Bewley Homes Reviews 

Our experience with Bewley has been great and mostly due to the wonderful Aly in the Monarchs Grove sales team. His level of knowledge and attention to detail has been impressive, giving us reassurance that all requests/ extras have been delivered to perfection. Buying a new home is such a personal experience and you need individuals like Aly to help enjoy the process. Thank you for being amazing!

We had excellent experience with the sales team in Willow Fields, Alfold. Special thanks to Caroline who went above and beyond, provided us with excellent customer service, very kind and professional.

So far our experience with Bewley Homes has been excellent - we were initially shown around properties by Roisin who was very friendly and knowledgeable. Whilst the sale has been progressing we have been supported throughout by Aly who has been simply excellent- keeping us updated on the build progress, calming our various anxieties and really stepping up to get the sale through to exchange. So far we've been extremely pleased with the service provided. (Monarch's Grove, Deepcut). We have now moved in and are delighted with our new home. Special praise goes to Rick (site manager) who has been excellent at helping us with sorting out any small issues we have encountered since moving in. He again has made the experience a very positive one. Thank you to all at Bewley.

Bewley Homes in Calne (Alexandra Gate) have been exceptional. Even though our purchase of a property at this development wasn't successful the care, attention and transparency was incredible. Cherie-Anna and the team at this office truly go above and beyond. I want to thank them for all the time and effort they put into helping us. Hoping that maybe the development in Holt will be our next home.

Start to completion Bewley @ Kings Water treated us a a valued customer and were with us every step of the way. Nothing was too much trouble for the sales team of Clint & Danielle. Polite, courteous and responsive offering outstanding service. Our sense is that Bewley Homes are a cut above most of the larger developers in all round service and build quality. On site Mark and Dave have been ever helpful in sorting snagging which of course is natural on a new build. We have no hesitation recommending Bewley Homes from our experience so far and there is back up once the house is finished with any issues.

Bewley made the house buying process really smooth and easy for us as first time buyers. Great communication throughout the process and very quick to send people out to help us/ amend anything needed in the house.

What has made my experience brilliant so far, has been the direct support not only in driving through the exchange but selections process and now site visits including supply of photos on current progress on construction I.e. keeping the client updated.

Really helpful throughout the process of buying and settling into a new home The people involved really seem to care.

Very professional company, houses built to a very good standard, would highly recommend buying a Bewley home.

I am a civil engineer who recently purchased a home from Bewley Homes. Bewley Home's personal service from the sales team to after sales team has been exemplary and swift. Interactions with groundworkers to landscapers and electricians to building contractors has been a pleasure while construction around my plot finishes. Thank you for prioritising the client experience Bewley Homes.

Great company, excellent customer service and good quality and high end finish of their properties. Especially, Aly was truly helpful with all our queries.

Also, we believe that the design of Wilton park property project is great and lovely to live in this environment.

I have been in my home since 2023 and can say i have been pleased with the house itself and all of the support received after i moved in, the team have always been happy to help and offered to visit when needed if i have been unsure on defects however these have been in the main small items. All in all very pleased and felt looked after

Whilst we decided that the development location wasn’t quite right for us, we couldn’t not give praise for the attentive staff and beautiful homes. We felt so welcome and thoroughly enjoyed our visit.

Review for Wilton Park development.
The sales team were great when we bought our property about 2 and a half years ago.
However our house has developed a leak in the roof. And we are just outside of the 2 year warranty and Bewley won't look at it.
EDITED and UPDATED June 2025: Since the initial review, Bewley has been in touch and looked into the roof. Hopefully the issue is now sorted. When corresponding with us on this issue, they mentioned they had had some staffing changes and that was the reason for the disappointing response initially.
It is a shame as we previously had a good relationship with the company.
Hopefully moving forward they maintain a good level of customer service.
Grading adjusted to 4 stars following their most recent actions.

We bought our house back in 2021 and thought Bewley were ‘different’ to other developers. We were wrong. Due to them laying our turf poorly the first time round our grass completely died within 8 months. After waiting nearly a year for it to then be replaced, the team they hired to replace the turf cracked all of our patio tiles (lay by Bewley) to the extent we can barely walk on them. Nobody will take responsibility and we have been ignored over 8 times by their team, including sales advisors, managers and senior managers. They tell lies and only care until the sale has gone through and that’s it. Me and my partner are appalled. Don’t bother buying from them unless you want years of hassle. This has now been going on for 18 months.

Don't be taken in by all the glowing reviews saying how wonderful the Sales team are. Yes, they are very nice and helpful, that's what they are paid to do! They would not sell any houses if the sales people weren't helpful. Having said that, my own sales process was quite smooth, as house sale transactions go. Property was purchased in August 2024.

The key thing is how well the houses are designed and built and how Bewley respond to the inevitable snags that arise. Looking at the other reviews, it seems a mixed bag.

I have never had a new build before and I don't know what is 'normal' for the number of snags but my property had quite a lot, mostly minor, thankfully. Bewley have fixed most of them in a reasonable time but see the ongoing issues below.

In terms of the design, Bewley have made some strange choices (e.g. boiler on the landing when there is plenty of space and an outside wall in the utility room) which could have been done better. The master bedroom and ensuite are quite cramped for a house of this size with space being wasted in other areas. Other rooms are well proportioned though. Other house types in the development also suffer from very cramped master bedrooms or poor kitchen layouts (very little work surface).

Construction quality seems to be reasonable, though other properties on this development have had serious issues with water ingress through windows during wet and windy weather and damp in the loft due to poorly designed/installed extractor fans. My garage still leaks water during heavy rain, despite the seal that Bewley fitted. This could have been easily avoided by having the level of the tarmac on the drive lower than the concrete floor of the garage, which seems a basic error.

Worst issue in my property is the downstairs heating system, which is a complete nightmare to control and takes a long time to get to a reasonable temperature. The boiler constantly cycles on and off every few minutes all day (and at night if the temperature is cold) unless you frequently manually adjust the thermostats. The downstairs thermostat is situated in an unheated Hall and is unable to control the temperature properly. It is very difficult to get the temperature to stay anywhere above 18 deg C. The upstairs thermostat however, is located in a heated room and works almost perfectly.
Despite escalating the issue to Bewley's Head of Customer service, they will not fix the issue and it looks like I will have to fork out best part of £1000 to get the job done properly. This is quite disappointing.

I would not particularly recommend Bewley homes but also would not say they are to be avoided, as some other reviewers have. I suspect they are no worse than any other builders and probably better than some.

We were in the process of buying our forever home from them, as the previous owners had sold it as a part exchange. We were literally a couple of weeks away from completion, and when they found out there was a slim chance we might not complete before Christmas they pulled out, and had been keeping another buyer on the back burner the entire time!
They were aggressive and demanding with unrealistic timelines, the constant pushing to complete before Christmas, in our opinion, appeared like they were just trying to meet some year end quota.
We've now been left without a home but thousands to still pay in conveyancing fees.

Bewely homes have left our development in Oxfordshire (Bellmount View) with incomplete works to the entrance of the site (road and pavements) as well as a poor finish to the landscaping across the site, most notably the mound area of the development which was never properly completed and is covered in weeds. Would now not recommend. We have sent several emails highlighting these issues to the customer service team with no response. This is consistent when talking to other neighbours across the development.

Great experience buying our new home at Bewley’s Willow Fields development - our new home has surpassed expectations and the whole of the Bewley team have been brilliant to deal with - special mention to Katie and Nicole on the sales side and Steve and his team on site. We would absolutely recommend Bewley to anyone looking for a new home.

Buying a house with Bewley Homes was as stress-free as house buying can be! Their customer service is second to none, and the houses are built and designed to a high quality. Nicole & Katy in the sales office were so lovely and helpful with every step of the move.