I love Catherine & Nichole’s spinning classes, such wonderful energy & expertise with detailed instructions & explanations 11/10! Receptionists are very helpful I was a member at Virgin Acive for... Toon meer
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Locatie
Wijzig locatieAdelaide Rd, NW3 3NF London, GB
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Lees wat reviewers zeggen
very good gym overall, well equipped, friendly and helpful staff. The only issue: it's unacceptabily dirty. There's centimetres of dirt piled everywhere, on the floor, machines, not to mention the cha... Toon meer
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I am extremely satisfied with this sports facility. The staff are very polite, responsible, and professional. Whenever I needed help with anything, they assisted me in a very friendly and caring manne... Toon meer
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First swimming lesson. Would have been helpful to get a reminder in the welcome email that the venue doesn't sell overshoes and how the locker system works. Also to find a person downstairs would... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Adelaide Rd, NW3 3NF, London, Verenigd Koninkrijk
3,9
Goed
186 reviews
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customer service
The customer service here is outstanding !! They are very quick, friendly, helpful and professional whenever I need any help. The gym is great with very good equipments. Pool is amazing too and off-course the steam and sauna.
Overall it’s a great place for the local community. I highly recommend this centre to everyone.
14 maart 2025
Review zonder uitnodiging
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Stephen,
Thanks for your review.
We are so delighted to hear that the customer service at Swiss Cottage is outstanding!
Thanks for recommending us!
Warm Regards
Hazal
Swiss cottage
I've been a member here for a very long time and always welcomed by the friendly staff. The gym equipment is top notch and the classes are well engaging and well taught. The swimming pool is very clean and temperature is almost perfect all the time.
13 maart 2025
Review zonder uitnodiging
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Bettina,
Thank you so much for your kind words!
We are delighted to hear that you've had such a positive experience with us over the years at the Swiss Cottage Leisure Centre. It's great to know that you enjoy the friendly atmosphere, our top-notch equipment, and the engaging classes. We're also glad the swimming pool meets your expectations. We truly appreciate your continued support and look forward to seeing you again soon!
Kind regards,
Charmaine
Thank you for the opportunity
Thank you for the opportunity! Have been here for about 20yrs . Took me 10 yrs to establish table tennis. We’ve never looked back with Abu at the helm. The best & most amenable sports coordinator ever. He’s like gold dust so treasure him please! The staff are the best & most lovable team too specially Russell. Let’s keep this community thriving at this time. Respectfully , Shauna Mahlo
13 maart 2025
Review zonder uitnodiging
Antwoord van Better - Swiss Cottage Leisure Centre
Hi,
Thanks for your review.
We are so pleased to hear from such a long-standing member of Swiss Cottage! It is great that the staff are so amazing!
Warm Regards
Hazal
Excellent gym facilities priced reasonably.
The staff are very helpful and the weights room is fab.
13 maart 2025
Review zonder uitnodiging
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Adam,
Thanks for your review.
We are so delighted to hear that you are enjoying Swiss Cottage!
Warm Regards
Hazal
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Francine,
Thank you for your feedback!
We're thrilled to hear that you're satisfied with the equipment. We strive to provide high-quality products that meet our customers' needs, and it’s great to know that it’s been a good fit for you. If you ever have any questions, need assistance, or would like recommendations on how to get the most out of your equipment, don’t hesitate to reach out. We’re here to help!
Kind regards,
Charmaine
Excellent value and well kept…
Excellent value and well kept facilities. The staff are always helpful and friendly.
12 maart 2025
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Gill,
Thank you so much for your kind words!
We're delighted to hear that you enjoyed the facilities at the Swiss Cottage Leisure Centre and had a great experience with our staff. We take pride in providing excellent service, and your feedback motivates us to keep up the good work. We look forward to welcoming you again soon!
Kind regards,
Charmaine
Firstly
Firstly, "Great" is not the adjective I would use, good, functional, pleasant even, but not "Great".
So, what made my experience good was the person I spoke to by the name of Declan (surname unknown), Declan was/is a decent human being and went beyond the parameters of his remit or duty.
There is no metric to measure, define or rate people like Declan, that are just decent Human beings
11 maart 2025
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Timothy
Thank you for your review.
We are pleased to see Declan has provided a pleasant service and been able to assist with your enquiries making your experience good.
Your feedback has been passed on to the staff at the Swiss Cottage Leisure Centre to view.
Kind Regards
Amir
Great Leisure Centre!
Love Swiss Cottage! Great gym and pool with a lovely vibe. The gym is really well equipped and always clean and the staff are really friendly :)
12 maart 2025
Review zonder uitnodiging
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Dolly
Thank you for your review.
It's wonderful to hear that you are enjoying your time at the Swiss Cottage Leisure Centre and making use of the facilities and equipment!
We are also delighted that you have had the chance to meet the centre staff and feel free to reach out if you have any enquiries.
Kind Regards
Ami
r
I am an over 60 member at Swiss Cottage…
I am an over 60 member at Swiss Cottage leisure centre. I have been coming here for over 10 years.
The centre is great and the service here is exceptional specially the reception staff are very helpful.
The centre is clean and the atmosphere is great.
11 maart 2025
Review zonder uitnodiging
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Vered,
Thanks for your review.
We are so pleased to hear from a long-standing member! It is great that the staff at Swiss Cottage are so helpful and provide exceptional Customer Service!
Warm Regards
Hazal
Excellent staff
Excellent staff. Excellent facilities.
Great mixture of members.
Recommending to all levels and abilities :)
10 maart 2025
Review zonder uitnodiging
Antwoord van Better - Swiss Cottage Leisure Centre
Hi,
Thank you very much for your kind words! We are absolutely delighted to hear that you had such a positive experience during your visit.
Our team takes great pride in providing exceptional service, and it’s wonderful to know that our staff made a lasting impression on you. We strive to create a welcoming and inclusive environment, and it’s gratifying to learn that you also appreciate the diversity of our members.
Your recommendation means a lot to us! We are always eager to improve and ensure that every visit is memorable. We can’t wait to welcome you back soon for another enjoyable experience!
Kind regards,
Charmaine
Great gym
Great gym, good facilities, friendly staff. Enjoy coming here and will continue!
7 maart 2025
Review zonder uitnodiging
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Lucy
Thank you for your review,
It is great to see you are enjoying your experience at the Swiss Cottage Leisure Centre and the staff are creating a friendly atmosphere for you and your fellow members!
Thank you for choosing Better
Kind Regards
Amir
Great gym
This gym has great facilities,the sauna is lovely too would definitely recommend.
Also the front desk is very helpful for any inquiries.
7 maart 2025
Review zonder uitnodiging
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Ameila
Thank you for your review and recommendation.
It's wonderful to hear that you're making the most of the facilities at the Swiss Cottage Leisure Centre and that the staff have been able to assist with any questions you might have!
We hope you continue to have a great experience with us and thank you for choosing Better!
Kind Regards
Amir
Great gym
Great gym
Great customer service
Great people
Love it
6 maart 2025
Review zonder uitnodiging
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Marlen,
Thank you so much for the kind words!
We're thrilled to hear you're enjoying the gym, our customer service, and the community. We truly appreciate your support and look forward to seeing you again soon! Keep up the great work! 💪😊
Kind regards,
Charmaine
I find very disappointing that once you…
I find very disappointing that once you go inside the gym you can’t come back again just every 4 hours
I’m smoking and I went out once than shocked me that I’m not able to open the door with my membership
I was have to ask the receptionist help
4 maart 2025
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Brigitta,
Thank you for sharing your feedback, and we're sorry to hear about your experience.
We understand how frustrating it can be when you're unable to re-enter the gym after stepping outside. Our policy is in place for security and facility management reasons, but we will certainly take your comments into consideration as we continue to improve our services.
We appreciate your patience in asking the receptionist for help, and we will look into ways to better communicate this policy to avoid any future inconvenience. Please let us know if you have any further suggestions or concerns, and we'd be happy to assist you!
Kind regards,
Charmaine
Facilities are good & sufficient for…
Facilities are good & sufficient for practice.
By the way this is my first experience & needs more time .
But your staffs are doing well& I'm so happy with your group. Started
16 februari 2025
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Aazam
Thank you for your review,
We're glad to hear you're happy with our facilities and staff. We completely understand that it takes time to settle, and we're here to support you along the way.
We look forward to seeing your progress as you continue your journey with us!
Kind Regards
Amir
I am so happy great place for me as…
I am so happy great place for me as disabled. I love the Aqua classes. Staff pleasant and polite.
21 februari 2025
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Carol,
Thank you so much for your thoughtful and encouraging words!
We are absolutely delighted to hear that our Aqua classes have resonated with you and have become an enjoyable part of your routine. It brings us great joy to know that you find our instructors not only knowledgeable but also friendly and approachable. We genuinely strive to create a positive and inclusive atmosphere for all our participants, so your feedback truly means a lot to us.
We’re committed to maintaining a welcoming environment and providing the best possible support for your fitness journey. If there’s anything specific you’d like to see in the future or any suggestions you have, please don’t hesitate to reach out. We look forward to continuing to serve you and hope you keep enjoying your time with us!
Warm regards,
Charmaine
I visited this gym on the 6/02/2025
I visited this gym on the 6/02/2025
I don’t know how they passed their hygiene for the steam and sauna is beyond me Trust me, if you have breathing problems, please do not go to the steam a sauna so at each end there is changing rooms, male and female as you enter the steam and sauna. It smells like urine men’s urine when I walked in there it was the most horrendous smell When I spoke to a member of the staff they even said yes it does smell like the men’s bathroom, but when I was leaving, I spoke to the receptionist and tried to make a story up which is bizarre The receptionist tried to tell me It was to do with the sauna and that it has been like that for years If it’s been like that for years, they need to close it down and refurbish it because breathing in that smell that smells like men’s urine Is very unhygienic to the point I had a headache and felt sick and I even spoke to a few of the male member and he even said that the men change your room smelt like urine Even speaking to females that went in the steam and sauna also stated it smelt like Urine I have never been to a bad Jim where the snow is so vile that it made me sick and have a headache is very appalling that where your gym is based the location that you’re allowing this to happen and I have been To a lot of the better gyms and never experience that
6 februari 2025
Review zonder uitnodiging
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Mpress,
Thanks for your review.
We are sorry to hear that you did not have a great experience at Swiss Cottage and have passed on your feedback to the centre so they can improve for the future.
Warm Regards
Hazal
Women swimming change rooms were closed…
Women swimming change rooms were closed because of maintenance, it’s a week ! Also my friend had some problem with he online booking unfortunately the customer service at Swiss cottagw was useless and without any knowledge.
29 januari 2025
Antwoord van Better - Swiss Cottage Leisure Centre
Good Afternoon rosanna,
Thank you for your feedback.
I sincerely apologise for the closure of the Women's changing facilities at the Swiss Cottage Leisure Centre due to maintenance. If you reach out to the staff at the centre, they can provide you with information on when the changing area will be accessible again. We truly regret any inconvenience this may cause during this period.
Concerning your friend's booking issue, please have them get in touch with Customer Services by phone or email if they need additional help.
Kind regards,
Charmaine
We had issues enrolling and Inga helped…
We had issues enrolling and Inga helped enormously my husband who is disabled register. She was so patient and kind. What a wonderful introduction to Better
22 januari 2025
Antwoord van Better - Swiss Cottage Leisure Centre
Good Evening Mrs. Raynor,
Thank you for taking the time to share your feedback with us.
We are thrilled to learn that Inga provided excellent assistance to you and your husband during the online registration process. It’s wonderful to hear that her support made the joining experience so smooth and effortless for you both. We strive to ensure that our members have an easy and enjoyable start, and it’s gratifying to know we met that goal with your registration.
If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Best regards,
Charmaine
Good availability at the Swiss Cottage…
Good availability at the Swiss Cottage swimming pool and the app is easy to use
10 januari 2025
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Sina
Thank you for your review.
It is great to see you are enjoying the swim sessions at the Swiss Cottage Leisure Centre and are finding it is easy to your the App.
We hope to see you making lots of bookings and thank you for choosing Better!
Kind Regards
Amir
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