Truly useless customer service Initially, set up account, they need a certificate from me which I have emailed to about 5 different address as advised by Customer Svs. All bounce back no longer in u... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Picking up gas is very straightforward and simple. The staff are invariably helpful. However, as a low user I periodically receive a free bottle of acetylene and until recently the free bottle was a... Toon meer
Bedrijf heeft geantwoord
There was some little issues. The website isn’t very intuitive and but after a phone conversation with Martin he sorted everything out. I couldn’t order my first bottles online and couldn’t get my 50%... Toon meer
Bedrijf heeft geantwoord
Terrible service - failed to deliver ordered products for over a month - charged for incorrect products delivered and charging rental on cyclinders to fail to collect. Most of the people get this c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over BOC Gases
Geschreven door het bedrijf
BOC are the UK and Ireland's leading provider of industrial, medical and special gases, our products play an essential role in an enormous range of industries. For over 135 years, we've partnered with businesses like yours to help you deliver quality products and services that keep your customers thriving.
Reliability. Guaranteed.Our superior supply security ensures you can relax knowing you’re covered. With our presence across the UK & Ireland, numerous production facilities and reliable transport fleet, we can deliver anywhere in the country. Plus, with over 50 Gas & Gear stores and 300 agents stocking the highest-quality gas and equipment, you’re always close to BOC.
Range. Unrivalled.We have the largest range of gases, equipment and applications available across the UK and Ireland, from the day-to-day welding gases to our 15,000 strong range of special mix gases. You can have the confidence to know we’ve got what you need, whenever you need it; delivered nationally or collected locally.
Safety. First.Our number one priority is safety. We are committed to maintaining the highest standards of safety and environmental performance through continual investment in training and processes, ensuring our people have the knowledge, skills and tools they need to deliver the highest standards of compliance.
Quality. Assured.We are dedicated to advancing our products, driving innovation and equipping our team with deep industry expertise. We continually invest in and enhance our procedures to provide the best results. Being regulated, certified and compliant at every level, ensures we constantly deliver to the highest standards.
Find easily searchable, helpful articles, guides, frequently asked questions and ways to contact us at our help centre.
BOC help centreContactgegevens
Forge, 43 Church Street West, GU21 6HT, Woking, Verenigd Koninkrijk
- feedbackteam@boc.com
- www.boconline.co.uk
3,8
Goed
586 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent ordering and delivery process
As always ordering,delivery and notification from driver pre arrival excellent
28 augustus 2025
Antwoord van BOC Gases
Good Morning John,
Thank you for your review. I am delighted you are happy with our service from beginning to end.
Kind regards,
Lisa.
BOC Customer Service Team.
Prompt delivery.
21 augustus 2025
Antwoord van BOC Gases
Good Morning,
Thank you for taking the time to leave us a review. We really appreciate it!
Kind regards,
Lisa.
BOC Customer Service Team.
Antwoord van BOC Gases
Good Morning Sara,
Thank you for taking the time to leave such a positive review. It is truly appreciated.
Kind regards,
Lisa.
BOC Customer Service Team.
For our medical gasses we have always…
For our medical gasses we have always found BOC very helpful. The team at Totton depot have always worked to ensure our needs are met. Great team, awesome product.
21 augustus 2025
Antwoord van BOC Gases
Good Morning Mark,
Thank you for your kind review. I have passed your comments onto the Totton branch.
Kind regards,
Lisa.
BOC Customer Service Team.
No problems whatsoever
No problems whatsoever, orders correct and ontime, friendly drivers and admin staff. Only downside it takes an age to get through on the telephone. Whe we need to.
5 september 2025
Antwoord van BOC Gases
Good Morning Martin,
Thank you for your feedback. Please accept my apologies for the time it took for you to reach us by phone. Are you aware that you can now place your orders online .
Kind Regards,
Lisa.
BOC Customer Service.
Antwoord van BOC Gases
Good Morning David,
Thank you for your feedback. I am delighted your experience with BOC was such a positive one.
Kind Regards,
Lisa.
BOC Customer Service Team.
Great customer service from delivery staff every time
The cylinder & cryogenic gas delivery staff are excellent, professional and helpful - delivering above and beyond every time.
22 augustus 2025
Antwoord van BOC Gases
Good afternoon Michael, many thanks for your comments I am pleased to hear your experienced are so positive. Your feedback is greatly appreciated.
Best Regards
BOC Customer Services
Quick service
4 september 2025
Antwoord van BOC Gases
Good Morning Shanilka,
Thank you for your comments. Telling us of your positive experience is very much appreciated.
Kind regards,
Lisa.
BOC Customer Service Team.
Antwoord van BOC Gases
Good Morning Kelly,
Thank you for taking the time to leave us a lovely review, it is very much appreciated.
Kind regards,
Lisa.
BOC Customer Service Team.
38 years and still counting
My connection with BOC as a customer goes back 38 years, never had any problems.
4 september 2025
Antwoord van BOC Gases
Good morning Stuart, it's really good to hear you have experienced such great experiences over such an extended period, your customer and comments are greatly appreciated.
Best Regards
BOC Customer Services
Antwoord van BOC Gases
Good afternoon Chris, thank you for the positive feedback. Your comments are appreciated.
Best Regards
BOC Customer Services
Antwoord van BOC Gases
Good afternoon Charles, thank you for the positive feedback. Your comments are appreciated.
Best Regards
BOC Customer Services
Easy to reorder O2 tanks via their…
Easy to reorder O2 tanks via their website. Delivered as promised with notification of exact timing.
8 juli 2025
Antwoord van BOC Gases
Good afternoon, many thanks for your positive feedback. Your comments are very much appreciated.
Best Regards
BOC Customer Services
Antwoord van BOC Gases
Good afternoon Damien, many thanks for taking the time to leave feedback. It is pleasing to hear you had such a positive experience.
Best Regards
BOC Customer Services
Antwoord van BOC Gases
Many thanks for taking the time to leave feedback Derek. I am pleased to hear you had a positive experience. Your comments are appreciated.
Best Regards
BOC Customer Services
The staff at BOC are very professional…
The staff at BOC are very professional and friendly always there to help and answers any questions you may have
21 augustus 2025
Antwoord van BOC Gases
Good morning Adam, many thanks for taking the time to leave such positive feedback. Your comments are very much appreciated.
Best Regards
BOC Customer Services
The customer experience I received from…
The customer experience I received from Gary Jenkins in your Reading store was exceptional. We were in a situation where we had no gas due to a leakage. Gary stayed behind after closing to welcome me and gave me the bottle required in a friendly, cheery and efficient way. He was exceptional.
19 augustus 2025
Review zonder uitnodiging
Antwoord van BOC Gases
Good Afternoon Graham,
Thank you for this amazing review. I have passed your comments on to Gary's Manager to feed back.
Kind regards,
Lisa.
BOC Customer Service Team.
Messaged as instructed and delivery…
Messaged as instructed and delivery when stated. Driver helpful.
23 juli 2025
Antwoord van BOC Gases
Good Morning Elizabeth,
Many thanks for your feedback, your comments are appreciated. It's good to hear you had such a positive experience.
Kind regards,
Lisa.
BOC Customer Service Team.
Antwoord van BOC Gases
Good Morning Dave,
Thank you for your comments. Telling us of your positive experience is very much appreciated.
Kind regards,
Lisa.
BOC Customer Service Team.
LEE Lee and Lee again
LEE Lee and Lee again, he was so helpful so kind and knowledgeable
Thank you again for all your hard work and effort sourcing the right Gas for me
13 augustus 2025
Antwoord van BOC Gases
Good Morning Cassandra,
Thank you for your fantastic review, I have passed your thanks on to Lee who I am sure will appreciate your comments.
Kind regards,
Lisa.
BOC Customer Service.
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