Big Motoring World - Norwich Reviews 

Arrived here to VIEW a car for my wife so that if it was suitable we would both go back tomorrow to possibly buy it.
Oh no, not that simple! Entered the building and had to give my details before being introduced to a sales person who welcomed me with a 'hello mate'. I then got told he would have to read to me company policy details , what he could say to me etc etc. I told him I was not there to by a car but to view a car and possible buy later.
As other reviewers have stated there are a lot of vehicles to view in very nice facilities but as soon as you go in their game plan is to sell you any car that day. Offering to provide finance, extras etc. A friend of mine had warned me how it works after he was persauded to buy a more expensive car than he had gone in to originally buy, only to have to sell weeks later when he realised his mistake.
A previous reviewer has already said it reminded me of how double glazing was sold in the 90's. I felt it started off like a Timeshare sell I'd been through before.
Such a shame as the car looked just what we wanted and Im sure some people like this process?
So back to our local friendly dealer tomorrow and buy the first car we viewed. Just a shame I wasted my time.

A great place to look at a variety of cars under one roof, but the hard sell and the extras are pushed . It reminded me of how double glazing was sold in the 90's. They later said deposit was non refundable. But it is. No clear pricing on the extras. CPC was upped to 4 years to make the figures work.
Be careful

I wasn’t going to bother with a review but after 3 phone calls and emails here you go

The whole setup is annoying. Before you get to see the car you have to sit down and listen to a pitch about finance.

After test driving the car you have to endure 40mins plus about car paint protection and alloys.

After all this you get presented with basically an additional 4k worth of insurance and warranty. No point did they acknowledge the car actually had extended manufacturer warranty.

At this point I said I am interested but will come back tomorrow. This clearly annoyed the sales man who became rude.

I did look at another car but decided to buy the car the next day. On arrival I was told off to reserving the car on my drive in. After I informed him I didn’t want finance or any extras he walked off for 10m and came back with new numbers for all of the extras

After saying no thank you at least 6 times and having to actually interrupt him many times to say look I only want to pay the price the car is advertised for. He finally let it go. Only to tell another more senior sales rep who also came over and tried at least when I said no thank you he backed off

After this getting the money paid and keys handed over was smooth enough.

I strongly recommend you don’t bother with any of there extra guff they try and sell you. But be prepared for them being like a dog with a bone.

From the first appointment to picking up my new car, everything was made very simple. Sales were not pushy at all and explained all of the options very clearly. All in, a good experience.

I initially felt overwhelmed at the size of the ‘store’ but was made to feel very welcome when assigned to an advisor. He was very knowledgeable, patient and happy to answer any questions whilst providing appropriate information and time to understand the processes involved as well as explore the cars available.
When I did return, the same advisor was assigned so there was no need to repeat, he knew what was being considered. The deal was made efficiently and he talked through everything clearly. He supported a negotiated deal.
At the time of trade/collection of the new car, gentleman assigned made everything quick and easy yet at no time did it feel pressured!
At no time did I feel under pressure to make any decision I was not certain about. I would gladly recommend to others and will indeed return next time round!

A tedious process otherwise made smooth

Staff were friendly and professional throughout. No pressure from sales people, who were knowledgeable. Clear explanations and breakdown on finance options.

All the staff that dealt with us were very kind we didn’t feel rushed and felt very well looked after Risphal was very kind and well mannered throughout

I’ve found the car of my dreams, the one I’ve been hunting for for months but could never find anywhere — not at any dealer, not even at the official brand dealership. Thank you.

Lovely and very professional service. I’ve received every answer for my questions. Staff members were really supportive during the process of selling the car.

The service was outstanding. Contacted them on the website and received a call within a few hours. Every single person I spoke to was willing to go above and beyond to help find the deal that worked for me. David, Sophie, Chris, Laina and Tash - amazing!!!

The car is outstanding and I almost slept in it. That's how chuffed I am.

💯 recommended

The customer service support is awesome and the staffs who attended to me were excellent .

I came in to test drive the car i wanted on a Friday and Albie was my sales person. He was able to talk me through the purchase process and organised my test drive promptly. When I came back the next day so my husband could also test drive, everything was ready quickly and we were able to leave with a vehicle that day. I felt that Albie communicated everything well and I felt reassured on options involving warranty, finance etc. I was also able to part exchange my old car very easily and leave with my new car that day.

Sales Staff helpful and attentive. Answered all my questions.
Everything was explained really well

Great service

AVOID at all cost big motoring world, we had a truly negative experience at the Norwich branch after they lost the keys to a car they had sold us and we had to wait over a week for any news on where they had gone, there then follwed weeks of tall stories and being fobbed off by various managers the big assist is a total waste of time and effort there is no way of escalating a complaint to anyone higher ,incompetent, disorganised, terrible company, I have also noticed they have several complaints groups on Facebook with thousands of members with ongoing issues and complaints , says it all i think

Excellent service from start to finish. Fanel looked after us very well as we bought the car, and the service from Luke at the handover was fantastic - very thorough, polite and helpful. A lovely experience all round. Can’t recommend highly enough.

I was well received and assigened a staff who answered my questions

Chris was very helpful with his service