I love Catherine & Nichole’s spinning classes, such wonderful energy & expertise with detailed instructions & explanations 11/10! Receptionists are very helpful I was a member at Virgin Acive for... Toon meer
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Locatie
Wijzig locatieAdelaide Rd, NW3 3NF London, GB
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Lees wat reviewers zeggen
very good gym overall, well equipped, friendly and helpful staff. The only issue: it's unacceptabily dirty. There's centimetres of dirt piled everywhere, on the floor, machines, not to mention the cha... Toon meer
Bedrijf heeft geantwoord
I am extremely satisfied with this sports facility. The staff are very polite, responsible, and professional. Whenever I needed help with anything, they assisted me in a very friendly and caring manne... Toon meer
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First swimming lesson. Would have been helpful to get a reminder in the welcome email that the venue doesn't sell overshoes and how the locker system works. Also to find a person downstairs would... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Adelaide Rd, NW3 3NF, London, Verenigd Koninkrijk
3,9
Goed
186 reviews
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Paint flakes have been dropping to the…
Paint flakes have been dropping to the bottom of the adult pool since as long as I can remember. They are never hoovered up. This week, finally, Better installed a pontoon on the pool and built a tower. However, they did not fix the ceiling - they installed a sensor! The anger and disappointment among the regulars at the pool today was palpable. When will Better fix the ceiling and hoover the debri from the bottom of the pool? They possibly comprise a health risk.
Update: the paint flakes were removed overnight from the bottom of the pool. Much appreciated. Please do this regularly as the ceiling paint is continually falling into the pool. Thank you.
Update: paint flakes once more on the bottom of the pool. Better: please repair the ceiling ASAP - you have shown that you can erect a scaffolding on the pool. Failing that, please hoover building debri off the floor of the pool on a regular basis. It is concerning to see a pool full of children with paint debri on the bottom of the pool.
Update 1 Feb 2025: there are paint flakes from the ceiling at the bottom of the pool. The pool is full of children and a pregnant woman. The paint from the ceiling may be from the 1980s and looks water-based, so it is not unreasonable to suppose that the swimming pool water is a very dilute solution of components of paint. It is unclear to me why Better continues to take health risks with its customers. It has shown it is able to erect a tall scaffolding tower, as it recently installed a sensor on the ceiling of the swimming pool. Why is it not possible to erect a tower to strip and repaint the ceiling above the swimming pool - or even install a fine net to catch the falling building materials?
10 januari 2025
Review zonder uitnodiging
Antwoord van Better - Swiss Cottage Leisure Centre
Good Morning NS,
Thank you for taking the time to share your feedback regarding your experience at the Swiss Cottage Leisure Centre.
I genuinely appreciate your insights, and I am very sorry to hear about the concerns you've encountered, particularly with the paint flakes in the pool area. Your comfort and safety are our top priorities, and I understand how unsettling this situation can be. We take such reports seriously and will ensure that our maintenance team addresses the issue promptly.
If you have any further details you would like to share, please feel free to reach out. Thank you again for bringing this to our attention.
Best regards,
Charmaine
Possible health hazard
Pro: amazing pool and staff
Con:
The paint on the ceiling of the main pool and children’s pool has been flaking into the pool for months and, for months, there have been flakes of paint all over the bottom of the pool. This is a possible health hazard, particularly if the paint is water-soluble (unknown). While it may not be in the operator’s control to fix the ceiling, it can and must as a matter of urgency clear the debri from the bottom of the pool EVERY DAY.
Update 21 August 2025: the situation is now very much better. While the ceiling is still peeling, there is seldom debri at the bottom of the pool. Bravo.
6 januari 2025
Review zonder uitnodiging
Antwoord van Better - Swiss Cottage Leisure Centre
Hello,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Many Thanks
Aaiasa
Clarification and timing for solving issues
Great customer service
17 december 2024
Review zonder uitnodiging
Antwoord van Better - Swiss Cottage Leisure Centre
Good Afternoon Mohamed,
Thank you for taking the time to share your feedback with us.
We are thrilled to hear that you had a positive experience with our customer service team during your recent support interaction. Providing exceptional service is a top priority for us, and it’s wonderful to know that our efforts made a difference for you. Your satisfaction is incredibly important to us, and we appreciate your kind words. If you have any more feedback or need further assistance, please don’t hesitate to reach out.
Best regards,
Charmaine
Just let the internet work
27 november 2024
Antwoord van Better - Swiss Cottage Leisure Centre
Good Afternoon Mustafa,
Thank you for taking the time to provide your feedback regarding your recent experience.
We sincerely apologise for the inconvenience caused by the internet connectivity issues at the Swiss Cottage Leisure Centre. We understand how important reliable internet access is for our visitors, whether for personal use or while engaging in activities at our facility.
Please be assured that we are taking your concerns seriously. Our maintenance team has been notified and is currently investigating the matter to ensure that this issue is resolved as quickly as possible. We appreciate your patience as we work to restore a seamless internet experience for all our guests.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
Charmaine
I LOVE Swiss Cottage sports centre
I LOVE Swiss Cottage sports centre!
The pool is fabulous - especially as the two slow lanes are kept extra wide for nervous swimmers.
I love the cafe which serves good salads.
I love the atmosphere of the place which is vibrant with people of all ages and for the children there’s the new jungle gym.
And I love the fact you have to swipe in at the front desk and actually say hello to someone. The staff are really helpful and look happy to work there.
I now look forward to coming to swim and work out, and to catching up on work with a cup of tea in the cafe afterwards.
This is a seriously good community space! And it’s connected to the library (Swiss Cottage library is to die for if you’re a reader!); and there’s plenty of bike rack space.
Thank you ! Seriously well thought out space, really well run.
16 november 2024
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Sarah,
Thanks for your review!
We are so delighted to hear how much you love Swiss Cottage!
It really is a great centre with activities and facilities for the whole family!
We have passed on your wonderful feedback to the centre!
Warm Regards
Hazal
Great Opportunity
I am happy that I can afford the fee for consession, even I am out of the borough.
14 oktober 2024
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Funda,
Thanks for your review.
We are so pleased that you were able to take advantage of one of our concessionary memberships and hope you enjoy using it!
Warm Regards
Hazal
Very clean and enjoyable
7 oktober 2024
Antwoord van Better - Swiss Cottage Leisure Centre
Good Afternoon Ana,
I hope this message finds you well. I wanted to take a moment to express our sincere gratitude for taking the time to share your review with us.
It brings us immense joy to learn that you are finding great satisfaction in your membership at the Pancras Square Leisure Centre. Your positive feedback serves as a testament to the hard work and dedication of our team in providing exceptional service and facilities.
We are committed to continuously enhancing your experience and ensuring that your time at the leisure centre is nothing short of excellent. Thank you once again for your valuable feedback. We look forward to continuing to serve you and make your membership at Pancras Square Leisure Centre truly enjoyable.
Kind regards,
Charmaine
Women spaces are not transgender space!
Women spaces are not transgender space!
I have been a customer of better gyms for around 2.5 years now and today I had a lovely yoga class by Maria in better gym Swiss Cottage at 12.45 pm class. After the class, to our surprise, there is a man who changed in the women changing room!
When we asked him to leave, he insisted that he is identified as a woman and already changed his id with better gym therefore he has the right to use the women changing room.
He was a full blown man!!! And not a transgender woman! All of us women felt quite violated and there is nothing the on site management can do but to send a complaint email to swiss.cottage at gll.org
We were all flabbergasted by the on site management team inability to respond to protect us the women!
What if there is a violent situation in women’s bathroom caused by these perverts?
Does Camden council ( the management team of swiss cottage better) ready to take the risk of women suing them if there’s act violence happening within the women bathroom changing space? Does it need to go to that to make them realised that women, biological women need their private space?
Why can’t they build the transsexual private space? Why the women member has to be the one who subjected and oppressed in the name of inclusion of LGBTQ community??
If this matters not handled correctly, I will start talking to journalist and mp to investigate this.
The women members are NOT OK with this decisions!
P.S : I already send a complaint to swiss cottage gll email. I will ask other women to make same review here in trust pilot if this issue not taken care of. I am not willing to give out my information via trust pilot.
4 oktober 2024
Review zonder uitnodiging
Antwoord van Better - Swiss Cottage Leisure Centre
Hi
Thank you for replying.
The information request has been sent privately to you through Trust Pilot and we have informed the management team of Swiss Cottage Leisure Centre that you have emailed directly regarding your concerns.
Kind Regards
Amir
mixed feelings
I have mixed feelings about the class. It is great to be in the water with my baby, and the pool was not too cold for her. The pool and the changing rooms were not dirty, although outdated and worn. The instructors felt a bit overstretched, probably doing too many classes in a row as they do not seem to engage with the babies or parents too much and repeating the tasks a bit like it is a factory.
My biggest issue however is the complete lack of adequate facilities for changing babies before and after the class (and I mean not only changing nappies, but to change their clothes, too). The lift has been out of order for weeks, which means the buggies cannot be taken downstairs. In the group changing rooms adjacent to the kids pool there is no safe and spacious enough surface to leave your baby while you change, let alone for changing them. It is even more difficult when several mums and babies are trying to get ready.
Overall it is not a bad class for the money it costs, but you get what you pay for.
23 september 2024
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Bandi
Thank you for your review
We are very sorry to hear that you didn't enjoy your time at our centre and that the swimming lesson didn't go well.
Your feedback has been shared with the General Manager, and we'll be sending you an email to update you on the issues you've raised.
We want you and your baby to have a wonderful time at our centre, and we'll do everything we can to make that happen.
Kind Regards
Amir
To be honest
To be honest, I really like better Gym first of all all equipment is very good and all Gym is very clean and specially the staff is very good.
25 september 2024
Antwoord van Better - Swiss Cottage Leisure Centre
Good Evening Mohammad,
I hope this message finds you well.
I wanted to personally express my gratitude for taking the time to share your feedback with us. Your review truly brightened our day.
We are delighted to hear that you are also enjoying the range of equipment available in the Gymnasium and the great atmosphere in the centre.
Our team works diligently to ensure that all our members have a positive experience, and it's incredibly rewarding to hear that our efforts have made a difference for you. Hearing that our staff have consistently provided you with friendly and supportive service during each of your visits is incredibly heartwarming.
Thank you once again for your kind words. We look forward to continuing to exceed your expectations.
Warm regards,
Charmaine
I am pleasantly surprised by the high…
I am pleasantly surprised by the high quality kit of the gym. It is by far the best I have come accross and I have been a member at GymBox and PureGym.
25 september 2024
Antwoord van Better - Swiss Cottage Leisure Centre
Good afternoon Brian,
I hope this message finds you well. I wanted to take a moment to express our sincere gratitude for your wonderful review. It truly means a lot to us.
Your positive feedback about your membership and the gym equipment at the Swiss Cottage Leisure Centre has brought so much joy to our team. Knowing that you are thoroughly enjoying your experience with us is incredibly rewarding.
We are constantly striving to provide top-notch facilities and a welcoming environment for all our members, and it's fantastic to hear that we are meeting your expectations.
Thank you once again for sharing your thoughts. We look forward to continuing to serve you and ensure that your time at the leisure centre remains exceptional. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.
Warm regards,
Charmaine
Awful awful awful
Awful awful awful. Bought gym membership for my son and I so we could both workout at the weekends. Never able to even book him an induction, let alone manage to actually book a space at any of the gyms in our area, and now trying to cancel the membership but it seems impossible.
7 september 2024
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Johnnie,
Thanks for your review.
We are sorry to hear that you have been having difficulty booking. I have checked and your account gives you UK access so you are able to book at any centre we operate for an induction.
If you would like to cancel your membership, you can do so by the Better UK app or by emailing; customerservices@gll.org
Warm Regards
Hazal
Not sure why I am bothering giving you…
Not sure why I am bothering giving you this feedback (AGAIN) as you do not deliver any improvements...
The Swiss Cottage Leisure Centre water fountain by the pool doesn't work and hasn't done so for SIX MONTHS!
FIX IT!!!
The whole pool area and changing rooms need attention too = V tired and dirty
I wouldn't be a member if there were alternative facilities in the area.
You have a LOT to improve in this centre
10 september 2024
Antwoord van Better - Swiss Cottage Leisure Centre
Dear Mr. Noble,
I appreciate your feedback.
I regret to learn about the issues encountered at the Swiss Cottage Leisure Centre. Upholding the cleanliness and upkeep of our leisure facilities is integral to our service delivery, and it is disheartening to hear about the shortfall in your experience. I will ensure your concerns are conveyed to the centre manager for prompt investigation and resolution.
Thank you.
Kind regards,
Charmaine
The badminton court wasn’t set up so we…
The badminton court wasn’t set up so we had to set it up and lost a good 5 minutes. That is a lot from the 40 minutes the booking is for…
Unfortunately the 3rd time in a row this happens as the staff seems under equipped, under motivated, and little managed to improve on this meaningfully. :(
14 september 2024
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Jean,
Thank you for your review.
We are disappointed to hear that you have not had the best experience at Swiss Cottage and have passed on your feedback to the centre so they can improve for the future.
Warm Regards
Hazal
Kind And helpful staff
Kind And helpful staff; some great classes and excellent facilities. They also do a very good discount for 60+ I strongly recommend
4 september 2024
Review zonder uitnodiging
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Sophie,
Thanks for your review.
We are so happy to hear that you are enjoying the facilities and that the staff have been so kind and helpful at Swiss Cottage.
Warm Regards
Hazal
Easy bookings
Easy bookings, clean changing rooms and showers. Classes led by well trained instructor. Friendly atmosphere.
29 augustus 2024
Antwoord van Better - Swiss Cottage Leisure Centre
Dear Francoise,
I wanted to take a moment to express our gratitude for your recent review.
Your feedback brings us great joy, as we are thrilled to hear about your positive experiences with your membership and the amenities offered at Swiss Cottage Leisure Centre. It is extremely satisfying to learn that you find our booking system user-friendly and that the centre is consistently well-maintained and clean.
Thank you for being a part of our community.
Warm regards,
Charmaine
Easyness of registering and access
Easyness of registering and access. Good equipment.
27 augustus 2024
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Eric,
Thanks for your review.
We are so pleased to hear that you have found the sign-up process easy and that the gym equipment at Swiss Cottage has been to your liking.
Warm Regards
Hazal
An honest remark from a long term member …
I've been in this gym for over a decade and the present manager, Louis South, is very aware of the overall aspect of all concerns. He is sharp and quick to respond to matters to make the place a very friendly family oriented atmosphere for people of all ages and all walks of life.
Of course I am talking about the Swiss Cottage branch.
Many thanks for catering for my concerns.
Kind Regards
Sami Evans
21 augustus 2024
Review zonder uitnodiging
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Sami,
Thank your for your review.
We are so pleased to hear that you feel so valued and that Louis was able to assist you and provide excellent customer service.
Warm Regards
Hazal
Great place!!!
17 augustus 2024
Antwoord van Better - Swiss Cottage Leisure Centre
Hi,
Thanks for your review.
We are very pleased to hear you think Swiss Cottage is a great place - we agree!
Warm Regards
Hazal
Informative and helpful to get…
Informative and helpful to get membership. So far really like it
19 augustus 2024
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Aude,
Thank you for your review.
We are so pleased to hear that you are liking your membership so far and we hope you continue to enjoy it!
Warm Regards
Hazal
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