I love Catherine & Nichole’s spinning classes, such wonderful energy & expertise with detailed instructions & explanations 11/10! Receptionists are very helpful I was a member at Virgin Acive for... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieAdelaide Rd, NW3 3NF London, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
very good gym overall, well equipped, friendly and helpful staff. The only issue: it's unacceptabily dirty. There's centimetres of dirt piled everywhere, on the floor, machines, not to mention the cha... Toon meer
Bedrijf heeft geantwoord
I am extremely satisfied with this sports facility. The staff are very polite, responsible, and professional. Whenever I needed help with anything, they assisted me in a very friendly and caring manne... Toon meer
Bedrijf heeft geantwoord
First swimming lesson. Would have been helpful to get a reminder in the welcome email that the venue doesn't sell overshoes and how the locker system works. Also to find a person downstairs would... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Adelaide Rd, NW3 3NF, London, Verenigd Koninkrijk
3,9
Goed
186 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
why this is a fantastic gym centre
This is a fantastic gym centre, the steam room, the pool, and the staff are all fantastic because pretty much everyone is from the area, and that gives a very strong family vibe, you feel safe and supported.
25 maart 2026
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Agnes,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Better Gym Bradford.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Mis Abukar,
Thanks for your review.
We appreciate you awarding us 5 stars!
It is great to hear that you are enjoying the facilities, and we look forward to welcoming you back soon!
Warm Regards
Azaria
Good overall
The service and cleanliness is great, swimming pools are clean and warm.
The only downside is the app. It’s very confusing, the type of contract is not visible, it doesn’t send confirmation emails. It needs good investment as it hasn’t been changed for many years
23 februari 2026
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Vera,
Thank you for your review!
We appreciate your feedback regarding our Better UK App, as this helps us to make improvements.
Please note that you Membership type is visible by selecting 'Your Account' and then 'Your Memberships'.
We've also looked at the issue you've experienced with your confirmation email.
There's currently more than one account linked to your email address, which is causing this problem.
When more than one account is linked, this can clash and prevent our System from sending any emails to you.
Thank you for sharing this with us!
Warm Regards,
Kaisha
Good customer support
18 februari 2026
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Ethan
Thank you for your review.
It is great to see that you have received good customer service and if you have any further questions, please let us know!
Kind Regards
Amir
Good equipment overall but Low hygiene standards
Good equipment overall.. however the hygiene in mens showers is awful. Constant smell of piss and the showers have been out of order ( no notice!). The sauna and steam room were not very relaxing, and the hygiene standards were noticeably poor.
13 februari 2026
Antwoord van Better - Swiss Cottage Leisure Centre
Hello Pat,
Thank you very much for sharing your feedback with us.
We are genuinely sorry to hear that your experience at Swiss Cottage did not meet your expectations.
The issues you raised regarding hygiene and the persistent smell of urine in the showers are certainly not reflective of the standards we strive to maintain.
We have forwarded your comments to the centre manager for immediate review, and we hope your next visit will be much more enjoyable and up to the high standards you expect.
Kind Regards
I telephoned today to re-new my annual…
I telephoned today to re-new my annual membership with Better and I was attended to by Aaiasa she slowly help me decide on the best membership for me to upgrade to , and it was the best decision I made this month ; so I could enjoy continue using ALL Better gymnasium's across the UK allowing me great freedom ,choice and flexibility in my exercise regime ; this felt like the exact course of action for me at the moment and with a little extra on top I could enjoy this membership this year. So thank you to Aaiasa for supporting me through this process - Well Done to you and all the staff at membership Better who are working behind the scenes who don't usually acknowledged ! Warmest Wishes Parimal
10 februari 2026
Review zonder uitnodiging
Antwoord van Better - Swiss Cottage Leisure Centre
Hello Parimal,
Thank you for your 5-star review and for sharing detailed comments and feedback.
We are pleased to learn that our membership team was able to assist you in selecting the appropriate membership.
We sincerely trust that you will have an enjoyable experience at The Swiss Cottage Leisure Centre.
Kind regards
Not the most professionally trained…
Not the most professionally trained bunch and super annoying when you want to cancel lessons or course, they still want to charge you and have the cheek to ask you for proof of over payment, isn’t that your job “customer service” ?
9 februari 2026
Review zonder uitnodiging
Antwoord van Better - Swiss Cottage Leisure Centre
Hi K,
Thank you for taking the time to share your feedback!
We’re sorry to hear that your recent experience at our Swiss Cottage Leisure Centre did not meet your expectations, particularly regarding the cancellation process.
Our team always aims to provide a professional and supportive service, and we regret that this wasn’t reflected in your interaction.
We note our cancellation policy in our Terms and Conditions, so our customers are aware of this, and some lessons require a' month in hand' payment upon enrolment.
As a result, when notice is given, this advance payment period means the cancellation will take effect after the additional month has been covered.
We do apologise for any frustration this process has caused, and we're more than happy to raise your feedback with the wider team.
Thank you again for raising this with us!
Warm Regards,
Kaisha
I had a dispute at the gym in Swiss…
I had a dispute at the gym in Swiss Cottage leisure centre yesterday, a group of uncivilised people who train in the gym attacked me physically and sexually like threatening me by touching their genitalia one of them is an Indian woman and a black man, the reason was that I had a phone call my voice was a bit loudly they are being rude and aggressive.
The lady approached to stop my cardio machine she also the black man also try to touch me and then started to sexually abuse and threaten me by saying “watch your back”.
Today I came to the gym and I was surprised that they suspended me for six months and the uncivilised people who attacked me still keep coming without being stopped.
I found out that the general manager who called Louise took unfair decision because he was taken aside, and he is racist and have lack of management skills.
This place is deeply awful, from my side I reported all this accident to the police.
22 januari 2026
Review zonder uitnodiging
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Youssef,
Thanks for your review.
We are sorry to hear of your recent experience at Swiss Cottage.
We have reached out to the centre and they are aware of the situation and have advised that if you have any further queries or concerns, to email them.
Their email address is: Swiss.cottage@gll.org
Warm Regards
Hazal
Antwoord van Better - Swiss Cottage Leisure Centre
Thank you for sharing your feedback with us, Rachel.
We are very happy to hear you enjoy your visits at Swiss Cottage Leisure Centre.
Kind Regards
Lady at reception was super helpful
Lady at reception was super helpful. Gym and steam room clean and well kept
9 januari 2026
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Ruth
Thank you for your review.
We are very pleased to see that the concierge at the Swiss Cottage Leisure Centre was able to assist with your enquiry, and it is great to know that you are enjoying the facilities!
Thank you for choosing Better.
Kind Regards
Amir
very good gym overall, but...
very good gym overall, well equipped, friendly and helpful staff. The only issue: it's unacceptabily dirty. There's centimetres of dirt piled everywhere, on the floor, machines, not to mention the changing rooms. They save money on cleaners. They rely on customers and even PT to clean. Also the ceiling of the pool is falling apart and dripping water. They should make the weekly pool water analysis report public.
4 december 2025
Antwoord van Better - Swiss Cottage Leisure Centre
Thank you for sharing your experience with us, Elisa,
Your feedback is really important to us as it helps us improve.
Kind Regards
The staff was professional and so helpful
The staff was very professional, helpful and so kind. A thanks especially for Karl and Yasmine's help.
6 december 2025
Antwoord van Better - Swiss Cottage Leisure Centre
Thank you for your lovely feedback about our amazing staff at Swiss Cottage Leisure Centre, Lisa!
We are very happy to hear our staff's effort in making our customers happy is noticed and appreciated.
Kind Regards
Antwoord van Better - Swiss Cottage Leisure Centre
Thank you for your feedback, Clark.
We’re glad you noticed our staff’s positivity — it reflects how proud and committed they are to making sure our customers enjoy their visits at Swiss Cottage Leisure Centre.
When I joined up to become a member I…
When I joined up to become a member I found the staff very welcoming and helpful! This made all the difference!
1 november 2025
Antwoord van Better - Swiss Cottage Leisure Centre
Thanks for sharing your experience, Joe! We’re so glad our team helped make your membership subscription special.
Never coming back to swiss cottage
Never coming back to swiss cottage. The setup is incredibly unintuitive, terrible signage, nowhere for parents to watch little kid swim lessons, and the staff was the absolute worst. Unfriendly and unhelpful.
Only saving grace was the swim lesson itself seemed to be pretty good
11 november 2025
Antwoord van Better - Swiss Cottage Leisure Centre
Hello DA,
Thank you for sharing your feedback regarding your recent visit to Swiss Cottage Leisure Centre.
We’re truly sorry to hear about your experience and appreciate you taking the time to let us know.
We understand how frustrating it must have been to deal with unclear signage, lack of viewing areas for parents, and unhelpful interactions with staff.
This is not the level of service we aim to provide, and your comments have been shared with the centre management team for immediate review.
We’re glad to hear the swim lesson itself met your expectations, and we’ll work hard to ensure the overall experience matches that quality.
Thank you again for your feedback—it helps us improve.
Kind Regards
Professional staffs
Professional staffs. Ongoing pupils progressive assessment and ongoing communication with parents.
31 oktober 2025
Antwoord van Better - Swiss Cottage Leisure Centre
Good afternoon, Mohamed,
Thank you for sharing this wonderful feedback with us.
We are proud of our team, and we are very pleased that they are making a difference during your visits.
Kind Regards,
Sara
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Angela
Thank you for your review.
It's wonderful to know that you found the atmosphere at Swiss Cottage Leisure Centre to be just as you expected!!
Kind Regards
Amir
Some of the Staff are not qualified and…
Some of the Staff are not qualified and unfriendly,
29 september 2025
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Altahair,
Thanks for your review.
We are sorry to hear that you are unhappy with the staff at Swiss Cottage.
We can assure you that all of our staff are fully qualified in the field they are working in.
We are disappointed that you have found them to be unfriendly and have passed on your feedback to the centre.
Warm Regards
Hazal
First swimming lesson
First swimming lesson. Would have been helpful to get a reminder in the welcome email that the venue doesn't sell overshoes and how the locker system works. Also to find a person downstairs would have helped to get a few minor questions answered. Overall a bit confusing experience, but second lesson should be better now.
--
Thanks so much for positive response. Logistics are all sorted now (we've settled for reusable / washable overshoes). Child loves lessons and teacher, and swimming is becoming a highlight of our week.
Thank you.
14 september 2025
Antwoord van Better - Swiss Cottage Leisure Centre
Hello Anne,
Thank you so much for your kind update – we’re absolutely delighted to hear that everything is now running smoothly and that your child is enjoying the lessons! It’s wonderful to know that swimming has become a highlight of your week – that’s exactly the kind of experience we aim to provide.
We also really appreciate your earlier feedback, which helped us identify areas for improvement. Your suggestion about reusable overshoes is a great one, and we’re glad you found a solution that works well for your family.
If there’s ever anything else we can do to support you, please don’t hesitate to get in touch. We look forward to welcoming you back each week!
Warm Regards
The first experience was very bad…
The first experience was very bad because the teacher wasnot helping and I have to do all the job.
That is not what I have signed for. I expect to have a teacher who would teacher me.
30 september 2025
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Amina
Thank you for your review.
We are very sorry to hear about your recent experience at the Swiss Cottage Leisure Centre, and we have passed your feedback on to the management team to review.
We hope this will help enhance your upcoming lessons with us.
Kind Regards
Amir
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.