Bing Lee Reviews 

I never leave reviews. But, my experience with Bing Lee was fantastic. My washing machine was declared dead at 4.30pm. I got online and found one at Bing Lee I wanted. at 5.08pm I completed the online purchase. The price was very good, and included was delivery next day, installation, and removal of my old machine. By 9am the next morning my new machine was installed, the old one and the delivery guys were gone. It's 09.35 now and the first lot of laundry has been on for 25 minutes. Maybe I got lucky don't know, but that was great service. Richard

If I order from overseas was easier, 30 days waiting for a kettle
And when I call them , they say : you can get refund.

So still no further response from Bing Lee. Terrible customer service Management and just be very careful selecting to purchase from Bing Lee. So many other stores to choose from who have far better Customer service and exchange policies

Very good service! Price competitive! I dealt with Wayne Liew at the Hornsby store and the before and after sales service was brilliant!! I ordered the wrong fridge and only realised a few days after delivery!! I phoned Wayne and he offered advice and arranged a new delivery!! The best service before and after sales service!!

Extremely poor. Terrible return policy. Disgusting service. Manager is useless and does nothing.

I ordered a tv on line my bank said that the money went through but they cancelled the order saying their security system cancelled the funds and a refund would be issued in three days. Several emails later and a email sent to customer care and five days later no return corrospondance. A phone call made no return phone call ...if they had the money what was the problem. POOR experience from a regular customer. POOR customer service.

This would have to be one of the most best online ordering experiences I have ever had. After viewing many websites I found this one the easiest to use also PayPal option and next day delivery. Everything went to plan able to pay for my tablet and deliver the next day no problems at all. Even a text from the driver 20 minutes before it was due to arrive for delivery. Text in the morning to let me know roughly what time they would arrive. Pulled up in the big Bing Lee delivery truck and my item was promptly delivered to my door. Very happy with my Samsung tablet and very happy with Bing Lee service would use them again.

Purchased a 49 asus monitor worked okay on my desk for a week. My chiles turned the monitor as it was designed to be turned. A large crack and shatter marks appeared.
was told pay anther 1100 dollars to get it fixed.. as monitor was abused by us the out side of the monitor is in pristine condition.

PRODUCT: Sony - WF-1000XM4 Wireless Noise Cancelling Headphones - Black - $389
PURCHASE DATE: 8 August 2021

I had almost an identical experience to another person who posted yesterday. I made sure the item was in stock before purchasing (was not a pre-order). Had I known at the time or sooner than today, I would have certainly not ordered with Bing Lee (for no cheaper than elsewhere), and would not have wasted almost two weeks. This kind of business practice is disgraceful - shameful and completely unacceptable.

See my correspondence with the web store email address below, noting the listed dates.

On Tue, 10 Aug 2021 at 16:56, Ryan [redacted] wrote:

Hello,

I was wondering how long items usually take to be dispatched? I realise your policy states it can take up to 10 days, but was wondering what is typical for products? Is the item I ordered below in stock at Bing Lee at the moment?

Thanks,
Ryan
[redacted phone number]

On Tue, 10 Aug 2021 at 21:01, Website Sales wrote:

Hi

Thank you for your enquiry

We are currently sourcing stock for your order from our regional store

Once dispatched and scanned by Australia post you will receive tracking details then you can track your order on the Australia Post website

Kind Regards
[redacted]
Bing Lee Online Admin


Mon 16 Aug 2021 at 11:10, Website Sales wrote:

Hi [redacted],

While I appreciate your speedy response to my enquiry, you have not actually answered my question in my original email.

There are now some additional questions I have. My order was placed on 8 August 2021. It is now 8 days since my order was placed (almost outside the 3-10 days promised on the website), and I have not received any notification of any dispatchment or tracking information. Can you please provide an update on where the stock is at in the process? And ETAs?

Thanks.

Kind regards,
Ryan [redacted]
[redacted phone number]

On Tue, 17 Aug 2021 at 16:19, Ryan [redacted] wrote:

Hello,

My order was placed on 8 August 2021. It is now 9 days since my order was placed (almost outside the 3-10 days promised on the website), and I have not received any notification of any dispatchment or tracking information. Can you please provide an update on where the stock is at in the process? And ETAs?

Thanks.

Kind regards,
Ryan [redacted]
[redacted phone number]

P.S. I sent an email yesterday in reply to my previous enquiry, but I am yet to receive a response.

On Wed 17 Aug 2021 at 18:05, Website Sales wrote:

Dear customer,

It's with regret that we need to inform you that we have had a supply issue with WF1000XM4B
After a few follow-ups today, it's been revealed that this model is sold out and stock in our warehouse is repacked or damaged.

Good News is that our head office has placed orders for this item

However, it might take almost 2-3 weeks for the stock to arrive

Please advise if you would like to wait for the orders to arrive

Alternatively please let us know by replying to this email if you wish to cancel this order for full refund

Please accept our sincere apologies for the delay

Kind Regards
[redacted]
Bing Lee Online Admin

I purchased a pair of the new Sony earbuds on line. At the time of purchasing the earbuds were noted as available with no mention of back order or awaiting stock.
I purchased and my order specifically states delivery expected for Friday 19/08. It was creeping up so I enquired as to if my item was going to be dispatched only to find out they had no stock and no idea of when it was going to come in. If I hadn’t enquired, I wonder how long I would have been left in the dark with no explanation or apology! I have been misled. At the time of purchasing, other retailers actually had availability so if I had known I could have purchased from them instead and already had my earbuds.
I have now paid almost $400 for earbuds with no idea of when I am actually going to receive them.
Pretty disgusted in the website and service to be honest. Got fobbed off with ‘unfortunately there isn’t much we can do and a sorry’ (oh and refunded shipping costs)

We bought a SAMSUNG FRONTLOAD WASHING MACHINE from BING LEE and 13 months old we started having problems with it shaking excessively and smoke coming from the machine. We contacted SAMSUNG CUSTOMER CARE (What a joke) and they sent out a technician who found a scrap of cloth under the front door seal which he said caused the smoke and 2X 5cent pieces in the filter which damaged the drum and broke all the mounting points. How dumb do they think we are? The smoke was actually caused from the broken drum rubbing on the rubber door seal and the vibration / shaking was because all 3 mounting points on the drum were broken. If a washing machine can’t handle 2 X 5 cent pieces how is it our fault the machine drum broke? SAMSUNG are the cheapest nastiest piece of crap machine sold by a retailer who has no interest in helping or standing by its customers because they get paid too much money by the big companies. Once again big business craps on the little guy and gets away with it. By the way as a licensed electrician and qualified fitter I already fixed the machine better and stronger than it was from new. Thanks SAMSUCK!

purchased a $777 washing machine on a credit card, their website says they may call to seek clarification if their security check is flagged, however never received a call. The money was taken from the card, won’t be refunded until up to 3 business days, which isn’t good enough when I am in need of a new washing machine today. purchased the machine again on my personal card, again the money was taken out but flagged by the security check. that’s over $1550. Phoned bing lee Thornton and was told there was nothing they could do, and that we could pay for it in store a THIRD TIME. Absolutely pathetic.

Scam, I bought a pair of steel series arctic 3 headsets, The audio sounded werid on Xbox and not like my Astro a10 , i started wearing it for not even 30 minutes and it started to hurt my ears badly, my ears were numb and hurt for a while so I put them back in the box, I contacted support about this, I asked for a refund saying it was used once, I sent all necessary information and they say it’s being in quote “This is currently in escalation with the sales supervisors”, it nearly been a 3 weeks and no reply, I sent two more emails asking if they were there and a update, too nothing but silence, a scam, don’t buy from them, support is disgusting

bought laptop, was a lemon, they refused to replace or refund, taking to tribunal !
they are lying, misleading, purposefully setting the game for their end only.
BAD BUSINESS !

The only reason why I'm giving these liars and thieves a 1 star rating is because there is no negative star option.

We bought a Fetch TV set top box and all was fine, for a while. After several months, the box started losing transmission to the TV... dropping sound for just a couple of seconds every now and then. Over time it got worse and worse until it became completely unwatchable. Attempting to return the item, but was told their technical person was off work that day. Left my number and my wife's number and was promised a call back the next day. 1 week and still no call back later, I return to the store with the Fetch box. Was called a liar and a terrible customer for wanting to return a faulty product and banned from ever coming back to the store.

Well Lionel and Yenda, on that one, I certainly can agree. I will NEVER buy a single thing from Bing Lee again. My wife and I have bought plenty from you and not just cheap stuff. We used to only get the high ticket items. But never again because of the rude arrogant staff at your Guildford branch.

I had purchased a clothes dryer with them and paid to wall mount, they have sent out someone on the 05/07/2021 to install it , but on the same night the dryer have fallen out and cause short circuit and damage other stuff, I have never experience anything like this before I will be taking this matter to higher level department of fair trading

I bought online from Bing Lee directly, advertised price $263 plus $6 postage minus $10 discount and got it for $259 delivered. They took my money and 12 days later when I've called, they said they don't have stock and it's on backorder. Checked Bing Lee website to see the same doorbell was still advertised at the $329 price and it's IN STOCK for pick up and delivery. I contacted Bing Lee and received a standard reply - "we're expecting stock to our warehouse soon (in week or month - they did not specify)" and cannot guarantee it will be delivered in weeks or months. I've asked if I can collect my order from the local store in Sydney and their answer shocked me even more - sure, we can CANCEL your online order for $259 and you can go in-store and buy it for $329. False and misleading advertising. Worst experience ever, would not recommend to deal with. Complaint to ACCC has been filled.
UPDATE: contacted Customer Care as requested and they have been really helpfull - I've managed to negotiate on a $100 gift card and they've shipped my order just today - 12/07/2021.
At the end, we all could have good experience if BL would update customers accordingly. Recent experience changed to 3 stars.

My husband and I purchased an ASKO washing machine and dryer from Bing Lee Carlingford yesterday. The salesman, Dimitry, was most knowledgeable, patient, courteous and professional in discussing the various features and advantages of the various products and assisting us to make our decision. Monica

The service is horrible.I’ve called them multiple times and they never gave me a refund for my washing machine that had stoped working for the 4th time

They don't respect their "Competitor Pricing Policy." Instead, they try to give you all kinds of explanations and excuses not to offer you the discount (match the price).

RESPONSE to Bing Lee

I have already contacted your customer team with no results!