Very terrible customer support, product over 130£ and the resolution of the wall mural is terrible,no returns accepted even it is stated you can return within 30days without reason.Not even a gesture... Toon meer
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Lees wat reviewers zeggen
Ordered 5 panel room divider for my tiny house. Wanted a big bold artsy print. Was not disappointed. Beautiful quality print and excellent quality to divide my room from my teenagers when they need... Toon meer
Bedrijf heeft geantwoord
Excellent customer service, I have emailed and received a quick response which fully answered my question . The product arrived quickly and is excellent quality. It is supplied with clear instructi... Toon meer
Received my new screen it is very lovely and striking. Very good quality, it’s added colour and style to a rather untidy corner! BTW delivery was poor and late - finally arrived on 11th Oct - carrie... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Bimago.co.uk - an online shop which for over 10 years - ensures that your walls will be decorated with the best wall decoration products. Handmade painting, canvas print, poster, room divider and wall mural of Bimago is not only the highest quality, but also evidence of the good taste. Artists cooperating with us - always ensure, that designs and patterns are original and interesting. We also would like to admit, that we carefully control whole production process in order to make sure that each kind of our decoration (handmade paintings, canvas prints, reproductions, wallpapers and posters) are perfectly fine. Are you interested in ideas on how to decorate a living room, bedroom or a kitchen? Check the inspirations on our fun page - prepared for a different interiors and make your home awesome!
Contactgegevens
Verenigd Koninkrijk
- 442080730390
- info@bimago.co.uk
- www.bimago.co.uk
3,4
Gemiddeld
609 reviews
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Antwoord van Bimago
Dear Customer,
we are very happy to hear that your expectations regarding the purchase with us have been met. Your satisfaction is of major importance to us.
Best regards
The bimago Team
Lovely pictures
Lovely pictures. Easy to order. Delivery took longer than expected but communication was good
18 december 2024
Antwoord van Bimago
Dear Customer,
Due to the increased volume of parcels in the holiday period, the delivery time in the standard service is often extended. Couriers were not able to deliver all the parcels on the designated days, which causes deliveries to be postponed. We sincerely apologise for the inconvenience.
But we are glad you are happy with your purchases. For us high quality of products is our prioritiy, so we are extremely pleased that this has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
Shipping costs and refund
I didn't realise I had to pay shipping costs as we are not in the EU, it said free delivery. So I asked for a refund. I must say it became very confusing with UPS but Bimago were really good replying to my emails and eventually I got a refund!
They are based in Poland, good customer service.
18 januari 2025
Review zonder uitnodiging
Antwoord van Bimago
Dear Customer,
On our shipment page ( https://www.bimago.co.uk/help/shipment ) we do inform: "At bimago, free delivery applies to all orders within the European Union, allowing you to enjoy your purchases without any additional shipping costs. In case of shipping to any country outside the EU, additional duties and other payments may be charged, which are to be paid directly to the courier upon delivery. As the UK has left the EU, there are now extra customs fees and checks in place at the border for orders above £135."
But we are glad you are happy with our Customer Service. For us Customer's satisfaction means a lot, so we are glad we could help.
Best regards,
The bimago team
Very upset bimago hidden the courier…
Very upset bimago hidden the courier cost and receiver only know till the courier send the email for the payment. The most upset the entire purchase process is clear stated ' delivery fee '... this is kind of cheating...
27 december 2024
Antwoord van Bimago
Dear Customer,
Due to Brexit, when importing to UK products from European Union that cost more than £135 additional costs will arise. These import fees are set up by your country government and have to be paid by the person who imports the product to UK (the buyer) to the UK's government.
On our shipment page ( https://www.bimago.co.uk/help/shipment ) we do inform: "At bimago, free delivery applies to all orders within the European Union, allowing you to enjoy your purchases without any additional shipping costs. In case of shipping to any country outside the EU, additional duties and other payments may be charged, which are to be paid directly to the courier upon delivery. As the UK has left the EU, there are now extra customs fees and checks in place at the border for orders above £135."
Also, when you placed the product into to cart, you did receive a warning about additinal fees, to which you agreed by proceeding to checkout.
Best regards,
The bimago team
Everything went as planned
Everything went as planned, even the changed delivery date, excellent service and love the screen. Thank you Bimago.
21 december 2024
Antwoord van Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchases. For us, fast delivery and high quality of products are priorities, so we are extremely pleased that this has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
Very nice room divider
Very nice and the room divider is very nice and what I was expecting
26 december 2024
Antwoord van Bimago
Dear Customer,
Your positive opinion fills us with joy! Thank you for appreciating our work and trusting us. If you know someone who could benefit from our products, we encourage you to recommend our store.
Best regards,
The bimago team
Canvas geometric print with wood edge
Great quality and colour as shown. Just be aware in.uk there could be a customs tax but in fairness to the company this is stated. I have two prints and just ordered a third so really happy with the product.
19 december 2024
Antwoord van Bimago
Dear Customer,
We are glad that our products meet your expectations!
Thank you for recommending us and we hope that we will be able to surprise you more than once.
Best regards,
The bimago team
Returns policy not very good
8 december 2024
Antwoord van Bimago
Dear Customer,
By placing the order on our page you did accept all terms of the bimago.co.uk online store ( https://www.bimago.co.uk/sales-terms/user-agreement ) and with that to our Returns Policy ( https://www.bimago.co.uk/sales-terms/return-policy ).
We would like to inform you that if you are not satisfied with your purchase you have the right to return the product within 30 days from the date of receiving it to get a full refund for the order. But you will have to bear the direct cost of returning the goods.
Best regards,
The bimago team
Great Experience! - BrickWall Style Room Divider
I ordered a 3-panel soundproof "room divider" for the bedroom I use as a home office. This room divider works well as a background when I am in virtual meetings, but it also blocks background noise out when I am recording podcasts too! I was impressed that it was well made and looks great! This is my first time using Bimago, I wouldn't hesitate to buy from them again. [UK Customer]
8 december 2024
Antwoord van Bimago
Dear Customer,
We are glad that the product meets your expectations!
Thank you for recommending us and we hope that we will be able to surprise you more than once.
Best regards,
The bimago team
Antwoord van Bimago
Dear Customer,
Thank you very much for your positive comment. We are glad that our painting met your expectations. We hope that we will be able to offer you more of our products in the future.
Best regards,
The bimago team
Great canvas
20 december 2024
Antwoord van Bimago
Dear Customer,
We are glad that you like our product! Thank you for your positive comment and we hope that we will be able to provide you with more inspiring gift ideas in the future.
Best regards,
The bimago team
I really don’t believe the 30x20 print…
I really don’t believe the 30x20 print I got was worth the price at all, especially as it was originally 79.99£, too small & just not 100% worth it I don’t think
20 december 2024
Antwoord van Bimago
Dear Customer,
Shame you did not contact us regarding your order before posting the feedback. We are very sorry you are not satisfied with your purchase (or you think it was too expensive). We would like to inform you that if you are not satisfied with your purchase you have the right to return the product within 30 days from the date of receiving it to get a full refund for the order.
You can find our Returns Policy on our page: https://www.bimago.co.uk/sales-terms/return-policy
Best regards,
The bimago team
Antwoord van Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchase. For us high quality of products is one of our priorities, so we are extremely pleased that this has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
Very good quality mural looks stunning…
Very good quality mural looks stunning on our bedroom wall. Fast delivery too.
3 december 2024
Antwoord van Bimago
Dear Customer,
Thank you for your wonderful feedback! We are thrilled to hear that the mural has added such a stunning touch to your bedroom. We are also glad that the delivery met your expectations.
Best regards,
Customer Service
Brilliant
Fast delivery. The item is really well made and was well packaged.
Bimago customer service are excellent, they always reply quickly and are super helpful.
23 december 2024
Review zonder uitnodiging
Antwoord van Bimago
Dear Customer,
Thank you so much for your fantastic feedback! We are delighted to hear that you are happy with the quality of your item, the speedy delivery, and our customer service. Your kind words mean a lot to us, and we are always here to assist you whenever you need.
Best regards,
Customer Service
Not arrived after nearly a month
I ordered the curtains on the 29th November and its now the 22nd of December and they have not arrived.
29 november 2024
Antwoord van Bimago
Dear Customer,
It is a pity you did not contact us before leaving a comment. On our page ( https://www.bimago.co.uk/help/order-processing-time ) we do inform that production of textiles takes up to 20 business days. These items are produced for us by a subcontractor and we do not have influence on the speed of production. We ask for your understanding.
On the tracker of your parcel we can see that it has been delivered to you. We are glad you received your order.
Best regards,
The bimago team
Amazing service
Amazing service, beautiful product at a great price, love it. Delivery was kept up to date. Lovely company would highly recommend. Thank you for a easy hassle free shopping experience x
8 december 2024
Antwoord van Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchases. For us, the speed of execution and the highest quality of products are priorities, so we are extremely pleased that this has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
All-round good experience
Simple ordering process, great service and I love the picture I received, which is exactly as it looked on the website.
Thank you - I'll use Bimago again.
8 december 2024
Antwoord van Bimago
Dear Customer,
Thank you for your positive words. We are glad that you are happy with your purchases. Thank you again and we invite you again.
Best regards,
The bimago team
Arrived much later than advised
Arrived much later than advised
Had to pay an additional £51 in taxes and was told that’s brexit !
24 november 2024
Antwoord van Bimago
Dear Customer,
Unfortunately, due to Brexit, when importing to UK products from European Union that cost more than £135 additional costs will arise. These import fees are set up by your country government and have to be paid by the person who imports the product to UK (the buyer) to the UK's government. We are sorry.
On our shipment page ( https://www.bimago.co.uk/help/shipment ) we also inform: "At bimago, free delivery applies to all orders within the European Union, allowing you to enjoy your purchases without any additional shipping costs. In case of shipping to any country outside the EU, additional duties and other payments may be charged, which are to be paid directly to the courier upon delivery. As the UK has left the EU, there are now extra customs fees and checks in place at the border for orders above £135."
Best regards,
The bimago team
Foreign firm which makes UK customers pay import duties
Your site is ,co,uk which indicates it is British so the exceptional small print at check out which says the buyer is responsible for import duty is easily missed. Sending the order of 2 screens as 2 separate items also incurred double handling charges. Beware of buying from this firm if you are a UK customer
29 november 2024
Antwoord van Bimago
Dear Customer,
We send our products practically all over the world. To make it easier for our customers we have pages in different languages (Polish, Czech, German, Dutch, French, Spanish, Portuguese, Italian, Swedish, Austrian, American and...British), but on every page we do inform that our company is based in Poland: https://www.bimago.co.uk/sales-terms/impressum
Unfortunately, due to Brexit, when importing to UK products from European Union that cost more than £135 additional costs will arise. These import fees are set up by your country government and have to be paid by the person who imports the product to UK (the buyer) to the UK's government. We are sorry.
On our shipment page ( https://www.bimago.co.uk/help/shipment ) we also inform: "At bimago, free delivery applies to all orders within the European Union, allowing you to enjoy your purchases without any additional shipping costs. In case of shipping to any country outside the EU, additional duties and other payments may be charged, which are to be paid directly to the courier upon delivery. As the UK has left the EU, there are now extra customs fees and checks in place at the border for orders above £135."
Best regards,
The bimago team
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