Birthday Express Reviews 4.237

I ordered 10 products of the same and only 8 arrived

I have not received a response about a damaged item and an item is missing. I am contemplating a credit card dispute and contacting BBB

When I received my package I was missing a product. I immediately emailed them about the issue and never got a response. So I reached out again, and also got no response

Quick shipping & excellent quality! Very impressed! Will certainly purchase here again.

There was no customer service. First, I emailed them asking about the order I placed because I hadn’t heard anything for days. I received no response. I did receive an order confirmation right after placing the order but that’s it. A few days later, I emailed them again to check on the status of the order, no response. Days later, I finally received an ups tracking number. I waited until my delivery day to see if the items would actually be delivered. Well, some of them came, not all of them. I’ve emailed them and still haven’t received any response. I paid for all the items. 2 of the items were missing from my package. I tried calling as well on numerous occasions but the phone line isn’t working. I did notice that what I paid for the ticket booth ($29.99) bc that’s what was on the website, was now ($49.99) on the website and on the marketing emails I received daily. My guess is they forgot to change the price on their website. That’s one of the items that didn’t come in my package. If I don’t receive any response today, I’m disputing the charges and will send back the items they did send to me. I’m very annoyed by this as they were the only company that sold this ticket booth and my client requested this particularly for their daughter’s 2nd birthday party. Now I have to explain to them why it will not be here.

My order was received, accurate, and within a couple of days. Great service!

Great selection of products and fast shipping. Everything arrived nicely packaged. Will definitely order from this company again.

This was my first order and I was very pleased

Ordered a Blues Clues headband for our couples Halloween costume. It was perfect for my outfit!

Love the products!! Thank you for your speedy service! My daughter absolutely loves her invitations, and party favors.

Purchased 2 items
One came damaged, one didn’t even arrive. Tried contacting them with no response and they don't have a phone so good luck getting hold of anyone.

Missing item - no way to call & didn't return email. I was sent an obscure item in it's place. I checked the packing slip and the item I ordered was on it.

I ordered 5 packs of paper plates, some napkins, and a centerpiece for my daughter's baby shower. I didn't receive the paper plates and I emailed Birthday Express twice and still have not received a response and payment for the plates has not been refunded. I had to reorder the paper plates from another company and pay for them again. Will not be doing business with this company again. Planning to contact the Better Business Bureau.

The fact that I ordered a red tablecloth and Monster jam cups came instead. The rest of the order was correct, so glad about that since it is for a 1st birthday!

I didn’t receive my order !!! I’ve been trying to figure out how to get ahold of you guys

MY ORDER NEVER SHIPPED!

AND A QUANTITY CHANGED WHEN PLACING THE ORDER FROM 7 TO 1! I HAVE SENT COUNTLESS MESSAGES VIA EMAIL, ALL IGNORED!

WE WON'T HAVE ANYTHING I NEED FOR THE PARTY AND I AM FUMING MAD!!!

I ordered my items on October 9 so they would arrive in time for an October 22 party. The items never shipped. I received no updates and still have not received my items. I would like to request a full refund.