The Bike Shed Reviews 283

We bought a Whyte Elyte Evo RS from here and they went above and beyond for us delivering to our holiday destination setup tubeless with friendly updates throughout. The bike was a fantastic price and after straightening the bars, attaching the front wheel and adding pedals we were good to go. Even the delivery driver was ace helping us inside with the bike. Thanks to Seth and everyone else who sorted this for us.

First time using the bike shed and can't fault them at all, there was an issue which they sorted out immediately, the communication was excellent and I thoroughly recommend them.

I ordered my Cube bike through the Cycle to Work scheme and dealt with Josh at the Bike Shed in Exeter. He was efficient, professional, and gave me genuinely helpful advice throughout the process.

Before picking up the bike on Saturday (after a 1.5-hour drive), I called ahead to confirm everything was ready. Dominic answered and was incredibly helpful when I arrived. It turns out Cube bike sizing can vary quite a bit between models and years—although I’d tested a friend’s medium, this particular medium was too small for me. Dominic quickly checked stock, phoned the other store, and arranged the next size up with friendly, supportive efficiency.

I then headed to the OuttaTown Bike Shed shop to collect the bike. Matt took the time to set up the app with me and explain the bike’s features—no rushing, and he made sure I had no unanswered questions.

Overall, I’m super impressed with the Bike Shed shops in Exeter. The staff are friendly, professional, and they offer a great range of bikes. They’re also happy to work with Cycle to Work schemes like Halfords, which many shops understandably avoid due to the outrageous 15% cut Halfords takes from independent retailers. I really appreciate that Bike Shed still supports customers using that scheme.

Loved their promptness in processing my order and shipping it quickly. Would definitely come back, highly recommend.

Bought a Specialized ebike through cycle to work. Even though I'm based in Durham I couldn't find another seller closer with the bike I wanted at a good price. Bike Shed had the best price I could find and the process of ordering was very easy. Delivery was fine and they seem to use a decent courier. Communication was good when I needed to contact them either by the live chat (questions about cycle to work), email (questions about returning some accessories), or phone (query about the delivery). No issues replacing items that were the wrong fit either. Would recommend.

It was great. It came when it was supposed to
No damaged packaging
Happy with my new helmet!

Bought a Canondale Synapse 2 was worried about the very competitive price being too good to be true and relied on these reviews, so thought it was important to do the same. Bike arrived quickly well packaged. Setup well and i have done a couple of 100 miles on it all be it mostly on the indoor trainer its been a bit windy. I made a mistake on selecting the wrong delivery type and was over charged, one quick call to the responsive customer services team and it was refunded in minutes. Very impressed. Thank you Bike Shed.

On time. good communication re delivery goods were perfect.

Response to my call, delivery was quick and on time.

Amazing customer service with wonderful helpful staff. Thank you so much,

I purchased a Cube bike from The Bike Shed this summer and couldn’t be happier. The bike is fantastic, and the customer service was outstanding. Seth kept me updated every step of the way, making the whole process smooth and stress-free. A brilliant experience from start to finish — I’ll definitely be coming back!

Bought a Cannondale Trail 6 for a very good price from The Bike Shed, it came quickly very well packaged and in excellent condition as you’d expect.
If I ever need anything else I’ll be buying from these guys!

Comms we’re good
Delivery time was good
Packaging was excellent, bike arrived mint.
Bike was easy to put together as the majority had been professionally assembled already. Over the moon with the whole experience, Thank you…

Excellent product very pleased with service

My rear gear cable snapped during a 4-day cycling trip, while in the hardest gear! Luckily, we were 5 miles from Barnstable and The BikeShed, who very kindly sorted us out early on a Sunday morning, very reasonably and with no drama, while we got a coffee. Without them, it would have been game over - thank you!

I wanted to buy a bike and accessories through cycle to work scheme and I was contacted straight away. Seth was amazing and sorted out all the issues and found accessories for the bike. Everything since day one was very smooth, including delivery. I will definitely buy again from them.

First class service today. A friends ebike chain came off and jammed whilst we were out for a group ride. I rang The Bike Shed Crediton on the off chance that their van might be passing our rural location. It wasn't. With a struggle we fixed the problem and went to The Bike Shed to get it checked. Meanwhile the manager had sent the van out to try to find us. The mechanic identified the problem as a bent derailleur, which he fixed whilst we had coffee nearby. Owner Mike then noticed a bent derailleur on another of our bikes. That too was fixed whilst we had coffee. Great owner. Great team. Thank you

Fantastic customer service from Ben, helping me to choose my first e-bike suitable to my needs and riding style. Ben was super knowledgeable and professional, and had the bike ready super quick. Thank you for all your help and advice Ben.