excellent , outstanding , fast what else we need when we have problem and if we get solutions fast thanks a lot Aishwarya S ......u r amazing ...u make our life very easy when we are in trouble an... Toon meer
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I have 5yearly windows shared hosting plan with fixed IP (transferred from Hostgator takeover by bigrock) with them until mar 2026 it was some how working. But since Jun 2026 their services are not... Toon meer
Bedrijf heeft geantwoord
Great products and excellent service. I recently had an issue with my website, and Ashwini Wakkar from customer support resolved it quickly and professionally. Even better, he patiently fixed the same... Toon meer
Bedrijf heeft geantwoord
the guy Ashwani is really a champion. he has resolved my issues in just one sitting. highly recommended.
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Bedrijfsgegevens
Geschreven door het bedrijf
India's #1 Domain Registration & Web hosting company offers a plethora of specialized web services including domain registration, domain search and domain hosting. Register domain names at cheapest prices backed by 24x7 support. Call on 1-800-200-7625 ...
Contactgegevens
Old Nagardas Road, 400047, Mumbai, Verenigde Staten
- www.bigrock.in
3,9
Goed
379 reviews
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concern raised was sorted out very…
concern raised was sorted out very fast, thanks for the support
16 juli 2026
Review zonder uitnodiging
Antwoord van BigRock
Hi Sanjeev,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that your concern was resolved so quickly and that you were happy with the support you received. Providing prompt and reliable assistance is always our goal, and it's wonderful to know we were able to meet your expectations.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Antwoord van BigRock
Hi Vishal,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that Swati provided you with prompt and helpful assistance. It's wonderful to know that your concern was resolved quickly, and we'll be sure to share your kind words with Swati as recognition for delivering excellent customer service.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
I want a refund
I have been using **HostGator** since 2021 and was genuinely extremely happy with their service. Their technical support and customer support were excellent, which is why I bought multiple domains and have been using their multi-domain hosting for years.
Unfortunately, after **HostGator became BigRock**, the quality of service has gone downhill.
Yesterday, four domains that I purchased last year purely for email marketing were automatically renewed. **I no longer need these domains, and I contacted BigRock within less than 24 hours of the renewal to request a full refund. I still expect BigRock to refund these renewals because they had just been processed and the domains have not been used.**
Instead of trying to help, I was connected with **Chiranjeeevi H**. He took forever to respond, kept me waiting on chat for over 15 minutes, and instead of giving me a clear answer, kept sending long copy-and-paste responses and links to knowledge base articles. If the refund wasn't going to be approved, he should have simply told me instead of wasting my time.
I've been a loyal customer since 2021, purchased multiple domains, and paid for multi-domain hosting for years. **I'm not asking for anything unreasonable—I'm asking BigRock to refund domain renewals that I reported less than 24 hours after they were charged.**
The level of customer service is nowhere near what I experienced with HostGator. This experience has completely changed my opinion of the company.
**BigRock, I hope you do the right thing and process my refund.** If this is how loyal customers are treated, I'll be moving my domains and hosting elsewhere, most likely to GoDaddy.
14 juli 2026
Review zonder uitnodiging
Antwoord van BigRock
Hello Abhay,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with your recent domain renewal and refund request, as well as the level of support you received. We understand how disappointing this must have been, especially after being a loyal customer since 2021.
We understand how frustrating it is to request assistance shortly after an automatic renewal and feel that your concerns were not addressed clearly or promptly. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate your refund request and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
the guy Ashwani is really a champion
the guy Ashwani is really a champion. he has resolved my issues in just one sitting.
highly recommended.
13 juli 2026
Review zonder uitnodiging
Antwoord van BigRock
Hi Manish,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that Ashwani was able to resolve your concerns in a single interaction. It's wonderful to know that his expertise and dedication made such a positive impression, and we'll be sure to share your kind words with him as recognition for his outstanding support.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
I have 5 windows shared hosting plan…
I have 5yearly windows shared hosting plan with fixed IP (transferred from Hostgator takeover by bigrock) with them until mar 2026 it was some how working.
But since Jun 2026 their services are not good. They seem to be too greedy and put a lot of clients in the shared hosting bracket and exhuasted all their resources and now their hosting services as well mssql database connectivity is breaking down frequently such that no serious user can use it now.
Their support is also not good they seem to have unexperienced staff.
Dont buy their services they are not trustworthy and not serious about you once you login with them and paid the amuont.
10 juli 2026
Review zonder uitnodiging
Antwoord van BigRock
Hi Devender,
We're sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how frustrating it must be to experience recurring hosting and MSSQL database connectivity issues, especially after relying on your Windows Shared Hosting plan for an extended period. We also regret to hear that your interactions with our support team did not meet your expectations.
We would like the opportunity to review this matter further. Please reach out to us with your account details, along with any relevant information, at grievance-officer@bigrock.com, so we can thoroughly investigate the reported service interruptions and work towards an appropriate resolution.
Your feedback is important to us, and we are committed to improving our services and overall customer experience. We hope to have the opportunity to address your concerns directly.
Kind regards,
Renan D.
Online Experience Specialist
thanks alot Aishwarya S for quick solutions
excellent , outstanding , fast
what else we need when we have problem and if we get solutions fast
thanks a lot Aishwarya S ......u r amazing ...u make our life very easy when we are in trouble and such kind of quick solutions realy highly appreciated .........once again thanks alot Aishwarya S
8 juli 2026
Review zonder uitnodiging
Antwoord van BigRock
Hi Shailesh,
Thank you for taking the time to share your wonderful feedback about your experience.
We're delighted to hear that Aishwarya was able to provide you with excellent, outstanding, and prompt support. It's incredibly rewarding to know that her quick solutions and dedication made a positive difference during a time when you needed assistance the most.
Your kind words and appreciation mean a great deal to us. We will be sure to share your feedback regarding her exceptional service and commitment to helping our customers.
Thank you once again for choosing BigRock. We truly value your trust and support, and we look forward to assisting you whenever you need us in the future.
Kind regards,
Renan D.
Online Experience Specialist
I would like to share my appreciation…
I would like to share my appreciation for Harismitha R from the BigRock offline team.
Harismitha has been very supportive, responsive, and professional throughout the work. The coordination, follow-up, and timely support provided were excellent. The work was handled with ownership and clarity, which helped us complete the required activity smoothly.
Thank you, Harismitha, for your valuable support and commitment. Keep up the good work.
7 juli 2026
Review zonder uitnodiging
Antwoord van BigRock
Hi Mahesh,
Thank you for taking the time to share your appreciation for your experience.
We're delighted to hear that Harismitha provided you with supportive, responsive, and professional assistance throughout the process. It's wonderful to know that her coordination, proactive follow-up, and timely support helped ensure everything was completed smoothly. Your recognition of her ownership and commitment truly means a great deal to us.
We'll be sure to share your kind words with Harismitha as recognition for her outstanding work. Feedback like yours motivates our team to continue delivering the high level of service our customers expect.
Thank you once again for choosing BigRock. We truly value your trust and look forward to assisting you again whenever you need us.
Kind regards,
Renan D.
Online Experience Specialist
Hi Aishwarya
Hi Aishwarya, thank you so much for your help — I really appreciate the quick and thorough support you gave in resolving this. Truly great service!
7 juli 2026
Review zonder uitnodiging
Antwoord van BigRock
Hi Neeraj,
Thank you for taking the time to share your kind feedback about your experience with BigRock.
We're delighted to hear that Aishwarya was able to provide you with quick, thorough, and effective support in resolving your concern. It's wonderful to know that her assistance left such a positive impression and that you were satisfied with the service you received.
Your appreciation means a great deal to us, and we will be sure to pass along your kind words to Aishwarya as recognition for her outstanding support.
Thank you once again for choosing BigRock. We truly value your trust and look forward to assisting you again whenever you need us.
Kind regards,
Renan D.
Online Experience Specialist
Good suggestion given by aishwarya
30 juni 2026
Review zonder uitnodiging
Antwoord van BigRock
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
I am writing this feedback for Jason A
I am writing this feedback for Jason A. who has helped my resolve my problem that I was unable to do for last few days. I had a chat with him and it was going very well but before I could submit the feedback, I got logged out of the system may be session timed out Idk. But I really appreicate your help Jason. Thanks again.
29 juni 2026
Review zonder uitnodiging
Antwoord van BigRock
Hi Kaustubh,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Great products and excellent service
Great products and excellent service. I recently had an issue with my website, and Ashwini Wakkar from customer support resolved it quickly and professionally. Even better, he patiently fixed the same problem across all 25+ websites on my hosting plan, one by one. I’m truly impressed by such customer-focused support.
29 juni 2026
Review zonder uitnodiging
Antwoord van BigRock
Hi Sandeep,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that you are pleased with our products and services, and that Ashwini was able to resolve your website issue promptly and professionally.
It is especially rewarding to know that Ashwini went the extra mile by patiently resolving the same issue across all 25+ websites on your hosting plan. Providing dedicated, customer focused support is something we strive for every day, and we are thrilled that your experience reflected this commitment.
We will be sure to share your kind words with Ashwini, who will be delighted to know that his efforts made such a positive impact on your experience.
We truly appreciate your trust and support and look forward to assisting you whenever you need us.
Thank you once again for choosing BigRock.
Kind Regards,
Renan D.
Online Experience Specialist
Ashwini Wakkar is not only…
Ashwini Wakkar is not only knowledgable, but also took all my issues patiently and helped in resolving the same.
28 juni 2026
Review zonder uitnodiging
Antwoord van BigRock
Hi Amit,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
yes overall good experience Mukund…
yes overall good experience Mukund Narayan Choudhary
25 juni 2026
Review zonder uitnodiging
Antwoord van BigRock
Hi Syed,
Thank you for taking the time to share your feedback.
We are delighted to hear that you had a good overall experience with BigRock. Knowing that our services have met your expectations is greatly appreciated and motivates us to continue delivering the best possible experience for our customers.
We truly value your support and look forward to assisting you again in the future.
Thank you for choosing BigRock.
Kind Regards,
Renan D.
Online Experience Specialist
Worst Service by BigRock
Worst Service by BigRock
We are facing multiple issues with BigRock's services, including:
Problems with the website.
Issues with email IDs and email functionality.
Unable to add a proper email signature.
Unable to insert tables in emails.
Unable to add company logos to emails.
Several other limitations affecting daily operations.
Due to these ongoing issues, I would strongly recommend that everyone think twice before choosing any service from BigRock. Our experience has been disappointing, and the support has not adequately resolved these concerns.
#BigRock #CustomerExperience #EmailHosting #WebsiteHosting
14 juni 2026
Review zonder uitnodiging
Antwoord van BigRock
Hello Gajender,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with our hosting and email services, particularly regarding the website issues, email functionality concerns, email signature configuration, table formatting, logo integration, and the limitations you have encountered during your daily operations.
We understand how frustrating it can be when essential business tools do not function as expected, especially when they impact communication and productivity. This is not the level of service we aim to provide, and we take your feedback seriously.
We would appreciate the opportunity to review your situation in more detail and determine how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details, along with any specific examples of the issues you are experiencing, so we can investigate thoroughly and follow up appropriately.
Your feedback helps us identify areas where we need to improve, and we are committed to working toward a better experience for our customers.
Kind regards,
Cathy T.
Online Experience Specialist
My experience with BigRock hosting has…
My experience with BigRock hosting and support has been one of the most frustrating hosting experiences I have had.
I initially contacted support regarding a domain/subdomain synchronization concern and website performance issues. Instead of receiving a clear diagnosis, I was given multiple explanations that changed throughout the conversation. The issue was first discussed as a possible sync problem, then I was told there was no server-side issue, then process count limits were blamed, then bot traffic was mentioned, and later the matter was escalated to the server administration team.
One of the biggest concerns was the inconsistency in the information provided. At one point I was explicitly informed that there was no server-side issue at all and that everything was functioning normally. However, after further investigation, the server administrator cleared a proxy-related issue and the website immediately became accessible again. This raised serious questions about the accuracy of the earlier diagnosis.
The troubleshooting process felt reactive rather than systematic. I had to repeatedly ask follow-up questions to obtain meaningful technical information. Instead of receiving a detailed root cause analysis, I was often given generic recommendations such as optimizing plugins, optimizing the database, using a CDN, upgrading hosting plans, and hiring a developer.
I was informed that my account had hit process count limits hundreds of times historically and multiple times within the last 24 hours. However, support was unable to identify the exact URLs, requests, scripts, or processes responsible. Eventually, bot traffic was identified as a contributing factor, including large volumes of requests from GPTBot, Baiduspider, unknown crawlers, and requests with empty user-agent strings. Yet even after identifying bot traffic as a likely cause, no detailed analysis was provided regarding which endpoints were being targeted or how the issue could be properly diagnosed.
The multi-domain hosting offering is another concern. The service is marketed as a solution for hosting multiple websites, yet the account is restricted by relatively low process limits that are shared across all hosted domains. This raises legitimate questions about how effectively multiple active websites can operate within those limits before performance degradation begins.
What disappointed me most was not the existence of technical issues—those can happen with any hosting provider. The real problem was the lack of transparency, consistency, and technical clarity during the support process. Customers should not have to spend hours extracting basic information, questioning contradictory statements, and piecing together the root cause themselves.
To be fair, the support representative remained polite throughout the conversation and did eventually escalate the matter to the server administration team. However, politeness alone cannot compensate for inconsistent troubleshooting, unclear communication, and the amount of time required to reach a meaningful conclusion.
BigRock appears to invest heavily in marketing, but based on my experience, the quality of technical support, troubleshooting methodology, and shared hosting resource management fall short of expectations.
Based on this experience, I cannot recommend BigRock hosting and will be considering alternative providers for future projects.
18 juni 2026
Review zonder uitnodiging
Antwoord van BigRock
Hello Vikas,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concerns regarding the troubleshooting process, inconsistent information provided, and the time required to reach a resolution.
We recognize how frustrating it can be when technical issues are not accompanied by clear and consistent communication. This is not the experience we strive to deliver, and we take your feedback seriously.
We would appreciate the opportunity to review your concerns further. Please contact us at grievance-officer@bigrock.com with your account details so we can investigate the matter and follow up accordingly.
Your feedback is valuable and helps us improve our services and support experience.
Kind regards,
Cathy T.
Online Experience Specialist
Antwoord van BigRock
Hi Anurag,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
perfect monitoring and guidence…
perfect monitoring and guidence provided for my domains
15 juni 2026
Review zonder uitnodiging
Antwoord van BigRock
Hi Prajwal,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
A experience to remember
after a long wait time, Aishwarya from the support team helped directly in renewing my domain. She was courteous in answering my queries and providing me with the timeline.
All in all she erased all the bad dreams that i had with the bigrock team earlier.
12 juni 2026
Review zonder uitnodiging
Antwoord van BigRock
Hi Umesh,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Antwoord van BigRock
Hi Manoj,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
The Best Guys
The Best Guys. Really Helpful and really kind. Deserves a promotion and a hike in his payment. Very Very prompt.
12 juni 2026
Review zonder uitnodiging
Antwoord van BigRock
Hi Abdul,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that you had such a great experience with our support team and that the assistance provided was helpful, kind, and prompt. Your recognition and appreciation mean a great deal to us, and we will be sure to share your kind words with the team.
It is our commitment to deliver the best-in-the-world customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to help.
Thank you for being the best part of BigRock.
Regards,
Renan D.
Online Experience Specialist
Dit is Trustpilot
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