Got back to my questions really quickly before I made a purchase. I ordered with a selected day & date preference. The tree arrived on said day, in great packaging, perfect condition from a courier... Toon meer
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Absolutely great service. Site so easy to navigate. No payment issues. Plus, I was expecting my order on the Monday 6th of July but I was so happy Bonsai Direct released my order and Parcel Force... Toon meer
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Fab and healthy bonsai Fukien tea tree and good quality utensils. All arrived safely and very well packed. Also the instruct which came with it and the videos on utube are very clear and a good help,... Toon meer
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Incredible service - 2nd time ordering from Bonsai Direct. Ordered 3:20pm on a Friday and it was delivered on Saturday. The bonsai tree and kit is excellent quality - it looks AMAZING in our room... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Bonsai Direct is a specialist bonsai nursery and the UK’s leading seller of bonsai gifts, offering unique and meaningful presents for all occasions—from birthdays and anniversaries to Christmas and other special celebrations. Unlike mass-produced plants, each bonsai at Bonsai Direct is lovingly nurtured and trained by skilled bonsai professionals, ensuring that every tree is unique, healthy, and full of character. Customers can choose from a wide range of indoor and outdoor bonsai, including beginner-friendly varieties as well as impressive, mature specimens for collectors. Alongside trees, Bonsai Direct provides everything needed for bonsai care—pots, tools, soils, and fertilisers—making it a one-stop destination for enthusiasts and gift buyers alike. Every bonsai is securely packaged for safe arrival and comes with a printed care guide, so even beginners can feel confident in caring for their tree. With free next working day delivery to most UK addresses, plus the option to select a preferred delivery date or weekend delivery, Bonsai Direct makes gifting simple and stress-free. Renowned for expertise, quality, and friendly service, Bonsai Direct has earned its reputation as the go-to destination for bonsai lovers and the number one choice for thoughtful, lasting gifts.
Contactgegevens
Upcott Barns, Lapford, EX17 6NG, Morchard Bishop, Verenigd Koninkrijk
- 07860 165086
- info@bonsaidirect.co.uk
- www.bonsaidirect.co.uk
4,8
Uitstekend
279 reviews
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Great service
Great service! & great advice! tree was wonderful packed & shipped,there was no damage to bonsai.tree was healthy& looking beautiful,cant recommend bonsai direct enough! A++
2 juli 2026
Review zonder uitnodiging
Antwoord van Bonsai Direct
Hi Adam,
Thank you so much for your fantastic review! We're delighted to hear you were pleased with both the advice you received and your new bonsai. It's great to know your tree arrived in perfect condition and that our specialist packaging did its job. Your recommendation means a great deal to our family team. We hope you enjoy your beautiful bonsai for many years to come, and we're always here if you ever need any help or advice. 🌳
Thanks for brightening our day!
The Bonsai Direct team
Superb product
Superb product, fantastic service, as simple as that.
4 juli 2026
Review zonder uitnodiging
Antwoord van Bonsai Direct
Hi Steve,
Thank you for your wonderful review! We're so pleased to hear you were happy with both your bonsai and the service you received. so your kind words mean a lot to our family team. We hope you enjoy your bonsai for many years to come, and we're always here if you need any help or advice. 🌳
Thanks again for brightening our day!
The Bonsai Direct Team
Quick Delivery Of Gardenia Bonsai But…
Quick Delivery Of Gardenia Bonsai But No Flowers On As Advertised Disappointed For That Reason. Please Send Me Some Details Tips To Help Gardenia Bonsai Flower 3 . 7 .26 .
2 juli 2026
Review zonder uitnodiging
Antwoord van Bonsai Direct
Thank you for taking the time to leave us a review.
We're pleased to hear your Gardenia bonsai arrived quickly, although we're sorry to learn you were disappointed that it wasn't in flower. Gardenias naturally bloom in cycles, and while we always try our very best to photograph and dispatch them looking as they do on the product page, the flowering period can vary depending on the time of year and how recently a tree has finished blooming.
The good news is that with the right care, your Gardenia should produce another beautiful display of fragrant white flowers soon. If you ever have any questions about encouraging it to bloom again, our team would be more than happy to help.
Thank you again for your feedback, and we hope you enjoy your bonsai for many years to come.
Best wishes,
Bonsai Direct
Nice little tree
Nice little tree which arrived in perfect condition. As a bonus it is currently in flower. Have placed where my disabled wife can see it from her chair.
2 juli 2026
Review zonder uitnodiging
Antwoord van Bonsai Direct
Thank you so much for your wonderful 5-star review.
We're delighted to hear your bonsai arrived safely and in perfect condition and flowering! We especially love knowing you've placed it where your wife can enjoy it from her chair. We hope it brings her plenty of joy and colour for many months to come.
Thank you again for choosing Bonsai Direct and for taking the time to share your kind words. We really do appreciate your support.
Best wishes,
Bonsai Direct
Amazing quality product and customer service
The quality of the Bonsai purchased was excellent and was more impressive than the photographs on the website. Due to the size of the bonsai and its pot the company could not offer a matching glazed ceramic drip tray, so I purchased a plastic drip tray. This did not do the Bonsai justice, I had paid £1,100, for the tree. I asked the company if a custom made drip tray could be made. The company searched its nursery and found a ceramic drip tray which was not the exact same colour or quality and offered this free of charge only asking for the delivery cost. I found the customer service and quality product excellent. If I could I would award the company 10 stars
23 juni 2026
Review zonder uitnodiging
Antwoord van Bonsai Direct
Thank you so much for your wonderful review, David.
We're thrilled to hear that you were so pleased with both the quality of your bonsai and the service you received. It's especially rewarding to know that the tree exceeded your expectations, even after seeing the photographs on our website.
We also appreciate your understanding regarding the drip tray. While it isn't always possible to source an exact match for larger or the highest quality pots, we're delighted that our team was able to find a ceramic alternative that better complemented such a special bonsai. We always do our best to help wherever we can, and we're pleased we could find a solution for you.
Your incredibly kind words and generous recommendation mean a great deal to our family-run business. Thank you for taking the time to share your experience, and we hope your magnificent bonsai brings you many years of enjoyment.
Best wishes,
Bonsai Direct
I received my bonsai tree…
I received my bonsai tree from Bonsai Direct for a gift for myself. My tree was delivered and specially packed so it wasn’t damaged. The booklet and scissors were great too. Would highly recommend them
19 juni 2026
Review zonder uitnodiging
Antwoord van Bonsai Direct
Hi Tracey,
Thank you so much for your wonderful review. We're delighted you chose to treat yourself to a bonsai, and we're so pleased it arrived safely. It's great to hear you found the care booklet and bonsai scissors helpful too—we hope they make caring for your new tree even more enjoyable. Thank you for your recommendation, and we wish you many happy years with your beautiful bonsai! 🌿
Beautiful tree
All as described, tree delivery on time and a lovely plant.
26 juni 2026
Review zonder uitnodiging
Antwoord van Bonsai Direct
Thank you for your lovely review, Ruth.
We're so pleased to hear your bonsai arrived exactly as described and that it reached you on time. It's wonderful to know you're happy with your new tree.
Thank you for choosing Bonsai Direct. We hope you enjoy your bonsai for many years to come, and if you ever need any help or advice, our team is always happy to assist.
Best wishes,
The Bonsai Direct Team
Great selection of bonsai trees
Great selection of bonsai trees. Very helpful being able to pick your specific delivery date and quick options available. Packaged well on arrival and included clear helpful intentions for a beginner bonsai keeper.
24 juni 2026
Review zonder uitnodiging
Antwoord van Bonsai Direct
Thank you so much for your wonderful review, Nicola.
We're delighted to hear you enjoyed our selection of bonsai trees and found it helpful to choose a delivery date that suited you. It's also great to know your bonsai arrived safely, well packaged, and that our care guide gave you the confidence to get started as a beginner.
We hope your bonsai brings you many years of enjoyment. Remember, if you ever have any questions about caring for it, our team is always here to help.
Best wishes,
The Bonsai Direct Team
Excellent company!
From the ordering process to the quality of my order and delivery, I can't fault the company.
22 juni 2026
Review zonder uitnodiging
Antwoord van Bonsai Direct
Thank you for your lovely review! We're so pleased to hear that had a great experience from start to finish.
Thank you for choosing Bonsai Direct. We look forward to helping you grow your bonsai collection for many years to come.
Best wishes,
Bonsai Direct.
Absolutely perfect and beautiful Bonsai…
Absolutely perfect and beautiful Bonsai Tree. Following the included handbook is essential as Bonsai Care is dissimilar to normal House plants. I will not hesitate buying future Bonsai Plants and accessories from Bonsai Direct.
22 juni 2026
Review zonder uitnodiging
Antwoord van Bonsai Direct
Thank you for your fantastic review, Desmo.
We're delighted to hear that you're so pleased with your bonsai tree. You're absolutely right – bonsai care is a little different from caring for ordinary houseplants, which is why we provide care instructions, with our more detailed handbooks available, to help customers get off to the best possible start.
It's wonderful to know you found it helpful, and we're especially pleased to hear that you'll be returning to us for future bonsai trees and accessories.
Thank you for choosing Bonsai Direct. We look forward to helping you grow your bonsai collection for many years to come.
Best wishes,
Bonsai Direct
Have always loved trees
Have always loved trees (the big outdoor ones). They are alive and wonderful. I began to notice photos of the little trees (bonsai) and I was overcome by how much beauty could be held by something so small. I am now an addict - I must be because I spend so much time fussing over them.
24 juni 2026
Review zonder uitnodiging
Antwoord van Bonsai Direct
Thank you for your wonderful review, Philip.
What a lovely way to describe your journey into the world of bonsai! We often hear from customers who have always admired full-sized trees, only to discover that bonsai capture the very same beauty and character in miniature form.
We're especially pleased to hear you've become such an enthusiastic bonsai keeper. The time and care you invest in your trees is all part of the enjoyment, and we're sure they'll reward you with many years of growth and beauty.
Thank you for choosing Bonsai Direct. We look forward to helping feed your bonsai "addiction" for many years to come!
Best wishes,
Bonsai Direct
Excellent company
Excellent company, beautiful and very healthy my bonsai tree, also very well packaged, I order on Sunday night and it arrived on Tuesday afternoon with standard delivery.
I really recommend
Thank you all
25 juni 2026
Review zonder uitnodiging
Antwoord van Bonsai Direct
Thank you so much for your wonderful review, Gustavo.
We're delighted to hear that your bonsai tree arrived looking beautiful and healthy, and that you were pleased with both the careful packaging and the speedy delivery. Our nursery team takes great pride in growing, preparing and packing every bonsai, so it's fantastic to know your tree reached you in perfect condition.
We really appreciate your recommendation and hope you enjoy your bonsai for many years to come. If you ever need any advice or have questions about its care, we're always here to help.
Best wishes,
The Bonsai Direct Team
I ordered a Chinese Elm Bonsai tree…
I ordered a Chinese Elm Bonsai tree from Bonsai direct. it was delivered next day and in perfect condition. I am very happy with my purchase. Thank you Bonsai Direct
24 juni 2026
Review zonder uitnodiging
Antwoord van Bonsai Direct
Thank you for your wonderful review, Scott.
We're delighted to hear that your Chinese Elm bonsai arrived the very next day and in perfect condition. Our nursery team takes great care in preparing and packaging every bonsai, so it's fantastic to know you were pleased with both the tree and the service.
Thank you for choosing Bonsai Direct. We hope you enjoy your Chinese Elm for many years to come and look forward to helping you again in the future.
Best wishes,
Bonsai Direct
Exceptional experience easy website the…
Exceptional experience easy website the bonsai was a gift for my dad for Father’s Day and it got delivered straight to his house no problem packaged well
21 juni 2026
Review zonder uitnodiging
Antwoord van Bonsai Direct
Thank you for your lovely review, Diane.
We're delighted to hear that your Father's Day gift arrived safely and that the whole experience was straightforward from start to finish. We work hard to make ordering easy and to ensure every bonsai arrives well packaged and in excellent condition, so it's wonderful to know everything went smoothly.
We hope your dad is enjoying his bonsai and that it serves as a lasting reminder of a special Father's Day.
Thank you again for choosing Bonsai Direct and for taking the time to share your experience.
Best wishes,
The Bonsai Direct Team 🌿
Fast and simple
The info on the website helped me find a tree that flowers and fruits, as a gift - it arrived super fast, in good condition and exactly when expected, the recipient loves it and had great fun unboxing it.
21 juni 2026
Review zonder uitnodiging
Antwoord van Bonsai Direct
Thank you for your lovely review, Ele.
We're delighted to hear that the information on our website helped you choose the perfect flowering and fruiting bonsai gift. It's wonderful to know the tree arrived quickly, in excellent condition and exactly when expected.
We're especially pleased that the recipient loved their bonsai and enjoyed the unboxing experience too. There's something special about receiving a living gift that continues to grow and develop over time.
Thank you again for choosing Bonsai Direct and for taking the time to share your experience.
Best wishes,
The Bonsai Direct Team 🌿
Fantastic company
Very nice and helpful people. Bonsai tree arrived well packaged and with full instructions how to grow it. 100% recommend.
15 juni 2026
Review zonder uitnodiging
Antwoord van Bonsai Direct
Thank you, Arnold, for your wonderful review and recommendation.
We're delighted to hear that you found our team helpful and that your bonsai tree arrived safely and well packaged.
Thank you for choosing Bonsai Direct. We hope your bonsai brings you many years of enjoyment, and we're always here if you need any advice along the way.
Best wishes,
The Bonsai Direct Team 🌳
My bonsai tree was well packed and…
My bonsai tree was well packed and delivered very quickly.
20 juni 2026
Review zonder uitnodiging
Antwoord van Bonsai Direct
Thank you, Pam, for taking the time to leave a review.
We're so pleased to hear that your bonsai tree arrived quickly and was well packaged. We take great care in preparing every bonsai for its journey, so it's wonderful to know it reached you safely and in good condition.
We hope you enjoy your bonsai for many years to come. If you ever need any advice or support, our team is always happy to help.
Best wishes,
The Bonsai Direct Team 🌳
Highly recommend
Highly recommend. Was made to feel welcome when purchasing my first bonsai and the knowledge was exceptional.
19 juni 2026
Review zonder uitnodiging
Antwoord van Bonsai Direct
Thank you, Aaron, for your fantastic review.
We're delighted that you felt welcome when purchasing your first bonsai and that our knowledge helped you choose the right tree. Introducing people to the art of bonsai is one of the most rewarding parts of what we do, so it's wonderful to hear that you had such a positive experience.
We hope your bonsai brings you many years of enjoyment, and please remember we're always here if you need any advice as your bonsai journey continues.
Best wishes,
The Bonsai Direct Team 🌳
Super fast delivery
Super fast delivery. Bonsi tree looked great
19 juni 2026
Review zonder uitnodiging
Antwoord van Bonsai Direct
Thank you for your review, Gemma.
We're delighted to hear that your bonsai tree arrived quickly and that you were pleased with how it looked. Our team works hard to ensure every tree leaves the nursery looking its very best, so it's wonderful to know we met your expectations.
Thank you for choosing Bonsai Direct. We hope you enjoy your bonsai and look forward to helping you again in the future.
Best wishes,
Bonsai Direct
Fantastic service arrived the day I…
Fantastic service arrived the day I requested, really well packaged
19 juni 2026
Review zonder uitnodiging
Antwoord van Bonsai Direct
Thank you for your lovely review, David.
We're delighted to hear that your order arrived on your chosen delivery date and that it was well packaged for its journey. We take great care in preparing every bonsai to ensure it arrives safely and in excellent condition.
Thank you for choosing Bonsai Direct. We hope you enjoy your bonsai for many years to come and look forward to helping you again in the future.
Best wishes,
Bonsai Direct
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