Very terrible customer support, product over 130£ and the resolution of the wall mural is terrible,no returns accepted even it is stated you can return within 30days without reason.Not even a gesture... Toon meer
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Lees wat reviewers zeggen
Ordered 5 panel room divider for my tiny house. Wanted a big bold artsy print. Was not disappointed. Beautiful quality print and excellent quality to divide my room from my teenagers when they need... Toon meer
Bedrijf heeft geantwoord
Excellent customer service, I have emailed and received a quick response which fully answered my question . The product arrived quickly and is excellent quality. It is supplied with clear instructi... Toon meer
Received my new screen it is very lovely and striking. Very good quality, it’s added colour and style to a rather untidy corner! BTW delivery was poor and late - finally arrived on 11th Oct - carrie... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Bimago.co.uk - an online shop which for over 10 years - ensures that your walls will be decorated with the best wall decoration products. Handmade painting, canvas print, poster, room divider and wall mural of Bimago is not only the highest quality, but also evidence of the good taste. Artists cooperating with us - always ensure, that designs and patterns are original and interesting. We also would like to admit, that we carefully control whole production process in order to make sure that each kind of our decoration (handmade paintings, canvas prints, reproductions, wallpapers and posters) are perfectly fine. Are you interested in ideas on how to decorate a living room, bedroom or a kitchen? Check the inspirations on our fun page - prepared for a different interiors and make your home awesome!
Contactgegevens
Verenigd Koninkrijk
- 442080730390
- info@bimago.co.uk
- www.bimago.co.uk
3,4
Gemiddeld
609 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 72% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Room divider Without The Leg's!!!
Ok I have been waiting for my room dividere for a few weeks now and just got it today,when I opened my parcel I was shocked to find that was missing the legs that holds the piece in place or divides the room! I paid good money for this and now that it's here without the legs or feet I feel like I have been ripped off? I have called UPS they said to call you is there anyway this can be fixed thank you Mr Samson...
27 november 2024
Antwoord van Bimago
Dear Customer,
It is a pity you did not contact us before leaving a comment. We are very sorry you received a damaged product. Can you please send us photos of the damaged item and the box it came in? We will then be able to consult the case with our Quality Control Department and process your complaint. We have also sent you an e-mail asking for the pictures. Please check your mailbox.
Best regards,
The bimago team
Divider Decisively Divides….. Room 👍
Love the product and will no doubt purchase further from Bimago. Would have afforded five stars however slight damage during transit. Thankfully not too noticeable therefore keeping purchase.
29 november 2024
Antwoord van Bimago
Dear Customer,
We are sorry you received a damaged product but we are glad it not too noticeable and that you have decided to keep it. We are glad that you are happy with your purchases. Thank you again and we invite you again.
Best regards,
The bimago team
The room divider screen looks lovely.
30 november 2024
Antwoord van Bimago
Dear Customer,
We are glad that you are happy with your purchases. For us high quality of the products is our priority, so we are extremely pleased that this has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
Unfortunately my frame was damaged
Unfortunately my frame was damaged, but was sorted out quickly and to my liking
23 november 2024
Antwoord van Bimago
Dear Customer,
We are sorry you received a damaged product but we are glad our Customer Service managed to sort your complaint to your liking. Customer's satisfaction means a lot to us. Thank you again and we invite you again.
Best regards,
The bimago team
Only one of my items has arrived to…
Only one of my items has arrived to date.
Please contact me urgently to remedy.
26 november 2024
Antwoord van Bimago
Dear Customer,
As we informed in our message, each product has been sent in a separate parcel. We have provided you the parcel tracking number with the second item. It will enable you to follow your order on courier’s package monitoring site.
According to the tracker the parcel has already reached UK, so hopefully it will be delivered to you soon. We ask for your patience.
In case you have any requests or questions regarding the delivery, please contact the carrier directly.
Best regards,
The bimago team
The picture is a-ma-zing!
The picture is a-ma-zing!! Frame sets it off beautifully. Delivery efficient. Thanks peops 😊 happy customer
19 november 2024
Antwoord van Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchases. For us, fast delivery and the highest quality of products are priorities, so we are extremely pleased that this has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
The picture is as good as expected and…
The picture is as good as expected and the self assembly was straightforward, my only criticism is with your choice of courier, UPS, who as usual were hopeless, they informed me 5 days in a row that the package would be delivered that day and needed a signature, they failed each time then today they delivered when we were out, left it outside and obviously got no signature… appalling service.
22 november 2024
Antwoord van Bimago
Dear Customer,
We are very sorry for the inconvenience caused by the delivery company. But we are glad that you are happy with your purchases. For us high quality of products is a priority, so we are extremely pleased that this has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
Very Pleased
Our paintings arrived in good time, although two of the boxes were slightly damaged but the bubble wrap did its job.
Our order was split and arrived on different days so didn't have to any import charges.
24 november 2024
Antwoord van Bimago
Dear Customer,
Thank you for sharing your feedback! We're delighted to hear that your paintings arrived in good time and that the protective bubble wrap ensured their safety despite the slight box damage.
We appreciate your understanding regarding the split shipment, and we’re glad this prevented any import charges. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
bimago customer service
Don’t waist your time.
Still waiting for something that was due to arrive two weeks ago. Seems it’s in a warehouse in Poland.
21 november 2024
Antwoord van Bimago
Dear Customer,
We apologize for the delay in delivery. We are making every effort to fulfill orders on time; however, courier companies are currently experiencing delays due to the increased volume of shipments.
Best regards,
bimago customer service
Shipping is very expensive and the…
Shipping is very expensive and the products quality is very poor.
24 november 2024
Antwoord van Bimago
Dear Customer,
We would like o inform, that if you are not fully satisfied with your purchase you have the right to return the product within 30 days from the date of receiving it, in order to get a full refund for your purchase.
Best regards,
bimago customer service
Disappointed with colour
The colour was very brown/ beige and was hoping it was more gold looking as it is supposedly Klimt
24 november 2024
Antwoord van Bimago
Dear Customer,
The colours you see on the internet depend on the individual monitor settings, therefore there may be colour differences between the picture of the pattern online and the product received. Thank you for your understanding.
We would like o inform, that if you are not fully satisfied with your purchase you have the right to return the product within 30 days from the date of receiving it, in order to get a full refund for your purchase.
Best regards,
bimago customer service
Order took longer than expected …
Order took longer than expected …. I felt it wasn’t worth the money … I liked the canvas I chose but it was very basic and I just expected better quality for the price …
24 november 2024
Antwoord van Bimago
Dear Customer,
We would like o inform, that if you are not fully satisfied with your purchase you have the right to return the product within 30 days from the date of receiving it, in order to get a full refund for your purchase.
Best regards,
bimago customer service
Import taxes
This company has a UK web adress so naturally think that any warnings of import taxes would not apply and you have to look for the warnings wich wasn't explained till.after a £53 fee not happy at all with there blunt and rude reply...
You have a UK web adress and I still have not received my item very very poor and deceitful with the UK web adress....
24 november 2024
Antwoord van Bimago
Dear Customer,
Unfortunately, due to Brexit, when importing to UK products from European Union that cost more than £135 additional costs will arise. These import fees are set up by your country government and have to be paid by the person who imports the product to UK (the buyer) to the UK's government.
On our shipment page ( https://www.bimago.co.uk/help/shipment ) we do inform: "In case of shipping to any country outside the EU, additional duties and other payments may be charged."
Also, when you placed the product into to cart, you did receive a warning about the fees, to which you agreed by proceeding to checkout.
Best regards,
bimago customer service
not received yet
23 november 2024
Antwoord van Bimago
Dear Customer,
It is a pity you did not contact us before posting the comment.
We have contacted UPS regarding your parcel and received this information: "The Łódź Customs Office stopped this transport, a directive on physical inspection of shipments was imposed and these goods were under customs supervision at HUB Stryków. After the UCS Łódź officers have completed the necessary activities, this shipment was forwarded towards the UK. Such situations are beyond UPS's control."
We are sorry for the delay caused by the customs office. But as we can see your parcel has already reached UK, so hopefully it will be delivered to you soon. We ask for your patience.
Best regards.
The bimago team
Shambles
Ordered weeks ago. Told delivery Tuesday between 12.15-2.15. Nothing turned up. Got message ups saying owe £52 delivery fees. See my parcel still in poland. Contact company who tell me parcel will be with me Friday. Waited in and you guessed it, nothing turned up.
21 november 2024
Antwoord van Bimago
Dear Customer,
We have contacted UPS regarding your parcel and received this information: "The Łódź Customs Office stopped this transport, a directive on physical inspection of shipments was imposed and these goods were under customs supervision at HUB Stryków. After the UCS Łódź officers have completed the necessary activities, this shipment was forwarded towards the UK. Such situations are beyond UPS's control."
We are sorry for the delay caused by the customs office. But as we can see your parcel has already reached UK, so hopefully it will be delivered to you soon. We ask for your patience.
Best regards.
The bimago team
Great purchase and delivery.
It is a perfect light screen, well made and with a striking modern painting design. Excellent.
22 november 2024
Antwoord van Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchases. For us high quality of products is a priority, so we are extremely pleased that this has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
A very good quality painting
A very good quality painting, the service was excellent. I was kept informed right up to the time it arrived.
20 november 2024
Antwoord van Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchases. For us high quality of products is a priority, so we are extremely pleased that this has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
Don't order from UK
So after finding out that UK does not have free delivery which wasn't stated at any time when ordering. I was told Tuesday 3rd December as delivery date and I had to pay excess customs money to ups when they come or do online. I done it online to save hassle of doing this at the door. Come home today to an invoice from ups but nk parcel. So track item and the item is still in poland. Terrible customer service and will tell people to avoid. Ordered 2 weeks ago and still hasn't left depo
3 december 2024
Review zonder uitnodiging
Antwoord van Bimago
Dear Customer,
We have contacted UPS regarding your parcel and received this information: "The Łódź Customs Office stopped this transport, a directive on physical inspection of shipments was imposed and these goods were under customs supervision at HUB Stryków. After the UCS Łódź officers have completed the necessary activities, this shipment was forwarded towards the UK. Such situations are beyond UPS's control."
We are sorry for the delay caused by the customs office. But as we can see your parcel has already reached UK, so hopefully it will be delivered to you soon. We ask for your patience.
Best regards.
The bimago team
Antwoord van Bimago
Dear Customer,
It is a pity you did not contact us before posting the comment.
We have contacted UPS regarding your parcel and received this information: "The Łódź Customs Office stopped this transport, a directive on physical inspection of shipments was imposed and these goods were under customs supervision at HUB Stryków. After the UCS Łódź officers have completed the necessary activities, this shipment was forwarded towards the UK. Such situations are beyond UPS's control."
We are sorry for the delay caused by the customs office. But as we can see your parcel has already been delivered to you on 4th of December 2024.
Best regards.
The bimago team
Disappointed
1. Long delay. The promise was 3 days delivery but it took 2 weeks.
2. Picture was upside down because the sound sheet was so fitted on the back
16 november 2024
Antwoord van Bimago
Dear Customer,
we are sorry to hear that you are disappointed with your purchase.
The delivery to UK takes approx. 3-5 business days. Your parcel was sent on 21.11 and delivered on 28.11.
In case the received item does not match the description, you hve the right to file a complaint. Please contact our customer service directly and provide a picture that shows the flaw. We will be happy to help you and offer you a hopefully satisfactory solution.
Kind regards
Your bimago team
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