I ordered my boyfriend their Chinese Elm (Ulmus Parvifolia) Bonsai Tree, and it’s a lovely size, perfect for his window sill to allow the most sunlight. It was packaged beautifully, and completely tie... Toon meer
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I called the other day for advice in caring properly for my 10 year old Chinese Elm, a beautiful tree made all the more important as was a most thoughtful gift made to me by my wife. Tu... Toon meer
Bedrijf heeft geantwoord
I purchased a Chinese Pepper Broom whilst having a wander around the grounds of our Leeds office, I didn’t expect to buy a bonsai before 9am at work! Paul was brilliant, he genuinely cares a... Toon meer
Bedrijf heeft geantwoord
Called Yorkshire Bonsai, before visiting their site on the Bank Holiday Monday, as according to Google they where open but times may vary. Spoke to Paul who advised that they are closed but just in fu... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
We sell Bonsai trees, pots, tools, soils and other accessories in the UK. We offer fast, free delivery on all UK orders. Wide variety of products from countries around the world, suiting different budgets and requirements.
Contactgegevens
Brookfield Court, LS25 1NB, Leeds, Verenigd Koninkrijk
- 01133709066
- admin@yorkshirebonsai.co.uk
- yorkshirebonsai.co.uk
4,8
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692 reviews
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Return started
Return started. Less than 2 weeks bought.. return stated the live tree was exempt... Not happy. DO NOT BUY.. BIG CON. 61 QUID DOWN WITH EXTRAS. Leaf drop did everything stated bought every thing. Light moisture nutrients as described for a chinese elm.. scam
21 mei 2026
Review zonder uitnodiging
Antwoord van Yorkshire Bonsai
We’re really sorry to read this and completely understand how frustrating it can be when a tree drops leaves shortly after arrival.
We can’t see that you contacted us before starting the return, which is a shame, as we would have been very happy to help with care advice and troubleshooting. Chinese Elms can sometimes drop leaves after a change in environment, especially after delivery and moving into a new home, but this does not always mean the tree is dying and in many cases they recover well with the right adjustments.
As live trees are perishable items, they are exempt from our standard returns policy.
Kind regards,
The Team at Yorkshire Bonsai
Outstanding Service and Genuine Passion for Bonsai
I honestly cannot recommend Yorkshire Bonsai highly enough. From start to finish the whole experience was absolutely first class. I dealt with Eve throughout and the customer service was exceptional — friendly, knowledgeable, professional and genuinely passionate about bonsai.
Every question I had was answered quickly and thoroughly, and nothing ever felt like too much trouble. It’s rare these days to find a company that combines outstanding products with such personal and attentive service, but Yorkshire Bonsai absolutely does.
The quality of the bonsai and accessories exceeded my expectations, everything arrived perfectly packaged, and you can tell a huge amount of care goes into what they do. Eve in particular made the entire experience feel personal and welcoming rather than just another online purchase.
If you’re new to bonsai or have been into it for years, I wouldn’t hesitate to recommend Yorkshire Bonsai. Easily one of the best customer experiences I’ve had in a very long time. Thank you again Eve — absolutely superb service.
14 mei 2026
Review zonder uitnodiging
Antwoord van Yorkshire Bonsai
Thank you so much for such a wonderful and thoughtful review.
We’re absolutely delighted to hear you had such a positive experience with us from start to finish. It’s lovely to know that Eve was able to help with your questions and make the whole process feel personal, friendly and reassuring.
We really do care about the trees, the products and the service we provide, so your kind words mean a great deal to the whole team. We’ll make sure your comments are passed on to Eve — she’ll be thrilled to read them.
Thank you again for your support and recommendation. We really appreciate it and hope you continue to enjoy your bonsai.
Kind regards,
The Team at Yorkshire Bonsai
Amazing - definitely would buy again
I ordered my boyfriend their Chinese Elm (Ulmus Parvifolia) Bonsai Tree, and it’s a lovely size, perfect for his window sill to allow the most sunlight. It was packaged beautifully, and completely tied down to the box, and when it was delivered it was in perfect condition. Would buy again, Great service and fast delivery.
6 mei 2026
Review zonder uitnodiging
Antwoord van Yorkshire Bonsai
Thank you so much for your lovely review 👍
We’re really pleased to hear the Chinese Elm arrived quickly, safely and in perfect condition. It’s great to know it was just the right size for your boyfriend’s windowsill too — hopefully it will get plenty of light there and settle in beautifully.
We really appreciate your kind words and would be delighted to help again in future.
Kind regards,
The Team at Yorkshire Bonsai
1st class and frinedly advice
I called the other day for advice in caring properly for my 10 year old Chinese Elm, a beautiful tree made all the more important as was a most thoughtful gift made to me by my wife.
Turns out that I'm not going far wrong, but I was really fortunate to speak with Paul who was so thoughtful, understanding and generous with his time and knowledge, and who gave me the tweaks I need to make in order to let the tree be at it's best.
In the modern day, it's really refreshing to get such passionate and tailored customer care direct from the experts, and without negotiating forms, chat bots and endless wait times.
I'm much more confident now in caring for my Bonsai and keeping it in the fine shape it arrived in from such a wonderful company.
I've no hesitation in recommending Yorkshire Bonsai, and wish everybody all the best there.
To Paul, you're a gentleman, thank you for your patience and kind advice.
All the best,
Steve K, Liverpool.
8 mei 2026
Review zonder uitnodiging
Antwoord van Yorkshire Bonsai
Thank you so much for such a wonderful and thoughtful review, Steve.
We’re really pleased to hear that Paul was able to help and give you the reassurance and guidance you needed. A 10 year old Chinese Elm is a very special gift, so it’s lovely to know you’re feeling more confident caring for it and keeping it looking its best.
We’ll make sure your kind words are passed on to Paul — he’ll be absolutely delighted to read them.
Thank you again for your recommendation and support. We really do appreciate it.
Kind regards,
The Team at Yorkshire Bonsai
Very very happy with my new Bonsai pot
Very very happy with my new Bonsai pot. Arrived an hour ago, well packaged and now my oak tree - which I grew from seed, has now been moved into a bigger pot. Highly recommended company. 👍🏼
8 mei 2026
Review zonder uitnodiging
Antwoord van Yorkshire Bonsai
Thank you so much for your lovely review 👍
We’re really pleased to hear you’re happy with your new bonsai pot and that it arrived safely and well packaged. It sounds like your oak tree has found a lovely new home, especially as you’ve grown it from seed.
We really appreciate your recommendation and support.
Kind regards,
The Team at Yorkshire Bonsai
Can't fault anything from Yorkshire…
Can't fault anything from Yorkshire Bonsai. Unlike bonsai direct.
25 maart 2026
Antwoord van Yorkshire Bonsai
Thank you so much for your kind review 👍
We’re really pleased to hear you’ve been happy with everything from Yorkshire Bonsai. We really appreciate your support and hope you continue to enjoy your bonsai.
Kind regards,
The Team at Yorkshire Bonsai
The Chinese pepper tree is great
The Chinese pepper tree arrived very quickly, well packed & secure. The compost was still damp.
After a couple of weeks it is healthy in its nice bonsai pot that it was despatched in .
The tree is as described
26 april 2026
Antwoord van Yorkshire Bonsai
Thank you so much for your lovely review 👍
We’re really pleased to hear your Chinese Pepper tree arrived quickly, securely packed and in good condition. It’s great to know it has settled in well after a couple of weeks and that you’re happy with both the tree and the pot.
We really appreciate your order and hope you continue to enjoy your bonsai.
Kind regards,
The Team at Yorkshire Bonsai
Excellent service beautiful product…
Excellent service beautiful product excellent packaging. Would use you again
26 april 2026
Antwoord van Yorkshire Bonsai
Thank you so much for your kind review 👍
We’re really pleased to hear you were happy with the service, packaging and products. We really appreciate your support and hope you enjoy your bonsai.
Kind regards,
The Team at Yorkshire Bonsai
Antwoord van Yorkshire Bonsai
Thank you so much for your lovely review 👍
We’re really pleased to hear everything arrived quickly, well wrapped and as advertised. We really appreciate your order and hope you enjoy your bonsai.
Kind regards,
The Team at Yorkshire Bonsai
Great tree well packed and very fast 👍
2 mei 2026
Review zonder uitnodiging
Antwoord van Yorkshire Bonsai
Thank you so much for your lovely review 👍
We’re really pleased to hear you’re happy with your tree and that it arrived quickly and safely. We really appreciate your order and hope you enjoy your new bonsai.
Kind regards,
The Team at Yorkshire Bonsai
I had problems with the bonsai plant…
I had problems with the bonsai plant pot but I had it replaced instantly, no ifs or buts I was helped
24 april 2026
Antwoord van Yorkshire Bonsai
Thank you for taking the time to leave a review.
We’re sorry there was an issue with the bonsai pot initially, but we’re really pleased we could get things resolved quickly for you. We always want to make sure our customers are looked after and that any problems are put right as smoothly as possible.
Thank you again for your support — it’s greatly appreciated, and we hope you’re now fully enjoying your bonsai 😊🌿
All the best,
The Yorkshire Bonsai Team 🌿
Antwoord van Yorkshire Bonsai
Thank you so much for your kind review.
We’re delighted to hear you’re happy with your tree and that it arrived quickly, safely, and well packaged. We put a lot of care into preparing each order, so it’s lovely to know that came across.
Thanks again for your support — we really appreciate it 😊🌿
All the best,
The Yorkshire Bonsai Team 🌿
Excellent service and quick delivery
Excellent service and quick delivery. The tree was everything I expected and more. I am a total novice when it comes to bonsai but I would definitely recommend them. They have everything you could possibly need to get started. I look forward to buying more from this company. Thank you
24 april 2026
Antwoord van Yorkshire Bonsai
Thank you so much for your lovely review — we really appreciate you taking the time to share your experience.
We’re delighted to hear your tree was everything you expected and more, and that it arrived quickly and safely. It’s especially nice to hear that you’d recommend us as a beginner to bonsai — we always try to make the hobby as welcoming and enjoyable as possible for people starting out.
We’re so pleased you found everything you needed to get started, and we’ll look forward to helping you grow your collection in the future 😊🌿
Thanks again for your support.
All the best,
The Yorkshire Bonsai Team 🌿
First class
Went there and met Paul,great bloke,and very knowledgeable and helpful, ended up buying 3 bonsia trees.
24 april 2026
Antwoord van Yorkshire Bonsai
Thank you so much for your great review — we really appreciate it.
It was lovely to welcome you to the nursery, and we’re so pleased to hear you had a good experience with Paul, he’ll be really happy to read this.
And ending up with three bonsai trees sounds like a very successful visit! 😊 We hope you enjoy them all, and if you ever need any help or advice along the way, we’re always here.
Thanks again for your support.
All the best,
Eve & The Yorkshire Bonsai Team 🌿
Magnificent Tree & Fantastic People to Deal With
Fantastic people to deal with, Eve has been really really helpful , great communications with all the advice that I needed and the tree they helped me select is magnificent - the packaging deserves it's own 5 star review
25 april 2026
Review zonder uitnodiging
Antwoord van Yorkshire Bonsai
Thank you so much for such a lovely review — this was wonderful to read 😊
We’re absolutely delighted to hear you’re happy with your tree and that the advice and communication helped you choose the right one. It’s especially lovely to hear your kind words about the packaging too — we put a huge amount of care into making sure every tree arrives safely and looking its best.
Thank you again for your support and for taking the time to leave such thoughtful feedback. We hope you enjoy your magnificent new bonsai for many years to come 🌿
All the best,
The Yorkshire Bonsai Team 🌿
I must congratulate Yorkshire bonsai on…
I must congratulate Yorkshire bonsai on their excellent service bought two trees this week. The packaging was excellent and the company was a pleasure to deal with and extremely helpful.
25 april 2026
Review zonder uitnodiging
Antwoord van Yorkshire Bonsai
Thank you so much for your lovely review and for choosing us for not just one, but two trees this week — we really do appreciate your support.
We’re delighted to hear you were happy with the service, packaging, and overall experience. We put a lot of care into making sure each tree arrives safely and that our customers feel well looked after, so your feedback means a great deal to us.
Thanks again for your kind words, and if you ever need any help or advice with your bonsai, we’re always here.
All the best,
The Yorkshire Bonsai Team 🌿
We lost our bonsai after 5yrs
We lost our bonsai after 5yrs , it died slowly, very sad, we live in Essex, started looking in local garden centers, no luck then further afield , when we found a place stocking bonsais they were nothing like ours ( zanthoxylum pipertum ) but I didn’t know that at the time , I’m
Old don’t love modern tech but reluctantly turned to google haha ,
And there it was , Yorkshire Bonsai , seemed to be endless pics , didn’t take long to find the one we had & now new the name , then I found one that looked very much like mine had , ermmm sorry I should have said this was on eBay, from there it was made so easy for me , I messaged saying I wanted a particular one , superwoman messaged me back saying no problem at all they would that , so I sent a pic , 2/3 days later it arrived amazingly packaged, we’ve had a week , it comes with brill info on how to care for it long term , it gleams , it couldn’t look any better , so happy , I’d like to thank all at Yorkshire Bonsai for making it so easy especially Superwoman,
20 april 2026
Review zonder uitnodiging
Antwoord van Yorkshire Bonsai
Thank you so much for taking the time to leave such a lovely message – it really means a lot.
It’s been an absolute pleasure helping you both find the right replacement. I’m so glad we were able to match you up with a Zanthoxylum that feels close to the one you had – and that it arrived safely and looking just right. We do take a lot of care with packing and aftercare, so it’s great to hear that came through.
Thank you as well for your patience and for trusting us (and for embracing a bit of tech along the way! 😄).
If you ever need anything at all – even just a bit of guidance as it settles in – you know where I am.
Wishing you (and your family members) many more happy years with your new bonsai 🌿
Kind regards,
'Superwoman' :-)
Amazing service and tree
Amazing customer service, advice, thoughtfulness and attention to detail. Which resulted in a beautiful bonsai. Thank you so much Paul for going above and beyond.
1 april 2026
Review zonder uitnodiging
Antwoord van Yorkshire Bonsai
Thank you so much for your lovely review — we really appreciate you taking the time to share this.
We’re delighted to hear you’re happy with both the tree and the service, and that everything from the advice to the attention to detail made a difference. Paul will be absolutely over the moon with your kind words — he always goes the extra mile, so it’s great to see that recognised.
Thanks again for your support, it genuinely means a lot to us. If you ever need anything at all, we’re always here to help.
All the best,
Yorkshire Bonsai Team 🌿
They’ll take your money but fail to deliver
Very poor service. I ordered a bonsai tree on 30 March and paid for delivery to the USA. My order was confirmed for delivery to an American address on 14 April. So far, so good.
Two weeks later, on 13 April Yorkshire Bonsai emailed me to say they couldn’t deliver plants to America, and would be cancelling my order with a full refund. So I was left scrabbling around trying to find a replacement birthday present for someone on a different continent, with just a few hours remaining before their birthday.
I managed to find an alternative supplier but had to pay a large fee for express delivery to get the present there on time. Although Yorkshire Bonsai refunded me the price of my original order, they refused to cover the extra costs that I incurred as a result of their failure.
Yorkshire Bonsai says it’s my fault for not spotting a notice on their website saying they can’t currently deliver to the USA. Why did the website let me place an order and pay for delivery to the USA then? And why did it take 2 weeks for them to bother to tell me.
Do not use this company if you want peace of mind that an order will be delivered.
30 maart 2026
Review zonder uitnodiging
Antwoord van Yorkshire Bonsai
Thank you for taking the time to share your feedback. We’re sorry to hear how frustrating this experience was, particularly given the timing around a birthday — we do understand how disappointing that must have been.
As outlined on our website, we’re currently unable to ship live plants outside of the UK, including to the USA, due to import restrictions. While we appreciate this may have been overlooked, the information is available prior to purchase and we do encourage customers to check or contact us if they are unsure, particularly for international or time-sensitive orders.
That said, we do recognise that the order being accepted and the delay in identifying the issue added to the inconvenience, and this is something we are reviewing internally to improve going forward.
A full refund was issued as soon as the issue came to light.
Kind regards,
The Yorkshire Bonsai Team
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