The sauna is not jet wash cleaned and dirty. On Sunday a lady slipped and lay flat on the floor due to a slippery bench and floor due to dirt. The management seriously need to look in to this there is... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieWinchmore Hill Road, N14 6AD London, England, GB
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Lees wat reviewers zeggen
Better really lives up to its name.Clean Tidy Well managed . Friendly and helpful staff who make everyone feel welcome. They also have a very supportive Customer Service Team if needed. So happy to... Toon meer
Bedrijf heeft geantwoord
Thank you so much to Jess the Manager at the Southgate Leisure Centre, who quickly fixed a discrepancy with kids swimming classes, really appreciative of her patience and quick action to accommodate... Toon meer
Bedrijf heeft geantwoord
Overall good facilities, new well equipped gym, only downside are the cleaning standards, men’s changing rooms, and mostly showers are not very clean and with mold and black spots. Access to the po... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Winchmore Hill Road, N14 6AD, London, England, Verenigd Koninkrijk
3,7
Gemiddeld
85 reviews
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I am very disappointed with Better.
I am very disappointed with Better.
A week ago I attended Southgate gym and whilst on running machine could hear group behind holding offensive misogynistic conversations and laughing talking of rape and stabbing possibly in jest. I have requested Better remind staff and all contracted to work for Better to be reminded of policies, code of conduct.
I’m still waiting.
I think that as a lone female, both women and men should not have to put up with being in environments where others feel misogynistic behaviour is acceptable . It is unacceptable!!!!
5 augustus 2025
Antwoord van Better - Southgate Leisure Centre
Hi SandyLyn
Thank you for your review.
We are very sorry to hear about your recent experience at the Southgate Leisure Centre, and we have passed your feedback on to the General Manager to review.
We appreciate you making us aware of your recent visit, and please do not hesitate to speak to the centre staff if you have anything to discuss.
We hope this will help improve your experience with us.
Kind Regards
Amir
The facility is amazing and has now…
The facility is amazing and has now become a part of my life.
28 juli 2025
Antwoord van Better - Southgate Leisure Centre
Hi Ackhil,
Thank you so much for your kind words! We’re thrilled to hear that our Southgate Leisure Centre has become a meaningful part of your life. We’re committed to providing the best experience for you and look forward to continuing to support you!
Kind regards,
Charmaine
thanks for eveything
15 juli 2025
Antwoord van Better - Southgate Leisure Centre
Good Evening Asli,
We truly appreciate your thoughtful and kind words! It means a lot to us to know that we were able to assist you. If there's anything else you need or any further questions you have, please don’t hesitate to reach out. We're here to help in any way we can!
Kind regards,
Charmaine
Antwoord van Better - Southgate Leisure Centre
Hi Mathew
Thank you for your review.
We are very pleased to see you are enjoying the facilities at the Southgate Leisure Centre and you have had the opportunity to meet the centre staff.
We hope this continues!
Kind Regards
Amir
Antwoord van Better - Southgate Leisure Centre
Hi Irfan,
Thanks for your review.
We are so pleased to hear that the staff at Southgate Leisure Centre are so friendly and that the centre is so clean and comfortable!
Warm Regards
Hazal
The gym itself is great with good…
The gym itself is great with good classes.
The WiFi is terrible which made it very difficult to join on the tablets in the reception, probably better to do it at home on the app.
11 mei 2025
Antwoord van Better - Southgate Leisure Centre
Hi Mrs Francis,
Thank you for your feedback!
We're glad to hear that you're enjoying the classes and the gym at the Southgate Leisure Centre. We apologise for the issues you've experienced with the WiFi, and we truly appreciate you bringing this to our attention. We'll look into improving the connection to make it easier for everyone to access the tablets at the reception. In the meantime, you're right that using the app at home is a good alternative.
Thanks again for your input, and we hope to see you back in the gym soon!
Kind regards,
Charmaine
Initial experience was met with quite…
Initial experience was met with quite unhelpful staff and no available internet access which is required to register to become a customer.
11 mei 2025
Antwoord van Better - Southgate Leisure Centre
Hi St Clair,
Thank you for your feedback.
We sincerely apologise for the inconvenience you experienced during your visit to the Southgate Leisure Centre. We understand how important it is to have reliable support and access to the internet to complete your registration. We're actively working to improve both our customer service and facilities to ensure a smoother experience moving forward. Your concerns are valuable to us, and we hope to have the opportunity to serve you better in the future.
Kind regards,
Charmaine
Overcrowded sauna
The sauna was full of people that had not booked a session at least 6 people in the steam room had no sauna bands, and I counter 13 people in the steam room. Which makes it very uncomfortable and un hygienic to use, Which is not fair on anyone that has booked a sauna session
16 april 2025
Antwoord van Better - Southgate Leisure Centre
Hi Semih
Thank you for your review.
We apologise for your recent experience at the Southgate Leisure Centre. We will pass your feedback along to the management team for their review.
We hope this will help improve your experiences with us in the future and make our staff more aware of attendees who do not have sauna bookings.
Kind Regards
Amir
My daughter is very happy and cannot…
My daughter is very happy and cannot wait until her next lesson.
19 maart 2025
Antwoord van Better - Southgate Leisure Centre
Hi Vicky,
Thank you so much for your thoughtful and kind words!
We’re absolutely thrilled to hear that your daughter is enjoying her lessons at the Southgate Leisure Centre. It’s wonderful to know that she is looking forward to her next session with us. We are genuinely excited to witness her continued growth and development as she explores new concepts and skills. Each lesson brings a unique opportunity for her to shine, and we can't wait to see the progress she makes in the weeks to come!
We look forward to seeing your daughter at her next lesson.
Kind regards,
Charmaine
No baby pool available for swimbies…
No baby pool available for swimbies session and the pool is always cold. In addition the group changing room is constantly cold.
17 maart 2025
Antwoord van Better - Southgate Leisure Centre
Hi,
Thank you for sharing your feedback with us!
We're sorry to hear that the baby pool wasn't available during your session and that the pool and changing room temperatures didn't meet your expectations. We understand how important comfort is, and we’ll look into the temperature settings to ensure a more pleasant experience. We appreciate your input and will work on improving these areas for future visits. Please don't hesitate to reach out if you have any more suggestions!
Kind regards,
Charmaine
Angela was super professional and had a…
Angela was super professional and had a fantastic class!!!
19 maart 2025
Antwoord van Better - Southgate Leisure Centre
Hi Ss,
Thank you so much for taking the time to share your experience!
We're so happy to hear that Angela’s professionalism and class left such a positive impact on you. She truly goes above and beyond to create a welcoming and engaging environment, and it’s wonderful to know that her efforts resonated with you. We will definitely pass along your kind words to her—it’s always encouraging to hear that her hard work is appreciated.
We hope to see you in another class soon!
Kind regards,
Charmaine
Had a great workout today
Had a great workout today. My tutor was understanding and patient with me as my first class with him
27 februari 2025
Antwoord van Better - Southgate Leisure Centre
Hi Georgina
Thank you for taking the time to leave a review.
It is great to see you enjoyed your workout at the Southgate Leisure Centre and the Fitness Instructor has been able to accommodate.
We hope to see you soon and thank you for choosing Better.
Kind Regards
Amir
Vishal was really helpful in sorting…
Vishal was really helpful in sorting out a parking issue and was very communicative.
11 februari 2025
Review zonder uitnodiging
Antwoord van Better - Southgate Leisure Centre
Hi Richard,
Thanks for your review.
We are so delighted to hear that Vishal was so helpful!
Warm Regards
Hazal
10/10 for Bailey!
5*’s more what can I say. Bailey is an outstanding team member, gave me a tour of each facility, which was so clean and in immaculate condition. I really can’t fault it at all. He really is an outstanding member of your team, smiling throughout and knew the answer to any question I had. He gave me a rundown of the different types of memberships, and with being a student this one really stuck out to me! However I do have other family and friends who will appreciate this massively too. Overall a 10/10 experience and I look forward to joining!
30 januari 2025
Review zonder uitnodiging
Antwoord van Better - Southgate Leisure Centre
Hi Jessica,
Thanks for your review.
We are so excited to hear you have joined us after Bailey giving you a tour and answering all your questions - Welcome!
Warm Regards
Hazal
Bailey was outstanding
Bailey gave me and excellent tour and really highlighted all of the benefits of each facility, what an assist to your team you really have. I myself a student have been looking for a place to join and after viewing many places this by far tops them all! There’s a type of membership for everyone (I might even bring along my mum!) every inch of the place was clean and at high standards, I really can’t fault it. If I could give it more than 5* I totally would! So impressed
30 januari 2025
Review zonder uitnodiging
Antwoord van Better - Southgate Leisure Centre
Hi Jessie,
Thanks for your review.
We are so happy to hear that the concierge at Southbury was so helpful and that you would recommend Better/GLL to your family.
Warm Regards
Hazal
Awful app and too difficult to book classes
App doesn’t not work and classes can only be booked on web address. Impossible
to book classes even when the window opens which makes membership more or less redundant.
25 januari 2025
Antwoord van Better - Southgate Leisure Centre
Good Afternoon JL,
I hope this message finds you well.
Thank you for taking the time to provide your feedback. I am sincerely sorry to learn about the difficulties you encountered when attempting to book activities using the Better App. The App should function for all customers so I apologise for the issue you are currently experiencing. Please take your device into the centre you attend, and speak with the staff so they can help you set up the App so you are able to book your activities using your device.
We hope you get this issue resolved so you are able to continue with your online bookings.
Kind regards,
Charmaine
I feel very unsafe in Southgate Centre…
I feel very unsafe in Southgate Centre as I am a lady, 63 who was attacked verbally and body language by a man 3 months ago. I am still waiting for the centre Management to speak with the abuser and tell him he must leave my class, get away from me or give apologies, there is no empathy at all in the centre, for terrible experience suffered
4 oktober 2024
Review zonder uitnodiging
Antwoord van Better - Southgate Leisure Centre
Good Morning Carmen,
Thank you for sharing your thoughts with us.
I’m truly sorry to hear about the incident you experienced three months ago. It’s important to me that we address your concerns properly. Could you please confirm if the incident occurred at our centre and whether you were able to report it to our management team at that time? If you did, I would greatly appreciate it if you could fill out the attached Find Reviewer form with the details of whom you spoke to, so I can ensure this is brought to the attention of the center manager for a prompt resolution.
Your experience matters to us, and I want to make sure we take the necessary steps to address it.
Warm regards,
Charmaine
GERMS
The Southgate women's showers are absolutely disgusting. Hair everywhere, no maintenance and the shower pressure is absolutely shambolic. You'll have to wash for 30mins to be clean. The floors and the walls have limescale and dirt. The price you pay is not worth the germs. It stinks in the showers of sewage drain. Please don't leave your cleanser or any valuables it'll get stolen like mine did. Whoever took my Anua face wash hope you get acne for life :) oh and to add the sauna and steam are unbelievably dirty. The sauna has to be the most vile, the walls have lighting so it shows all the dirt and sweat of others on the floor. The steam rooms just stinks of damp. This lesuire center needs TLC asap.
7 december 2024
Review zonder uitnodiging
Antwoord van Better - Southgate Leisure Centre
Hi Yasmin,
Thank you for your review.
We can confirm that we have sent your complaint which you submitted via our complaints form to the centre's management team for investigation.
We appreciate your feedback and hopefully, we can do better on your next visit.
Warm Regards
Hazal
Love the place but sort out the racism !
Love the place. However experienced racism in the sauna. A family were ranting about how they hate Muslims (as quoted - *Fu***** Muslims) and then had the audacity to ask if I was Muslim.
The shere ignorance.
Not the first time.
You need to put a sign up atleast. No politics, no religious opinions and no menthol oils!
Not hard.
1 december 2024
Review zonder uitnodiging
Antwoord van Better - Southgate Leisure Centre
Hi Sultan,
Thanks for your review.
We are so sorry to hear about your experience.
Discrimination is not accepted in any form and we will we fully investigate all reports of this.
We would advise that you report anything like this to a member of the staff at the centre so we can discuss this with the members at the time and take the necessary measures to ensure this does not happen again.
Warm Regards
Hazal
Overall good facilities
Overall good facilities, new well equipped gym, only downside are the cleaning standards, men’s changing rooms, and mostly showers are not very clean and with mold and black spots.
Access to the pool is open to people even without taking a shower before jumping in the water, it should be mandatory to shower before entering the pool.
Steam room and sauna should be much more cleaned and sanitised.
10 december 2024
Antwoord van Better - Southgate Leisure Centre
Hi Vincenzo,
Thanks for your review.
We appreciate your feedback and have passed this to the centre so they can investigate and improve on their cleanliness.
Warm Regards
Hazal
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