Excellent bicycle 10 speed linear shift simple , from walk speed to 35 mph 1 hand 1 control. simple . Excellent Cable disc brakes easy adjustments and calibration feel. aggressive road tires ,ha... Toon meer
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Lees wat reviewers zeggen
I will definitely not buy from this website again; it appears to be a scam. I placed an order for $4,000 on July 25th, and to date, I have not received it; I haven't received a clear answer from suppo... Toon meer
I spoke to someone at the store by phone to confirm availability, condition and shipping details to Indiana on Tuesday afternoon. The person who assisted me was very helpful. I placed the order right... Toon meer
The process worked pretty well. I think BE should provide more information on what to expect on the front end for folks buying through them via an external vendor for the first time. Other than that t... Toon meer
Bedrijfsgegevens
Over BikeExchange
Geschreven door het bedrijf
At BikeExchange, we make it easy, safe, and smart to buy bikes online. As the leading global marketplace for bicycles, cycling gear, and accessories, we connect riders with thousands of trusted bike retailers and brands, all in one convenient online platform.
Since 2007, millions of cyclists—beginners and pros alike—have used BikeExchange to find the perfect bike. Whether you’re searching for a road bike, mountain bike, e-bike, gravel bike, or kids' bike, our intuitive search tools and detailed product listings help you compare models, prices, and sellers with ease.
Our mission is simple: to make buying a bike online as seamless as possible. With verified sellers, competitive pricing, expert guides, and secure checkout options, BikeExchange takes the guesswork out of purchasing a bike online. You’ll find top cycling brands like Specialized, Trek, Giant, Cannondale, Scott, and many more—ready to ship straight to your door or available for in-store pickup.
We offer a wide selection of new bikes online, buyer protection and trusted payment methods, fast delivery options, and transparent seller ratings and reviews.
Shopping for a bike has never been easier. Whether you’re upgrading your ride, buying your first bike, or just browsing, BikeExchange helps you do it all—quickly, confidently, and from anywhere.
Join the growing community of riders who trust BikeExchange to help them find and buy bikes online in 2025. Your perfect ride is just a few clicks away.Contactgegevens
829 Riverside Dr., 28801, Asheville, Verenigde Staten
- 949-344-2444
- info@bikeexchange.com
- www.bikeexchange.com
Shop the best deals on BikeExchange
4,0
Goed
119 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 45% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I have been shopping for a week for a…
I have been shopping for a week for a new Trex bike. I found this website that had my size and the price affordable. I was able to reach out through email and get the questions answered and a immediate response. I haven't received my bike yet I'm sure once I receive it I can give another review.
14 november 2025
Everything went just like they said.
16 oktober 2025
I had a great experience and the seller…
I had a great experience and the seller delivered the bike faster than expected. All email communication happened as explained during shop process.
4 november 2025
Details of listing were exactly what we…
Details of listing were exactly what we were hoping for. Completely satisfied with our purchase!
31 augustus 2025
Great service and quick delivery
The bike arrived quickly and was easy to put together and ride. I need help setting up the smart sense and you did it in the store. Great service.
8 oktober 2025
Great Online Experience!!
Great online experience - super easy to order a bike for my wife. Great communication by the staff. The bike was ready within 48 hours. Pickup was super quick.
12 oktober 2025
Called for advice -- purchased -- ended up with bait-and-switch.
Called for advice. Person who answered was very nice and provided decent advice. Said they would reach out to vendor and get back to me, but never did. I ended up ordering anyway -- order went through and CC was charged. Received "oh no" email from vendor (Victory Bicycle Studio) saying bike is no longer available. Vendor (Victory Bicycle Studio) then "generously" offered to sell me two different bikes -- one at $1,000 more and another at $2,000 more. Complete bait-and-switch by Victory Bicycle Studio. Bike Exchange offered free shipping on any other bike on their site, but they had noting comparable for me to purchase. Not an adequate remedy and very dismissive. Ultimately refunded.
25 september 2025
Antwoord van BikeExchange
Thank you for your feedback as this is definitely not the kind of service we aim to provide. We understand how frustrating it is to purchase a bike and then to get hit with a "not in stock" message.
The issue here came down to a lag in inventory updates from one of our partner stores, which we aim to minimize but can happen from time to time. In these rare instances, we always encourage our retailers to try and offer alternative solutions to the customer, but we understand how offering more expensive options could have come across as a bait-and-switch, though that was not the intent.
We appreciate the honest feedback and will take it into consideration as we continue to improve our merchant relations. If there's anything more we can do to help you find the right bike, don't hesitate to reach out.
Even has hard to find models!
Was able to order a specific bike I could not find anywhere... even using the manufacturer's network of stores. Bike delivered super quickly in excellent condition!
23 september 2025
Everything was great
Everything was great. Received the bike in a timely fashion. Shipping was way too much though. With a five thousand dollar bike, shipping should be included.
20 september 2025
Great bike for beginners.
The bike is easy to ride. My daughter loves it compared to specialized that she rode before.
18 september 2025
Review zonder uitnodiging
In the loop
Product was described and illustrated clearly. Once ordered, next steps clearly defined.
16 september 2025
I found the bike that I like the price…
I found the bike that I like the price was right the website was easy to navigate. Everything worked great.
13 september 2025
Communication need to improve
Communication need to improve, i have messaged several times about my order status and never got a response.
6 september 2025
3 reasons you get 2 stars
3 reason:
1)It has been 7 days since I placed my order. Bike has not shipped, 2)yet my credit card has been charged in full for the purchase.
3) no update is available.
I will wait until Monday 9-15-25 for an update if none are available I will be canceling my order.
5 september 2025
Antwoord van BikeExchange
Hey Andrew, thank you for your purchase and we're sorry to hear about your frustrations with the order process. On Friday morning, before you wrote this review, we sent you an email update to the email address we have on file from your order. We will follow up with you directly again and are happy to help in any way.
I am concerned with the lack of…
I am concerned with the lack of communication/contact . I feel that I should be able to speak with someone not just through emails. I had to reach out by email to update my address. It’s not reassuring when you have to email and then you get a notice and the address isn’t changed on the notice. So I am quite frustrated at this point.
2 september 2025
Antwoord van BikeExchange
Hey D'Ann, thank you for your feedback. After looking into your order, it looks like you placed your purchase with us outside of our customer support working hours and quickly sent us a follow up message requesting an address change. When our customer team signed on in the morning, they promptly responded to your message that they had made the update. However, the shipping confirmation email that went out the following day when the bike shipped did contain the old address even though your order is headed to the correct address—that is a mistake on our end, as we should have clarified. Rest assured, your order is being delivered to the correct, updated address. If you have any further questions or concerns, you are welcome to call our customer support line (949-344-2444) between 9-5pm EST or email us at info@bikeexchange.com.
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