British Heart Foundation Furniture & Electrical Stores Reviews 

I arranged a pick up of mums furniture the day that the keys were being handed back to the council. The guys that came to pick it up said no to so many things . First the bed needed to be dismantled to get out (I took the matters off and turned it on its side and it got through the door)so they had to take it. Next the backs of the shelves were slightly adrift so they couldn’t take it- I had a camping mallet and 30 seconds later hey presto all fixed. Next they refused to take the mattress as it wasn’t spotless (small water stain) and they refused the 2 year old cream leather sofa bed due to cracked leather (not cracked, just standard leather creases)- they looked fir any reason not to take things. So now these items don’t have a home and I’ve had to leave in the flat and mum will be charged for their disposal. Thank you very much BHF. It’s stressful enough moving mum into a home without this

Thankless after making donation of furniture, it does not cost to say thank you, maybe you should teach your staff. The three Neanderthals we dealt with were very ignorant with zero communication skills. Will never donate to them again or venture into their stores.

Romford bhf market square first attempt at a collection never happened because I didn't answer my phone or reply to the answer phone message they left..... I don't have answer phone on my phone - it just rings.... They never called me.
Second attempt was to be 2 weeks later and was confirmed by staff for the 12th of March 2026 yay!!!
First message confirming that they were coming was at 6.30am.
I phoned to ask about times they would arrive and got told that I would receive a message from the bhf about a time window - excellent!
13.05 your driver is on their way be at the collection address for 13.45-15.45.
Arrived at the collection address at 13.20 and checked my messages from the bhf and my collection had been cancelled... Super. Phone the office to ask why and got told the 'system is playing up and they have another 8 collections and the lady said she would contact the driver to check if they could come back. I phone again at 14.30 and get told by another member of staff that the driver had competed the route for today and I would have to rebook.. Fabulous!!
The same reason for cancelling was due to me not answering my phone apparently the number was wrong!!
They see my number on the confirmation page of the collection appointment and they have been sending me text messages from 6.30am!!!!
I advise people to think twice about donating to the bhf when there are apps available for giving away anything and everything.
No apology either.

My daughter booked a pick up from the Glasgow Forge branch which she regularly visits as a customer. Was for my Dads flat as moving to a home and required many items picked up.
All organised until day of pick up. Asked for a non first thing appointment during comms due to travelling time/distance to be there.
Was agreed then contacted at back of 07.00hrs by text would be there in time window of 0815-1015. Further text from driver to say on way so had to get there asap.

On arriving advised of text and the driver said as soon as he gets in his van in the morning thats him started work and lassie in the office is wrong.
Whats the point of giving a time frame then?
2 males were in a BzhF van. Neither identified themselves but older of the 2 was nothing short of a disgrace, in fact came across as a wee ned.
Immediately advised he was in charge, no matter what had been agreed and that he would decide what would be picked up and what wouldnt. No people skills whatsoever, slang, abrasive, confrontational and a total embarrassment to this company, younger guy said nothing but must be a long day working alongside this wee guy. Get rid of this wee clown. Happy to discuss with management as folk like him just in the wrong job.

Took 2 things and left the rest. Total waste of our time.

I have worked in public sector for over 40 years, regularly visiting people at home and he just did not have the basc skills to appropriately handle the situation well.

Got an email from them afterwards that would not let me respond to and voice my concerns.

UNRELIABLE & UNHELPFUL - We rang and booked a collection of our sofas three weeks ago. They turned up today (10.3.26) and took one look at the sofas and said they would not take them because they had a few dog hairs on (despite us having had covers on the sofas which were only taken off as they knocked at the door, which is probably where the dog hair came from) sofas were in a very good condition (parker knoll) and would have done someone a good turn.
We also had issues with them on another booking where everything had been finalised and then upon turning up to collect they changed their minds on what they would take.
Totally unreliable & unhelpful with a can't be bothered attitude. They should inform customers on the phone at the time of booking of the do's & don'ts and whether items need to be cleaned first or not. We cannot believe that a Charity can afford to be this fussy and ungrateful and rude.
Wouldn't recommend. We've now had to pay for an urgent collection as new sofas being delivered tomorrow.

Having spent time booking a collection for a TV set, when I rang the shop to enquire when it be collected I was told the don’t collect TV sets!
Then why offer the service. Time wasters.
Don’t waste your time, just take your old unwanted electrical items to Curry’s and you will get a £5 voucher!

Waited 3 weeks for collection. Thought I was doing a good thing so waited. Gave me a 6hr window, lots of emails to say they were coming. Never turned up. No phone call, no email or message.

I recently had a terrible experience purchasing from the British Heart Foundation furniture store via eBay and will not buy from them again.

I bought a kitchen table and chairs set using the auction platform after seeing the listing online. The photographs in the listing did not show any damage to either the table or the chairs, so I proceeded with the purchase and paid a significant amount for the set to be collected and delivered to me.
However, when the items arrived, they were clearly damaged, with chips, scratches, knocks, and visible wear from use that had not been shown or disclosed in the listing. Had this damage been visible in the photos or mentioned in the description, I would not have purchased the set or paid the considerable delivery cost.
I contacted the British Heart Foundation to report the issue. They initially offered a 25% discount, but this was not acceptable to me given the condition of the items. I requested a full refund and for the table and chairs to be collected, as the items were not as described.
Since then, I have had to go back and forth with them repeatedly. After I referred them to my rights under consumer rights legislation, they stated that they would arrange collection of the items, but they have still not confirmed that I will receive a full refund despite my follow-up messages. In addition, no one has contacted me to arrange the collection.
As a result, I have now had to ask eBay to step in and assist. My concern now is that although I may receive a refund through eBay, the British Heart Foundation may fail to collect the damaged furniture, leaving me responsible for arranging disposal of large items that should never have been sent to me in this condition.
Overall, this has been a very disappointing, expensive, and exhausting experience. I have even had to purchase a brand-new table and chairs, which I could not really afford, simply because I could not face the stress of getting into this situation again.

If you work for this company you might as well be a slave . My daughter works at a home store about 16hours a week . They called her in at the start of the week for a meeting thar lasted 2 hours she was unaware of how long this was to last and had a dwp appointment which the manger stopped her attending . They then decided to have a new till put in instead of someone showing my daughter when she's in work she pretty much got badged untill she returned from a small mid week holiday to have to go in UNPAID on her day off to see how the new till works when she asked if someone would be able to record it for her . The manger at the kings lynn store has zero companion, nor does the like any of her staff have Famliy coming before the shop I know at least two people who have been pushed out if that shop because they were made to choose there job or there famliy . She wants no one to have a life outside of work she constantly wants you to do what SHE want ( she that bad my mother has named her She-devil ) she doesn't care if you are in work time or not .As far as she is concerned once you start working at kings lynn homestead she owns you every waking moment even if you are not in work !!

Awful experience this morning.
Text for collection time arrived after their two obnoxious collectors bashed on our door.
They could not speak English well enough to understand I needed to get the item downstairs.
They were petulant that I refused to let them in to my home and that I took a couple of minutes to get the item downstairs.
They then refused to take the item on a feeble excuse saying they couldn't sell it. This was especially galling as it originally came from their shop and was only being donated again as I had seen one for sale in a charity shop in worse condition.

Over the years I have donated to them and the collection people were all nice and grateful for donations. I don't know if they have outsourced it to a dodgy company rather than having volunteers, but now they look and feel like criminals with more interest in trying to gain access to the house than collection of donations.

I do not quite know who the heck these people think they are. we had a great many valuable items to donate and they arrived to tell us loftily that due to a crack in one of the fridge containers they would nt be able to take it. But were happy to take an AEG washing machine two years old but not the furniture we had also offered. BHF can go F themselves for ever more.

Also we have to wait for their arrival again loftily announced and no indication of morning or afternoon. We have placed all said items with a spice website who appear to be more intelligent .

Would like to rate this a 0 ! Waited all day for a collection for it to never arrive. Went in the shop at 3pm to check where the van was and he replied it will be with you soon, another lie. Waste of time! moving house next week which explained on phone when booking. Only wanted to help raise some money. Now we in a muddle moving house with a sofa

Just took delivery of a sofa from B.H.F Southend.
I felt compelled to give a review.
The delivery team, Adam and Darren, were an absolute credit to the company and their profession. So polite, professional, courteous and thorough.
I really cannot praise them enough
THANK YOU for a job well done

Very disappointed! We booked collection sofa, lady who call day before didn’t say anything about to keep inside house, in morning few minutes before van turn up we take sofa out to make life easy( is quite heavy). Sofa wasn’t collect at all,

Will never ever donate any furniture or any items to your company….

I donated a nice 3 seater leather sofa, but when the driver arrived he looked at how to get it out. He then made the excuse that its not resealable. the real reason was because he was to lazy to take it out of the property. I then went to the shop in Newmarket road to look at what they are selling, the sofas I looked at were in poor condition compared to the one I offered them. just confirms my point of Lazy driver. I then offered it to another charity, they arrived checked the sofa and had no problem getting it out of the house. I shall never use Heart foundation again.

Avoid the preston store when it comes to furniture collection
Their driver is very unprofessional and very racist .His name is Barry.If you see a collection with that name just know he won't collect your stuff especially if you aren't English or white

Phoned then to come and pick up a 3 piece leather settee they come and left without it. There reason behind it was it has creases on it. It’s 13 years old no rips or tears by the sound of it they want something brand new which is never going to happen. This is a so called charity the word charity should give it away. I find it disgusting that a perfectly 3 piece settee is going to the tip now. I will never donate or buy anything from them and I’ll make sure everybody who I know won’t either.

Offered a bed which we dismantled as per instructions. Took that
Offered a table...small one but extendable.
Refused to take as not dismantled,,, not advised too on booking unlike the bed.
Also they had no idea of the wood patterning...thought they were marks on the wood....waste of time

Donate elsewhere. Wanted to donate a piece of furniture which was too big to move as is, so I spent a couple of hours dismantling it and grouping and taping relevant pieces together. Keeping in mind they recommend doing this in their email prior to the collection, this is the exact wording "Dismantle larger dining tables and beds - If you're able to please dismantle dining tables or bed frames, ensuring fixings are kept safe with the item.". The driver showed up and immediately asked for the installation manual, I said that I did not have a physical copy of it, but it can be found online, he said no. I offered that I could printed if he could wait a little bit, he said no again, and did not make the collection. Called them to ask for a clarification for this behaviour, they did not have an answer, and said it happens sometimes.

I ordered a blood pressure monitoring device from the BHF. It never turned up due to the incompetence of their delivery company, Evri. I eventually got my money back but had to constantly ring BHF and Evri. BHF please do not use Evri if you want happy customers.