family changing facility and disabled changing rooms were out of order. I am disabled so had to go up and down slippery stairs to get to the changing rooms.
We spent £27 for the four of us. Total waste of money, we stayed for 15 minutes.
I will not be recommending or using this place again.
29 juni 2025
Review zonder uitnodiging
Antwoord van Better - Oasis Sports Centre
Hi Consumer.
Thank you for your review.
We are very sorry to hear about your disappointing experience during your recent visit, especially regarding the overcrowding and the issues with the changing facilities.
We understand how important the outdoor pool and accessible changing rooms are, and apologise for the inconvenience caused by the family changing and disabled facilities being out of order.
Your feedback is appreciated, and we will forward it to the General Manager at the Oasis Sports Centre for review.
We hope this will help improve your experience with us.
Kind Regards
Amir
Immaculate gem in centre of London
Immaculate gem in Central London. Gym, Indoor & Outdoor pool with Sauna & sunbathing facilities.
24 juni 2025
Antwoord van Better - Oasis Sports Centre
Hi Anthony
Thank you for your review.
It is great to see you are enjoying all the facilities available at the Oasis Sports Centre, one of London's hidden gems.
We hope to see you soon!
Kind Regards
Amir
Great value, helpful CS.
Love my Better gyms, shout out to Oasis and Morden Leisure as two of my favourites. Had some issues with my upgraded membership, which did take a while to fix but Will from Customer Support was really helpful, and the team fixed it. Great value for what comes with their Better Health UK plan.
28 mei 2025
Antwoord van Better - Oasis Sports Centre
Hi Rosie
Thank you for your review.
It is great to hear that you’re enjoying your experience with Better Gyms—especially at Oasis and Morden Leisure.
We also appreciate your patience while your membership issue was being resolved, and we’re glad to hear that Will from our Customer Support team was able to help.
We hope you continue to enjoy using and getting the most out of your Better Health UK membership!
Kind Regards
Amir
Easiest 5 stars I have ever given!
Easiest 5 stars I have ever given!
Centre is a hidden gem! Easily the best facility around and the outdoor pool is the best. Recent refurbishment has made it modern and a perfect fit for the area. Staff are all super friendly and polite every time I visit. The upgrades for the gym have transformed it, looks so much better and the equipment is all brand new!
13 mei 2025
Antwoord van Better - Oasis Sports Centre
Hi Jack
Thank you for taking the time to leave a review.
We're delighted that you're enjoying the recent refurbishments and that the upgrades to the gym and outdoor pool have made such a great impression.
It means a lot to hear that you find our centre a “hidden gem” and that our team consistently provides a friendly and welcoming experience.
Thank you for choosing Better!
Kind Regards
Amit
It really is an Oasis
It really is an Oasis! A special place bang in the centre of London! The outdoor pool is a joy. It would be 5 stars if the outdoor showers were reliably warm. Every time I've been over the last couple of months the outdoor showers have been cold (or cool maybe not entirely cold). They used to be perfect. I mentioned it to a member of staff who just smiled and shrugged. 🤷♀️
7 mei 2025
Review zonder uitnodiging
Antwoord van Better - Oasis Sports Centre
Hi Teresa,
Thank you so much for your kind review!
We're thrilled to hear that you consider us an oasis in the heart of London and that the outdoor pool is a highlight of your visits. We truly value your feedback about the outdoor showers, and we're sorry to hear that they've been inconsistent. This isn't the experience we want to provide, and we’ll definitely look into the issue to try and ensure the showers are warm in the future. We also appreciate you bringing it to our staff's attention, and we'll make sure they're more responsive next time. We hope to welcome you back soon for a fully five-star experience!
Kind regards,
Charmaine
Pool lovely and clean
Pool lovely and clean. Very impressed with the spec and the equipment in the gym. Changing rooms nice and clean but - there just always seems to be at least one (normally two - and usually the same ones!) shower out of order. That’s my only criticism.
2 mei 2025
Antwoord van Better - Oasis Sports Centre
Hi M Phillips,
Thank you so much for your kind words about our pool, gym, and changing facilities at the Oasis Sports Centre—we're really pleased to hear you’ve been enjoying them.
We truly appreciate your feedback regarding the showers, and we're sorry for the inconvenience. Please rest assured that we’re actively working to resolve these recurring issues to ensure all facilities are fully operational for our guests. Your comments help us improve, and we hope to welcome you back soon with everything in perfect working order!
Kind regards,
Charmaine
Lido is a hidden gem!
10 april 2025
Antwoord van Better - Oasis Sports Centre
Hi Daniel,
Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that you discovered the amazing Lido at the Oasis Sports Centre.
Our team works hard to ensure that every guest feels welcomed and has a memorable experience, so it’s rewarding to know that we succeeded during your visit. We aim to provide a variety of activities and facilities that cater to everyone, and your positive comments reinforce our commitment to creating enjoyable moments for our visitors.
We sincerely hope you visit us again soon to explore more of what we have to offer. If you have any suggestions or requests, please feel free to share.
Warm regards,
Charmaine
Lockers
Despite paying a fair amount for membership you are still forced to pay to use the lockers - on an individual use basis.
29 april 2025
Antwoord van Better - Oasis Sports Centre
Hi Seb,
Thank you for your feedback.
We understand how frustrating it can be to encounter additional charges, especially after paying for a membership. Our goal is to provide flexibility, which is why locker use is offered on a pay-per-use basis. That said, we’re always reviewing our policies based on member input, and your comments will certainly be taken into consideration. If you have any further concerns or suggestions, we’d love to hear from you directly.
Kind regards,
Charmaine
Excellent service from Ferra
26 april 2025
Review zonder uitnodiging
Antwoord van Better - Oasis Sports Centre
Hi Adil,
Thank you so much for taking the time to share your feedback!
We’re thrilled to hear that you received excellent service from Ferra. We take great pride in ensuring that every member of our team delivers a high standard of care and professionalism, so it’s wonderful to know that Ferra made such a positive impression on you.
Your kind words will definitely be shared with her, it’s always encouraging for our team to be recognised for their hard work and dedication. If there’s anything more we can do for you or if you have any further feedback, please don’t hesitate to reach out.
We look forward to serving you again in the future!
Warm regards,
Charmaine
Squash court are great there
Squash court are great there ! Farra is such a great person, always helpful and professional.
27 april 2025
Review zonder uitnodiging
Antwoord van Better - Oasis Sports Centre
Hi Nabil,
Thank you so much for your kind words!
We're thrilled to hear you enjoyed the squash courts and had such a positive experience with Ferrah at the Oasis Sports Club. We'll be sure to pass along your compliments—she’ll be delighted to hear them.
Looking forward to welcoming you back soon!
Kind regards,
Charmaine
The facilities are decent and the staff…
The facilities are decent and the staff are very friendly. Ferah is always very welcoming!
19 januari 2025
Review zonder uitnodiging
Antwoord van Better - Oasis Sports Centre
Hello,
We truly appreciate your kind words!
It’s wonderful to know that you had a great experience with our facilities and staff. Ferah will be particularly pleased to receive your feedback! We eagerly anticipate your next visit to the Oasis Sports Centre! 😊
Kind regards,
Charmaine
Great gym and the staff are just…
Great gym and the staff are just amazing in particular the receptionist Fara always very helpful and has a big smile .
25 april 2025
Review zonder uitnodiging
Antwoord van Better - Oasis Sports Centre
Hi Ashik,
Thank you so much for your kind words!
We are very happy to hear that you enjoy the gym and that Ferra has made such a positive impression on you. We’re proud to have her as part of our team, and we’ll be sure to pass along your compliments. We look forward to seeing you in the centre again soon!
warm regards,
Charmaine
Amazing club and staff!!
Amazing club and staff always eager to help especially Farrat who is so friendly professional and good attitude. Just make me wanting to come back every day of the week whether it's for the Gym, the Swimming pool or Squash. Amenities are always super clean and machines all brand new since a month or 2. Thanks Oasis and Farrat !
26 april 2025
Review zonder uitnodiging
Antwoord van Better - Oasis Sports Centre
Hi Samuelson,
Thank you so much for your kind words!
We’re thrilled to hear that you’ve had such a positive experience at the Oasis Sports Centre. It’s wonderful to know that Farrat and the rest of the team have made your visits enjoyable and that you’re enjoying all of our amenities. We’re proud to keep everything in top shape for our members, and we appreciate you noticing the new machines and clean facilities. Looking forward to seeing you again soon—whether for the gym, pool, or a game of squash!
Thanks again for the great review!
Kind regards,
Charmaine
I have been going to this center for…
I have been going to this center for over 4 years to play squash. It really does feel like a community where you bump into people you know. A great example of this is Ferra, he makes everyone feels at home with such a welcoming greeting, and emerge well helpful with everything
26 april 2025
Review zonder uitnodiging
Antwoord van Better - Oasis Sports Centre
Hi Yahia,
Thank you so much for your kind words and continued support over the past 4 years!
We're thrilled to hear that the Oasis Sports centre feels like a true community to you—that’s exactly the environment we aim to create. Ferra will be especially happy to hear your shoutout! He’s a big part of what makes this place feel like home. We look forward to seeing you on the court again soon!
Kind regards,
Charmaine
The great thing aborto this centre is…
The great thing aborto this centre is that its in the heart of London' 5 minutes walk from Covent Garden station! They have a gym and Outdoor pollo which will be great in the summer! Aden was very helpfull on receptiom! I will definitñey come by again
25 april 2025
Review zonder uitnodiging
Antwoord van Better - Oasis Sports Centre
Hi Vicente,
Thank you so much for your kind words!
We are delighted to hear that you enjoyed the central location of the Oasis Sports Centre, just a short walk from Covent Garden. It’s great that you appreciated the gym and outdoor pool—perfect for those summer days! We’re also glad Aden made your experience even better.
We look forward to welcoming you back soon! 😊
Kind regards,
Charmaine
Great gym
Great spot. Clean gym, decent classes, and the outdoor heated pool is a bonus. Tony’s the best - super helpful and always brings good energy. Makes a big difference.
24 april 2025
Antwoord van Better - Oasis Sports Centre
Hi Daytonaking,
Thank you so much for the kind words!
We're thrilled to hear you're enjoying the gym and all the amenities at the Oasis Sports Centre, especially the heated outdoor pool. Tony truly is a gem, and we're so glad his positive energy is making a difference for you. We look forward to seeing you again soon!
Kind regards,
Charmaine
No where compares in central London
Awesome staff, unique facility with a cracking gym as well as indoor and outdoor pools. Weights up to 50kg in the gym as well which is rare for a Leisure Facility. Top notch.
Tony the Duty Manager is a real g
24 april 2025
Antwoord van Better - Oasis Sports Centre
Hi Dwayne,
Thank you so much for your kind words!
We're thrilled to hear you enjoyed our facilities at the Oasis Sports Centre, especially the gym and pools. It's great to know the weights up to 50kg are a standout feature for you! We'll be sure to pass on your compliment to Tony—he's definitely a key part of the team, and we’re lucky to have him. We look forward to welcoming you back soon!
Kind regards,
Charmaine
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