Big Motoring World - Norwich Reviews 

We had paid £129 for a Vauxhall Mokka to be delivered to Norwich from Camberley after test driving a different colour one last weekend and liking it. We were assured that as Camberley was one of their first branches that the showroom and prep is the best and we would have no issues with the new car. We had arranged to pick the car up this weekend, the salesman Miles was aware that I am heavily pregnant and we needed a car as soon as possible hence we would be picking up at 10am on the Saturday. We arrived, had a look at the car and unfortunately the quality of the car was awful, it being a 2022 plate, we expected it to have occasional marks and for this reason ignored the scuffs etc. However, what we couldnt ignore was the 7/8 deep chips along the lip of the boot plus the McDonald's straw wrappers inside the car and the fact it had not even been basic cleaned let alone prepped for collection. We were obviously devastated after being assured it would be in good condition and ready to collect. When speaking to Miles and one of his managers, we were told that they could clean the car but we would have to wait 2 hours, I am 39 weeks pregnant and we had driven an hour to collect the car, this wasn't good enough. In regards to the chips, they were unable to do anything to fix them, would not reduce anything of the price of the car and wouldnt even refund the £129 transfer fee as a good will gesture. Just tried to continue with their intrusive warranty sales pitch trying to upsell like 4 different warranties. At one point even suggesting we just increase our budget and buy a more expensive car that is in better condition. Absolute Cowboys of staff & a company. Nothing but arrogance and not once was there an apology. Disgusting.

Good customer service

I came in looking to buy a BMW and Thomas was really friendly and clear with explaining everything about the car I bought. His customer service was excellent and made buying the car as easy as possible. Overall I am really happy with the service at Big Motoring world and would highly recommend.

I do not recommend buying cars from big motoring world I bought a 2021 Audi A6 on November 25, 2025 with 34,000 miles with a 3 year warranty with everything they recommended after 4,000 miles the car started having problems the warranty doesn't want to fix the car the guys from big motoring world are not interested they say to solve the problem with the warranty and look how I pass from one to another the problem is that it is leaking oil in the back at the cambelt an estimate of the cost somewhere around £1300 of course the problems don't stop here the engine light came on after not even 2,000 miles of driving I said maybe it's an error now it reappeared again today I went to the mechanic and to see the particle sensor which also costs somewhere around £600 without labor at the moment I have opened a claim with the finance company now I am waiting for them to complete the investigation plus today I also discovered that the front bumper was painted and the mechanic tells me more than likely the car miles are not real. Run away as much as you can from these individuals and don't fall prey to the nice words of someone who will convince you to buy a car.

Polite and helpful well presented

Jack in the showroom was extremely efficient in explaining everything about the car and its features plus all details relating to buying it. Very personable, helpful and patient. A pleasure to deal with.

We had a very good sales assistant, Joshua Revell, who was very knowledgeable, down to earth and not pushy, which we appreciated as this would have put us off entirely. We ended up having to bring our young children with us and we felt that this was not a problem, which was again appreciated.

Great way to purchase a sensibly priced car with warranty options. Not the best trade in price, so look at other trade in options first.

The guy who we dealt with was very informative and professional

The sales lady Tash was excellent , accomodating helpful and not pushy we felt relaxed and not pressurised. This meant more likely to buy

Hiding behind a computer not able to speak to any one . For a company that large it a very poor show no customer service able to help you buy a car of the for court driver it away the end I have spoken to someone about this and now waiting for out come still not happy but going forward I would but a thing from this company as the after sale and customer service not good and it’s still going on would not buy a car from then again

I was warned off by people saying the sales people were pushy, not allowing seeing a vaiety of cars etc. Visited with a bit of trepidation but the salesman who served me could not do enough and was not pushy at all.

Every member of staff throughout the purchase of the vehicle were bright and courteous and very efficient.It was a pleasure doing business the company.

When we walked in we didn't have an appointment, lady who was on reception said you cant going in unless you have a appointment we said we just want to look around if we need to book a appointment we will,we was going to leave then Chris (SALE PERSON)Stepped in and said its ok go and look no problem 😊 he had excellent customer service very friendly and listened and answered all questions. Also finance manager was very helpful full as well and the last person we saw who gave the key he was really good (sorry cant remember his name)very friendly and he had excellent customer service.we was really happy with service we received. I will recommend you all friendly and family

This was my second car purchase from Big Motoring World. My first car was purchased from the Peterborough branch, and it was a very warm and pleasant experience. Because of that positive experience, I recommended Big Motoring World to several of my friends, and they also went on to purchase cars from them.
Based on that trust and previous satisfaction, I decided to upgrade my car through the Big Motoring World Norwich showroom.
Unfortunately, this time the experience was completely different — and very disappointing.
The salesperson was polite and explained everything clearly. However, the finance team had no idea how to properly take care of customers. Their attitude felt unprofessional and unhelpful. It seemed as though they were treating customers as if they were doing us a favour, rather than providing a service.
What should have been a beautiful and memorable day turned into an unforgettable bad experience because of the way the finance process was handled.
I genuinely hope management looks into improving customer care and training within the finance department, as it does not reflect the positive reputation I once associated with Big Motoring World.

I am extremely disappointed with my experience at Big Motoring World, Norwich branch.
I paid a £500 deposit and formally requested its return within 24 hours. Despite this prompt request, the deposit has not been refunded.
At the time of payment, I felt under considerable pressure and did not feel I was given adequate opportunity to properly reflect before committing. I raised this concern shortly afterwards, yet the matter was not handled in a fair or customer-focused manner.
I dealt directly with Ashley, the senior manager at the Norwich branch. The response I received was dismissive and lacked professionalism. There was no meaningful attempt to address the circumstances under which the deposit was taken, nor any willingness to consider a reasonable resolution despite the very short timeframe in which I requested cancellation.
While I appreciate that businesses may have internal policies regarding deposits, consumers are entitled to fair treatment, transparency, and contracts that are not imposed under pressure. The handling of this matter fell significantly below what I would expect from a reputable motor retailer.
I would strongly advise prospective customers to carefully review all terms and ensure they are fully comfortable before paying any deposit.
Very disappointing experience overall. Also after signing order paperwork was then told couldn't have some of the agreed optional extras tyre and alloy and guard x. Although paperwork wasn't updated so I guess that means null and void. So basically they are unlawfully withholding my money.

I had an excellent car-buying experience from start to finish. Albie was professional, knowledgeable, and genuinely helpful without any pressure. He also had a great sense of humour, which made the whole experience even more enjoyable. He took the time to answer all my questions and made the entire process smooth and stress-free.

Aaliyah was equally fantastic when it came to sorting out the finance. She was helpful, professional, and explained everything clearly, making that part of the process easy and reassuring.

I’m extremely happy with my purchase and would highly recommend this team.

Good customer dealing and service

The sales man was rude, couldn't seem to answer my questions, and was intentionally misleading. Lost an otherwise guaranteed sale.

Excellent customer service, everything you need to know about buying a new car Big Motoring World is the best ⭐⭐⭐⭐⭐