I love Catherine & Nichole’s spinning classes, such wonderful energy & expertise with detailed instructions & explanations 11/10! Receptionists are very helpful I was a member at Virgin Acive for... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieAdelaide Rd, NW3 3NF London, GB
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Lees wat reviewers zeggen
very good gym overall, well equipped, friendly and helpful staff. The only issue: it's unacceptabily dirty. There's centimetres of dirt piled everywhere, on the floor, machines, not to mention the cha... Toon meer
Bedrijf heeft geantwoord
I am extremely satisfied with this sports facility. The staff are very polite, responsible, and professional. Whenever I needed help with anything, they assisted me in a very friendly and caring manne... Toon meer
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First swimming lesson. Would have been helpful to get a reminder in the welcome email that the venue doesn't sell overshoes and how the locker system works. Also to find a person downstairs would... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Adelaide Rd, NW3 3NF, London, Verenigd Koninkrijk
3,9
Goed
186 reviews
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The teacher is really kind and…
The teacher is really kind and considerate of my sons needs. He’s very patient
28 september 2023
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Jodie,
Thank you for your review.
We are happy to hear that the teacher has been so supportive of your sons needs and hope he continues to enjoy his lessons.
Warm Regards
Hazal
Rude don’t join
I go to the gym after school , and since the gym closes so early i have no time to go home and get a change of cloths so i go in in a shirt , mostly on the day wear i wear a shirt i do shoulder or something where the shirt doesnt limit me but then halfway through my workout the rude manager come up to me and kicks me out not even letting me finish my set . This gym sucks don’t join
18 september 2023
Review zonder uitnodiging
Antwoord van Better - Swiss Cottage Leisure Centre
Good Evening Josh,
Thank you for your review.
I am very sorry to hear that you were asked to leave the leisure facility due to wearing incorrect garments. If you are unable to get home in time to change your clothes for a Gym session we would advise you to bring these with you so when you leave school you can go straight to the Gym and have a workout. If you attend the Gym in inappropriate clothing the staff will ask you to leave due to health & Safety and we hope that this does not happen again in the future.
Please accept our sincere apologies for the inconvenience caused during this time.
Kind regards,
Charmaine
Mismanagement
As big and spacious as it is, I don't think the Swiss cottage branch is being managed well. I believe there is a problem with cleanliness especially in the male changing room and showers. Also the layout of the gym equipment is just funny the least be said.
Friendly staff but surely not enough of them. All in all for what you pay services should be at a higher level.
7 september 2023
Antwoord van Better - Swiss Cottage Leisure Centre
Good Afternoon Mohammad,
Thank you for taking the time to write us a review regarding the issues you have been facing.
We are disappointed to hear that you think the Swiss Cottage leisure centre is being mismanaged and that the facilities are not up to standard in regards to cleanliness. We pride ourselves on our excellent customer service, and I am sorry to hear that this differs from the service you have received. We hope to improve on this.
I will now forward your comments for the immediate attention of the centre manager so he can look into the points you have raised. We may not be able to offer an immediate solution to each item you have raised, but we appreciate you taking the time to provide this feedback. Through feedback, we identify improvement areas and provide a better service.
Kind regards,
Charmaine
Still waiting to book the induction for my 13yo son and I
My son (who is 13 yo) and I went to visit your Swiss Cottage branch and registered online.
We then try to register for the induction. But couldn’t find how an your website nor on your app. We called your hotline who kindly tried to do it for us, but didn’t succeed. They told us then that we have to go to our branch to register for the induction. What we did. But they said that they can’t do it there we have to write an email to an address they gave us. They was last week, but so far no answer…
4 september 2023
Antwoord van Better - Swiss Cottage Leisure Centre
Good Morning Gery,
Thank you for your review.
I am very sorry you have been trying to book an induction with no luck at the Swiss Cottage leisure centre. I would love to assist you with this issue so I will send an email to the centre so they can contact you directly to assist you with setting this up.
Please accept our sincere apologies for the inconvenience caused during this time.
Kind regards,
Charmaine
Swiss cottage air conditioning broke
Swiss cottage air conditioning broke, despite many people asking them for months, they still haven't fixed it!
28 augustus 2023
Review zonder uitnodiging
Antwoord van Better - Swiss Cottage Leisure Centre
Good Afternoon Daniel,
Thank you for your review.
The Air Conditioning was repaired at the Swiss Cottage leisure centre so I am sorry to hear that this is not working again. I will forward your feedback for the attention of the centre manager so this issue can be resolved.
Please accept our sincere apologies for the inconvenience caused during this time.
Kind regards,
Charmaine
Filmed without permission at their…
Filmed without permission at their Swiss Cottage gym.
There is female trainer - black hair, quite short - who films and does video call workouts in the gym. This is regular and they have other trainers doing the same.
GDPR would suggest that is illegal and better should raise it with their DPO to address it
18 augustus 2023
Review zonder uitnodiging
Antwoord van Better - Swiss Cottage Leisure Centre
Good Afternoon Graeme,
Thank you for your review.
We do not allow the filming of customers on our premises without the consent of the centre manager and also the members being filmed. If the staff member in concern is filming other customers without their consent this would be against our guidelines. Are you able to clarify if other members are being filmed without their permission before this issue is escalated to the centre manager?
Kind regards,
Charmaine
All is good in general
All is good in general. Except for yesterday, I went to the gym and the staff in the reception was cold to me and my enquiry but gave a ninety-degree bow to the old white man who came to swim. Apart from that staff, everyone was nice and helpful.
24 juli 2023
Antwoord van Better - Swiss Cottage Leisure Centre
Hi,
Thank you for your review and we are sorry to hear you didn't have the best experience on your previous visit and hopefully, we can improve on our service in the future.
Warm Regards
Hazak
I signed up for a junior gym…
I signed up for a junior gym membership, understand that my son will have to have an induction before being able to use the gym. It’s impossible to book an induction online and I can’t get through on the phone. Frustrating
25 juli 2023
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Natasha,
Thank you for your review.
If you cannot book online, you can book at reception or email the centre directly.
Their email address is: swisscottage@gll.org
Warm Regards
Hazal
Awesome facilities
Awesome facilities, friendly and helpful staff, clean and brilliant equipment!
9 juli 2023
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Djanat,
Thank you for your positive feedback! We are thrilled to hear that you had an awesome experience at our facilities.
We look forward to welcoming you back again soon!
Kind regards
Ivy
Very happy! Almost cancel my membership
Happy the air conditioner it’s working !!!but the machines they are still very dirty need a better cleaning
12 juli 2023
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Bianca,
Thank you for your feedback.
We will pass your comments onto the centre so they can investigate and improve.
Warm Regards
Hazal
Ok the air con may not be working
Ok the air con may not be working, ( i can't believe the contractors cannot find the issue in all these weeks unless they work for Camden Council, then i CAN believe it) but it certainly does not stop me from doing my workout.
It is still a nice place and i love going here.
7 juli 2023
Review zonder uitnodiging
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Tommas,
Thank you for your review.
We are happy to hear you are enjoying the facilities at Swiss Cottage.
Please know that the management team are doing everything in their power to get the issue with the air conditioning fixed as soon as possible.
Warm Regards
Hazal
Swiss Cottage leisure centre
Receptionists at Swiss Cottage leisure centre are friendly and have helped me and provided sufficient information whenever I ask!
4 juli 2023
Antwoord van Better - Swiss Cottage Leisure Centre
Good Afternoon,
Thank you for your DM.
We are happy to hear that the reception staff at the Swiss Cottage leisure centre are friendly and helpful when you query information with them. We hope you continue to enjoy the Swiss Cottage leisure centre in the future. I will ensure to pass on your feedback for their attention.
Hope this helps.
Kind regards,
Charmaine
For a place crazy like London
For a place crazy like London, specially in the summer, Better is a life saver. Sometimes I go to the pool just before work, make my day so much "better" :)
20 juni 2023
Antwoord van Better - Swiss Cottage Leisure Centre
Hi Chris,
London can indeed be a bustling city, especially during the summer.
We're thrilled to hear that Better has been a life saver for you in such times.
It's fantastic that you can visit the pool before work and start your day on a positive note.
We appreciate your feedback and are delighted to be a part of making your day "better." If there's anything else we can assist you with, please let us know. Keep enjoying your visits to the pool and have a great day!
Kind regards
Ivy
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