Bewley Homes Reviews 

Me and my partner have recently moved into our new home and we have had an incredible experience start to finish with Bewley. The sales ladies Cheri-Ann, Jane and Danielle have all been amazing at answering any queries as well as the site managers Rick and George.

Thank you to the whole Bewley team for making our move such a positive experience. We would highly recommend buying a house from Bewley to anyone looking for a new home!

We completed the purchase of our home at Monarchs Grove, Frimhurst Farm, Deepcut on 22 September 2025.

Almost 12 months later, significant parts of the development are still incomplete, including roads, drainage, landscaping, communal areas and the swale areas.

The landscaping and overall appearance of the completed development presented during the sales process were important factors in our decision to purchase here. Unfortunately, what we have experienced since completion has been very different from what we expected.

For months, residents have been trying to understand when the outstanding works will be completed. Bewley Homes Customer Services has repeatedly given us assurances and promises, while the management company has told us that the outstanding works are not within its scope. Residents have effectively been left between the two, without clear accountability or a reliable completion programme.

By the end of August 2026, the civil works contractor had left the site while substantial works were still incomplete. After nearly a year, we are still living with unfinished roads, landscaping and communal areas.

We are now having to check the original purchase documents, specifications and information provided during the sales process with our solicitors to understand exactly what commitments were made regarding the landscaping and external works.

This should not be necessary almost a year after purchasing a new home.

Our main frustration is not simply that works remain outstanding. It is the lack of clear ownership, reliable communication and a credible programme for completing them.

We expect Bewley Homes to take responsibility, provide residents with a clear written completion programme and finish the development to the standard that was presented when these homes were sold.

As a kitchen supplier/installer company working on the Bewley Homes development at Bishops Green, I’ve had the opportunity to see the quality of the houses from a trade perspective, rather than as a purchaser.
I’ve been very impressed with the overall build quality and standard of workmanship. The properties are well constructed, with good attention to detail and a high standard of finish. From a kitchen installation point of view, the quality and preparation of the plots make a real difference and allow the work to be carried out to a high standard.
I’d also like to give particular credit to the site manager. They are professional, approachable and clearly take pride in the quality of the development. Good communication and organisation on site make a big difference to the trades, and it’s clear that maintaining high standards is taken seriously.
Having worked on a number of new-build developments, I can appreciate the difference between a site that is simply getting houses built and one where there is genuine attention to quality and workmanship. Bishops Green is a very good example of the latter.
Overall, it’s been a very positive experience working with Bewley Homes at Bishops Green. The quality of the houses and the standard of site management are both something I would be happy to put my name behind.

Site manager - Rick Heaver.
Ive had a very positive experience with Rick over the past few years. Rick has been consistently professional and approachable throughout my time working with him.What stands out is Rick's commitment to high standards and making sure things are done properly. A big thank you Rick.

Worked alongside Bewley for over 10 years now and consistently had positive experiences dealing with the site teams. The Bishops Green project is well managed and both Rick & George are approachable and easy to get on with, the team clearly works hard to deliver a quality development. Happy to be a part of the project.

I have now been working on Bewley sites for many years and are currently working on a Bewley Homes site in Bishops Green. The site is very well organised by the team of Rick & George with weekly meetings held each week for programming and progress which maintains a good consistency of works and hit the requirements set out by the business. Overall it is a clean, tidy and safe site. Looking forward to working with the project team in the future and Bewley Homes.

I could't recomend highly enough for the quality of product delveired by Bewley Homes. The staff have been brillant, whoever you deal with!

Working for bewley homes over the past 10 years on many developments I have to say there management team have been first class.In particular Rick Heaver was abreath of fresh air amongst some difficult times.His forward thinking,planning and performance ensured a first class product delivered on time without ever dropping standards.

Working as a contractor at Princess Gardens, Bishops Green I cannot express how well run the development is. Timings for continuity and production fall into place with the highly respected management team we have on site. They are constantly pushing harder and higher with regards to health and safety on site and standards which if you see the end result are exceptional. Having worked with this management team on past site it does not surprise me and they have a very bright future ahead of them. Working on Bewley Homes sites are always a pleasure and the end result is perfect. The site and collective team around them all deserve credit for what they have achieved. Just look at the development for yourselves.

We recently purchased our new home at the Princess Gardens development with Bewley Homes, and the whole experience was fantastic from start to finish. From reservation to moving in, it only took 4 months, which was so much smoother and quicker than we expected.

A special mention has to go to Cheri-Ann and Jane, who were both brilliant throughout. They were always on hand to answer questions, kept us updated at every stage, and went above and beyond to make sure everything ran smoothly. Their warmth and professionalism made a real difference to us.

The home demonstration before we moved in was straightforward and really helpful, talking us through everything we needed to know about the house. Even now, with building works still ongoing elsewhere on the development, the builders on site have continued to be really helpful and considerate.

Our house is beautiful inside and out, and we couldn't be more pleased with it. We'd wholeheartedly recommend Bewley Homes to anyone looking to buy. Thank you to the whole team, especially Cheri-Ann and Jane, for making this such a positive experience.

I've worked with Rick H (Senior Site Manager) on a number of sites, over a number of years and he's been a pleasure to work with. He's always been helpful and supportive and strives for excellence and I look forward to working with him again.

Gary C

Bewley homes were a pleasure to deal with. Their sales team were helpful, informative and always went the extra mile if any issues arose. Particular praise to Danielle and Clint at Kings Water. Their customer services team have always been helpful, especially Gemma and her team since we moved into Kings Water.

The sales team has gone above and beyond to make everything happen. Well done Clint and Cheri-Ann

From start to finish our experience with Bewley (Princess Gardens) was wonderful! We have recently moved into a Bewley home and love it.
The team were always so welcoming and friendly! Cheri-Ann in particular was amazing! Nothing was ever a problem for her and she helped all along the way from negotiations and throughout our sale / purchase right up until completion which helped speed things up - we're so grateful! We were never ever pressurised into the sale and never just left after the purchase completed.
The customer service team were in touch straight away after our move to introduce themselves and have been helpful.
What was really lovely is, our little one was always included whenever we took him along to the development and we were able to pop by and see our new home at any time, it was never any bother for Cheri-Ann.
The wrong colour carpets were accidentally fitted, but as soon as we told Cheri-Ann they were changed painlessly within a week - no issues, no questions asked which was amazing.
Since moving, all of our snagging issues have been picked up immediately, the assistant site manager George has also been wonderful and so helpful! He provided us with a schedule and snags (all very normal things to expect with a new build) were sorted over two days within 2 weeks of raising.
Thank you so much, we love Princess Gardens!

Our dream was always to own a Bewley home.

We came close to buying at Bellmount View in February 2025 but decided against it because my daily commute would have been too long. When we heard about the upcoming Princess Gardens development in Bishops Green, we registered our interest immediately and patiently waited for the launch.

Seven months later, on 6 September 2025, we were invited to a VIP early access event. We made sure we had the first appointment so we could reserve our preferred plot: Plot 12, The Lambourne, a five-bedroom detached home. Jane Saunders (who I understand has since left Bewley) showed us the show home and our future plot, and we agreed a part-exchange deal at the asking price of £899,950. We left feeling incredibly excited.

At this point, my wife was eight months pregnant, and we were expecting to move into our new home in January 2026.

That excitement quickly faded.

We were unexpectedly contacted by an estate agent instructed by Bewley to market our existing home through multiple agents. This had never been explained during the sales process. With my wife due to give birth within two weeks, we contacted Jane, who apologised and acknowledged that this procedure had not been made clear.

To his credit, Brett Reeves, Head of Sales at the time (who has also since left Bewley), visited our home and agreed to delay marketing it for six weeks so we could settle in with our newborn. We genuinely appreciated that gesture.

Unfortunately, after that, communication became extremely poor.

We regularly had to chase for updates. Incorrect flooring was installed, and we only discovered during a visit that security bars would be fitted to the upstairs windows to meet building regulations. Nobody had informed us of this beforehand.

The only consistent communication we received was pressure to exchange contracts, despite documents containing errors and several important questions remaining unanswered.

The lowest point came on 22 December at around 4:30pm.

I received a phone call informing me that unless we signed the contracts by 5:00pm that same day, Bewley would withdraw from the sale and remarket the property. Our solicitor's office had already closed for Christmas, we had not reviewed the final contracts, and there was simply no realistic way to comply.

Although senior management later withdrew that immediate deadline and extended it until 5 January, the damage had already been done. Being given what felt like an ultimatum to exchange contracts just days before Christmas, without access to our solicitor, completely destroyed our confidence in the purchase.

That was the moment we decided to walk away.

If you've read this far, you might be wondering why this review is titled "Thank you."

Because, in hindsight, Bewley's actions led us to make a decision that turned out to be the best one for our family.

Instead, we purchased a five-bedroom detached David Wilson home in a better location for the same price. Their service was everything we had hoped for: they accepted our home in part exchange, paid our stamp duty, and because the property was an ex-show home, it included all the furniture and a fully landscaped garden. We reserved in January and moved in by the end of February.

Looking back, pulling out of the Bewley purchase is one of the best decisions we've ever made.

Interestingly, Plot 12 is still available, and the asking price has since been reduced by £60,000.

We wanted to love Bewley Homes. We waited months for this development, committed to buying, and invested a great deal of time and emotion into the process. Sadly, poor communication, a lack of transparency, and unnecessary pressure at a critical stage left us with no confidence that we were making the right decision.

In the end, the house may have been beautiful, but the buying experience simply wasn't.

I cannot advise you to stay away from this company enough. Second review – still have unresolved issues after living in our property for 18 months.

This is now the second trust pilot review I have left because, despite previous responses from Belwey asking for details so they can get in touch, no contact is made and nothing is resolved.

Buying our home with Bewley Homes has been an excruciatingly painful experience from start to finish. We have now lived in the property for over 18 months and still have multiple outstanding issues. The buying experience was horrendous and nothing has improved in terms of their aftercare. One of the main issues is a ripped/unfinished carpet throughout our home that was reported at our welcome visit. The carpet has since been discontinued, and the company now appears to be trying to avoid taking responsibility for resolving it.

Over this period, we have been passed between three different customer service representatives, with two leaving the company. Communication has been extremely poor throughout. Emails and calls are routinely ignored, and when we are told someone will contact us, they simply don’t.

It genuinely feels as though there is little care for customers once the sale has completed. There seems to be no pride in the product being delivered and no ownership of the issues being raised. Instead, it feels like customers are simply being worn down until the two-year warranty period expires.

After spending all of our savings on what was supposed to be our dream home, the entire experience has been ruined. We are exhausted, frustrated, and have reached the point where we no longer have the energy to continue chasing issues that should have been resolved long ago. Bewley Homes has completely drained us and turned what should have been an exciting experience into a deeply stressful and disappointing one.

Bewley- please do not reply asking me for details to get in touch again unless someone is genuinely prepared to take ownership of these outstanding issues and finally resolve them.

Update: Wilton park
Plot 126

Update 2: can confirm despite asking for my details to contact me again, they did not. Do not use Bewley.

Bewley is one of our clients, and we can not fault how they interact with us from a business-to-business perspective.
Fantastic communication, easy to do business with, and payments we can always rely on,

I've worked with Bewley for 5 years and I have found them to be both professional and friendly. They have an excellent product with high-quality design and landscaping.

Long term review. Unfortunately not good. We seem to be experiencing the same issues as all the other negative reviews i.e. poorly fitting doors, shoddy internal fittings (the pipe from the tap to the shower head wasn't long enough and had to be replaced) along with many other examples (poor quality plaster board etc). We are selling up and will be moving to an older build where hopefully all the above is not an issue.

Finally, very surprised at the amount of 5 star reviews that appear very similar or seem to be corporate based and nothing to do with the house quality at all – very strange.