I had a delivery and refund issue. Evri lost my parcel and said they would contact Bon Marche but clearly hadn't. I used the Chat facility on Bon Marche today and chatted to someone called Zahra. They... Toon meer
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Lees wat reviewers zeggen
Returned clothes to Bon Marche at own expense on 6th September , Post Office tracking shows received 9th September. No confirmation of receipt and no refund. Just called and they confirm receive... Toon meer
Be careful what you order online. They deny the return of Izabel garments at their actual stores ( very tiny print in terms and conditions). Then weeks after sending the parcel with proof of sending,... Toon meer
Since the local store closed I rarely shop in Bonmarche however I recently saw an advert for a jacket and ordered a few items. Pros: Good quality for price point. The star of the show was the pac... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Bonmarché sells fashionable womenswear for real women in sizes 10-28. Shop online or via one of our 260+ stores nationwide.
Contactgegevens
Jubilee Way, WF4 4SJ, Wakefield, Verenigd Koninkrijk
- 0330 026 2728
- shop@bonmarche.co.uk
- www.bonmarche.co.uk
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After returning item at my own expense… receipt of transaction available
After returning item at my own expense via Post Office couple weeks ago —- I’m still waiting for REFUND to be paid back into my bank account
24 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi,
Thank you for taking the time to leave a review. We are sorry to hear that you are still waiting for your refund following the return of your item.
We understand how frustrating this must be, particularly as you have already incurred the cost of returning the item and have been waiting for several weeks for the refund to be processed.
This is not the experience we want our customers to have, and we apologise for the delay. We would like the opportunity to investigate this further and ensure the status of your return and refund is reviewed as soon as possible.
Please contact our Customer Services team with your order details and proof of return, and we will be happy to look into this for you.
We sincerely apologise for the inconvenience caused and appreciate your patience.
Kind regards,
The Bonmarché Team
Placed a large order in store for home…
Placed a large order in store for home delivery for a guest staying with me for 2 weeks, was told home delivery is much quicker than to a store but 8 days later they haven’t even been dispatched. My guest leaves tomorrow, so I contacted customer services to see if I could change the delivery address to hers and was told no because it had already been sent. This is patently untrue , a message from Evri last week said they expected to receive it within 48 hrs but they still haven’t got it. If it ever arrives, I will have to pay to post it all up to her. Very disappointing.
Order eventually arrived ,so i have had to pay the postage to send it to my sister in Yorkshire
2 september 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your disappointment, particularly given the circumstances surrounding your guest's visit.
We appreciate how frustrating it must have been to be advised that home delivery would be the quicker option, only to find that your order had still not been dispatched more than a week later. We also understand your concerns regarding the information you received when contacting Customer Services, especially when the tracking updates appeared to indicate that the parcel had not yet been handed over to the courier.
We recognise the inconvenience this delay has caused, particularly as the order was intended for a guest with a limited stay and may now require additional effort and expense on your part.
This is not the level of service we aim to provide, and we apologise for the frustration and inconvenience caused. Your feedback regarding both the delivery delay and the communication you received has been noted and will be shared with the relevant teams for review.
Thank you for bringing this matter to our attention.
Kind regards,
The Bonmarché Team
Refund from Izabel
Beware of buying Izabel clothing from Bon Marche website. I purchased a dress in July and had to return it on 6th August. It was far too big and definitely not the size it was supposed to be. Having had to return it at my own expense, another £4.25, to the warehouse, cannot be returned to Bon Marche shops, as at today's date, 2nd September, I am still awaiting a refund. I have now rung 3 times and each time told I have to wait a few more days. Will definitely not be buying anything from Izabel again
2 september 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and the delay you have encountered in receiving your refund.
We understand how frustrating this must be, particularly after returning the item at your own expense and waiting several weeks for the refund to be processed. We appreciate that having to contact us multiple times for updates has only added to your disappointment.
As Izabel items are fulfilled and returned through a separate process, refunds can sometimes take longer than expected. However, we completely understand your concerns regarding the length of time you have been waiting and apologise for any inconvenience this has caused.
This is not the standard of service we aim to provide, and we are sorry that your experience has left you feeling unable to purchase from the brand again.
If your refund has still not been received, please contact our Customer Services team with your order details and proof of return so that we can investigate this matter further.
Kind regards,
The Bonmarché Team
Very disappointed with Bonmarche
Very disappointed with Bonmarche, ordered an item and given a tracking code which I kept checking. It did not change and when I queried with Bonmarche they said there was a problem at the warehouse and could not give me a date for delivery. I asked if I could cancel but apparently not possible, just wait for delivery and then return. Will not be ordering again. There was not update on order and very little help either.
1 september 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Maryc,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand your disappointment with the lack of updates regarding your order.
We appreciate how frustrating it must have been to receive tracking information that showed no movement and then be advised that there were issues at the warehouse without being given a clear delivery timeframe. We also understand your concerns regarding being unable to cancel the order while it was still awaiting dispatch.
We recognise that timely communication is important, particularly when delays occur, and we apologise that you felt unsupported when seeking assistance from our Customer Services team.
This is not the level of service we strive to provide, and your comments regarding both the delay and the communication you received will be shared with the relevant teams for review.
We sincerely apologise for the inconvenience caused and regret that this experience has left you feeling unable to shop with us again.
If you would like us to review your order in more detail, please get in touch with our Customer Services team, providing your order number, and we will be happy to investigate this further for you.
Kind regards,
The Bonmarché Team
Just had a call with customer services…
Just had a call with customer services after my elderly mother has a horrible expert with unhelpful staff at the Bromley branch. Brandon took my call and surpassed all expectations due to his EXCELLENT customer services skills, friendly, professional and very helpful. Redeemed Bonmarche in one phone call. If only all companies had a Brandon!!!
Thank you!!!
1 september 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Louise,
Thank you for taking the time to leave such a wonderful review.
We are very sorry to hear that your mother had a disappointing experience in one of our stores, but we're delighted that Brandon was able to restore your confidence in Bonmarché.
It's fantastic to hear that Brandon provided the friendly, professional and helpful service that our customers deserve. We take great pride in delivering excellent customer care, and feedback such as yours is always appreciated. We will make sure your kind words are shared with Brandon and his management team.
Thank you for recognising Brandon's efforts and for giving us the opportunity to put things right. We hope both you and your mother will continue to shop with us in the future.
Kind regards,
The Bonmarché Team
Bon Marche Web Chat
I chatted with Sakia via web chat, to help resolve my issue. She explained things clearly and continued to help me until the issue was resolved. Would definitely recommend.
31 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Claire,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Sakia was able to assist you via our Web Chat service and provide clear guidance while working with you to resolve your issue. Delivering helpful, professional, and friendly support is something we strive for, so it's wonderful to know that Sakia provided such a positive experience.
We will be sure to pass your kind comments on to Sakia, as recognition from our customers is always greatly appreciated.
Thank you for your recommendation and for choosing Bonmarché. We look forward to serving you again in the future.
Kind regards,
The Bonmarché Team
Disappointing lack of communication
I ordered items on the 25th August, received an email from Evri on the 26th to say they were awaiting my package. As of today they are still awaiting my package. I used Chat and Sakia who was helpful informed me there was a backlog at the warehouse
and my items were still being processed. I appreciate that there are busy periods but an email would have been very much appreciated to inform me there was a delay. Sakia told me that I should receive my items by the weekend, fingers crossed she's right.
31 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Mary,
Thank you for taking the time to leave a review and share your experience.
We are sorry to hear that your order has been delayed and understand your frustration at seeing no progress on the tracking information since receiving the notification from Evri. We appreciate that clearer communication regarding delays would have helped to manage expectations and provide reassurance while your order was being processed.
We're pleased to hear that Sakia was able to assist you via Web Chat and provide an update on the status of your order. We will be sure to pass on your kind comments to her, as our team always appreciates positive feedback.
Your comments regarding the lack of proactive communication have been noted and will be shared with the relevant teams, as we recognise the importance of keeping customers informed when delays occur.
We apologise for the inconvenience caused and thank you for your patience. We hope your order arrives as expected and that you enjoy your purchases when they arrive.
Kind regards,
The Bonmarché Team
I spoke to Sakia about a return and she…
I spoke to Sakia about a return and she was very helpful and sorted it very quickly.
31 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Miss Duncan,
Thank you for taking the time to leave us a review.
We're delighted to hear that Sakia was able to assist you with your return and resolve the matter quickly and efficiently. Providing helpful and responsive customer service is something we strive for, so it's wonderful to know that Sakia delivered such a positive experience.
We will be sure to pass your kind feedback on to Sakia, as recognition from our customers is always greatly appreciated.
Thank you for choosing Bonmarché, and we hope to assist you again in the future.
Kind regards,
The Bonmarché Team
Avoid ordering online.
Ordered trousers for my daughters school uniform. The order still hadn't been received by the courier after the 5 working days. Had to go on live chat to chase it up only to be told there is a back log in the warehouse. Eventually cancelled the order. First time ordering from Bon marche and will never order again. Avoid! No communication was sent to say the order would be late and the person on live chat couldn't advise of when I would recieve the order.
29 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Keeley,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand your frustration.
We appreciate how disappointing it must have been to place an order for an important item, only to experience delays with no clear delivery timeframe. We also understand your concerns regarding the lack of proactive communication about the warehouse backlog and the uncertainty you faced when trying to obtain an update through our Live Chat service.
Whilst we are pleased that the issue was identified and the order was ultimately cancelled at your request, we recognise that this does not change the inconvenience caused or the impact it had on your plans.
This is not the level of service we aim to provide, and we sincerely apologise that your first experience of ordering with Bonmarché was such a disappointing one. Your feedback regarding order delays, communication, and customer updates has been noted and will be shared with the relevant teams for review.
Thank you for bringing these concerns to our attention, and we are sorry that this experience has left you feeling unable to shop with us again.
Kind regards,
The Bonmarché Team
Hi i ordered 2 pairs of betty bootcut…refund.
UpHi i ordered 2 pairs of betty bootcut jeans from bonmarche in blue.this was on the 14th/8.i recieved them a week later they were black.i have mobility also sight issues so with the help of my family I took them back to the store.explained to the assistant wrong colour was sent could I have a full refund.she agreed but instead of refunding me she charged me again.this was on 22/8.i didn't realise this until I checked on the 24th/8 to see if money had gone back in to my account.thats when I noticed i had been charged again so I got straight onto customer services and explained what had happened and could he refund the money. I was told I had to go back to the store to get my money back I explained to him that it was extremely difficult for me to go back due to dissabilities. Where I got rudely told that if I didn't go into store there was nothing he could do.ive since phoned the store again to be told the same thing.i have the reciept to show the goods had been returned but she gave me a merchant reciept.so obviously she had just made a mistake.so my point is if you are disabled in any way and bonmarche make a mistake you have to go and rectify there mistake.ive bought a lot from bonmarche but I will certainly not be buying anything else in case they make more mistakes that i have to rectify myself disabled or not I have put in a complaint but up till now ive heard nothing.ive still not been able to go down to the store and ive not had my refund.i will give an update if and when I get this resolved update.after a week of chasing bonmarche customer services also the store involved and making me very ill with the inconvenience and stress of all this i had to ask my daughter if she could take me down to sort this out it was very distressing for me to make the effort to sort the mistakes out that bonmarche had made.when I spoke to the store assistant they said was it just the money that I had paid for the 2 pairs of jeans.i said no because I had been double charged she then said she knew I had been overcharged because when she cashed up on the Saturday she realised the sums didn't add up.then she said I had to go down because I had to sign for the refund but then said that I didn't have to sign for it because it had been done the week before.so anyway yes I got my money back after doing all the chasing.then after all the stress I was put through It came about that I didn't have to go down.all I can say is I will never shop with this company again.
22 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Angela,
Thank you for taking the time to share your experience. We are very sorry to hear about the issues you encountered with your order, return, and refund, and we understand how upsetting and frustrating this situation must have been.
We sincerely apologise that you initially received the wrong colour jeans and that an error appears to have occurred when your return was processed in store. We appreciate how concerning it must have been to discover that an additional charge had been taken from your account rather than a refund being issued.
We are particularly sorry to hear about the difficulties you faced when seeking assistance, especially after explaining your mobility and sight impairments. We understand that travelling back to the store may not be straightforward, and we regret that you felt unsupported when trying to resolve the issue.
This is not the level of service we aim to provide, and we apologise that your complaint has not yet been resolved to your satisfaction. Your feedback regarding both the handling of the store transaction and the support you received from our Customer Services team is deeply concerning and will be shared with the relevant teams for review.
If you have not yet received a response to your complaint, please get in touch with our Customer Services team again, quoting any reference numbers you have been provided, so that we can investigate the matter further and work towards a resolution.
We sincerely apologise for the inconvenience and distress caused and thank you for bringing this matter to our attention.
Kind regards,
The Bonmarché Team
BEWARE
BEWARE
I am very disappointed with bon marche. I have always loved the store. But I have been told by my local blackwood bon marche store that I cannot return items bought online to store unless I have a "clear pay wallet". Although when I looked into it further with clear pay it says that I do not need a clear pay wallet to return items to store. And Tbh I don't even know what this wallet is.
I spoke to bon marche Customer services who were very helpful at first and said a " clear pay wallet" is not needed and blackwood Bonmarche store can just refund the items directly back onto my card. But the store is being very difficult for some reason and are not allowing this to happen. I have spent LOTS of money in Bonmarche over the last 6 to 12 months and feel that they are being very difficult and deliberately awkward for some reason. I have bought some lovely clothes online from bon marche and have really enjoyed wearing them. But I cannot keep items that are much too large for me or are very uncomfortable/ poor material or don't fit properly. There is nowhere that says the items purchased need to go back onto a " digital wallet".
Even clear pay say that the retailer can just refund the purchase back onto a credit/ debit card you've paid with as long as the customer continues to pay for the purchases on clearpay.( Which of course I would have no issue with at all!!)
I do have all proof of purchase,the credit card details and card I paid with,the items are packed ready to return to store and I have the returns slip. But I am scared to return the items as they keep asking for a "clear pay wallet"
which I do not have. And are very unhelpful.
I will now ( probably) have to return items by post because the store is being very difficult.
They grudgingly returned previous items bought online through clear pay but they said they would not do it again.
I was made to feel a nuisance tbh.
If the items would have fitted me/ were suitable I would have kept them all tbh rather than go through the humiliation of returning them to store.
I cannot help that Bonmarche sizing is out. I even bought a size 16 swimsuit(I'm usually a size 12/14) and that won't even go up over my legs!!! Please be careful if ordering via clear pay as the store can make things very difficult for customers.
I only used clearpay as that way I can pay for items over a longer period of time and also return any unwanted/ unwearable items to the bon marche store rather than incurring the cost of returning by post!! These rules should be made much more clear.
As I know you cannot RTN items bought via klarna or PayPal to store I'm unsure why this is though?
But it does not say anything about clear pay or having to rtn items using a clear pay wallet!! I will also be speaking to trading standards via this matter to get further clarity.
As it seems strange to me that the rules are so strict at bon marche. And are not clear cut. ImbNot a very happy customer tbh.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Maria,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and the frustration this situation has caused.
We understand your concerns regarding the return of items purchased using Clearpay and appreciate how confusing and upsetting it must have been to receive differing information about the returns process. We also understand why this has left you feeling disappointed, particularly as a valued customer who has shopped with us regularly.
We are sorry to hear that you felt the support provided in store did not meet your expectations and that the process left you feeling uncomfortable when attempting to return items that were unsuitable. Returning products should be a straightforward experience, and we regret that this was not the case on this occasion.
We appreciate your positive comments about our Customer Services team and are pleased they were able to provide assistance. However, we recognise that conflicting information between different channels can be frustrating and can lead to uncertainty for our customers.
Your feedback regarding the clarity of our returns process, sizing concerns, and your experience in store has been noted and will be shared with the relevant teams for review. Customer feedback is invaluable in helping us identify areas where we can improve both our communication and service.
If this matter remains unresolved, please get in touch with our Customer Services team with your order details so that we can investigate further and provide any additional support available.
We apologise for the inconvenience caused and thank you for bringing your concerns to our attention.
Kind regards,
The Bonmarché Team
Brandon
Brandon was efficient in helping me return one of my items. I am pleased with this service and the we. chat has made things so much easier!
27 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Samantha,
Thank you for taking the time to leave us a review.
We're delighted to hear that Brandon was able to assist you efficiently with your return and make the process quick and straightforward. It's great to know that our Web Chat service made things easier for you and provided the support you needed.
We will be sure to pass your kind comments on to Brandon, as positive feedback like yours is always appreciated by our Customer Services team.
Thank you for choosing Bonmarché, and we look forward to assisting you again in the future.
Kind regards,
The Bonmarché Team
Failed deliver and lack of customer care
Express delivery failed (they know they are having issues with this, but still offering the service), won't refund the delivery fee until the parcel is received, won't cancel the now useless order (it will arrive too late) despite not being dispatched. Now being ignored on chat, despite being polite at all times. Terrible customer service
26 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Nicki,
Thank you for taking the time to leave a review. We are very sorry to hear about your experience and understand your frustration.
We appreciate how disappointing it must have been to pay for Express Delivery and then find that your order had not arrived within the expected timeframe, particularly when the items were no longer needed by the time delivery was due. We also understand your concerns regarding being unable to cancel the order and the uncertainty surrounding the refund of the delivery charge.
We are sorry to hear that you felt unsupported when contacting us and that your chat experience did not meet the standards you expected. This is certainly not the level of service we aim to provide, and we apologise for the inconvenience and disappointment caused.
We would like the opportunity to look into this matter further. Please get in touch with our Customer Services team with your order details so that we can review the status of your order and assist with any outstanding concerns.
Thank you for bringing this matter to our attention.
Kind regards,
The Bonmarché Team
New customer used online service will never use again. Uselss amd pointless customer service.
As a new customer I will not be using this company again. A pair of trousers developed a hole after only the second time of washing them at the recommended temperature.
I rang customer service amd told me I would have to return them at a cost to me and then wait weeks for ' testing ' Any other company would have been satisfied with a photograph of the product. As a disabled person I really struggle to send items back so this is far more effort for me to do currently and its likely I won't bother leaving me with a product not fit for purpose and also out of pocket.
The other option was to take them back to a shop the nearest to me is 8 miles away in a car then add on fuel and parking it might as well be in timbuktu.
There is no manager to discuss issue with or email to complain to and any higher management uncontactable. left with an item of clothing i am unable to wear and absolutely furious.
The trousers were extremely thin so I'm not surprised they have started to degrade so quickly. I wish I had just bought from Asia George now.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Lee,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and disappointed to learn that your first purchase with us has left you feeling this way.
We understand your frustration regarding the issue with the trousers and appreciate your concerns about the returns and quality assessment process. We also recognise the additional difficulties this presents given your disability and understand why you were hoping for a simpler resolution.
We are sorry that the options available to you felt inconvenient and that you were left feeling unsupported when trying to raise your concerns. We appreciate that travelling to a store or arranging a return can be challenging, and we regret that this has caused further frustration.
Bonmarché takes product quality seriously, and in some circumstances returned items may need to be inspected before a final decision can be made. However, we understand your disappointment with the process and apologise that it did not meet your expectations.
We would welcome the opportunity to review your concerns further. Please get in touch with our Customer Services team with your order details, and we will ensure your feedback is reviewed by the appropriate team.
We sincerely apologise for the disappointment and inconvenience caused and thank you for bringing this matter to our attention.
Kind regards,
The Bonmarché Team
Contacted customer service via chat to check status…
Contacted customer service via chat to find out status of order. Person not able to tell me when goods arrive but Sakia told me have 28 days to collect and to return so was useful information. Polite and friendly.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi,
Thank you for taking the time to leave us a review.
We're pleased to hear that Sakia was able to provide useful information regarding your order and collection times, and that you found her to be polite and friendly throughout your chat.
While we're sorry we were unable to provide a more specific delivery timeframe on this occasion, we're delighted that Sakia was able to assist with your query and offer reassurance regarding the collection and returns process.
We will be sure to pass your kind feedback on to Sakia, as positive recognition from our customers is always appreciated.
Thank you for choosing Bonmarché, and we hope you enjoy your order when it arrives.
Kind regards,
The Bonmarché Team
Terrible website
Terrible website, it won't let you unsubscribe from receiving emails. I don't even buy from this company yet I'm getting engulfed with emails from them.
My advice is to stay well clear!!
24 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Chris,
Thank you for taking the time to share your feedback. We are sorry to hear that you have experienced difficulties managing your email preferences.
We understand how frustrating it can be to receive marketing emails that you no longer wish to receive, particularly if you have encountered problems when attempting to unsubscribe.
This is not the experience we want anyone to have, whether they are a customer or simply subscribed to receive our communications. We would like the opportunity to investigate this further and ensure your preferences are updated correctly.
Please get in touch with our Customer Services team with the email address receiving these communications, and we will be happy to look into this for you.
We apologise for the inconvenience caused and appreciate you bringing this matter to our attention.
Kind regards,
The Bonmarché Team
I returned 3 items but was refunded for…
I returned 3 items but was refunded for 1. I went on webchat with Sakia and she quickly sorted my issue, issuing the 2 missing refunds.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi,
Thank you for taking the time to leave us a review.
We're delighted to hear that Sakia was able to assist you quickly and resolve the issue with your missing refunds. We understand how concerning it can be when a refund appears to be incomplete, so we're pleased that the matter was identified and corrected promptly.
We'll be sure to pass your kind comments on to Sakia, as our Customer Services team always appreciates receiving positive feedback for their hard work and dedication.
Thank you for choosing Bonmarché, and we hope to provide you with the same great service again in the future.
Kind regards,
The Bonmarché Team
Sarah size 14 31 inch blue jeans.
I have always bought my blue jeans from Bonmarche (Sarah size 14 31inch leg) and they have fitted perfectly.so when I saw you had stone colour in them I decided to try them on to find out they were tight on me.So I tried the blue ones on to find out they were also tight.so when I got home I tried a brand new pair (still with the tags on them)what I already had and they fitted perfectly. So my question to you is have you changed your sizes or started to skimp on material?
8 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Linda,
Thank you for taking the time to share your feedback and for your continued loyalty to Bonmarché.
We are sorry to hear that the Sarah jeans you recently tried did not fit as expected, particularly as this style has previously been a reliable fit for you. We completely understand how frustrating it can be when a favourite product appears to fit differently from previous purchases.
While our sizing specifications are reviewed and monitored, there can sometimes be slight variations between production batches, fabric compositions, and colours which may affect the fit and feel of a garment. We appreciate your observation that both the stone and blue pairs felt tighter than your existing jeans.
Your comments regarding the fit will be shared with our Buying and Quality teams, as customer feedback is invaluable in helping us maintain consistency across our ranges.
If you would like to discuss this further, please get in touch with our Customer Services team, who will be happy to assist.
Thank you again for bringing this to our attention.
Kind regards,
The Bonmarché Team
I had the occasion to visit Bon Marche…
I had the occasion to visit Bon Marche branch in Ballymena. I was possibly the second customer requesting a refund.
The staff member (Linda) was lacking in customer care. She was positively rude to the lady in front of me in the queue. I was happy to see another member of staff appearing to deal with me. HR need to sort this rude lady out or your Ballymena Branch will be losing customers.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Anne,
Thank you for taking the time to share your feedback.
We are sorry to hear that your recent experience in our Ballymena store did not meet your expectations. Providing friendly, courteous and helpful service to every customer is extremely important to us, so we are disappointed to learn that you felt a member of our team was lacking in customer care.
We are particularly concerned to hear your comments regarding the interaction you witnessed and your own experience while visiting the store. This is certainly not the standard of service we strive to deliver.
Please be assured that your feedback will be shared with the relevant management team for review, as we take all customer comments seriously and use them to help improve the service we provide.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to provide you with a more positive experience in the future.
Kind regards,
The Bonmarché Team
Be very careful when ordering online…
Be very careful when ordering online from Bonmarche.
I placed an order for 4 items but unfortunately one of them had to be returned. This item unlike the other 3 items came separately and on the returns slip it advised that it could not be returned to the shop as usual but I had to pay for the return. On speaking to customer service they confirmed that this was the case and I had no alternative but to pay the postage.
I am not sure that I will be ordering anything else online with Bonmarche as I have lost complete confidence in them.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Christine,
Thank you for taking the time to share your feedback.
We are sorry to hear that your online shopping experience has left you feeling disappointed. We understand your frustration at having to pay for the return of an item that could not be returned to one of our stores, particularly when the rest of your order was fulfilled through our standard Bonmarché process.
Some items available on our website are supplied and fulfilled by selected brand partners and, as a result, may have different delivery and returns arrangements. We appreciate that this may not always be obvious and can come as an unwelcome surprise when a return is required.
We are sorry that this has affected your confidence in shopping with us online. Your feedback regarding the clarity of the returns process has been noted and will be shared with the relevant teams, as we are always looking at ways to improve the information provided to our customers.
Thank you for bringing your concerns to our attention, and we hope we have the opportunity to restore your confidence in Bonmarché in the future.
Kind regards,
The Bonmarché Team
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