Bibby Financial Services Reviews 

970
TrustScore 4.5 uit 5

4,6

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Beoordeeld met 5 van de 5 sterren

What a team! Carolyn Bell and Leah Morton are absolute stars. I cannot praise them highly enough. As my day to day contact, Leah is amazing, she has patiently dealt with every query and request i... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We have been using Bibby since the beginning of the financial year and i am wondering why i didn't do this sooner!! It was easy to set up and the software is easy to use. There is always someone at... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

We have been using Bibby Financial Services for many years to help with cash flow. Many thanks to our Relationship Team Leah Morton - Relationship Executive and Shahil Ghavda - Credit Controller f... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Have newly signed up to Bibby Financial Services. Process to date still needs some ironing out. However, Michael Wall has been exceptional in supporting us with this. He is responsive, delivers and c... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Niet-bancaire financiële diensten
  2. Alternatieve financiële diensten

Geschreven door het bedrijf

Since 1982 we've helped small and medium sized businesses grow and thrive in domestic and international markets.

Our Service Promise

Geschreven door het bedrijf

The SME funder of choice
We're the UK's leading independent invoice finance specialist and a trusted provider of funding solutions to over 7,800 businesses. We don't just fund your business, we believe in it. This is why we give you a dedicated point of contact to ensure that we can help to maximise your business's potential. Call us on 0808 231 5049 to find out how we can help you.

Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

970 reviews

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4,6

Alle reviews

(970)

73 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Steer clear

I used them for to long , they don’t tell you the hidden costs the over saturated situation, the constant claw backs , expecting to draw down say 16 k on a 20 k schedule on average 3/4 k available, at very first it’s brilliant, but when your slow customers catch up your in the same position but worse because the then call all the shots , steer clear at all costs , your business will go under unless you have really good payers on time , my question is if you have why factor get an overdraft instead because you are still in control

7 augustus 2026
Review zonder uitnodiging
Logo Bibby Financial Services

Antwoord van Bibby Financial Services

Hi John,

Thank you for taking the time to share your experience. We are genuinely sorry to hear that you feel disappointed and frustrated by the service you received from Bibby Financial Services.

We take feedback like yours seriously and would really welcome the opportunity to understand what has happened and review your concerns in more detail.

Please could you email us with more information clientexperienceteam@bibbyfinancialservices.com, and a member of the team look into your account.
Kind regards,
BFS Client Experience

Beoordeeld met 5 van de 5 sterren

Brilliant facility - wish i had done this years ago!

We have been using Bibby since the beginning of the financial year and i am wondering why i didn't do this sooner!! It was easy to set up and the software is easy to use. There is always someone at the end of the phone for any questions you may have, Michael, Pav and Dee have been my 'go to' guys, they are always happy to spend the time so that the facility runs smoothly. This facility takes so much stress out of running our Company day to day - it is one of the best decisions i have made ;-)

7 augustus 2026
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Hi Nicola,

Thank you for your fantastic review.

We are delighted to hear that the facility has helped reduce the day-to-day stress of running your business and that the setup process was straightforward.

We will be sure to share your comments with Michael, Pav and Dee, who will be pleased to know they have made such a positive difference. Thank you for choosing Bibby Financial Services.

BFS Client Experience Team

Beoordeeld met 4 van de 5 sterren

Excellent Relationship Team

We have been using Bibby Financial Services for many years to help with cash flow.

Many thanks to our Relationship Team Leah Morton - Relationship Executive and Shahil Ghavda - Credit Controller for your help and support - We are sorry to lose you but wish you the best for your careers going forward.

31 juli 2026
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Hi Anna,

Thank you for taking the time to leave a review.

We are delighted to hear that you have had such a positive experience with Leah and Shahil. Your kind words and well wishes will mean a great deal to them.

Thank you for being a valued client of BFS, and we look forward to continuing to support your business.

BFS Client Experience Team

Beoordeeld met 5 van de 5 sterren

What a team

What a team! Carolyn Bell and Leah Morton are absolute stars. I cannot praise them highly enough.
As my day to day contact, Leah is amazing, she has patiently dealt with every query and request in a friendly and timely manner.
Carolyn is also amazing , she has been incredibly supportive and has taken the time to understand our business and its needs
Both are lovely people and consummate professionals…Bibby, you are lucky to have them

5 augustus 2026
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Hi Anne,

Thank you for your wonderful feedback.

We are thrilled to hear how well Carolyn and Leah have supported your business. Building strong relationships and understanding our clients' needs is incredibly important to us, and your comments reflect exactly the service we strive to provide.

We will be sure to pass on your kind words to both colleagues.

BFS Client Experience Team

Beoordeeld met 5 van de 5 sterren

Sangita is a pleasure to work with

Sangita is a pleasure to work with. Always happy to help and does great work with our leger at Bibby. Quick to respond and reconcile our customers payments. Couldn't ask for more!

5 augustus 2026
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Hi Ben,

Thank you for your review. We are delighted to hear that Sangita has provided such excellent support and service.

We will ensure your feedback is shared with her and the wider team. Thank you for choosing Bibby Financial Services.

BFS Client Experience Team

Beoordeeld met 5 van de 5 sterren

Invoice Factoring

I set up invoice factoring with Bibby. I dealt with Mark in the setting up process and he was very helpful and we got it all set up without too much hassle. In the day to day running of the account I deal with Jean and Lisa, and they are helpful and respond to any questions quickly with a straightforward answer, and are friendly and easy to deal with. I'm happy with everything and I would recommend them to anyone looking to set up factoring for their business.

26 juli 2026
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Hi Glenn,

Thank you for taking the time to give us your feedback.

We are pleased to hear that the setup process was straightforward and that Mark, Jean and Lisa have provided helpful and responsive support throughout your journey with us.

We appreciate your recommendation and thank you for choosing Bibby Financial Services.

BFS Client Experience Team

Beoordeeld met 5 van de 5 sterren

Great company to deal with and a vital…

Great company to deal with and a vital part of my business, I deal with Nayan and Wendy, cant speak highly enough about them, a credit to bibby. Thank you.

22 juli 2026
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Thank you for your kind words.

We are delighted to hear that Bibby Financial Services has become such an important part of your business and that Nayan and Wendy have provided exceptional support.

We will be sure to share your feedback with them. Thank you for your continued trust in us.

BFS Client Experience Team

Beoordeeld met 5 van de 5 sterren

Very happy with Bibby

Very happy with Bibby. Kelly our business development contact was excellent, on the ball and delivered a fantastic service.

15 juli 2026
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Hi Sam,

Thank you for your 5-star review. We’re delighted to hear that Kelly delivered such a fantastic service and was able to support you so well.

We’ll make sure your kind words are passed on to Kelly and the wider team.

BFS Client Experience Team

Beoordeeld met 5 van de 5 sterren

Great Experience

I was put in touch with Bibby FS from an intermediary called in Funding Links after clicking on an online advert. Our company is very niche, and while operation within the Construction Industry we don't conform to regular invoice milestones. Bibby immediately got in touch, took the time to learn about my business and how we operate, and even sent two representatives out to visit us. They have managed to put together a package that suits our business, and I have three points of contact for help, and even got a 1 hour training course on how to use their portal. This facility has allowed us to fund a number of recent large contract awards. So far (approximately 1 month in) my experience has been very good, everyone is helpful and their portal is pretty well thought out. Special mention to the two representatives who worked tirelessly to get our company onboarded as quick as possible, Chloe and Liam, they really did go the extra mile, Chloe even working while looking after a young child and on her annual leave! I look forward to a successful partnership with Bibby FS.

10 juli 2026
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Hi Simon,

Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that the team took the time to understand your business and put a package in place that works for you.

It’s great to know Chloe and Liam went the extra mile during onboarding and that the portal training has helped you get started. We’ll make sure your comments are shared with them and the wider team.

We look forward to supporting your continued success.

BFS Client Experience Team

Beoordeeld met 4 van de 5 sterren

Great Service

We have as a company been working with Bibby for our Invoice Factoring and find them very helpful, efficient and work with us around all our customer needs. Specials mention to the Scottish Team that ae always at the end of a phone.

30 juni 2026
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Hi Kay,

Thank you for your lovely review. We’re pleased to hear that the team has been helpful, efficient and responsive to your customer needs.

The Scottish Team will really appreciate your special mention, and we’ll make sure your feedback is passed on.

BFS Client Experience Team

Beoordeeld met 4 van de 5 sterren

Helpful, friendly, responsive

The two ladies assigned to our account (Liudmila Koroleva and Leah Morton) have been helpful, friendly and responsive. It's a pleasure to work with them. Any issues we have are worked out quickly.

30 juni 2026
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Hi Robyn,

Thank you for sharing your feedback. We’re delighted to hear that Liudmila and Leah have been helpful, friendly and responsive, and that any issues have been resolved quickly.

We’ll make sure your comments are passed directly to them.

BFS Client Experience Team

Beoordeeld met 1 van de 5 sterren

Horrific

Horrific
Like debt collection agency . No understanding of change of finances . Would never ever use again

24 juni 2026
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Dear Ms Vitale,

Thank you for taking the time to share your feedback.

We are sorry to hear about your experience and would like to understand your concerns in more detail.

As an invoice finance provider, Bibby Financial Services works closely with our clients to support their cash flow, and it is important to us that we address any issues in a fair and transparent way.

Unfortunately, we are unable to identify your account from this review. To allow us to investigate this properly, please contact our Client Experience team directly at clientexperience@bibbyfinancialservices.com, providing your company name and any relevant details.

We are committed to doing the right thing and will review your concerns thoroughly once we hear from you.
Kind regards,
Client Experience Team

Beoordeeld met 5 van de 5 sterren

We’ve had a great experience working…

We’ve had a great experience working with Bibby Financial Services. Their support has been dependable and has really helped keep things running smoothly from a cash flow perspective.

A special mention to Joe Rayfield and his team they’re always approachable, quick to respond, and genuinely helpful. It makes a real difference having a relationship manager who understands our needs and goes that extra mile.

Would definitely recommend.

17 juni 2026
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Hi Alex,

Thank you for your 5-star review and recommendation. We’re really pleased to hear that our support has helped keep things running smoothly from a cash flow perspective.

Joe Rayfield and the team will be delighted to hear your comments about their approachability, responsiveness and support.

BFS Client Experience Team

Beoordeeld met 4 van de 5 sterren

Exceptional Michael Wall

Have newly signed up to Bibby Financial Services. Process to date still needs some ironing out. However, Michael Wall has been exceptional in supporting us with this. He is responsive, delivers and cares about our experience and ensuring that we can maximise our funds.
The data base system is not user friendly and does make the experience easy. We are unable to audit that monies received are being allocated appropriately and the audit trail for this. However, this is something which the exceptional Michael Wall is supporting us with. Without Michael and Sarah I do feel that the overall rating would be lower.

23 juni 2026
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Hi Mia,

Thank you for taking the time to share your feedback. We’re pleased to hear that Michael Wall has been exceptional in supporting you and helping you maximise your funds.

We also appreciate your comments about areas that still need ironing out, including the database system and audit trail, and we’re glad Michael and Sarah are supporting you through it.

It would be great if you could share more about this with us so we can discuss with the relevant teams, if you could email us at clientexperience@bibbyfinancialservices.com and we will look into it.

Kind Regards
BFS Client Experience Team

Beoordeeld met 5 van de 5 sterren

We’ve had an excellent experience…

We’ve had an excellent experience working with Bibby Financial Services. Everyone we’ve dealt with, from Michael Wall to Sarah Payne, has been amazing to work with throughout the entire process.

The team has always been professional, responsive, and genuinely supportive, making everything straightforward and stress-free. Communication has been excellent, and they’ve consistently gone above and beyond to help whenever needed.

It’s refreshing to work with a company that values customer service so highly, and we wouldn’t hesitate to recommend Bibby Financial Services to anyone looking for a reliable and helpful finance partner.

27 mei 2026
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Hi Alexander,

Thank you for such a fantastic review. We’re delighted to hear that Michael Wall, Sarah Payne and the wider team have made the process straightforward, supportive and stress-free.

Your comments about our communication and customer service mean a great deal, and we’ll make sure they are shared with the team.

BFS Client Experience Team

Beoordeeld met 5 van de 5 sterren

Excellent Onboarding

The onboarding with Bibby was excellent, the training was very good and the staff have all been very friendly and knowledgeable.

The whole process has been straightforward and even if there was a issue it was dealt with quickly and efficiently

5 november 2025
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Hi Laura,

Thank you for your 5-star review. We’re really pleased to hear that your onboarding experience was excellent and that the training, support and communication made the process straightforward.

We’ll share your kind words with the team.

BFS Client Experience Team

Beoordeeld met 5 van de 5 sterren

It’s an absolutely fantastic service

It’s an absolutely fantastic service. Wendy and Nayan are truly geniuses at what they do, and they have been incredibly helpful with all the needs for Bibby. Really appreciate their support, professionalism, and dedication throughout. 👏
HS GLOBAL LTD

15 mei 2026
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Hi Hisham,

Thank you for your wonderful review. We’re delighted to hear that Wendy and Nayan have been so helpful and professional in supporting your needs.

Your appreciation means a lot, and we’ll make sure your feedback is passed directly to them.

BFS Client Experience Team

Beoordeeld met 5 van de 5 sterren

my review of Bibbys is the fact that we…

my review of Bibbys is the fact that we have Eleanor as our point of contact, she is an absolute Gem she has helped us 'Spraytech' in so many ways always available on the phone responds to emails and if she is in a meeting she immediately calls back.
I cannot thank her enough sometimes as she has gone far and beyond with our issues and quierys.
Eleanor is an absolute credit to your company and its made our working relationship so much easier and a pleasure.
Thank you Eleanor and all Megan for all your hard work and dedication with our Company.

15 mei 2026
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Hi Mark,

Thank you for sharing such kind feedback. We’re delighted to hear how much Eleanor’s support has meant to you and the Spraytech team.

Her availability, responsiveness and dedication are exactly the qualities we value, and we’ll make sure your comments are passed on to Eleanor, Megan and the wider team.

BFS Client Experience Team

Beoordeeld met 5 van de 5 sterren

Construction finance specialists

Bibby have been a great support to our business
Special thanks to Freiah & Eleanor

15 mei 2026
Review zonder uitnodiging
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Antwoord van Bibby Financial Services

Hi Michael,

Thank you for your 5-star review. We’re pleased to hear that Bibby has been a great support to your business.

Freiah and Eleanor will really appreciate your special mention, and we’ll make sure your feedback is shared with them.

BFS Client Experience Team

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