Very terrible customer support, product over 130£ and the resolution of the wall mural is terrible,no returns accepted even it is stated you can return within 30days without reason.Not even a gesture... Toon meer
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Lees wat reviewers zeggen
Ordered 5 panel room divider for my tiny house. Wanted a big bold artsy print. Was not disappointed. Beautiful quality print and excellent quality to divide my room from my teenagers when they need... Toon meer
Bedrijf heeft geantwoord
Excellent customer service, I have emailed and received a quick response which fully answered my question . The product arrived quickly and is excellent quality. It is supplied with clear instructi... Toon meer
Received my new screen it is very lovely and striking. Very good quality, it’s added colour and style to a rather untidy corner! BTW delivery was poor and late - finally arrived on 11th Oct - carrie... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Bimago.co.uk - an online shop which for over 10 years - ensures that your walls will be decorated with the best wall decoration products. Handmade painting, canvas print, poster, room divider and wall mural of Bimago is not only the highest quality, but also evidence of the good taste. Artists cooperating with us - always ensure, that designs and patterns are original and interesting. We also would like to admit, that we carefully control whole production process in order to make sure that each kind of our decoration (handmade paintings, canvas prints, reproductions, wallpapers and posters) are perfectly fine. Are you interested in ideas on how to decorate a living room, bedroom or a kitchen? Check the inspirations on our fun page - prepared for a different interiors and make your home awesome!
Contactgegevens
Verenigd Koninkrijk
- 442080730390
- info@bimago.co.uk
- www.bimago.co.uk
3,4
Gemiddeld
609 reviews
Geen recente geschiedenis van het vragen naar reviews
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Heeft 72% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great Experience
Great Experience!
From website till receiving the items it was a great experience. Beautiful stuff for the house different sizes and quality, styles, themes every type of items are available for decoration around your house according to your needs. Regular item update for delivery, really nicely packed items I have recieved with all the instructions and hanging bits and pieces.
I really love the items which I have ordered, I have ordered the 3rd item yesterday as well. Plus money saving deals are available.
28 januari 2025
Antwoord van Bimago
Dear Customer,
We are incredibly happy to read your positive words about our store. Your enthusiasm and satisfaction are the best reward and fuel for further action.
Your opinion is a confirmation for us that our work makes sense and that our products meet the expectations of our customers.
Thank you for your recommendation, for your support and we hope that we will have the opportunity to offer you our products in the future.
Best regards,
The bimago team
Antwoord van Bimago
Dear Customer,
We are very sorry you received a damaged product. Can you please send us photos of the damaged item and the box it came in? We will then be able to consult the case with our Quality Control Department and process your complaint. We have replied to your e-mail asking for the pictures, but still have not received any answer from you. Please check your mailbox and get back to us.
Best regards,
The bimago team
Charged us import tax
Charged us import tax , shouldve said it when paying for it, it isnt the thought of paying for it but for £57.00, abit steep, wont be buying from here again .
25 januari 2025
Antwoord van Bimago
Dear Customer,
On our shipment page ( https://www.bimago.co.uk/help/shipment ) we do inform: "At bimago, free delivery applies to all orders within the European Union, allowing you to enjoy your purchases without any additional shipping costs. In case of shipping to any country outside the EU, additional duties and other payments may be charged, which are to be paid directly to the courier upon delivery. As the UK has left the EU, there are now extra customs fees and checks in place at the border for orders above £135."
Also, when you placed the product into to cart, you did receive a warning about additional customs duties, to which you agreed by proceeding to checkout.
Best regards,
The bimago team
Fabioso x Thank you all so much x
31 januari 2025
Antwoord van Bimago
Dear Customer,
We are glad that the product meets your expectations! Thank you for recommending us and we hope that we will be able to surprise you more than once.
Best regards,
The bimago team
Antwoord van Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchase. The highest quality of products is our priority, so we are extremely pleased that it has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
Happy with my purchase
I ordered a 3 panel room screen and the product was well packaged and good value for the price. It does what is needed and looks good in the room . It comes from Poland and took about 3 weeks to arrive , but apart from the wait to receive it - I was a bit worried it might get snarled up in customs etc- I am happy and would order again .
22 januari 2025
Antwoord van Bimago
Dear Customer,
Thank you very much for your positive comment. We are glad that the paintings and the delivery method met your expectations. We hope that we will be able to offer you more of our products in the future.
Best regards,
The bimago team
Antwoord van Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchase. Fast delivery and the highest quality of products are our priorities, so we are extremely pleased that it has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
Satisfied
Very clever business idea. It helps to separate my workspace and personal space, so I don’t get distracted, it makes me feel I have my own corner. Lightweight, easy to fold and be stored. Comes assembled, so no hassle, you take it out and use it. Could be smaller gaps in between the panels, but because of hinges that’s what you get. Bought it on sale, wouldn’t pay more than the sale price. Feedback for the business: You should offer custom orders and print pictures that customer can upload. Also you can have more handpicked choices of pictures as I am not sure about some of them, I love that you have a lot of choice for the prints, but it’s rather overwhelming. 😁 hope this review comes useful! Thank you!
29 januari 2025
Antwoord van Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchase. The highest quality of products is our priority, so we are extremely pleased that it has been noticed and appreciated.
Custom prints (from files provided by the Customers) is one of the ideas our Marketing, Production and IT Teams are working on right now, so hopefully we will have such services in our offer in the nearest future.
Thank you again and we invite you again.
Best regards,
The bimago team
Antwoord van Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchase. Fast delivery and the highest quality of products are our priorities, so we are extremely pleased that it has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
Very beautiful wallpaper
Very beautiful wallpaper, extremely well packaged, quick delivery
26 januari 2025
Antwoord van Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchase. Fast delivery and the highest quality of products are our priorities, so we are extremely pleased that it has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
It is beautiful and goes with the room
16 januari 2025
Antwoord van Bimago
Dear Customer,
We are very pleased to read that our product fits your interior. Your satisfaction with the product is the greatest reward for us.
Thank you for such positive words and we hope that in the future we will be able to offer you more inspiring solutions.
Best regards,
The bimago team
Sticky problem!
The poster looks great on the ceiling but attaching it was a challenge! I ordered the self adhesive option. The poster came rolled in a tube but when attempting to take the backing off the poster it kept rolling back and sticking together. Amazing adhesion but result-creases! Definitely a two person job!
Wish I had ordered the normal wallpaper and glue product. All else good.
15 januari 2025
Antwoord van Bimago
Dear Customer,
Unfortunately our company can not predict what manual skills each individual customer has. But we agree, when installing wallpapers on the ceiling it is better to have the support of another person.
We are glad that the product meets your expectations! We hope that you will visit our store again.
Best regards,
The bimago team
William Morris wallpaper
The 'wallpaper' was a roll of very thin printing paper with a copied, blurry, excessively shiny image of a William Morris print. The returns are to Poland, a detail you need to search the small print for.
Refund policy is poor
Customer service consists of reminding the customer that location, customs costs, refund policy etc is in the small print
Dreadful item, dreadful experience. Avoid
3 februari 2025
Review zonder uitnodiging
Antwoord van Bimago
Dear Customer,
We send our products practically all over the world. To make it easier for our customers we have pages in different languages (Polish, Czech, German, Dutch, French, Spanish, Portuguese, Italian, Swedish, Austrian, American and...British), but on every page we do inform that our company is based in Poland: https://www.bimago.co.uk/sales-terms/impressum
We are very sorry you are not satisfied with your purchase. We would like to inform you, that you have the right to return the product within 30 days from the date of receiving it, in order to get a full refund for the order. You can find the Returns Policy on our page: https://www.bimago.co.uk/sales-terms/return-policy
Best regards,
The bimago team
though i was buying a roll wallpaper…
though i was buying a roll wallpaper not a poster
22 januari 2025
Antwoord van Bimago
Dear Customer,
On our page in the technical data we do provide detailed information on what exactly we sell. You have purchased a mural in overall size 100x70cm, not a wallpaper.
Shame you did not contact us regarding your order before posting the feedback. We are very sorry you are not satisfied with your purchase. We would like to inform you, that you have the right to return the product within 30 days from the date of receiving it, in order to get a full refund for the order.
Best regards,
The bimago team
Arrived on time very professional would…
Arrived on time very professional would by off this seller again
21 januari 2025
Antwoord van Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchase. Fast delivery of products is one of our priorities, so we are extremely pleased that it has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
Great product.
The wallpaper we ordered was exactly as we viewed on the website - the colours and pattern were true and didn't disappoint. Delivery and customer service were also great. Thankyou!
10 januari 2025
Antwoord van Bimago
Dear Customer,
Thank you so much for your fantastic feedback! We are delighted to hear that you are happy with the quality of your item, the speedy delivery, and our customer service. Your kind words mean a lot to us, and we are always here to assist you whenever you need.
Best regards,
Customer Service
The room divider is great
The room divider is as exactly as described. I'm really pleased with it.
13 januari 2025
Antwoord van Bimago
Dear Customer,
thank you for sharing your review and for the 5-star rating! We're delighted that the room divider serves its purpose and is pleasing to the eye. We invite you to shop with us again and take advantage of our fantastic promotions!
Kind Regards,
Customer Service
Antwoord van Bimago
Dear Customer,
thank you for your rating. We are always delighted when our customers are happy with their purchases.
We invite you to visit our online store again.
Kind Regards,
Customer Service
Package not received
Hello,
I ordered a package 3 weeks before my vacation hoping I will get it in time. Unfortunately it did not happened, and agreed with your service to send it after my return from vacation. It seams like, once I change a bit your matrix, it seams very difficult to get to an arrangement .. I confirmed like 3 times that I want to receive the package after a certain date, and every time I communicate with your service it seams like there was no communication with you before hand.. you are always telling me that the package was returned and ask me if I still want the package.. i am the one that was asking for the package to be returned to you, in written, so I can receive it after my vacation.. I really want that package, but at this moment, I have no confirmation and have no idea when I will receive it.. and you are blaming the transportation company that didn’t even received the package.. it is just frustrating .. I wasn’t sure how to escalate this, so I doing it here, thank you in advance for your help
24 januari 2025
Review zonder uitnodiging
Antwoord van Bimago
Dear Customer,
We are truly sorry for the negative experience with the courier. As promised, we will provide you with a replacement product, which will be shipped shortly. We remain at your disposal at every stage of your shopping experience and always strive to meet our customers' expectations. Unfortunately, delivery issues are an aspect we can only control to a certain extent. We will do our best to ensure the new package arrives as quickly and smoothly as possible.
Kind Regards,
Customer Service
Love our screen so much
Love our screen so much! Such a high quality print, and came in excellent condition to!
Thank you!
12 januari 2025
Antwoord van Bimago
Dear Customer,
thank you for your positive feedback. We are pleased to have fulfilled your expectations.
Best regards
The bimago Team
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