Truly useless customer service Initially, set up account, they need a certificate from me which I have emailed to about 5 different address as advised by Customer Svs. All bounce back no longer in u... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Picking up gas is very straightforward and simple. The staff are invariably helpful. However, as a low user I periodically receive a free bottle of acetylene and until recently the free bottle was a... Toon meer
Bedrijf heeft geantwoord
There was some little issues. The website isn’t very intuitive and but after a phone conversation with Martin he sorted everything out. I couldn’t order my first bottles online and couldn’t get my 50%... Toon meer
Bedrijf heeft geantwoord
Terrible service - failed to deliver ordered products for over a month - charged for incorrect products delivered and charging rental on cyclinders to fail to collect. Most of the people get this c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over BOC Gases
Geschreven door het bedrijf
BOC are the UK and Ireland's leading provider of industrial, medical and special gases, our products play an essential role in an enormous range of industries. For over 135 years, we've partnered with businesses like yours to help you deliver quality products and services that keep your customers thriving.
Reliability. Guaranteed.Our superior supply security ensures you can relax knowing you’re covered. With our presence across the UK & Ireland, numerous production facilities and reliable transport fleet, we can deliver anywhere in the country. Plus, with over 50 Gas & Gear stores and 300 agents stocking the highest-quality gas and equipment, you’re always close to BOC.
Range. Unrivalled.We have the largest range of gases, equipment and applications available across the UK and Ireland, from the day-to-day welding gases to our 15,000 strong range of special mix gases. You can have the confidence to know we’ve got what you need, whenever you need it; delivered nationally or collected locally.
Safety. First.Our number one priority is safety. We are committed to maintaining the highest standards of safety and environmental performance through continual investment in training and processes, ensuring our people have the knowledge, skills and tools they need to deliver the highest standards of compliance.
Quality. Assured.We are dedicated to advancing our products, driving innovation and equipping our team with deep industry expertise. We continually invest in and enhance our procedures to provide the best results. Being regulated, certified and compliant at every level, ensures we constantly deliver to the highest standards.
Find easily searchable, helpful articles, guides, frequently asked questions and ways to contact us at our help centre.
BOC help centreContactgegevens
Forge, 43 Church Street West, GU21 6HT, Woking, Verenigd Koninkrijk
- feedbackteam@boc.com
- www.boconline.co.uk
3,8
Goed
587 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Aways on time
4 juli 2025
Antwoord van BOC Gases
Morning Mark, I appreciate you taking the time to leave your comments. I am pleased to hear your experiences are so positive.
Best Regards
BOC Customer Services
Antwoord van BOC Gases
Good morning, many thanks for your feedback. We appreciate your comments and are pleased your experience was such a positive one.
Best Regards
BOC Customer Services
BOC Deliver !!
I called BOC after being let down by another supplier (again). I explained my predicament but I was a not a current customer.
The professional staff at BOC immediately understood my requirements for a Foods Grade Mixture and pulled out all the stops to ensure I had a fresh supply delivered within 24hrs "Now that's what I call Service !!!"
21 juni 2025
Antwoord van BOC Gases
Good morning, Many thanks for your comments. I'm pleased you had such a positive experience and we were able to assist.
Best Regards
BOC Customer Services
Horrific hidden fees: 1 bottle used & billed £700+
Can anyone honestly say that the use of one small bottle of nitrogen should cost a total of £484.06 (and growing) ?!
Today I received a late payment charge which is the final straw.
For those not wanting to read a long message, I give you the summary:
I used one small bottle of nitrogen and have been landed with almost £500 in fees and I have not even closed my account yet...
I ordered 3 bottles of gas, only to find out the yearly rental fee is all up front and per bottle. It is around 3 times the cost offered by other companies. £799 was my first invoice amount, which for a small company it came as a nasty shock. I quickly sent 2 bottles back and obviously incurred further collection charges and now i'm getting late fees.
I was suckered in by a "sale". I took 3 bottles trying to offset the cost of shipping.
Companies like this exert a lot of stress on small companies.
Lesson learned, do not jump on "offers" quickly. The hidden fees have really set us back.
I am now with another company at a fraction of the cost...
1 juli 2025
Review zonder uitnodiging
Antwoord van BOC Gases
Good afternoon Paul, I'm sorry to hear your comments. Unfortunately I am unable to find your BOC account details from the information provided. Please email your account and contact details to feedbackteam@boc.com along with the invoice details and we will happily investigate this on your behalf.
Best Regards
BOC Customer Services
Antwoord van BOC Gases
Good morning David, many thanks for taking the time to leave your feedback. I'm pleased you had such a positive experience and your comments are appreciated.
Best Regards
BOC Customer Services
always on time
29 juni 2025
Antwoord van BOC Gases
Good morning Yvonne, thank you for your feedback. Your comments are appreciated.
Best Regards
BOC Customer Services
Don’t use this company
Don’t use this company
Very expensive to use. Prices have so many hidden costs. Delivery is £37.50. They charge for hire the cylinder they are Con artists. I have been trying to call them for almost 3 months to cancel the number provided it close by 12 noon. I try to online chat is not working and trying to email also failed. I have asked to reduce my account before closing they charge me £215. Never going to recommend this company or use them ever again. Please 🙏 don’t use this unfair company. They don’t contact you rather get collections team to deal with you. POOR Customer Support
1 april 2025
Review zonder uitnodiging
Antwoord van BOC Gases
Good afternoon Manik, I'm sorry to hear your unhappy with the service you have experienced. Unfortunately I am unable to find your BOC account details from the information provided. Please email your account and contact details to feedbackteam@boc.com along with the invoice details and we will happily investigate this on your behalf.
Best Regards
BOC Customer Services
Never any issues
24 juni 2025
Antwoord van BOC Gases
Hi Steve, thanks for your feedback it's great to hear such positive comments.
Best Regards
BOC Customer Services
Ordered online
Ordered online, comes on day they say and driver is always friendly. You have a time window but its always met.
23 juni 2025
Antwoord van BOC Gases
Many thanks for your feedback Jo, we do appreciate your comments and are pleased you had such a positive experience.
Best Regards
BOC Customer Services
Order placed and delivered as promised
23 juni 2025
Antwoord van BOC Gases
Many thanks for your comments Alison, your feedback is appreciated.
Always no fuss
13 juni 2025
Antwoord van BOC Gases
Hi Steve, thank you for your positive feedback. Your comments are appreciated. Great to hear your experiences are always "fuss free".
Best Regards
BOC Customer Services
Antwoord van BOC Gases
Good morning Mark, many thanks for your feedback. I'm pleased you had such a positive experience.
Best Regards
BOC Customer Services
Helpful friendly staff
18 juni 2025
Antwoord van BOC Gases
Good morning Andie, thank you for your feedback. Your comments are appreciated.
Best Regards
BOC Customer Service Team
Helpful and friendly
23 mei 2025
Antwoord van BOC Gases
Good morning,
many thanks for taking the time to leave feedback. Your comments are appreciated.
Best Regards
BOC Customer Services
Antwoord van BOC Gases
Morning Roger, we do appreciate your time and effort leaving feedback. Thank you.
Best Regards
BOC Customer Services
Antwoord van BOC Gases
Good afternoon Mr Else,
many thanks for your feedback. We are grateful for you taking the time to do this, it is very much appreciated.
Best Regards
BOC Customer Services
Very good quick and polite service
12 juni 2025
Antwoord van BOC Gases
Hi Pawel, thank you for your feedback. We appreciate you taking the time to leave such positive comments.
Best Regards
BOC Customer Services
Antwoord van BOC Gases
Good afternoon Philip. Many thanks for taking the time to leave such positive comments, they are very much appreciated.
Best Regards
BOC Customer Services
IT WAS EASY TO PLACE AN ORDER ON THE…
IT WAS EASY TO PLACE AN ORDER ON THE PHONE . THE PERSON I SPOKE WITH WAS INFORMATIVE AND HELPFUL .
16 juni 2025
Antwoord van BOC Gases
Good Morning Arthur,
We appreciate you taking the time to provide feedback, it's good to hear your experience was such a positive one.
Kind regards,
Lisa.
BOC Customer Service Team.
Excellent Service from the Cleator Moor…
Excellent Service from the Cleator Moor Branch. Very helpful and very quickly delivery.
1 mei 2025
Antwoord van BOC Gases
Good Morning Peter,
Thank you for taking the time to leave such a lovely review. It is much appreciated.
Kind regards,
Lisa.
BOC Customer Service Team.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.