The sauna is not jet wash cleaned and dirty. On Sunday a lady slipped and lay flat on the floor due to a slippery bench and floor due to dirt. The management seriously need to look in to this there is... Toon meer
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Locatie
Wijzig locatieWinchmore Hill Road, N14 6AD London, England, GB
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Lees wat reviewers zeggen
Better really lives up to its name.Clean Tidy Well managed . Friendly and helpful staff who make everyone feel welcome. They also have a very supportive Customer Service Team if needed. So happy to... Toon meer
Bedrijf heeft geantwoord
Thank you so much to Jess the Manager at the Southgate Leisure Centre, who quickly fixed a discrepancy with kids swimming classes, really appreciative of her patience and quick action to accommodate... Toon meer
Bedrijf heeft geantwoord
Overall good facilities, new well equipped gym, only downside are the cleaning standards, men’s changing rooms, and mostly showers are not very clean and with mold and black spots. Access to the po... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Winchmore Hill Road, N14 6AD, London, England, Verenigd Koninkrijk
3,7
Gemiddeld
85 reviews
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Extremely cold water
All the coaches and staff are great, but the water in the pool is too cold. All the kids were shaking. How they supposed to learn how to swim, when they can't relax in the water.
21 november 2024
Antwoord van Better - Southgate Leisure Centre
Good Afternoon Marina,
Thank you for your feedback regarding your child's swimming lessons at the Southgate Leisure Centre.
We are pleased to learn that your child is enjoying the lessons. However, we sincerely apologise for the discomfort experienced due to the pool temperature being cold, which left your child shivering after the sessions. I will ensure that your concerns are communicated to the centre management so that they may address this issue and maintain an appropriate temperature for future lessons.
We appreciate your input, and I hope this information is helpful.
Best regards,
Charmaine
Antwoord van Better - Southgate Leisure Centre
Hi Sue
Thank you for your review.
We are very pleased that the Southgate Leisure Centre and staff are providing this for you!
We hope you continue to enjoy your time with us.
Kind Regards
Amir
Not enough weights or equipment for…
Not enough weights or equipment for body pump class.
Spin bikes are always filthy.
Hard to get on to any classes as there not enough of the popular ones and they keep taking on new members without resolving these issues. Either buy more equipment or add more popular classes.
I need to set an alarm to get onto any class and the site always crashes as people fight for spaces.
28 oktober 2024
Antwoord van Better - Southgate Leisure Centre
Dear LS,
Thank you for your recent feedback regarding our services.
We sincerely regret that you are experiencing difficulty in securing a space in the Fitness Classes at the Southgate Leisure Centre. Our Fitness Classes enjoy significant popularity across all our facilities, and we strongly recommend that customers make advance bookings to ensure availability for the desired activities. Nonetheless, we recognise that scheduling conflicts may arise, given the high demand from other customers.
We strive to maintain an equitable booking system for all patrons and offer a waitlist option for fully booked classes, allowing you the opportunity to participate should a cancellation occur.
Additionally, we will communicate your concerns regarding the cleanliness of the Spin bikes to the centre manager for further investigation.
Thank you for bringing these matters to our attention.
Sincerely,
Charmaine
I really like this gym
I really like this gym, I have seen many gyms but this one suits me well. The price is good, staff are friendly. I recommend this gym to everyone. Thank you so much.
1 september 2024
Antwoord van Better - Southgate Leisure Centre
Good Afternoon Sasha,
Thank you for taking the time to share your thoughts with us!
We’re thrilled to hear that you’re enjoying your membership at the Southgate Leisure Centre. It's wonderful to know that our facilities and programs are meeting your expectations. If you have any specific highlights or suggestions on what you love the most—or what we could improve—please feel free to share. Your feedback is invaluable in helping us enhance the experience for all our members.
Best regards,
Charmaine
Southgate
I’m really pleased that I decided to rejoin the gym recently after a long break, especially after hearing about the renovations and updates to the facilities. So far everything has been great! Visiting during the day, the gym is not overcrowded, all the equipment is brand new, and everything is clean. I hope it stays this way!
16 oktober 2024
Antwoord van Better - Southgate Leisure Centre
Good Evening Vladimir,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that you are enjoying your membership at the newly refurbished Southgate Leisure Centre. It’s always rewarding to know that our efforts to enhance the facilities are making a positive impact. The installation of new equipment was a key part of our renovations, and we're delighted that you've found it beneficial for your workouts.
Additionally, it’s great to hear that you've been taking advantage of the quieter periods during the day. These times provide an excellent opportunity for members like yourself to focus on their fitness goals without the distractions of a crowded gym. If you have any specific feedback or suggestions on how we can further enhance your experience, please don’t hesitate to let us know.
Thank you once again for your positive review, and we look forward to seeing you at the Centre!
Warm regards,
Charmaine
Nice renovation, good swimming lessons, friendly staff.
Overall we just started our swimming lessons. At this moment I am happy. Good, renovated leisure centre warm facilities friendly staff.
16 oktober 2024
Antwoord van Better - Southgate Leisure Centre
Hi German,
Thanks for your review.
It is fantastic to hear that you are happy with the lessons and the recent renovations at Southgate.
Warm Regards
Hazal
Antwoord van Better - Southgate Leisure Centre
Hi Chetna,
Thanks for your review.
We are so pleased to hear that you are enjoying the facilities at Southgate!
Warm Regards
Hazal
Good enough
The Better app and booking system is poor and difficult to navigate. The lesson was ok but having started late when a teacher no-showed the kids were not given the full 30 mins paid for.
29 september 2024
Antwoord van Better - Southgate Leisure Centre
Hi Abitmeh,
Thanks for your review.
It is disappointing to hear that you have been experiencing difficulties when using the app - when you are next in centre, why not ask a friendly member of the concierge team to show you all of the great features our app has to offer!
We are sorry to hear that your lesson started late and hopefully this does not happen in the future.
Warm Regards
Hazal
Impressed with the centre
Impressed with the centre . New equipment clean parking .Members seem nice . I was disappointed with the first class I attended which was covered and was not a Body Pump class . Happy with my second class . The centre is local which is a bonus .
12 september 2024
Antwoord van Better - Southgate Leisure Centre
Good Morning Nicki Elia,
We sincerely appreciate you taking the time to share your feedback with us.
It brings us immense joy to learn that you are thoroughly enjoying your membership at the Southgate Leisure Centre. We take great pride in ensuring that our facilities are not only kept clean and well-maintained but also exceed our members' expectations.
We are saddened to hear that the first Fitness Class you attended did not meet your expectations however we are happy to hear that the second class you attended exceeded your expectations. We hope you continue to enjoy your membership at the Southgate Leisure Centre along with the great activities they have available for all ages and abilities.
Thank you once again for your kind words. We look forward to continuing to serve you and make your leisure time as enjoyable as possible.
Kind regards,
Charmaine
Customer Experience
The service and facilities are excellent. I enjoy using the facilities and staff are amazing
6 september 2024
Antwoord van Better - Southgate Leisure Centre
Hi Mathias,
Thanks for your review.
We are so pleased that you are enjoying Southgate and that the service from the team has been amazing!
Warm Regards
Hazal
Scanning In
Scanning in always seems to be a problem for myself and other users. The turnstile does not seem to scan and I have to refer to staff at the front desk to scan my card to give me access.
26 augustus 2024
Antwoord van Better - Southgate Leisure Centre
Good Morning J,
Thank you for your review.
We are very sorry to hear that the access gates do not work when you try to use them at the Southgate Leisure Centre. Please speak to a Duty Manager at the centre so they can investigate to see why you are unable to sign in using your device. If they are unable to assist you they will refer this issue to our IT Team to investigate further.
We hope you are enjoying the facilities and activities at the centre.
Warm regards,
Charmaine
The man was very helpful and was able…
The man was very helpful and was able to change my booking to the preferred time for my son’s swimming lesson. Thank you!
23 augustus 2024
Antwoord van Better - Southgate Leisure Centre
Hi Sophie,
Thanks for your review.
We are so pleased to read that our Customer Service team were able to assist you with your lesson change.
Warm Regards
Hazal
Had a great swimming lessons but found…
Had a great swimming lessons but found the changing and shower rooms to be dirty.
11 augustus 2024
Antwoord van Better - Southgate Leisure Centre
Hi Rachel,
Thank you for your review.
We are pleased to hear you are enjoying swimming lessons and have passed on your feed back about the cleanliness to the centre team.
Warm Regards
Hazal
The showers very dirty
The showers very dirty, nothing inside the shower to hang the tower, you have to put the towel on floor, toilets very dirty, the staff very good and very helpful,
1 augustus 2024
Antwoord van Better - Southgate Leisure Centre
Hi Maria,
Thank you for your review.
We are sorry to hear that you have found that Southgate unclean and will pass on your feedback to the centre so they can improve for the future.
Warm Regards
Hazal
Pros and Cons
The facility is clean. The teachers are very friendly and makes the new learners feel comfortable in the water. However, the classes offered for swimming are quite short. Also, I wanted to add swimming lessons for my daughter but I have to pay another membership fee so I could let her attend more. I find it odd to have to pay for another membership (already an existing member) so as to add other swim classes for her.
25 juli 2024
Antwoord van Better - Southgate Leisure Centre
Good afternoon Jeanne,
Thank you for your feedback.
We are delighted to learn of your daughter's enjoyment of the swimming lessons at the Southgate Leisure Centre and the positive experience with our friendly and welcoming instructors. If you wish for your child to participate in more than one lesson per week, it is necessary to acquire an additional membership, as each membership entitles the participant to only one lesson per week.
We hope your daughter continues to enjoy her swimming lessons at the Southgate Leisure Centre.
Kind regards,
Charmaine
Southgate
Needs to be cleaner, especially around the changing rooms, not been to this centre in a long time and nothing seems to have changed. Thought there was new management in control ??
31 juli 2024
Antwoord van Better - Southgate Leisure Centre
Hi Kevin,
Thank you for your review.
We are sorry to hear that Southgate is not as clean as it could be and have passed this to the centre team to investigate.
Warm Regards
Hazal
Pricing is too high I feel
Pricing is too high I feel. Charging 38 pound a month for just 2 hrs of swimming is too high.
27 juli 2024
Antwoord van Better - Southgate Leisure Centre
Hi Ria,
Thank you for your email.
The price you pay is not just for one lesson a week, you also can swim outside of your lesson at the centre you are attending for no extra charge during Swim for all sessions.
Warm Regards
Hazal
Disgustingly misled
Yesterday evening I went to Southgate leisure centre to sign up my daughter for a 6 week gym trial starting today. She has membership at Pure Gym but it can get busy so I said maybe she could give Southgate gym a try.
First sign up to say it is shutting next week for a few weeks. So how dare they sell me a pass for a shut gym. This is utter misrepresentation and I actually believe it is fraud because she knew it was shutting when she sold me the 6 week pass. So it gets worse. Today my daughter goes to the gym. She said the changing room was shut so she had to use the swim changing room. She said it was the dirtiest gym she has ever been to and given she just returned from 7 months in South America , she has experienced many poor gyms.
I will be asking for my money back. It’s absolutely appallingly dishonest behaviour.
11 juli 2024
Review zonder uitnodiging
Antwoord van Better - Southgate Leisure Centre
Good Afternoon Elisabeth,
Thank you for your review.
I am very sorry to hear that your daughter was not happy with the facilities at the Southgate Leisure Centre. All centre specific memberships at this facility have been given UK access whilst the centre is closed for refurbishment and the information in regard to the closure is stated via the below link for all customers to view. We apologise if you were unaware of the refurbishment before your daughter purchased the membership but if she has had the membership for less than 14 days you will be able to request a cancellation of the membership and receive a full refund.
We hope this has helped.
Major Improvements are starting at Southgate Leisure Centre | Enfield | Better (https://www.better.org.uk/leisure-centre/london/enfield/southgate-leisure-centre/southgate-leisure-centre-refurbishment)
Kind regards,
Charmaine
Antwoord van Better - Southgate Leisure Centre
Good Morning Maureen,
Thank you for your review.
We are very happy to hear that you are enjoying the Gym, the swimming pool and the Healthsuite facilities at the Southgate Leisure Centre. However, we are saddened to hear that the toilets are not up to the standard we strive to provide for all our customers on each visit to our facilities. I will ensure your feedback is passed to the centre manager for his immediate attention on the areas of concern so these can be taken care of quickly.
We thank you for taking the time to provide the above feedback so we can ensure we are providing the best possible service to all our members upon each visit.
Have a lovely weekend.
Warm regards,
Charmaine
Thank you for all your support during…
Thank you for all your support during my serious illness.
Alan
14 juni 2024
Review zonder uitnodiging
Antwoord van Better - Southgate Leisure Centre
Hi Alan,
Thank you for your review.
We are so happy to hear that you are feeling better and we were able to support you through your journey.
Warm Regards
Hazal
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