Better Kitchens Reviews 

My from Bangladesh
im oirk Maldives
kicking chef commis

!!NIGHTMARE!!

Order Parts, and was give a delivery week. I was then told a day that week. Then i get a phone call moving the day. Waited in all day nothing arrived called better kitchen. It'll be tomorrow now. Waiting. Part of the order arrived. Call better kitchen again. It will be tomorrow now, before 10am. No delivery. Call again after 12pm. We will wait and see. What a joke.

I recently purchased a kitchen from Better Kitchens with the expectation of having it delivered pre-Christmas. Unfortunately, my experience has been far from satisfactory, and I feel compelled to share my frustration through this review.

Initially, we were assured a pre-Christmas delivery, as the kitchen was ordered well in advance. We were even given the flexibility to take some time choosing the colours and trims for the handleless system. However, our disappointment began when, just one week before the scheduled delivery, we were informed that the grey trims we selected were out of stock.

This unexpected setback left us unable to proceed with the kitchen fitting as planned, causing considerable frustration. We were told that the trims would be supplied directly from the manufacturer with a next-day service. Unfortunately, this did not materialize, and we were left in the dark about the progress.

After patiently waiting for an update, we were finally informed that the trims (2.00 - 126.36.714 - X1 Mid Profile for True Handleless - 4.1m Length and 4.00 - 126.36.772 - X1 2.67m Vertical Profile - Lateral for True Handleless) would be available after the New Year, and we were promised an update on January 2nd, 2024. Regrettably, we received no communication until I took the initiative to follow up on January 8th.

To add to our frustration, we were told that the trims are not expected to be in stock until February 15th, 2024, pushing our kitchen completion date well beyond our initial expectations. Additionally, when I raised concerns about a manufacturing issue involving the tall fridge unit, I was dismissed without a satisfactory resolution.

The lack of timely communication and the failure to meet promised delivery dates have left us extremely dissatisfied. We could have chosen alternative suppliers such as DIY Kitchens or Wren and had our kitchen completed sooner. What was meant to be a joyful Christmas season has turned into a sour and protracted experience.

I hope this review serves as constructive feedback for Better Kitchens to improve their customer service and fulfilment processes. As a customer, the least we expect is transparency and adherence to promised timelines.

What a caring company, I’ve had my Kitchen near to 3 years now and recently had a minor problem with a Wall Corner unit door hinge. One call to customer service to purchase the correct hinge and was told their hinges come with a lifetime guarantee so replacement was free of charge and postage. Well done Better Kitchens!!

From the help we had at the showroom with planning, the after sales communication, the delivery guys and most of all the kitchen itself I can not fault any of it. Super pleased with the quality and the transformation of our kitchen.

Although the date shows different it was important to submit after properly using the kitchen. I have had my kitchen for two years now so this review is well overdue. It was a difficult time post covid but the communication and service was exceptional from Julian and the team. A couple of marks appeared early on but I can honestly say nothing more since and my kitchen still looks as good as new AND has the wow factor.
Would recommend highly and I am pleased to see they are doing well in the new premises. Good product and service at a realistic price!

We cannot recommend Better Kitchens highly enough. The service and after service we received was excellent. From start to finish we were kept informed and updated. Nothing was too much trouble for them. Every member of staff we encountered was polite, knowledgeable, helpful and approachable. Arden and Julian run a first class company with an excellent team, they are to be commended.

What can I say. Amazing value, amazing product, amazing service. From the off I received more help and attention than I received from Howdens. They are the antithesis of Howdens et al. No caginess about price; you can see straight away what every item costs. Instead of getting a price that supposedly has a trade discount and still comes in 50% higher than DIY, each item you look at is listed with its price. I received help online with my plan when I got stuck and received good advice about improvements I could make to the design. My fitters have said that they have fitted some high end kitchens and these are the best carcasses they have ever fitted. They are solid, not that MDF floppy back that bends. I LOVE my new kitchen. The bin unit is awesome, the pan drawers are perfect and soft close. It's also great that you can get sample doors which are a reasonable size so that you can really get a feel for what they will look like. The delivery guys were great and we thoroughly enjoyed our free Yorkshire tea. The only negatives were that the screws for the door fittings were very short so we bought some new ones, but, seriously, for the price you pay for the kitchen I am not marking them down for this. Also the fitters suggested the paint finish is going to be easily chipped. We have a free match pot of paint and I don't have young kids so am I bothered? I really cannot praise this company enough. De light ed!!

How fantastic to get a great sample door, which is an "actual door", as well as the sample colours we asked for. It sets such a good impression to customers and helps with making the right choice!

Great quality kitchens and really good value for money. We travelled 100 miles to the showroom as we couldn’t believe the price for the quality but the claims were true.
Our kitchen has just been delivered and we are so impressed. We’ve paid Flatpack prices for fully assembled units with quality cabinets and doors.
The delivery driver came early as rain was forecast so we could unload in the dry. He was extremely helpful and pleasant. My contacts with this company have been a pleasure with prompt replies and nothing seems too much trouble. They even arranged delivery to the Isle of Wight. Good luck with your expansion and the personal touch of a smaller company outshines the national big boys. Would give you 6 stars if I could.

Beautifully laid out showroom. Not rushed...
We knew roughly what we wanted,as we had ordered and paid for a kitchen from a well known store elsewhere, 2mths previously which was to give us time to prepare,repair and decorate. 24hrs before it was due to be delivered,we were informed that we would receive half the order and the other half in 4 weeks, but if I wanted it earlier I could drive to Trowbridge and I could pick some up as they had in stock.I was not happy, the fact that everything was paid for and we had already given them 2 months,it was not a cheap kitchen and yet now I was supposed to pick it up. So I advised they could stop the delivery, cancel the whole order and reimburse me.
After many excuses it was agreed.
Once I'd been reimbursed.I went straight to Better Kitchens. I'd noticed the showroom from driving around Weston Super Mare. Once inside the showroom, I was amazed. The cabinets were top quality,well made and beautifully presented. The advisor was extremely helpful,even making suggestions for more space,light and worktop space. We even ordered Beech worktops. We were allowed to choose a delivery date to suit us, and the whole order including a new sink worked out almost £500 less than the original ordered. The kitchen arrived,only one small item was absent but due in a few days,( and I was kept informed) cabinets were assembled at no extra price which was a huge time saving when you are doing your own project...now in situ I have a beautiful new kitchen,which many have commented on. The money saved from not buying from the bigger giants,has enabled me to update appliances....Thankyou Better Kitchens for a great shopping experience.

A Massive Thank You to Better Kitchens for making my dream kitchen come true. So happy with the whole experience from ordering to delivery. I was recommended this company by a builder friend and I'm so glad I used them. Excellent quality, solid units, really well made, brilliant craftmanship and beautiful finish. So easy to install too. I thoroughly recommend this company to anyone and everyone looking to install a Beautiful new kitchen. Thanks again. x One Love x

What a service! Excellent. From the start of the planning, to the help with design, queries handled by the sales team, the organisation of the units when delivered and the delivery team nothing can be faulted! Prices are really great too.
I am based in the north east of England and have used nationwide and local companies before for replacement kitchens in my homes all with poor customer service so choosing a company from the other end of the country was done with some trepidation! But Better Kitchens were recommended and I can not fault them!
Even half way through when their website was upgraded and I appeared to loose my designs the customer service team were brilliant emailing them straight across in readiness for installation.
Units all came ready built and numbered as per the plans so installation was straightforward.
Have already recommended these guys to friends if they are thinking about changing their kitchens!

We heard great things about this company from a builder we knew. He felt the quality was better than Howdens and a better price. We liked the fact the units came assembled it saved us time. We are DIY's not trade. Betterkitchens helped me design the kitchen, I visited the showroom they were so helpful with before and after sales care. The quality is brilliant I'm ecstatic with out new kitchen and highly recommend Betterkitchens thank you so very much.

Super product, super service, top quality material, excellent value.
And superb reactive aftersales advice.
What more could you ask for :-)

After 20 months having the kitchen noticed a little crack in the paint. Vertical door got little crack of the paint what alowed some water spils inside the crack, what caused the sweling and damage to the door more. It looks horrible now.. i have contacted customer service and they told it is water damage. Yea ofcourse it is water damage as it had micro crack in paint what alowed water to go behond the paint and damaged the actual panel.. so their desicion is damaged by water no warranty applicable. So vertical door not under the sink damaged by wqter .. sound like it was laying outside in the puddle ? It is possibly cheap resoljtion just to replace the door, but theu dont want to do it. Purely not my fault i disnt damage it. It did come faultu from factory .. but tey would not cover it as waranty.. well you decide if warranty actualy is warrranty or just pile of fluf..

Amazing Customer Service.

Not only did Better Kitchens smash the competition on price, their attention to detail and customer service has been first class.

From working with the sales team putting together the design, placing the order, delivery of the kitchen, to the help and support of the after sales support team; I have never had such a stress-free experience.

I would highly recommend them.

Great company to deal with and smooth ordering process. Super prices and the kitchens are of very good quality, all assembled (unless for some unknown reason you select flat pack) and ready to fit. I ordered rimless high gloss Ultimo units and was extremely pleased with what I received. Don’t bother with the major kitchen suppliers as you pay far far more for much less. Even if you are not competent to install yourself it’s worth ordering with the help of your chosen tradesperson or someone who is to save ££.

Had a couple of designs/quotes from other companies which were not right for me. Found BK online, ordered a door design and colour samples (this was really worthwhile). I found the ordering process easy online and liked the choice of cabinets/styles/finishes. I selected ready made cabinets and 2 person delivery, again, think this was worth the cost. Feel overall cost of kitchen was good value compared to my other quotes. I was really pleased with my kitchen, just had one door front that was incorrect design. I used the ticket system online to report. The response was really quick and BK sent out a replacement. I would certainly use Better Kitchens in the future.

Like myself it seems that customers dealing with this company are at first happy with the product ,however futher down the line when fualts occur better kitchens become dont want to know kitchens so if the are thinking of a new kitchen I would sujest a company like Wren where you can go into the shop and show them the problem and get a satisfactury revolution you will get nether from Better kitchens there is no qaratee with these people so as they say buyer beware .