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BikeExchange Reviews 

119
TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent bicycle 10 speed linear shift simple , from walk speed to 35 mph 1 hand 1 control. simple . Excellent Cable disc brakes easy adjustments and calibration feel. aggressive road tires ,ha... Toon meer

Beoordeeld met 1 van de 5 sterren

I will definitely not buy from this website again; it appears to be a scam. I placed an order for $4,000 on July 25th, and to date, I have not received it; I haven't received a clear answer from suppo... Toon meer

Beoordeeld met 5 van de 5 sterren

I spoke to someone at the store by phone to confirm availability, condition and shipping details to Indiana on Tuesday afternoon. The person who assisted me was very helpful. I placed the order right... Toon meer

Beoordeeld met 5 van de 5 sterren

The process worked pretty well. I think BE should provide more information on what to expect on the front end for folks buying through them via an external vendor for the first time. Other than that t... Toon meer

Bedrijfsgegevens

  1. Fietsengroothandelaar
  2. Fietsenwinkel

Over BikeExchange

Geschreven door het bedrijf

At BikeExchange, we make it easy, safe, and smart to buy bikes online. As the leading global marketplace for bicycles, cycling gear, and accessories, we connect riders with thousands of trusted bike retailers and brands, all in one convenient online platform.

Since 2007, millions of cyclists—beginners and pros alike—have used BikeExchange to find the perfect bike. Whether you’re searching for a road bike, mountain bike, e-bike, gravel bike, or kids' bike, our intuitive search tools and detailed product listings help you compare models, prices, and sellers with ease.

Our mission is simple: to make buying a bike online as seamless as possible. With verified sellers, competitive pricing, expert guides, and secure checkout options, BikeExchange takes the guesswork out of purchasing a bike online. You’ll find top cycling brands like Specialized, Trek, Giant, Cannondale, Scott, and many more—ready to ship straight to your door or available for in-store pickup.

We offer a wide selection of new bikes online, buyer protection and trusted payment methods, fast delivery options, and transparent seller ratings and reviews.

Shopping for a bike has never been easier. Whether you’re upgrading your ride, buying your first bike, or just browsing, BikeExchange helps you do it all—quickly, confidently, and from anywhere.

Join the growing community of riders who trust BikeExchange to help them find and buy bikes online in 2025. Your perfect ride is just a few clicks away.

Contactgegevens

Shop the best deals on BikeExchange

Pick up your next bike today.

4,0

Goed

TrustScore 4 uit 5

119 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 45% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,0

Alle reviews

(119)

87 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Felt IAx Advanced

I recently purchased an IAx | Advanced | Ultegra Di2 from bikexchange.com and overall had a very positive experience. Shipping was fast and the price was excellent—hard to beat for this level of bike. Everything arrived in good condition and as described.

I’m withholding one star due to a couple of small issues: there were no headset spacers included, and the brake lines were routed a bit strangely, which required some extra attention on setup. Nothing deal-breaking, but worth noting.

Overall, great value and smooth transaction with no major complaints. I’d still recommend bikexchange.com and would consider buying from them again.

10 januari 2026
Beoordeeld met 1 van de 5 sterren

Broken part on arrival.

Broken part on arrival.

Broken screw in handlebars

4 januari 2026
Logo BikeExchange

Antwoord van BikeExchange

Thanks for reaching out and we are sincerely sorry for your experience. Please reach out to us at info@bikeexchange.com and we will get you taken care of ASAP.

Beoordeeld met 1 van de 5 sterren

Product listed as available but not in stock

Sadly, I purchased a bike through the website, and shortly afterward I received a call from the store informing me that the bike listed as available on BikeExchange was actually not in stock.

I was offered several alternative solutions, but none of them included getting the bike I originally wanted, which is a real shame. While I’m not sure where the mistake originated, I was ultimately the one affected by this situation.

7 januari 2026
Logo BikeExchange

Antwoord van BikeExchange

Thank you for taking the time to share your experience and we apologize for the disappointment this has caused. While BikeExchange connects customers directly with independent bicycle retailers using direct inventory feeds, in rare cases, a retailer may sell a bike in-store before their inventory update is fully reflected on our platform. Unfortunately, this appears to have been one of those instances.

We understand how frustrating it is to place an order for a specific bike only to learn it’s no longer available, and we regret that we weren’t able to secure the exact model you were looking for. Your feedback is important and helps us continue improving inventory reliability and communication across our marketplace.

If you have any questions or would like assistance finding a similar option in the future, our team is always happy to help.

Beoordeeld met 2 van de 5 sterren

Bike People Trying to play in the tech world

I purchased a bike through Bike Exchange and it turns out the partner shop didn’t have the bike in stock. It was 6 days before the partner shop finally returned my emails and informed me that they didn’t have the bike. I’m sure Bike Exchange will say this is out of their control but if they are going to broker deals, they need to have systems in place to ensure bikes are shipped within a certain time frame and communication is maintained between the consumer and shop. Not just collect a fee and move on. Have some checks and balances. It’s not hard to do with technology these days.

31 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Saved the day

Saved the day! Broke my frame today and need a bike in my budget to keep me training for race season. You had it! Thanks

4 januari 2026
Beoordeeld met 5 van de 5 sterren

Nice bike, great price, very satisfied

The website description and pictures of the bike I bought were accurate, and liked knowing where the bike was located as I was able to put a deposit down online, drive to the shop to test ride it, and pick up vs shipping. Price was great, and bike shop was great to deal with, it was ready to test ride when I got there and it was an easy decision to complete the purchase.

26 december 2025
Beoordeeld met 3 van de 5 sterren

Bike I paid for was not available

I paid for the bike I found online listed by BikeExchange. However it turned out that BikeExchange’s partner bike shop did not have the bike in stock nor was it available from the manufacturer. It was disappointing for sure. On the positive side of this I was refunded the money I paid the next day without having to do anything. Unfortunate experience but mistakes happen.

19 december 2025
Beoordeeld met 5 van de 5 sterren

Good experience, great price

The bike (trek madone sl 5 gen8) I wanted was priced almost as low as the used ones, although it was brand new. The process was short, clear. My questions about the bike being new or amount of headset spacers were answered promptly. The bike was shipped immediately after the order. The seller (Michael's Cycles) answered to my emails about the installation. They were very responsive. The bike was delivered in 2 days without an issue. All good experience.

1 december 2025
Beoordeeld met 5 van de 5 sterren

Excellent Customer Service

Excellent customer service. Original seller did not have bike - but Bike Exchange found the bike (out of stock nearly everywhere), honored the price, and it was shipped sooner than original estimate. Highly recommend.

1 november 2025

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